All in one - one tool for the entire company
For a long time, there have been two forms of sales in our organization: B2C and B2B. Thanks to the use of the SAP Commerce Cloud CRM …
Overview
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
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Popular Features
- Product management (64)9.292%
- Website integration (64)8.888%
- Product catalog & listings (63)8.585%
- Bulk product upload (62)8.484%
Reviewer Pros & Cons
Video Reviews
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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
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What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
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Headless eCommerce with SAP Commerce Cloud
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- Integrations
- Competitors
- Tech Details
- FAQs
What is SAP Commerce Cloud?
SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.
SAP Commerce Cloud Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
- Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
- Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.
SAP Commerce Cloud Screenshots
SAP Commerce Cloud Videos
SAP Commerce Cloud Integrations
- Dynamic Yield
- Coveo Qubit
- Reflektion
- Algolia
- Visa Acceptance Solutions (CyberSource)
- Adyen
- Worldpay from FIS
- Stripe
- Braintree, a PayPal service
- Avalara
- Vertex
- SAP S/4HANA Cloud
- SAP ERP, ECC
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP CPQ
- SAP Customer Data Solutions
- BloomReach
- Certona
- Solr
- Endeca
- Empathy Broker
- Twiggle
- Syste visual search
- EasyAsk
- Paymetric
- Optile
- Paybright
- Payeezy
- OpenText
- CELUM
- Tenovos
- Mirakl
- SAP Commerce Marketplace Management by Mirakl
- SAP Store Management solutions by GK
- SAP Digital Asset Management Cloud by OpenText
- SAP Paybacks and Chargebacks by Vistex
- SAP Emarsys
SAP Commerce Cloud Competitors
SAP Commerce Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | 50+Languages |
Frequently Asked Questions
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.
Reviewers rate Order processing highest, with a score of 9.4.
The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(168)Attribute Ratings
Reviews
(1-25 of 69)Companies can't remove reviews or game the system. Here's why
November 07, 2023
All in one - one tool for the entire company
Score 9 out of 10
Vetted Review
Verified User
For a long time, there have been two forms of sales in our organization: B2C and B2B. Thanks to the use of the SAP Commerce Cloud CRM Platform, it was possible to easily connect both departments with common, universal processes. Thanks to the integrated database, better automatic personalization for all customers has become possible. It also allowed for more flexible human resources management.
November 04, 2023
Another good solution from SAP in case you already integrated couple of products from this vendor
Mainly as an e-commerce solution: product content management, order management, catalog management, management of marketing campaigns/discounts. In our case we are using it to B2B e-commerce management. Especially useful for managing stocks and variety of products. On top of that we are using it extensively for marketing campaigns management and analytics.
October 31, 2023
SAP Review
We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than before.
October 28, 2023
Great solution for complex ERP problems.
We are a GCP Reseller company. We use SAP for managing our customers, and it creates a smooth journey for our customers. It has loads of pre-loaded features, including automated payment solutions, delivery and order processing, and promotions. One of the major defining factors of SAP is its integration with other products. It can be easily configured with GCP Billing.
We use a highly customized version of the CC. It is the core system of our e-commerce platform and basically functions as a backend for our B2C webshop, being the central hub for all products-, users- (both internal & external), and order-data management. We use a separate front end for our B2C customers.
October 26, 2023
Easy and Fast
I am able to use SAP Commerce cloud to track my inventory and market to my social platforms. SAP Commerce cloud is needed to keep my business running smoothly. Before SAP Commerce Cloud, my inventory was a guessing game. I was running out of stock and having to wait for reorders.
October 26, 2023
SAP Commerce Cloud Review
It's like having a Swiss army knife for your e-commerce needs. This platform can address a variety of business problems and scenarios, and its scope is pretty expansive. Since I have implemented SAP Commerce Cloud for my customers, it's hard to describe a single use case but there are several I can address. Online Store Management: This is the most common use. It allows us to list products, inventory, and orders and provides a really good and seamless experience. Multi-channel selling: This feature allows us to sell not only on your website but in other channels, like mobile apps, social media, and marketplaces, and with this tool, you reach a wider audience. Personalization: This is really cool. It allows us to customize the shopping experience for each customer by recommending personalized products, offers, and pricing to enhance customer satisfaction. B2B and B2C E-commerce: This feature is also cool because it has the tools to allow you to sell to other businesses or directly to consumers. Technically, it allows us to solve some of the most common business problems, such as limited e-commerce access, inefficient order processing, lack of personalization, scalability, and complex B2B transactions.
The SAP Commerce Cloud is used for our key e-commerce markets and helps us to reach our B2B customers to enable them to use a quick and easy way to place orders online
October 26, 2023
Fluffy Clouds for ECommerce
Primarily used this to transact with individuals and smaller businesses to buy and deploy our learning platform. This handles subscriptions, payments, and connected to our internal system. We could point customers through and they'd sign up.
SAP Commerce Cloud is integral to our organization, enhancing customer experiences, streamlining order management, and providing valuable analytics. It's our go-to solution for scalable, personalized e-commerce.
