SAP Commerce Cloud Review
I use SAP Commerce Cloud for Business-to-consumer (B2C) and Business-to-business (B2B) websites.
Overview
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
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Popular Features
- Product management (65)8.989%
- Bulk product upload (63)8.686%
- Product catalog & listings (64)8.484%
- Website integration (64)8.383%
Reviewer Pros & Cons
Video Reviews
1 video
SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
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Pricing
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What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
Product Demos
Headless eCommerce with SAP Commerce Cloud
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SAP Commerce Cloud?
SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.
SAP Commerce Cloud Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
- Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
- Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.
SAP Commerce Cloud Screenshots
SAP Commerce Cloud Videos
SAP Commerce Cloud Integrations
- Dynamic Yield
- Coveo Qubit
- Sitecore Discover
- Algolia
- Visa Acceptance Solutions (CyberSource)
- Adyen
- Worldpay from FIS
- Stripe Payments
- Braintree, a PayPal service
- Avalara
- Vertex
- SAP S/4HANA Cloud
- SAP ERP, ECC
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP CPQ
- SAP Customer Data Solutions
- Bloomreach Commerce Experience Cloud
- Monetate
- Apache Solr
- OpenText Digital Asset Management for SAP Solutions
- CELUM ContentHub
- Mirakl Marketplace Platform
- Emarsys
- Tenovos
- Empathy.co
- Twiggle
- EasyAsk
- Paybright
- SAP Commerce Marketplace Management by Mirakl
- SAP Store Management solutions by GK
- SAP Paybacks and Chargebacks by Vistex
SAP Commerce Cloud Competitors
SAP Commerce Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | 50+Languages |
Frequently Asked Questions
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.
Reviewers rate Order processing and Inventory management highest, with a score of 9.2.
The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(169)Attribute Ratings
Reviews
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March 21, 2024
SAP Commerce Cloud Review
- Performance
- User Experience
- UX
- Digital wallet integration is hard to use
- Data usage has room for improvement
March 21, 2024
SAP Commerce Cloud is Excellent
- Integration to sap ecc
- UI
- Easy
- Cost need to be less
November 04, 2023
Another good solution from SAP in case you already integrated couple of products from this vendor
- Product content management
- Order management
- Scalability
- High Costs (very)
- Usability is not very intuitive
- Poor documentation
October 31, 2023
SAP Review
- Ease of use
- Navigation of the site is very clean
- Integration of other business components into the commerce cloud is very helpful
- Customer service ticket items sometimes take a while
- Pricing is somewhat a bit much in my opinion
- There needs to be extensive training on how to get used to the product
October 28, 2023
Great solution for complex ERP problems.
- We can set up automated channels that can generate and Send invoices to customers from Google Clouds billing.
- We can set up different contracts according to customer agreements, which include promotions and discounts.
- It automates most clunky billing processes which can be a huge advantage.
- There are some issues with integrations. Like we have to generate an intermediate report and then feed it to SAP.
- Changing the format of the invoice is a hassle sometimes, and the online resources are good but not great.
- Time taken during migration is too long.
- Combines all basic e-commerce functionality in one product.
- Customized parts of the system make regular updates cumbersome.
- Codebase is reportedly tiresome for our developers.
- internal user Backoffice's is pretty dated.
October 26, 2023
Easy and Fast
- inventory
- profit
- monitoring customer behaviors
- month end closing can be faster
- site navigation
October 26, 2023
SAP Commerce Cloud Review
- Order Management
- Content Management
- Multi-channel selling
- Scalability
- Pricing
- Customization at a core level
- Learning Curve
- Performance optimization
- Localization and Globalization
- content management
- promotion engine
- product data handling
- Marketplace capabilities
- Monolithic architecture that holds a certain complexity in terms of customizability
October 26, 2023
Fluffy Clouds for ECommerce
- Finalize the deal
- Show options to customers
- Automate the purchasing process
- Didn't always give customers and the company a chance to connect
- Slow to update
- Sales, or special offers, would be delayed
- Personalized Customer Journeys.
