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SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

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Recent Reviews

SAP Review

6 out of 10
October 31, 2023
Incentivized
We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than …
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Feels quite outdated

6 out of 10
October 25, 2023
Incentivized
SAP Commerce Cloud is our commerce platform. It is a very extensive platform and comes with OMS, product management and much more. It does …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product management (65)
    8.9
    89%
  • Bulk product upload (63)
    8.6
    86%
  • Product catalog & listings (64)
    8.4
    84%
  • Website integration (64)
    8.3
    83%

Reviewer Pros & Cons

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VG
Venkata Gyajangi
Manager
CG LLC (Mechanical Or Industrial Engineering, 5001-10,000 employees)
SU
Sanjay Una
VP
GyanSys (Logistics & Supply Chain, 1001-5000 employees)

Video Reviews

1 video

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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
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Pricing

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SAP Commerce Cloud

SAP Commerce Cloud

N/A
Unavailable

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Salesforce Commerce Cloud

Salesforce Commerce Cloud

$4
per month
What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Shopify

Shopify

$29
per month
What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Demos

Headless eCommerce with SAP Commerce Cloud

YouTube
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

8.2
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.1
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.2
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.8
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.9
Avg 7.8
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Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of Commerce sites on two different mobile devicesScreenshot of Landing page from an e-commerce siteScreenshot of Web page with product categories and search results from an e-commerce siteScreenshot of Screenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Order processing and Inventory management highest, with a score of 9.2.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(166)

Attribute Ratings

Reviews

(1-25 of 48)
Companies can't remove reviews or game the system. Here's why
November 04, 2023

Another good solution from SAP in case you already integrated couple of products from this vendor

AS
Anton Smyslov
Product Owner
Sunday (Information Technology & Services, 51-200 employees)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
6
There is already a SAP integration framework - which is a big plus. Moreover, there are quite a lot of extensions for the smooth integration. And there is quite extensive documentation.
Why not higher: time consuming integration (won't share time as it depends from case to case), and it's still SAP - therefore complexity is high as always.
October 26, 2023

Easy and Fast

Dan McRitchie | TrustRadius Reviewer
Dan McRitchie
President
PLEASANT VALLEY AGENCY, INC (Insurance, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
9
SAP Commerce Cloud easily intergrated with GoDaddy store front and made it easy to scale. It picked up where GoDaddy left off and made inventory easy. The payment ease is also better. There are many more opportunities as a result of the new platform and inventory integration. It is better than the current erp software
October 26, 2023

SAP Commerce Cloud Review

Oscar Alcalá | TrustRadius Reviewer
Oscar Alcalá
Software Architect
Vauxoo (Internet, 51-200 employees)
Score 8 out of 10
Vetted Review
ResellerIncentivized
Ease of Integration
7
For me, this feels difficult to narrow down since every integration complexity depends on the specific systems involved, the business needs, and the budget. It provides some REST API integration and various extension points, which I would say makes it relatively straightforward to connect to other SAP solutions and third-party systems. However, as I said before, it depends on the specific requirements of the business as some require more effort and technical expertise, which can make the process more challenging. Overall, it offers enough integration flexibility, but the ease of integration depends on the technical knowledge of the integrator, the business needs, and the resources available for the case.
October 26, 2023

SAP Commerce cloud enables you for standard B2B E-commerce scenarios

Verified User
C-Level Executive in Information Technology
Machinery Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
8
As always such a implementation is complex due to the special requirements and processes of a B2B company. However if you are running SAP ERP it offers a lot of standard integrations which helps during the implementation.
October 26, 2023

Fluffy Clouds for ECommerce

Micah Platt | TrustRadius Reviewer
Micah Platt
Commercial Account Executive
Pluralsight (E-Learning, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
7
We didn't have much to integrate, but it was easy to add to our webpage.

The social sharing was also extremely easy. The dashboard for it was smooth as well to make connecting to the logistics piece easy. We don't ship anything physically so that's different. I'd definitely recommend them though.
October 25, 2023

Feels quite outdated

Verified User
Technician in Sales
Retail Company, 1001-5000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
7
SAP Commerce Cloud can definitely work well with the SAP ERP. You can clearly see that they come from the same company as their product logic is the same and they completely match. Also, SAP Commerce Cloud can work with the many customizations developed on SAP ERP without too complex development operations.
October 25, 2023

SAP Hybris a state-of-the-art E-commerce Platform

Ivan Boada | TrustRadius Reviewer
Ivan Boada
Jefe de Consultoría
LUBO Consulting (Computer Software, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
10
SAP Commerce is build with state-of-art integration technology, all data in the commerce framework can be exposed as a ODATA web service, so you can integrate in a brezze with other solutions. As a standar now we can have webhooks to send data to other systems. In terms of SAP solutions there are a lot of standard integrations flows in SAP Integration Suite. Also for legacy systmes you can use Hotfolder Cloud too.
July 28, 2023

Excellent SAP platform easy to implement and integrate.

Sandra Hazard | TrustRadius Reviewer
Sandra Hazard
Product Marketing Manager
Smith+Nephew (Medical Device, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
9
The interaction with other SAP ecosystem products is really simple; I particularly enjoy the integration of SAP Commerce Cloud with SAP HAC and SAP Backoffice; it makes things more organized; and the interface with SAP ERP, S4 has also been simple and beneficial.
January 09, 2023

Another one of SAP's beautiful tools

Verified User
Team Lead in Finance and Accounting
Banking Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
8
For non-SAP apps to be integrated, we had a number of criteria. The user was able to check their accounts and targeted ship-to for bulk deliveries thanks to the territory management system's use of common API calls to backend databases. OpenText Media Manager's standard integration plug-ins made integrating photos simple and allowed for the sourcing of approved images.
November 08, 2022

Relook the e-commerce journey using SAP Commerce Cloud

Chetan Chopade | TrustRadius Reviewer
Chetan Chopade
SAP Cx Manager
PwC India (Information Technology & Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
10
OOTB integration services with SAP ERP is readily available in commerce cloud package which helps in decrease the implementations time and increase the seamless experience for the end customers.
Integration with any 3rd party system is also easy as the base framework is in Java and supports REST as well as SOAP services.
Integration with analytics tool like Google Analytics and SEO, frontend work is easy in terms of the implementations.
October 26, 2022

Ideal to manage your business on an online platform.

Paul Visvardis | TrustRadius Reviewer
Paul Visvardis
CEO (Chief Executive Officer)
PD Custom Creations LLC. (Furniture, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
9
Its interface is quite complete, and the solutions it offers complement each other perfectly, so the integration of another system would make things more complex; the only thing we have opted for is integration with image tools to obtain greater resolution and quality.
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