We utilize SAP Commerce Cloud for managing our online sales and customer interactions. The platform aids in addressing the challenges of complex supply chains and regulatory compliance by centralizing data and processes. Our use case extends from inventory management to customer service, ensuring seamless operations. Integrated analytics are beneficial for market insights, although there’s a learning curve to fully exploit its capabilities. Real-time data processing is crucial for maintaining regulatory compliance and meeting customer expectations. Despite its robustness, the initial setup was complex, and the user interface could be more intuitive. The scalability of SAP Commerce Cloud, however, aligns well with our evolving business needs, making it a viable long-term solution for our digital commerce operations within the intricate landscape of the chemicals industry.
October 25, 2023
Feels quite outdated
SAP Commerce Cloud is our commerce platform. It is a very extensive platform and comes with OMS, product management and much more. It does the job but the experience is a bit dispersive - there are many backend to login in order to manage all the ecommerce properties. Also, SAP CC requires quite an effort in terms of maintenance, updates and it is not very scalable.
I led teams that designed and implemented SAP Commerce Cloud to enable online B2B and B2C eCommerce for clients.
October 25, 2023
Data ease in the palm of your hands
IBASET utilizes the commerce cloud to house their proprietary software, this software allows us to support both internal and external clients at a fast rate of speed, especially when we utilize system changes.
October 25, 2023
SAP Hybris a state-of-the-art E-commerce Platform
We are currently implementing SAP Hybris in a B2B company. The solution that is being implemented will be used by the entire organization as a digital channel for taking orders from our client's business partners. SAP Hybris will allow us to provide business partners with a consistent digital channel that is integrated with the company's ERP and will also allow us to be more agile in the process of taking orders and sales.
September 02, 2023
SAP Commerce Cloud
SAP Commerce Cloud is one of the best platform for selling products directly to customers. We are using B2C model and it has reduced the time to market and also enabled the trust of customers about products.
Content and data management, 360 degrees of our customers, merchandising and sales and business model optimization, SAP Commerce Cloud transactions can be carried out in such a way that they interact with current ERP systems. We use SAP Commerce Cloud to create builds of different versions, which are then deployed to various environments. We also use Backoffice for all test and production environments in our project, and we use HAC for a variety of tasks such as running Flexi queries, SQL queries, importing and exporting Impex files, and so on.
May 29, 2023
From Hybris on premise to SAP e-commerce cloud
We are using SAP eCommerce Cloud as the tool for our B2B web site. We have just migrated from the Hybris on Premise version + Datahub to SAP Commerce Cloud + SCPI. The migration process has been complicated and we have had to do a lot of rework. Currently we are happy with the result and we are working to extend the solution to other group companies taking care with performance.
May 24, 2023
Good with room for improvement
B2B platform.
May 18, 2023
Commerce Cloud for Enterprise
eCommerce shops b2b and b2c. we need to harmonize the technology behind webshops. we have 4 different Business units and not all are using the same solution and at various levels of maturity and needs.
May 18, 2023
SAP Commerce Cloud is a great enterprise scalable solution (it is not for quick and cheap implementations)
We have a global B2B & B2C template
March 26, 2023
Commerce Implementation for the enterprises
We moved all the client implementations from on-premise to cloud and have realized the ease of use of the software over the conventional one. Apart from ease in deployment and a cleaner structure of storefront, back office, and hac, this also gives Kibana based tracking of the logs and APM using Dynatrace.
March 22, 2023
SAP Commerce Cloud WOWS!
FFF Enterprises, Inc. is a biopharmaceutical distributor. We allow our downstream customers to order on-line via SAP Commerce Cloud.
January 09, 2023
Another one of SAP's beautiful tools
Since I first put this software in place, it has played a key role in protecting the company's business operations. It was also seen as a crucial platform for managing all virtual and online business operations. The database will at least serve as a guide for further adjustments, so I also find this program to be extremely helpful as a backup in the future in case I want to modify the company's regulations, structure, or just the commercial activity.
November 08, 2022
Relook the e-commerce journey using SAP Commerce Cloud
The solution designed was powered by SAP Cx suite of applications and
led to a complete front office transformation through
– SAP Commerce Cloud, SAP Sales & Service Cloud and SAP Business by Design
and backed by SAP S4/HANA to implement the desired digital transformation.
The SAP Commerce Cloud helped client to provide its customers with a self-service portal to interact with their dealers
& sales team, access latest company and machinery information, fleet management and hierarchy management as well as to avail service and spare part products. This digital transformation project has helped in improving the way in which the
company engages with its customers and dealers. The first Spartacus implementation
in India and first in construction equipment industry.
Helped in automating the manual processes and reducing the overall turn around time.
Post implementation there has been a significant increase in the number of customer registrations.
First mover advantage in construction equipment industry with single platform for all requirements
Expect a decrease in the transaction cost, increase in efficiency of sales and service team as well as dealers with the automated process through the digital platforms.