SAP Commerce Cloud

SAP Commerce Cloud

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Score 8.2 out of 100
Top Rated
SAP Commerce Cloud


Recent Reviews

Easy to use, Easy to learn

April 26, 2022
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on …
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It's easy to use

March 18, 2022
I use SAP Commerce Cloud for our application subscription portal. Some clients involved our tea in the platform selection and we consider …
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Get Live with SAP Commerce Cloud

March 04, 2022
SAP Commerce cloud provides the feature of autoscaling and resources can be scaled up and down based on the requirement automatically.
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Satisfaction with Commerce Cloud

March 04, 2022
We are using SAP Commerce Cloud for our project and client for the B2b use case. We have customized it according to our client's need and …

Robust solution for long term projects

February 28, 2022
We provide B2C and B2B solutions to our clients. Mainly for the retail industry such as fashion and fragrance stores. We use most of the …
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True reason to choose SAP Commerce Cloud

February 25, 2022
  • Use to design and develop very complex B2B business model requirements like Assortment, Personalization's, Custom Search Experiences, REST …
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Wish we could improve more

February 24, 2022
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and …
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I'm satisfied

February 24, 2022
We are using the B2B solution in the Pharmacy industry. The solution helps us to provide the products to our B2B partners. The solution is …

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TrustRadius Award Top Rated 2022

Popular Features

View all 20 features

Product variations (38)


Website integration (38)


Product management (38)


Bulk product upload (38)


Reviewer Pros & Cons

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Features Scorecard

Online Storefront


Online Shopping Cart


Online Payment System


eCommerce Marketing


eCommerce Business Management


Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: Easily setup and connect needed services to run the perfect commerce shop with API first approach, and microservices enabled architecture. Ensure you have the latest innovations and capabilities with continuous deployment of new features so that you can best meet the dynamic customer expectations
  • Supported: Engage customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices. Quickly create and deliver highly engaging commerce experiences that will increase conversions and customer loyalty.
  • Supported: Empower sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey. Optimally monetize your inventory by connecting demand with supply chain. Increase customer satisfaction by responding to customer feedback and sentiments.

SAP Commerce Cloud Screenshots

Product Cockpit for managing catalogs, categories and product contentOrder Management Capabilities including sourcing and allocation rulesCommerce sites on two different mobile devicesLanding page from an e-commerce siteWeb page with product categories and search results from an e-commerce siteScreenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages


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Frequently Asked Questions

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

What is SAP Commerce Cloud's best feature?

Reviewers rate Abandoned cart recovery highest, with a score of 9.5.

Who uses SAP Commerce Cloud?

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees) and the Information Technology & Services industry.


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Juan Felipe Maillane Tabares | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The capacity to handle large volume of transactions.
  • The technical support level.
  • Scalability capabilities.
  • High customization capacity.
  • The complexity of customizing core features are to high.
  • High costs compared to competence.
  • The support of new programming frameworks and tools for more flexibility.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Build and deployment is faster and easier
  • Development is easy with service layer implementation
  • Extensible and Flexible solution
  • can use OOTB functionalities with little configuration
  • Canceling the deployment takes a lot of time and we are helpless without SAP support
  • Production deployment gets stuck and we are helpless without SAP support
  • Support for OOTB issues/ deployment issue should be improved
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • deployments are done quite well
  • builds are created quite efficiently without any faults and errors
  • the Backoffice and HAC of SAP turns out to be very helpful in the day to day tasks for the Hybris developers
  • we can check for all the deployments done on each environment and the builds created and deployed on each environment
  • SAP Commerce Cloud reduces the manual work thus increasing the work efficiency of developers
  • logging in to the Backoffice for the testing environment creates a lot of ruckuses, it doesn't let us log in in a single attempt, the page keeps on getting refreshed every time we enter credentials.
  • HAC sometimes works very slowly and doesn't show any error messages, it just gets stuck
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
  • Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
  • SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
  • SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
  • As per experience performance is the area where improvement can be done when ordering 500 products and more.
  • SAP support for CCV2 deployment and SAP Products issues.
  • If we can bring Facet hierarchy feature as well as slider facets options out of box
  • There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Integrates with SAP ERB.
  • Easy to manage product catalogs, especially for multi-site implementations.
  • Simplified access for customer support team to troubleshoot issues.
  • Opportunity for improved search functionality, Solr is built-in and difficult to customize.
  • Opportunity for easier integration with CRM platforms to drive personalization.
  • Opportunity for easier to implement SSO.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • SAP Commerce Cloud offers free CSS templates that ease progressive web application development to deliver an experience to customers based on location and device.
  • This solution has powerful search tools, that help our clients to get what they are looking for rapidly.
  • With built-in product content management, we are able to present the right products and services to the right clients.
  • Our company brand has improved by lifting search engine optimization rankings.
  • SAP Commerce Cloud offers poor WYSIWYG editor features to help customize websites to meet our needs. In order to get robust features, it requires integration with external tools like Simditor.
Score 8 out of 10
Vetted Review
Review Source
  • Pricing tables
  • Integrations
  • Headless commerce
  • Cloud
  • Front-end Spartacus platform parity
  • More common b2c features
  • Better ux in backoffice
  • Better Ux in smart edit
  • Integration with storybook for angular components in Spartacus
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy to use interface and record keeping for past and present invoices.
  • Clear, intuitive, and itemized design makes it easy to facilitate back-to-back sales receipts.
  • Accessible to even the most tech-illiterate of people.
  • Could do a better job of training design.
  • Giving updates of new features such as payment portal.
  • Make it easier to add and remove approvers for next steps.
Zahit Bogus | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • With SAP Commerce Cloud, we have strong content management where we define products, catalogs, and promotions.
  • It is possible to carry out transactions with SAP Commerce Cloud in such a way that they are integrated with existing ERP systems.
  • SAP Commerce Cloud has a platform where web interfaces are decoded.
  • It's a very costly product for small companies. Further cost reduction will increase the choice of the product.
  • Learning the SAP Commerce system is difficult for a start. In a simpler way, SAP Commerce product can be learned.