Skip to main content
TrustRadius
SAP Commerce Cloud

SAP Commerce Cloud

Overview

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Read more
Recent Reviews

SAP Review

6 out of 10
October 31, 2023
Incentivized
We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than …
Continue reading

Feels quite outdated

6 out of 10
October 25, 2023
Incentivized
SAP Commerce Cloud is our commerce platform. It is a very extensive platform and comes with OMS, product management and much more. It does …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product management (65)
    8.9
    89%
  • Bulk product upload (63)
    8.6
    86%
  • Product catalog & listings (64)
    8.4
    84%
  • Website integration (64)
    8.3
    83%

Reviewer Pros & Cons

View all pros & cons
VG
Venkata Gyajangi
Manager
CG LLC (Mechanical Or Industrial Engineering, 5001-10,000 employees)
SU
Sanjay Una
VP
GyanSys (Logistics & Supply Chain, 1001-5000 employees)

Video Reviews

1 video

View Playlist
SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
03:13
Return to navigation

Pricing

View all pricing
SAP Commerce Cloud

SAP Commerce Cloud

N/A
Unavailable

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

43 people also want pricing

Alternatives Pricing

Salesforce Commerce Cloud

Salesforce Commerce Cloud

$4
per month
What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Shopify

Shopify

$29
per month
What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Return to navigation

Product Demos

Headless eCommerce with SAP Commerce Cloud

YouTube
Return to navigation

Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

8.2
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.1
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.2
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.8
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.9
Avg 7.8
Return to navigation

Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of Commerce sites on two different mobile devicesScreenshot of Landing page from an e-commerce siteScreenshot of Web page with product categories and search results from an e-commerce siteScreenshot of Screenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Order processing and Inventory management highest, with a score of 9.2.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(166)

Attribute Ratings

Reviews

(1-25 of 48)
Companies can't remove reviews or game the system. Here's why
November 04, 2023

Another good solution from SAP in case you already integrated couple of products from this vendor

AS
Anton Smyslov
Product Owner
Sunday (Information Technology & Services, 51-200 employees)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
It's quite suitable for product content management, by making it easier to create, manage, and organize a larger product catalog, that we faced in the past 2 years. It's also quite handy at adding new brands, product lines, or offerings. Thanks to the platform's catalog management and multi-channel support. Moreover, it's quite handy at analytics and reporting to make informed decisions.
October 31, 2023

SAP Review

RR
Raj Rai
Financial Controller
Innovative Freeze Dried Food (Food Production, 51-200 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
SAP Commerce Cloud has a really good platform to push products to multiple customers. The scalability of our products has grown significantly since in use.
October 28, 2023

Great solution for complex ERP problems.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
SAP has drastically reduced our time to provide quality service related to order processing for our customers. The provisioning of the order to processing and delivery has improved a lot. Automation for processes has reduced a lot of human errors. As well as reducing unidentified costs has improved the overall experience for our customers, which earlier involved multiple email chains.
October 26, 2023

Easy and Fast

Dan McRitchie | TrustRadius Reviewer
Dan McRitchie
President
PLEASANT VALLEY AGENCY, INC (Insurance, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
Its easy to update my catalog and inventory. I have added more SKUs and expanded to international shipping. My items resonate to worldwide markets and I now have the opportunity to sell to them. SAP Commerce Cloud should allow me to scale the company and really touch worldwide. I may also add other products to the portfolio.
October 26, 2023

SAP Commerce Cloud Review

Oscar Alcalá | TrustRadius Reviewer
Oscar Alcalá
Software Architect
Vauxoo (Internet, 51-200 employees)
Score 8 out of 10
Vetted Review
ResellerIncentivized
Scalability
9
One of the most common features of SAP Commerce Cloud is scalability and flexibility to support the growth of e-commerce business needs. This high rating is also due to the platform's ability to handle the expansion of product catalogs, ease of addition of new brands, and, of course, the scaling of business operations as well as the support for multi-language and multi-currency.
October 26, 2023

Fluffy Clouds for ECommerce

Micah Platt | TrustRadius Reviewer
Micah Platt
Commercial Account Executive
Pluralsight (E-Learning, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
We weren't sure how to quickly sell our product to a myriad of different businesses or people. SAP allowed us point everyone to the same link, and storefront. This quickly gave us the chance to scale. Almost immediately we were able to sell to more people and not have to lean on a large salesforce to do so.
We still had them for larger more complex deals, but SAP worked well to dive in!
October 25, 2023

SAP Commerce Cloud is supporting our multichannel and global product strategy.

