SAP Commerce Cloud

SAP Commerce Cloud

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Top Rated
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Score 8.2 out of 100
Top Rated
SAP Commerce Cloud

Overview

Recent Reviews

Easy to use, Easy to learn

10 out of 10
April 26, 2022
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on …
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It's easy to use

8 out of 10
March 18, 2022
I use SAP Commerce Cloud for our application subscription portal. Some clients involved our tea in the platform selection and we consider …
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Wish we could improve more

10 out of 10
February 24, 2022
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and …
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I'm satisfied

8 out of 10
February 24, 2022
We are using the B2B solution in the Pharmacy industry. The solution helps us to provide the products to our B2B partners. The solution is …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022

Popular Features

View all 20 features

Product variations (38)

8.9
89%

Website integration (38)

8.8
88%

Product management (38)

8.5
85%

Bulk product upload (38)

8.3
83%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Features Scorecard

Online Storefront

8.1
81%

Online Shopping Cart

9.1
91%

Online Payment System

9.2
92%

eCommerce Marketing

7.8
78%

eCommerce Business Management

8.4
84%

Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: Easily setup and connect needed services to run the perfect commerce shop with API first approach, and microservices enabled architecture. Ensure you have the latest innovations and capabilities with continuous deployment of new features so that you can best meet the dynamic customer expectations
  • Supported: Engage customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices. Quickly create and deliver highly engaging commerce experiences that will increase conversions and customer loyalty.
  • Supported: Empower sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey. Optimally monetize your inventory by connecting demand with supply chain. Increase customer satisfaction by responding to customer feedback and sentiments.

SAP Commerce Cloud Screenshots

Product Cockpit for managing catalogs, categories and product contentOrder Management Capabilities including sourcing and allocation rulesCommerce sites on two different mobile devicesLanding page from an e-commerce siteWeb page with product categories and search results from an e-commerce siteScreenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Comparisons

View all alternatives

Frequently Asked Questions

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

What is SAP Commerce Cloud's best feature?

Reviewers rate Abandoned cart recovery highest, with a score of 9.5.

Who uses SAP Commerce Cloud?

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews

(1-25 of 43)
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Juan Felipe Maillane Tabares | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I'm currently using SAP Commerce Cloud to perform implementations and customizations for our customers using B2C and B2B accelerators. Our main business domains are big technology retail sellers (B2C), clothes sellers (B2C), and service sellers (B2C and B2B). One of the main reasons that our customers choose SAP Commerce Cloud is due to its capacity to handle a large volume of transactions from a high number of concurrent users and the great capacity of scalability.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on websites for our clients. As a developer when you work with SAP Commerce Cloud the job is much easier, tasks like build and deployment are smooth and easy with minimum steps involved. Implementation with the service layer is flexible and easy. Beginners & Java developers can learn and use SAP Commerce Cloud very quickly once the basics are clear. SAP Commerce Cloud is an extensible and flexible solution today in the eCommerce industry.
Sachi Subaran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The company I worked at was struggling with its E-commerce platform and setting up features to increase sales growth. This is when our management came up with the solution of using SAP Commerce Cloud, a modern-day e-commerce platform that can easily simplify selling and buying processes to increase growth and sales conversions alongside retaining long-term customer loyalty.
March 18, 2022

