SAP Commerce Cloud Review
I use SAP Commerce Cloud for Business-to-consumer (B2C) and Business-to-business (B2B) websites.
Overview
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
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Popular Features
- Product management (65)8.989%
- Bulk product upload (63)8.686%
- Product catalog & listings (64)8.484%
- Website integration (64)8.383%
Reviewer Pros & Cons
Video Reviews
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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
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What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
Product Demos
Headless eCommerce with SAP Commerce Cloud
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SAP Commerce Cloud?
SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.
SAP Commerce Cloud Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
- Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
- Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.
SAP Commerce Cloud Screenshots
SAP Commerce Cloud Videos
SAP Commerce Cloud Integrations
- Dynamic Yield
- Coveo Qubit
- Sitecore Discover
- Algolia
- Visa Acceptance Solutions (CyberSource)
- Adyen
- Worldpay from FIS
- Stripe Payments
- Braintree, a PayPal service
- Avalara
- Vertex
- SAP S/4HANA Cloud
- SAP ERP, ECC
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP CPQ
- SAP Customer Data Solutions
- Bloomreach Commerce Experience Cloud
- Monetate
- Apache Solr
- OpenText Digital Asset Management for SAP Solutions
- CELUM ContentHub
- Mirakl Marketplace Platform
- Emarsys
- Tenovos
- Empathy.co
- Twiggle
- EasyAsk
- Paybright
- SAP Commerce Marketplace Management by Mirakl
- SAP Store Management solutions by GK
- SAP Paybacks and Chargebacks by Vistex
SAP Commerce Cloud Competitors
SAP Commerce Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | 50+Languages |
Frequently Asked Questions
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.
Reviewers rate Order processing and Inventory management highest, with a score of 9.2.
The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(169)Attribute Ratings
Reviews
(1-25 of 69)Companies can't remove reviews or game the system. Here's why
March 21, 2024
SAP Commerce Cloud is Excellent
- Not applicable, there has been no return on investment from SAP Commerce Cloud
November 04, 2023
Another good solution from SAP in case you already integrated couple of products from this vendor
- Increased conversion rates after the integration
- Good tool for data-driven decisions
- It's complex (very)
- Insufficient personalization features
October 31, 2023
SAP Review
- It has increased our revenues by pushing other products to customers
- Although pricey, it has lowered our IT costs by getting rid of other subscriptions
October 28, 2023
Great solution for complex ERP problems.
- It has reduced the number of unidentified costs during order processing.
- Advanced analytics helped us to create data driven decisions.
- The time to service customer order has improved drastically.
- License fee represent major paint point in our balance sheet.
October 26, 2023
Easy and Fast
- increased sales
- increased conversion
- reduced IT costs
October 26, 2023
SAP Commerce Cloud Review
- Streamlined operations
- Global expansion
- Data-driven decision-making
- Scalability
- customer engagement improved
- average order size increased
October 26, 2023
Fluffy Clouds for ECommerce
- Very positive. Getting product quickly into people's system
- Speed to eyes in the marketplace
- Shared across different socials quickly
- SAP Commerce Cloud significantly improved our ROI by boosting our average order value and conversion rates.
- Implementation cost was substantial.
- Advanced analytics enabled us to make data-driven decisions.
- Enhanced conversion rates. ~14% improvements.
- Increase in AOV. ~ 9 to 12%.
- Reduced IT costs by moving to the cloud.
October 25, 2023
Feels quite outdated
- Drive more customers to the web thus decreasing reliance on call centers
- Reduction of errors with orders taken by call centers or other more manual order entry
- Better customer user experience with SAP Commerce Cloud than other modules of SAP
- Reduction of IT development of interface with SAP back office since SAP Commerce Cloud includes prebuilt interfaces to SAP ERP S4HANA
October 25, 2023
Data ease in the palm of your hands
- Saved us time in transferring data
October 25, 2023
SAP Hybris a state-of-the-art E-commerce Platform
- SAP Hybris has the AFL Application Framework Lifecycle, with a lot of resources to manage a project with Agile methodology, that can improve your cost significantly.
- SAP Hybris has not an insignificant "time to market", you have to dedicate a lot of effort to planning and design, so be ready for a project that can last for 4 to 18 months depending on functionality.
- The ROI in Hybris high when you do it right, I know companies that increased their digital sales in 20-30% in just one year.
September 02, 2023
SAP Commerce Cloud
- It has increased the conversion rates
- Order value has increased, sales volume has increased, and IT costs have been greatly decreased.
- Infrastructure costs are decreased since human work is eliminated, saving time and energy; order values are also raised as a result of smooth and effective storefront administration.
May 29, 2023
From Hybris on premise to SAP e-commerce cloud
- Decrease call center work load
May 24, 2023
Good with room for improvement
- simplicity of integrations with ECC
- real time ECC changes visible in CX
May 18, 2023
Commerce Cloud for Enterprise
- Cost to implement is high
- Platform harmonization can be achieved
- goes along with IT Strategy
May 18, 2023
SAP Commerce Cloud is a great enterprise scalable solution (it is not for quick and cheap implementations)
- Increased speed for identifing issues
- Rapid bug fixing and deployment of new versions
- Improved run speed and performance
March 26, 2023
Commerce Implementation for the enterprises
- For my clients, it has streamlined the costs incurred in their IT infra as using SAP Commerce Cloud requires a lesser upfront setup
- Due to flexibility in SAP Commerce Cloud, another client was able to scale up their operations and ended up with 5x of orders in the pandemic
March 22, 2023
SAP Commerce Cloud WOWS!
- Initial reaction was very positive with our customers
January 09, 2023
Another one of SAP's beautiful tools
- Integrates well with a lot of other tools
- Removed manual product and image site upkeep, allowing resource reallocation
- Check for product availability in real-time
November 08, 2022
Relook the e-commerce journey using SAP Commerce Cloud
- Increases footprints on the website
- Increase reach to the customers
- Ease and simplified the customer journey which in turn helps to increase conversion rate
- Helps to keep customer engage which can increase the number of orders
- Seamless integrations helps to show the current live inventory and order status for customers to repeat the orders
- Easy re-order in B2B scenario helps customers to reduce the overall ordering time, which increase the order values.