SAP Commerce Cloud

SAP Commerce Cloud

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Top Rated
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Score 8.2 out of 100
Top Rated
SAP Commerce Cloud

Overview

Recent Reviews

Easy to use, Easy to learn

10 out of 10
April 26, 2022
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on …
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It's easy to use

8 out of 10
March 18, 2022
I use SAP Commerce Cloud for our application subscription portal. Some clients involved our tea in the platform selection and we consider …
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Wish we could improve more

10 out of 10
February 24, 2022
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and …
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I'm satisfied

8 out of 10
February 24, 2022
We are using the B2B solution in the Pharmacy industry. The solution helps us to provide the products to our B2B partners. The solution is …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022

Popular Features

View all 20 features

Product variations (38)

8.9
89%

Website integration (38)

8.8
88%

Product management (38)

8.5
85%

Bulk product upload (38)

8.3
83%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Features Scorecard

Online Storefront

8.1
81%

Online Shopping Cart

9.1
91%

Online Payment System

9.2
92%

eCommerce Marketing

7.8
78%

eCommerce Business Management

8.4
84%

Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: Easily setup and connect needed services to run the perfect commerce shop with API first approach, and microservices enabled architecture. Ensure you have the latest innovations and capabilities with continuous deployment of new features so that you can best meet the dynamic customer expectations
  • Supported: Engage customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices. Quickly create and deliver highly engaging commerce experiences that will increase conversions and customer loyalty.
  • Supported: Empower sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey. Optimally monetize your inventory by connecting demand with supply chain. Increase customer satisfaction by responding to customer feedback and sentiments.

SAP Commerce Cloud Screenshots

Product Cockpit for managing catalogs, categories and product contentOrder Management Capabilities including sourcing and allocation rulesCommerce sites on two different mobile devicesLanding page from an e-commerce siteWeb page with product categories and search results from an e-commerce siteScreenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Comparisons

View all alternatives

Frequently Asked Questions

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

What is SAP Commerce Cloud's best feature?

Reviewers rate Abandoned cart recovery highest, with a score of 9.5.

Who uses SAP Commerce Cloud?

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews

(1-25 of 43)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Among the scenarios to which it is best adapted is for the retail sale of almost any type of physical product, and on the contrary, where I think it is less adapted is for the sale of intangible products such as memberships or services.
Score 10 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud has provided many OOTB functionalities which you can use and extend with minimum configuration. SAP Commerce Cloud has provided UI to manage products/users etc via back office cockpit, Clients can manage websites in SmartEdit, etc. all these make working with SAP Commerce Cloud easier. SAP Commerce Cloud is easier to learn and wiki is very helpful.
Sachi Subaran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is a unique software that we use to customize to meet our specific business needs. This includes managing complex catalogues, and products for creating a hyper-personalized omnichannel experience for the user. These features are aided by AI-powered merchandising, guided selling, and many more supporting functions. Therefore it is a no-brainer that SAP Commerce Cloud suits our business needs.
March 18, 2022

It's easy to use

Score 8 out of 10
Vetted Review
Verified User
Review Source
Sap Commerce Cloud is well suited for B2B and B2C client solutions which we are using currently for our clients. It helps them to get started fast and get the product to the users within time. Also the autoscaling part it's a really good one which helps our clients always.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Based on the overall package, the SAP Commerce cloud provides lots of options OOB for supporting multiple client requirements. It also provides flexibility to customize the code based on client needs. OOB Catalog management, user access management, and Promotion engine have been very helpful in supporting our clients. Overall SAP Commerce cloud deployment process is also smooth.
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is well suited to the development and testing work in projects which are based on the technology of SAP Hybris commerce. Backoffice, HAC, and SAP cloud portal helps a lot in developing the project increasing the work efficiency, and reducing the manual work of all the employees thereby giving them more time to invest in the development of new functionalities.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Sap Commerce Cloud is well suited for B2B and B2C client solutions. It caters to unique needs. We have moved to production really fast after using SAP Commerce Cloud. It has a great product and catalog content design. The cart and checkout flow are quite good to understand. The only problem we face is the payment modules which it provides.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is well suited for long-term projects, but is not so good if your development team has little experience with SAP Commerce Cloud. Some features that we really like are Process Engine, Product Cockpit for product management, Adaptive Search for configuring the Search Profiles, and personalization. These are really easy to configure which boosts our productivity.
Gamze Şenkal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
More suited ones: Eczacıbaşı dealers are now able to access the product portfolio, technical specifications, visuals and technical drawing documents, and prices in the same workspace. On the same platform, specially designed screens allow dealers to order the products: offer, order, and delivery processes can be carried out in one digital environment from end to end. Less suited ones: Ease of usage
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
  • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
  • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
  • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
February 24, 2022