- Omni-Channel Integration.
- Data-Driven Insights.
- Simplifying the customization process.
- Improved documentation.
- Greater visibility into the platform's performance.
- Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
- Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
- User Interface (UI): The user interface of SAP Commerce Cloud could be more intuitive. Users often find the interface to be not as user-friendly, which may require additional training to navigate efficiently. Enhancing the UI to be more intuitive could significantly shorten the learning curve and improve user satisfaction.
- Documentation and Support: Improved documentation and more readily available support could aid in addressing user issues more efficiently.
- Integration Challenges: difficulty with integrating our legacy inventory systems.
October 25, 2023
Feels quite outdated
- order management system
- customer administration
- scalability
- architecture
- B2C and B2B Webshops
- Online Product Catalog
- Reactive user interface development
- Easy to navigate end user experience
- Direct inbuilt interface with SAP for order management and fulfillment
- SAP Commerce Cloud does not have large market share
- More industry specific templates are needed
- Better performance monitoring and tuning tools are needed
October 25, 2023
Data ease in the palm of your hands
- Ease of use
- Low overhead (requires minimum resources)
- Good price point
- Implementation
October 25, 2023
SAP Hybris a state-of-the-art E-commerce Platform
- SAP Hybris provides a true omnichannel across businesses
- SAP Hybris brings a State-of-the-Art platform to customize and extend with particular business requirements
- SAP Hybris delivers a secure and strong system to accomplish high security requirements
- The implementation of SAP Hybris requires highly trained people with previous experience to achieve success.
- SAP Hybris does not have a solution designed for small companies, it is a platform designed for medium and large companies, at least in Latam Market.
September 02, 2023
SAP Commerce Cloud
- Easily integration with SAP S4HANA
- The Shopping experience is smooth
- Support API for integration with non-sap products
- Customized reports are available
- Less knowledge sharing platform available
- User interface should be improvise for better experience of end users
- Needs to work on Costing
- SAP Commerce Cloud lowers manual effort, enhancing developer labor efficiency, and provides a strong content management system where we specify items, catalogs, and promotions.
- Deployments are done well, and builds are created quickly with no crashes or issues.
- SAP Backoffice and HAC are extremely useful in the daily lives of Hybris developers since they allow us to check all implementations done in each environment as well as compilations prepared and implemented in each environment.
- It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
- HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
May 29, 2023
From Hybris on premise to SAP e-commerce cloud
- SAP ERP integration
- Product search
- Adaptability to business needs
- Minor releases to avoid big releases
- Reduce complexity
May 24, 2023
Good with room for improvement
- Integration with ECC
- Decoupled front vs backoffice
- look and feel
- status order / delivery change during order processing in ECC integration in SAP CX
- backoffice too complex to admin
May 18, 2023
Commerce Cloud for Enterprise
- harmonize one solution
- integrate with SAP ERP
- Preferred service is great
- User Experience
- Smart Edit ease of use for content management
May 18, 2023
SAP Commerce Cloud is a great enterprise scalable solution (it is not for quick and cheap implementations)
- Integrations
- Enterprise
- Scalable
- not user friendly CMS
- Low code / No code
- Lack of development partners
March 26, 2023
Commerce Implementation for the enterprises
- Deployment
- Debugging
- Setting up environment specific variables
- Isolating and monitoring server
- Cleaner separation between different servers
- build pipeline customization
- access related issues
- troubleshooting without SAP intervention
March 22, 2023
SAP Commerce Cloud WOWS!
- Integrates with SAP S/4HANA
- Robust for e-commmerce
- Distributive Server Performance
January 09, 2023
Another one of SAP's beautiful tools
- Easy-to-use and functional tools
- Efficient tools management
- Integrates well with other platforms
- User maintenance needs improvement
- Some tools are quite slow and laggy
- Some functions are outdated and need to be updated