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SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

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Recent Reviews

SAP Review

6 out of 10
October 31, 2023
Incentivized
We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than …
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Feels quite outdated

6 out of 10
October 25, 2023
Incentivized
SAP Commerce Cloud is our commerce platform. It is a very extensive platform and comes with OMS, product management and much more. It does …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product management (64)
    8.9
    89%
  • Bulk product upload (62)
    8.6
    86%
  • Product catalog & listings (63)
    8.4
    84%
  • Website integration (63)
    8.3
    83%

Reviewer Pros & Cons

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Video Reviews

1 video

SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
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Pricing

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Demos

Headless eCommerce with SAP Commerce Cloud

YouTube
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

8.2
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.1
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.2
Avg 8.4

eCommerce Marketing

Features related to marketing for eCommerce websites

7.8
Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.9
Avg 7.9
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Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of Commerce sites on two different mobile devicesScreenshot of Landing page from an e-commerce siteScreenshot of Web page with product categories and search results from an e-commerce siteScreenshot of Screenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Order processing highest, with a score of 9.3.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(166)

Attribute Ratings

Reviews

(1-25 of 69)
Companies can't remove reviews or game the system. Here's why
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Really well suitable for big enterprises and for multi-chanel retailers - there are more than enough features necessary to manage extensive product catalogs and high transaction volumes. Moreover, if you have an extensive catalog of products and digital channels like including web, mobile, social media - it's a good choice. Also consider integration and hiring professionals to make the best out of the tool.
Not appropriate for small business or e-commerce business with very limited needs (only sell, send).
October 26, 2023

Easy and Fast

Dan McRitchie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SAP commerce cloud helps greatly with inventory tracking. It also helps cut down on code issues when special codes are added to the site. The ease of inventory and reorder is a time saver. Month end is easier than it was before using the platform. It is suitable for b2b applications.
Oscar Alcalá | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
well suited: - Large enterprises - B2B e-commerce - Multi-channel sales - Complex e-commerce workflows - Global business, international operation Less appropriate: - Small businesses - Single product stores - Low budgets - Quick deployments - Lightweight websites - Limited IT servers/resources
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I see it as capable for standard e-commerce /webshop scenarious. So if you are looking for a solution for a standard scenario. (product > cart > checkout) this would be a potential solution. I do not see the solution a good fit for marketplace scenarios or sophisticated transactional models such as pay per use models since it is a monolothic system and not so much a composable software.
Micah Platt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Great tool with a fantastic built in learning hub. This was the best part of the cloud because we could point our team members to sections and they'd become experts.

The back office framework is robust as well. Our product didn't need to ship, but if you did have a physical product or a drop shipping option this would be phenomenal.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Certainly, SAP Commerce Cloud excels in scenarios requiring robust e-commerce capabilities, such as large-scale online stores with extensive product catalogs, complex pricing structures, and personalized customer experiences. It's also well-suited for businesses aiming to expand into multiple sales channels. However, for smaller businesses with limited resources, it may be less appropriate due to its complexity and cost.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Multi-Channel Commerce: Firms aiming to provide a seamless customer experience across multiple channels (online, mobile, in-store) may find SAP Commerce Cloud’s omnichannel commerce capabilities useful. Global Operations: Companies with global operations can benefit from the multi-site, multi-currency, and multi-language capabilities of SAP Commerce Cloud, facilitating a unified commerce platform across diverse geographical locations.
October 25, 2023

Feels quite outdated

Score 6 out of 10
Vetted Review
Verified User
Incentivized
SAP Commerce Cloud is a great fit maybe for a company that has a number of in house developers and that is already using a SAP ERP solution. Differently, it tends to be very expensive and the business users will forever depend on developers for every single operation.
Ivan Boada | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SAP Hybris is the right solution for companies looking for a true omnichannel. It can be set across all the organization, in B2C or B2B traditional web channels, in-store, and many more. SAP Hybris integrates seamlessly with SAP ERP and other backend systems through multiple scenarios, Hot Folders, Web Services, Data Hub, etc.
Sandra Hazard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SAP Commerce Cloud is highly suited for development and testing work on projects based on SAP Hybris commerce technology since the cloud-based solution overcomes numerous infrastructure and security challenges. Backoffice, HAC, and the SAP cloud site all contribute significantly to the project's development by enhancing efficiency and eliminating manual labor for all staff, giving them more time to engage in the creation of new functionality.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think SAP Commerce Cloud is a powerful but complex tool appropriate for complex B2B e-commerce Sites integrated with SAP ERP. In my opinion it is less useful for simple B2B e-commerce sites and / or not integrated with SAP ERP
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Harmonizing webshops with one global solution that integrates well with SAP ERP. this is where and why we have Commerce Cloud as a solution. where it is less appropriate is where there isn't an SAP ERP that it can integrate to. I think this is the primary use case for Commerce Cloud
Sumit Bisht | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's best suited for existing applications built on Hybris (SAP CX) and can easily be used by the addition of a deployment descriptor that also houses environment-specific variables. However, for an application from scratch, it is not readily available from the cloud storage that users can simply clone and start using it. Not having an online marketplace like store to add various OOTB components is a big miss in my opinion.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The use of SAP Commerce Cloud within the company has contributed to maintaining and increasing its development because the weekly reports motivate us to be better every week and every month; we can better manage time to achieve the maximum possible tasks; we concentrate on those things that achieved a positive impact on the company; and, finally, we provide the best service to customers by keeping their information in the cloud to address them in a personalized way.
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