I'm satisfied

Catalin Crisan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
If you need a quick and robust eCommerce solution, go for it. Besides the robustness, the solution is also a modern one (ie. is using headless CMS - which is provided by Spartacus storefront, build with Angular) If you are tight on budget, you might consider other alternatives that are less robust
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is well suited to enterprise-level organizations with business and technical teams dedicated to growing and maintaining the MarTech stack; even in a large organization, the company should expect to be able to fund technical partners for larger projects and integrations. It is not appropriate for smaller organizations looking for a more plug and play solution or for someone who is looking to buy something once and then let it run without too much ongoing maintenance.
Sumit Bisht | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It's best suited for existing applications built on Hybris (SAP CX) and can easily be used by the addition of a deployment descriptor that also houses environment-specific variables. However, for an application from scratch, it is not readily available from the cloud storage that users can simply clone and start using it. Not having an online marketplace like store to add various OOTB components is a big miss in my opinion.
Gauri Hiremath | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
One of the best things about SAP Commerce Cloud is that it performs exceptionally well even when there is a high traffic of data. It allows a high level of customization which has enabled us to offer a wide range of services. Initially, the learning curve for this could be steep but eventually, over time you can get the gist of it easily.
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud suits e-commerce needs for all sizes of organizations that are looking to improve SEO on their brand online and customer engagement. Ever since we implemented this tool, we have maximized ROI by attracting more leads to make purchases by promoting our services.
Score 8 out of 10
Vetted Review
Reseller
Review Source
Extremely well suited for businesses with multiple different backend systems, multiple brands, and billions of products. Complex B2B businesses looking to scale confidently with a single platform can feel secure in their decision [to] partner with SAP. Their out-of-the-box front-end accelerators are very dated and do not have the same level of flexibility that their backend does. For a client looking to launch a D2C or luxury B2C experience, I would not recommend relying on simply theming the OOTB storefront due to it lacking a lot of common components and experiences those audiences demand and expect.
Jamaal Dickerson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is great for e-commerce needs. For those with a high volume, this is the software for you. SAP Commerce Cloud may not be necessary for a small organization with small needs and a low workload due to the expensive cost. The training and setup are extensive but if you have a need, it is a great resource.
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is a great system for nonprofit organizations that need to maintain strong, consistent cash flow. It helps with budgeting as well, but it is not a good substitute for a great finance ops department. At a glance, one can see where the money comes and gives and what areas need to be cut back or invested in moving forward (if applicable).
Ben Williams | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
The software is well suited to managing product catalogues along with their relevant pricing structure, customisation of any offers and discounts and tracking of their uptake. It does this very well. Less appropriate when it needs to be migrated to cloud based as this is a very unclear path and so far overly complex.
Zahit Bogus | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud offers the ability to manage in-house inventory management on a single platform. I think the most important advantage of this is this: all teams can monitor the product at the same time in physical, online platforms and call centers. Real-time tracking of inventory status across all channels makes inventory tracking very easy. In addition, with the PCM feature, we can easily manage the product's content and catalog.