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SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

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Learn from top reviewers

SAP Commerce Cloud feedback

Rating: 8 out of 10
May 27, 2025
IncentivizedVetted ReviewVerified User
We run our B2B E-Commerce platform on SAP Commerce Cloud (CCV2). Business employees are our customers and they log into our Storefront which is built out of Composable Storefr...
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Verified user
Director
SAP Commerce Cloud5 years of experience

SAP Commerce Cloud

Rating: 10 out of 10
May 27, 2025
IncentivizedVetted ReviewVerified User
We required a PIM to begin creating an E shop. SAP Commerce Cloud gave us the solution that we needed that easy integrated into our ERP SAP ECC
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Adrian Samaniego
Director - Information Technology
IT Director
Van Marcke Trade Supply
SAP Commerce Cloud1 year of experience

SAP Commerce Cloud drives easier operation

Rating: 10 out of 10
May 12, 2025
IncentivizedVetted ReviewVerified User
SAP Commerce Cloud is actually quick and one stop solution for businesses to operate from web, mobile or even at retail store. The best part of SAP is you are a inclusive part...
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PRANAY PATRA
Engineer - Information Technology
SENIOR ENGINEER
ASCENDION ENGINEERING PCT LTD
SAP Commerce Cloud2 years of experience
Verified on LinkedIn

SAP Commerce Cloud WOWS!

Rating: 9 out of 10
March 20, 2025
IncentivizedVetted ReviewVerified User
FFF Enterprises, Inc. is a biopharmaceutical distributor. We allow our downstream customers to order on-line via SAP Commerce Cloud.
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Brian Wemple
Manager - Information Technology
SAP Technical Manager
FFF Enterprises, Inc.
SAP Commerce Cloud1 year of experience

Using SAP Commerce Cloud to get the most out of your investment

Rating: 7 out of 10
March 7, 2025
IncentivizedVetted ReviewVerified User
Altogether, it was proved that the application of SAP Commerce Cloud has significant positive effects on our marketing campaigns. SAP Commerce Cloud in general has, in my opin...
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Gonzalo Sanchez
Manager - Marketing
Head of Product Innovation
Seguros Monterrey New York Life
SAP Commerce Cloud1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
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Pricing

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SAP Commerce Cloud

SAP Commerce Cloud

N/A
Unavailable

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

Salesforce Commerce Cloud

Salesforce Commerce Cloud

$4
per month
What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Shopify

Shopify

$29
per month
What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

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Product Demos

Commerce Cloud B2C

www.sap.com

Commerce Cloud B2B

www.sap.com

SAP Commerce Cloud Overview

www.sap.com
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.9
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.2
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.5
Avg 8.2

eCommerce Marketing

Features related to marketing for eCommerce websites

7.6
Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.2
Avg 8.0
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Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Contextually relevant shopping experiences for customers across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce, and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Website integration and Inventory management highest, with a score of 8.6.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 87)

SAP Commerce Cloud

Rating: 10 out of 10
Incentivized
May 27, 2025
AS
Adrian Samaniego
IT Director
Van Marcke Trade Supply (Wholesale, 51-200 employees)
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
Pros
  • Building out Classifications
  • Mass changes to our facets
  • Easily see the images tied to the products
Cons
  • The interface can be a little snappier
  • More versatility in the Solr index
  • Cleaner hierarchy to the classification

SAP Commerce Cloud drives easier operation

Rating: 10 out of 10
Incentivized
May 12, 2025
PP
PRANAY PATRA
SENIOR ENGINEER
ASCENDION ENGINEERING PCT LTD (Information Technology & Services, 501-1000 employees)
Vetted Review
Verified User
SAP Commerce Cloud
2 years of experience
Verified on LinkedIn
Pros
  • it has comprehensive features like product information management, customer segregation, order management and reporting.
  • It can have all the data at one place even if business is operating from online e-commerce store or from retail store.
  • We all know about the innovation, the optimized system , the security and the easiness of integrating any sap product to sap ecosystem.
Cons
  • The advantage is also a room, like we really need sap eco-system for better output. Standalone running SAP product is very hard
  • Obviously costly
  • maintenance and the customization is really tedious job

SAP Commerce Cloud WOWS!

Rating: 9 out of 10
Incentivized
March 20, 2025
BW
Brian Wemple
SAP Technical Manager
FFF Enterprises, Inc. (Pharmaceuticals, 501-1000 employees)
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
Pros
  • Integrates with SAP S/4HANA
  • Robust for e-commmerce
Cons
  • Distributive Server Performance

Using SAP Commerce Cloud to get the most out of your investment

Rating: 7 out of 10
Incentivized
March 07, 2025
GS
Gonzalo Sanchez
Head of Product Innovation
Seguros Monterrey New York Life (Insurance, 1001-5000 employees)
Vetted Review
Verified User
SAP Commerce Cloud
1 year of experience
View profile
Pros
  • Provides analytics of the campaign, which enables the necessary changes to be made immediately.
  • Supports individual communications, as it helps to improve the overall satisfaction of customers and their loyalty to the company/brand.
  • Coordinates all the activities to maintain the free flow of data between different sectors in business to enhance efficiency.
Cons
  • For the initial configuration, one can expect it may take a considerable amount of time and even specialist knowledge.
  • Some of them are better suited for large business organizations, which may restrict the versatility of applications.
  • It may be resource intensive, which can be a problem for a smaller hosting environment for the platform.

SAP Commerce Cloud feedback

Rating: 8 out of 10
Incentivized
May 27, 2025
Verified User
Director in Information Technology
Information Technology & Services Company, 201-500 employees
Vetted Review
Verified User
SAP Commerce Cloud
5 years of experience
Pros
  • Builds the basic components of n e-comm platform very well - like the storefront, cart, checkout, PLP, PDP etc.
  • The decoupling of the storefront with the backend Hybris system is a great recent gain after we migrated out UI to Spartacus
  • We use SmartEdit very effective as our single CMS system to manage all web content real time.
Cons
  • The interface to SmartEdit could be better
  • Promos are we resource intensive. running multiple promos sometimes slows the platform down
  • Managing jobs can be made better. Sometimes jobs get stuck and there is no active notifications sent.
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