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SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

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Recent Reviews

SAP Review

6 out of 10
October 31, 2023
Incentivized
We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than …
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Feels quite outdated

6 out of 10
October 25, 2023
Incentivized
SAP Commerce Cloud is our commerce platform. It is a very extensive platform and comes with OMS, product management and much more. It does …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product management (65)
    8.9
    89%
  • Bulk product upload (63)
    8.6
    86%
  • Product catalog & listings (64)
    8.4
    84%
  • Website integration (64)
    8.3
    83%

Reviewer Pros & Cons

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VG
Venkata Gyajangi
Manager
CG LLC (Mechanical Or Industrial Engineering, 5001-10,000 employees)
SU
Sanjay Una
VP
GyanSys (Logistics & Supply Chain, 1001-5000 employees)

Video Reviews

1 video

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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
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Pricing

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SAP Commerce Cloud

SAP Commerce Cloud

N/A
Unavailable

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Salesforce Commerce Cloud

Salesforce Commerce Cloud

$4
per month
What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Shopify

Shopify

$29
per month
What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Demos

Headless eCommerce with SAP Commerce Cloud

YouTube
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

8.2
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.1
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.2
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.8
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.9
Avg 7.8
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Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of Commerce sites on two different mobile devicesScreenshot of Landing page from an e-commerce siteScreenshot of Web page with product categories and search results from an e-commerce siteScreenshot of Screenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Order processing and Inventory management highest, with a score of 9.2.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(166)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
March 26, 2023

Commerce Implementation for the enterprises

Sumit Bisht | TrustRadius Reviewer
Sumit Bisht
Technical Manager
EY (Consumer Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We moved all the client implementations from on-premise to cloud and have realized the ease of use of the software over the conventional one. Apart from ease in deployment and a cleaner structure of storefront, back office, and hac, this also gives Kibana based tracking of the logs and APM using Dynatrace.
Pros and Cons
  • Deployment
  • Debugging
  • Setting up environment specific variables
  • Isolating and monitoring server
  • Cleaner separation between different servers
  • build pipeline customization
  • access related issues
  • troubleshooting without SAP intervention
Likelihood to Recommend
It's best suited for existing applications built on Hybris (SAP CX) and can easily be used by the addition of a deployment descriptor that also houses environment-specific variables. However, for an application from scratch, it is not readily available from the cloud storage that users can simply clone and start using it. Not having an online marketplace like store to add various OOTB components is a big miss in my opinion.
SAP Commerce Cloud Feature Ratings
Online Storefront (8)
86.25%
8.6
Product catalog & listings
90%
9.0
Product management
80%
8.0
Bulk product upload
60%
6.0
Branding
90%
9.0
Product variations
100%
10.0
Website integration
100%
10.0
Visual customization
90%
9.0
CMS
80%
8.0
Online Shopping Cart (1)
100%
10.0
Checkout user experience
100%
10.0
Online Payment System (1)
100%
10.0
eCommerce security
100%
10.0
eCommerce Marketing (3)
76.66666666666667%
7.7
Promotions & discounts
90%
9.0
Personalized recommendations
60%
6.0
SEO
80%
8.0
eCommerce Business Management (5)
92%
9.2
Multi-site management
100%
10.0
Order processing
100%
10.0
Inventory management
80%
8.0
Shipping
80%
8.0
Custom functionality
100%
10.0
Return on Investment
  • For my clients, it has streamlined the costs incurred in their IT infra as using SAP Commerce Cloud requires a lesser upfront setup
  • Due to flexibility in SAP Commerce Cloud, another client was able to scale up their operations and ended up with 5x of orders in the pandemic
Scalability
7
There is still huge scope in branding and personalization, but in all the other aspects of the eCommerce solution, the SAP Commerce Cloud wins hands down and is able to provide a robust and reliable solution that can be customized as per the customer demands while adhering to the same industry standards that promote cleaner and resilient code for meeting both the current as well as future demands.
Ease of Integration
8
The SAP Commerce Cloud provides with flexibility in the integration as it allows for both the out-of-the-box integrations as well as custom REST and SOAP-based integrations.
Alternatives Considered
This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
Other Software Used
Users and Roles
1000
Development and architecture of the application to modify as per client needs and also introduce new features. Apart from development, there is also the support and management of the existing applications and upgrading the underlying hybris commerce version as per industry rollout and to apply the latest security fixes.
Support Headcount Required
100
Java development with full stack developers having proficiency in angularJS and having knowledge in SAP commerce cloud operations. In addition to this, the system maintainers also have functional knowledge of the commerce cloud tools like the HAC and Backoffice to support the day to day activities. In addition to this, the support team also have access to jira, kibana and performance monitoring tools.
Business Processes Supported
  • Ecommerce platform for wide variety of applications
  • Supply chain operations for larger organizations
  • Capable of having support for various integrations and change management of different systems
Innovative Uses
  • Use of ASM functionality to address customer call center operations
  • Utilize the application with IVR or sms based actions from users
  • having a omni-channel or multitouch point for the commerce application
Future Planned Uses
  • Utilize its REST based OCC layer to further integrate more applications
  • Integrate AI based suggestions for cross-sell or upsell to the users
Likelihood to Renew
10
The industry leading software for wide variety of businesses
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