It's easy to use

Score 8 out of 10
Vetted Review
Verified User
Review Source
I use SAP Commerce Cloud for our application subscription portal. Some clients involved our tea in the platform selection and we consider recommending SAP Commerce Cloud it's a good idea as it will support all the use cases they needed. Considering the autoscaling it's a really important part as most of the clients are using it for loads of users.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We support a lot of client projects supporting SAP Commerce Cloud. Many of the clients involve us in the Platform selection phase and once the platform is selected, the implementation is supported by our team as well. At present, I have been working with large Energy and Retail clients on their implementation on the SAP Commerce Cloud.
Score 8 out of 10
Vetted Review
Verified User
Review Source
we use SAP Commerce Cloud to do the deployments on the testing environments of our project and also to do deployment on the production environment, we also use SAP Commerce Cloud to create builds of different releases which are then deployed on various environments, we use Backoffice also for all the testing and production environments which are used in our project, we use HAC to do many things like running Flexi queries, SQL queries, importing and exporting of Impex files, etc. One problem we face with Backoffice of testing environment is that when we enter the login credentials then it keeps on refreshing but doesn't let us log in to the account ..we have to try several times then only we are able to log in..which is quite hectic every time if the same thing happens.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use SAP commerce for Backoffice settings, adding Impex or exporting Impex, changing the configuration for SAP HAC. Many of the base store level or b2b/b2b2b settings we do from the Backoffice. making changes for storefront we use Backoffice. HAC also helps us to add new settings for the storefront, we also use SmartEdit to do necessary changes for the store.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using SAP Commerce Cloud for our project and client for the B2b use case. We have customized it according to our client's need and it works well. It caters to the various unique needs and desires of all the customers. We have faced problems while deployment mainly for which we connect to SAP support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We provide B2C and B2B solutions to our clients. Mainly for the retail industry such as fashion and fragrance stores. We use most of the core features of SAP Commerce such as the Integration feature, OData, Process Engine for order placement, and user actions (eg. register, forgot password, product stock notification) and Promotions.
Gamze Şenkal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is our new B2B portal module which helps us to create better B2C experiences for our dealers. · With the SAP Commerce Cloud solution, Eczacıbaşı dealers are now able to access the product portfolio, technical specifications, visuals and technical drawing documents, and prices in the same workspace. On the same platform, specially designed screens allow dealers to order the products: offer, order, and delivery processes can be carried out in one digital environment from end to end. On the platform, dealers can instantly access reports such as order, shipment, delivery, and current statements whenever they want. The SAP Commerce Cloud solution was integrated online with the back-end system S/4HANA, enabling the simultaneous execution of business processes.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Use to design and develop very complex B2B business model requirements like Assortment, Personalization's, Custom Search Experiences, REST and Soap based integrations, Order and Multiple Cart for the customer, etc.
  • We also resolve problems like displaying real-time pricing as well as stock from ERP, also implement Personalization on the product display.
  • It's is very easy to integrate context-driven services and provide a way for businesses to analyze customer behavior.
  • CCV2 really helps and reduces efforts towards dev-ops like building and deploying code to the environment.
  • One of the best things to solve problems is to have implemented a complex assortment, using adaptive search as well as customizing search flow easily with minimal effort.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and suppliers. The company doesn't know about SCPI so all the APIs are custom. I'm in RA since February 2nd, 2021 and as of today, I can say that we have so many issues product of bad assessment and incorrect implementation. A proof for that is to go into our code and check how the code has been written. However, we deal with issues with product master data, customer master data among others. We are integrated with SAP ECC and our business model is based on Subscription. RA sells bundles that contain software, maintenance, and support. SAP doesn't handle the bundle concept so we import part numbers from SAP ECC and we construct the bundle inside SAP Commerce. SAp Commerce calculates prices and feeds the information to different systems internally and everything is made manually.
February 24, 2022

I'm satisfied

Catalin Crisan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using the B2B solution in the Pharmacy industry. The solution helps us to provide the products to our B2B partners. The solution is used for multiple countries in Europe. The most important part we use is the classification feature, as the products we sell are quite complex. Besides that, we are trying to use as much as we can from OOTB features.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use SAP Commerce Cloud to run both our B2B and B2C ecommerce sites. We chose SAP Commerce Cloud because of how easily it integrates with SAP ERP. We started with B2B (where clean data integration is especially important because of custom-specific pricing and product rules) and were so happy with it that we moved our B2C sites to SAP Commerce Cloud a few years later.
Sumit Bisht | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We moved all the client implementations from on-premise to cloud and have realized the ease of use of the software over the conventional one. Apart from ease in deployment and a cleaner structure of storefront, back office, and hac, this also gives Kibana based tracking of the logs and APM using Dynatrace.
Gauri Hiremath | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is being used by our organization as a cloud storage solution across various eCommerce platforms. It offers multiple digital management features that help us in providing customized solutions as per different requirements. The automation capabilities have made many of our processes hassle-free. It is a very flexible and robust platform.
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud has allocated us with digital e-commerce capabilities that [have] leveraged customer engagement with us across multiple channels. We use this tool in three business units (Sales, Finance & accounting and Marketing) in our corporation.
Score 8 out of 10
Vetted Review
Reseller
Review Source
We are a gold partner and SAP Commerce Cloud is our primary implementation platform. The bulk of our business is in the distribution, industrial, life sciences, big-box retail, and CPG verticals dealing with complex B2B use cases. We have worked with SAP Commerce since its early days of hybris and have leveraged it to work on companies with as little as one product to as many as billions. B2C, B2B, you name it, it is built to suit many complex use cases and scale like none other.
Jamaal Dickerson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use SAP Commerce Cloud along with other components of SAP in our organization for eCommerce needs such as receiving payments and reconciling invoices. Through the software, we are able to view return on investment and meet all of our marketing needs. All of our data and material are better managed and organized, and we are able to manage all of our content in an efficient manner. It is also very customizable to meet our needs which is great when things are consistently changing.
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is primarily used to receive, pay, and keep track of invoices on a day to day basis by our financial operations team within our greater nonprofit organization and political networks. It is used to help catalogue and archive the work we do for our partners and other external stakeholders.
Ben Williams | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
It’s being used specifically within certain silos within the business and is effectively the cornerstone of our digital client platform. The product content management tools help push product details across all our products. It helps is to to create targeted interaction with our customers with a focus on customisation. This allows for better uptake on product which is ultimately more profit.
Zahit Bogus | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Hybris Commerce is the infrastructure of the project we have developed for the digital banking sector. The product is used by all technical business units. SAP Commerce is actively used in the current situation because it includes the e-commerce functions needed in digital retailing. In addition, the ability to track the company's stock integrated with existing ERP (SAP and/or non-SAP) systems gives us an advantage.