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SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

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Recent Reviews

SAP Review

6 out of 10
October 31, 2023
Incentivized
We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than …
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Feels quite outdated

6 out of 10
October 25, 2023
Incentivized
SAP Commerce Cloud is our commerce platform. It is a very extensive platform and comes with OMS, product management and much more. It does …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product management (64)
    8.9
    89%
  • Bulk product upload (62)
    8.6
    86%
  • Product catalog & listings (63)
    8.4
    84%
  • Website integration (63)
    8.3
    83%

Reviewer Pros & Cons

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Video Reviews

1 video

SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
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Pricing

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Demos

Headless eCommerce with SAP Commerce Cloud

YouTube
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

8.2
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.1
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.2
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.8
Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.9
Avg 7.9
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Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of Commerce sites on two different mobile devicesScreenshot of Landing page from an e-commerce siteScreenshot of Web page with product categories and search results from an e-commerce siteScreenshot of Screenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Order processing and Inventory management highest, with a score of 9.2.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(166)

Attribute Ratings

Reviews

(1-25 of 68)
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Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • SAP Commerce Cloud significantly improved our ROI by boosting our average order value and conversion rates.
  • Implementation cost was substantial.
  • Advanced analytics enabled us to make data-driven decisions.
Charles Ahn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Drive more customers to the web thus decreasing reliance on call centers
  • Reduction of errors with orders taken by call centers or other more manual order entry
  • Better customer user experience with SAP Commerce Cloud than other modules of SAP
  • Reduction of IT development of interface with SAP back office since SAP Commerce Cloud includes prebuilt interfaces to SAP ERP S4HANA
Ivan Boada | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • SAP Hybris has the AFL Application Framework Lifecycle, with a lot of resources to manage a project with Agile methodology, that can improve your cost significantly.
  • SAP Hybris has not an insignificant "time to market", you have to dedicate a lot of effort to planning and design, so be ready for a project that can last for 4 to 18 months depending on functionality.
  • The ROI in Hybris high when you do it right, I know companies that increased their digital sales in 20-30% in just one year.
Sandra Hazard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Order value has increased, sales volume has increased, and IT costs have been greatly decreased.
  • Infrastructure costs are decreased since human work is eliminated, saving time and energy; order values are also raised as a result of smooth and effective storefront administration.
Sumit Bisht | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • For my clients, it has streamlined the costs incurred in their IT infra as using SAP Commerce Cloud requires a lesser upfront setup
  • Due to flexibility in SAP Commerce Cloud, another client was able to scale up their operations and ended up with 5x of orders in the pandemic
Chetan Chopade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Increases footprints on the website
  • Increase reach to the customers
  • Ease and simplified the customer journey which in turn helps to increase conversion rate
  • Helps to keep customer engage which can increase the number of orders
  • Seamless integrations helps to show the current live inventory and order status for customers to repeat the orders
  • Easy re-order in B2B scenario helps customers to reduce the overall ordering time, which increase the order values.
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