Skip to main content
TrustRadius
SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Read more

Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

53 people also want pricing

Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Return to navigation

Product Demos

Commerce Cloud B2C

www.sap.com

Commerce Cloud B2B

www.sap.com

SAP Commerce Cloud Overview

www.sap.com
Return to navigation

Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.8
Avg 7.9

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.9
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

6.4
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

6.8
Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8
Avg 8.1
Return to navigation

Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Contextually relevant shopping experiences for customers across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce, and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Branding and Shipping highest, with a score of 8.4.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

(1-5 of 83)

SAP Commerce Cloud drives easier operation

Rating: 10 out of 10
May 12, 2025
PP
Vetted Review
Verified User
SAP Commerce Cloud
2 years of experience
Verified on LinkedIn
SAP Commerce Cloud is actually quick and one stop solution for businesses to operate from web, mobile or even at retail store. The best part of SAP is you are a inclusive part of SAP ecosystem where you can easily segregate your data for various analytics and operational purpose for better business optimization.

SAP Commerce Cloud WOWS!

Rating: 9 out of 10
March 20, 2025
BW
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
FFF Enterprises, Inc. is a biopharmaceutical distributor. We allow our downstream customers to order on-line via SAP Commerce Cloud.

Using SAP Commerce Cloud to get the most out of your investment

Rating: 7 out of 10
March 07, 2025
GS
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
Altogether, it was proved that the application of SAP Commerce Cloud has significant positive effects on our marketing campaigns. SAP Commerce Cloud in general has, in my opinion, a major role to play for our marketing campaigns. A broad toolkit available has allowed us to experiment and iterate decisions rapidly using data that is present.

SAP Commerce Cloud An excellent B2B Ecomm Platform.

Rating: 7 out of 10
April 27, 2025
Vetted Review
Verified User
SAP Commerce Cloud
2 years of experience
SAP Commerce Cloud powers our e-commerce on the website. We were looking for a platform that integrated well with our website CMS (Adobe AEM) and also one that could be used for international e-commerce, both of which SAP's product was able to do. It was also appealing that SAP Commerce Cloud is tailored for B2B, because many e-commerce platforms lack tools geared to B2B e-commerce.

Best tool to enhance your shopping experience

Rating: 9 out of 10
January 10, 2025
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
We use SAP Commerce Cloud mainly for enabling our business to create a unique personalised and seamless shopping experience for our customers. It also provides feature rich digitally scalable solutions which we can easily deploy on our cloud premises. It really helped us to boost our revenues by almost 20%.
Return to navigation