SAP Commerce Cloud Review
I use SAP Commerce Cloud for Business-to-consumer (B2C) and Business-to-business (B2B) websites.
Overview
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
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Popular Features
- Product management (65)8.989%
- Bulk product upload (63)8.686%
- Product catalog & listings (64)8.484%
- Website integration (64)8.383%
Reviewer Pros & Cons
Video Reviews
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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
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What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
Product Demos
Headless eCommerce with SAP Commerce Cloud
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SAP Commerce Cloud?
SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.
SAP Commerce Cloud Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
- Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
- Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.
SAP Commerce Cloud Screenshots
SAP Commerce Cloud Videos
SAP Commerce Cloud Integrations
- Dynamic Yield
- Coveo Qubit
- Sitecore Discover
- Algolia
- Visa Acceptance Solutions (CyberSource)
- Adyen
- Worldpay from FIS
- Stripe Payments
- Braintree, a PayPal service
- Avalara
- Vertex
- SAP S/4HANA Cloud
- SAP ERP, ECC
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP CPQ
- SAP Customer Data Solutions
- Bloomreach Commerce Experience Cloud
- Monetate
- Apache Solr
- OpenText Digital Asset Management for SAP Solutions
- CELUM ContentHub
- Mirakl Marketplace Platform
- Emarsys
- Tenovos
- Empathy.co
- Twiggle
- EasyAsk
- Paybright
- SAP Commerce Marketplace Management by Mirakl
- SAP Store Management solutions by GK
- SAP Paybacks and Chargebacks by Vistex
SAP Commerce Cloud Competitors
SAP Commerce Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | 50+Languages |
Frequently Asked Questions
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.
Reviewers rate Order processing and Inventory management highest, with a score of 9.2.
The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
Comparisons
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November 08, 2022
Relook the e-commerce journey using SAP Commerce Cloud
The solution designed was powered by SAP Cx suite of applications and
led to a complete front office transformation through
– SAP Commerce Cloud, SAP Sales & Service Cloud and SAP Business by Design
and backed by SAP S4/HANA to implement the desired digital transformation.
The SAP Commerce Cloud helped client to provide its customers with a self-service portal to interact with their dealers
& sales team, access latest company and machinery information, fleet management and hierarchy management as well as to avail service and spare part products. This digital transformation project has helped in improving the way in which the
company engages with its customers and dealers. The first Spartacus implementation
in India and first in construction equipment industry.
Helped in automating the manual processes and reducing the overall turn around time.
Post implementation there has been a significant increase in the number of customer registrations.
First mover advantage in construction equipment industry with single platform for all requirements
Expect a decrease in the transaction cost, increase in efficiency of sales and service team as well as dealers with the automated process through the digital platforms.
- Commerce engine works really well and easy customization journey for end users
- Seamless integrations with SAP system at the backend
- Promotions engines are easy configurable for business users to publish the promotions
- Headless architecture helps client to have better frontend experience
- Should have some libraries in-build to create dashboards and reports
- Should have simplified flow for the oData integrations with non-SAP systems
84.44444444444444%
8.4
90%
9.0
80%
8.0
83.33333333333334%
8.3
92%
9.2
- Increases footprints on the website
- Increase reach to the customers
- Ease and simplified the customer journey which in turn helps to increase conversion rate
- Helps to keep customer engage which can increase the number of orders
- Seamless integrations helps to show the current live inventory and order status for customers to repeat the orders
- Easy re-order in B2B scenario helps customers to reduce the overall ordering time, which increase the order values.
SAP Commerce cloud stack is based on the Java and Spring framework. This helps the client to customize easily and build custom integrations with any 3rd party systems.
SAP ERP is being used in most of the industries as their backend ERP, which helps them to build the e-commerce site in SAP Commerce cloud as the integrations comes as OOTB.
SAP Commerce Cloud has headless architecture and API layer is separate which helps clients to build their frontends in any of the UI frameworks.
Every possible scenarios in commerce are covered in OOTB pre-built extensions and modules as a part of SAP Commerce Cloud package which helps client to enable of disable the features in commerce.
SAP ERP is being used in most of the industries as their backend ERP, which helps them to build the e-commerce site in SAP Commerce cloud as the integrations comes as OOTB.
SAP Commerce Cloud has headless architecture and API layer is separate which helps clients to build their frontends in any of the UI frameworks.
Every possible scenarios in commerce are covered in OOTB pre-built extensions and modules as a part of SAP Commerce Cloud package which helps client to enable of disable the features in commerce.
35
No
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Product features which are being packaged as a OOTB SAP Commerce Cloud.
This covers most of the scenarios of e-commerce journeys for almost all the industries.
Integration feature gives a seamless journey for end users as well as the internal employees of the organization to maintain the master data across the systems.
This covers most of the scenarios of e-commerce journeys for almost all the industries.
Integration feature gives a seamless journey for end users as well as the internal employees of the organization to maintain the master data across the systems.
I can evaluate and select the product basis on the scalability and seamless integration with SAP and non-SAP systems.
From this point of view as well SAP Commerce Cloud holds good and becomes number 1 for the implementation as it has all the integrations frameworks supported as REST, SOAP, oDATA, etc.
From this point of view as well SAP Commerce Cloud holds good and becomes number 1 for the implementation as it has all the integrations frameworks supported as REST, SOAP, oDATA, etc.
- Implemented in-house
No
Change management was a big part of the implementation and was well-handled
There were multiple learnings from the implementation like digitalization of the resources or employees which were earlier working in excel files or on paper.
Then working with them to use their own mobiles for the usage and recording of the data.
Fields service agents to manage their visits, verify everything on the phone and that too with PwA was a major challenge in change management and was handled very well with user guides and timely trainings.
Then working with them to use their own mobiles for the usage and recording of the data.
Fields service agents to manage their visits, verify everything on the phone and that too with PwA was a major challenge in change management and was handled very well with user guides and timely trainings.
- Change management to the vendors
- Changing the data management practice to go all in digital fashion
- Datahub integration was a bit of challenge with huge amount of data load