SAP Commerce Cloud

SAP Commerce Cloud

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
SAP Commerce Cloud

Overview

Recent Reviews

Easy to use, Easy to learn

10 out of 10
April 26, 2022
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on …
Continue reading

It's easy to use

8 out of 10
March 18, 2022
I use SAP Commerce Cloud for our application subscription portal. Some clients involved our tea in the platform selection and we consider …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Website integration (40)
    8.9
    89%
  • Product management (40)
    8.5
    85%
  • Product catalog & listings (39)
    8.4
    84%
  • Bulk product upload (40)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

User Review: SAP Commerce Cloud Serves As A Customizable Solution For Ecommerce Needs
User Review: SAP Commerce Cloud Serves As A Customizable Solution For Ecommerce Needs
03:13

Pricing

View all pricing
N/A
Unavailable

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

6 people want pricing too

Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Features Scorecard

Online Storefront

8.0
80%

Online Shopping Cart

9.0
90%

Online Payment System

9.2
92%

eCommerce Marketing

7.6
76%

eCommerce Business Management

8.3
83%

Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: Easily setup and connect needed services to run the perfect commerce shop with API first approach, and microservices enabled architecture. Ensure you have the latest innovations and capabilities with continuous deployment of new features so that you can best meet the dynamic customer expectations
  • Supported: Engage customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices. Quickly create and deliver highly engaging commerce experiences that will increase conversions and customer loyalty.
  • Supported: Empower sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey. Optimally monetize your inventory by connecting demand with supply chain. Increase customer satisfaction by responding to customer feedback and sentiments.

SAP Commerce Cloud Screenshots

Screenshot of Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of Commerce sites on two different mobile devicesScreenshot of Landing page from an e-commerce siteScreenshot of Web page with product categories and search results from an e-commerce siteScreenshot of Screenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Abandoned cart recovery highest, with a score of 9.5.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Comparisons

View all alternatives

Reviews

(1-23 of 23)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
We had several requirements to integrate non-sap applications. Utilizing the standard API calls to backend databases for territory management allowed the user to experience their region in a unique way being able to view their accounts and targeted ship-to for mass deliveries. Standard integration plug-ins from OpenText Media Manager made image integration seamless, allowing for approved images to be sourced.
Sachi Subaran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
When it came to integrating our 3rd party applications into SAP Commerce Cloud we had to reach out to SAP support multiple times to clarify many doubts. The whole customer support team was very friendly and knowledgeable over this regard and helped us throughout. The integrations were made possible with SAP's best feature, SAP integration cloud - which is a multi-cloud platform to simplify integration processes.
March 18, 2022

It's easy to use

Score 8 out of 10
Vetted Review
Verified User
Review Source
It's fast and easy to use and to develop for the client's custom needs. Having a product running and out in production for the users to use it it's a really important aspect that needs to get done in time, that's what SAP it's best at.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Integrations need to be easy to configure and available OOB for most of the known reusable Integrating points. At present, my experience has been not every project follows the same pattern for Integrations, but there has to be a set of standard guidelines and extensions for well-known integrations so that integrations can be done without any custom work.
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud architecture has agility and flexibility with cloud-native capabilities. It helps deliver personalized digital commerce experiences to the customers and business which simplifies digital transformation. It integrates with the vendor or the third party without the need to start from scratch. The SAP Commerce Cloud comes with the integration extension pack which delivers out-of-the-box solutions to integrate with ERP and a range of applications such as SAP Marketing Cloud or SAP Sales Cloud.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It's doing pretty well and it's almost straightforward. You just generate the credentials in Backoffice and use the code integration with the external service. We use it for ECC integration via OData and we like it so much. Furthermore, it's very easy to monitor all the integrations via Integration UI Tool.
Gamze Şenkal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is integrated with SAP S4 Hana and it is easy to use. We get all pricing, warehouse information from S4 and we did not get any major problems. With SAP Cloud applications – Sales, Service, Commerce, Marketing Cloud & Field Service Management – all customer interactions have been gathered onto a single platform using a multi-channel structure and a 360-degree customer experience.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Indeed integrations are very easily irrespective of the system whether it is homogenous or heterogeneous.
  • We have all options open like we want to connect via REST, SOAP, SCPI, or any other way which is preferred.
  • Apart from that we also have a good feature Cloud HOTFOLDER integration which is working perfectly well in our case without any issue.
Gauri Hiremath | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Since our organization has implemented various SAP modules, therefore it was very easy for us to integrate SAP Commerce Cloud with pre-existing software. Data sharing within multiple platforms has enabled us to make informed decisions to optimize our business processes. SAP Commerce Cloud offers pre-built integrations with other SAP products therefore we can directly add the necessary functionality rather than going through the entire integration process.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have integrated SAP Commerce Cloud with multiple SAP and non-SAP tools to advance capabilities, export and import data between systems seamlessly. We have integrated SAP Commerce Cloud with Oracle Cloud ERP, which helps us filter customer data so [that] we can gain more experience with our clients in order to deliver the right services.
Score 8 out of 10
Vetted Review
Reseller
Review Source
I do not personally do this integration work, however, we have multiple clients that run complex, multi-brand architectures after years of acquisitions and often have multiple backend ERP's and other systems that need to seamlessly integrate and communicate with one another, and our work there is flawless.