Verified User
Manager in Information Technology
Chemicals Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
The platform facilitates the expansion of product catalogs, the addition of brands, scaling up operations, and international business growth. Its multi-site, multi-currency, and multi-language features are particularly beneficial for global expansion.
October 25, 2023

Feels quite outdated

Verified User
Technician in Sales
Retail Company, 1001-5000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Scalability
5
In my opinionm the software is not scalable per se. You need to increase the infrastructure budget and invest constantly some money on system optimization in order to achieve some kind of scalability - but all of that is very resource intensive. As a business user, I should focus on sales, not constantly on IT matters.
October 25, 2023

SAP Hybris a state-of-the-art E-commerce Platform

Ivan Boada | TrustRadius Reviewer
Ivan Boada
Jefe de Consultoría
LUBO Consulting (Computer Software, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
SAP Commerce is multi site, multibrand, multi country. You can base your expansion strategy in more web presences of SAP Commerce, all you need is a warehouse and SAP Commerce to scale easily. If your business model requires another brand to start working in Direct to Consumer you can use the same catalog and create a new channel in a small period of time compared to other solutions.
July 28, 2023

Excellent SAP platform easy to implement and integrate.

Sandra Hazard | TrustRadius Reviewer
Sandra Hazard
Product Marketing Manager
Smith+Nephew (Medical Device, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
It makes it easier for the organization to develop business using the SAP Commerce functionality, as well as to grow our items and categories preserved in a catalog without having to worry about storefront loading. We may grow our e-commerce business by adding additional brands and turning it into a multi-brand store. We can also add more locations to our store, making it international and spreading our business operations globally.
May 18, 2023

Commerce Cloud for Enterprise

Verified User
Manager in Information Technology
Consumer Goods Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
Because it is an enterprise wide solution and we've used Commerce Cloud to manage Product information, plus it has strong integration platform and is headless in architecture.
March 26, 2023

Commerce Implementation for the enterprises

Sumit Bisht | TrustRadius Reviewer
Sumit Bisht
Technical Manager
EY (Consumer Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
There is still huge scope in branding and personalization, but in all the other aspects of the eCommerce solution, the SAP Commerce Cloud wins hands down and is able to provide a robust and reliable solution that can be customized as per the customer demands while adhering to the same industry standards that promote cleaner and resilient code for meeting both the current as well as future demands.
January 09, 2023

Another one of SAP's beautiful tools

Verified User
Team Lead in Finance and Accounting
Banking Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
9
It has significantly increased our workload, which has allowed us to comfortably take on each new responsibility. It has also given us a new interface to use for transactions and better agreements, which has significantly increased the number of commercial agreements we have gotten in the past year and also enabled us to consolidate the best possible commercial bases for upcoming events.
November 08, 2022

Relook the e-commerce journey using SAP Commerce Cloud

Chetan Chopade | TrustRadius Reviewer
Chetan Chopade
SAP Cx Manager
PwC India (Information Technology & Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
9
Overall product is scalable in terms of the new products being launched and released in the market.
It has integrations with backend systems to seamlessly add a new brand in the commerce website in real time.
Product information management easy in terms of business users to manage the data of the products and sync it to website on real time basis.
Integration with different analytics tools is easy, so that tracking of the geography and regions is easy to target campaigns and audience.
October 26, 2022

Ideal to manage your business on an online platform.

Paul Visvardis | TrustRadius Reviewer
Paul Visvardis
CEO (Chief Executive Officer)
PD Custom Creations LLC. (Furniture, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
9
It has considerably increased our workload, and with this, we were able to comfortably assume each new responsibility, providing us with a new interface to make transactions and better agreements has considerably increased the commercial agreements that we have obtained in the last year, in addition to allowing us to consolidate optimal commercial bases for future events.
Return to navigation