SAP Commerce Cloud Review
I use SAP Commerce Cloud for Business-to-consumer (B2C) and Business-to-business (B2B) websites.
Overview
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
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Popular Features
- Product management (65)8.989%
- Bulk product upload (63)8.686%
- Product catalog & listings (64)8.484%
- Website integration (64)8.383%
Reviewer Pros & Cons
Video Reviews
1 video
SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
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What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
Product Demos
Headless eCommerce with SAP Commerce Cloud
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SAP Commerce Cloud?
SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.
SAP Commerce Cloud Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
- Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
- Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.
SAP Commerce Cloud Screenshots
SAP Commerce Cloud Videos
SAP Commerce Cloud Integrations
- Dynamic Yield
- Coveo Qubit
- Sitecore Discover
- Algolia
- Visa Acceptance Solutions (CyberSource)
- Adyen
- Worldpay from FIS
- Stripe Payments
- Braintree, a PayPal service
- Avalara
- Vertex
- SAP S/4HANA Cloud
- SAP ERP, ECC
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP CPQ
- SAP Customer Data Solutions
- Bloomreach Commerce Experience Cloud
- Monetate
- Apache Solr
- OpenText Digital Asset Management for SAP Solutions
- CELUM ContentHub
- Mirakl Marketplace Platform
- Emarsys
- Tenovos
- Empathy.co
- Twiggle
- EasyAsk
- Paybright
- SAP Commerce Marketplace Management by Mirakl
- SAP Store Management solutions by GK
- SAP Paybacks and Chargebacks by Vistex
SAP Commerce Cloud Competitors
SAP Commerce Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | 50+Languages |
Frequently Asked Questions
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.
Reviewers rate Order processing and Inventory management highest, with a score of 9.2.
The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(169)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
June 02, 2021
SAP Commerce Cloud is a game changer!
We use SAP Commerce Cloud along with other components of SAP in our organization for eCommerce needs such as receiving payments and reconciling invoices. Through the software, we are able to view return on investment and meet all of our marketing needs. All of our data and material are better managed and organized, and we are able to manage all of our content in an efficient manner. It is also very customizable to meet our needs which is great when things are consistently changing.
- Ability to manage content.
- Optimal customer experience.
- Ability to integrate other SAP products.
- SAP Commerce Cloud is a bit expensive, but if you use it regularly, it's worth the investment.
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10.0
- Saves time by utilizing accelerators.
- Saves on extra resources with the ability to integrate other SAP products and additional software.
- Customizable to meet individual's needs.
- Oracle CX Commerce (formerly Oracle Commerce Cloud)
SAP is a very complex and well-put-together software and there are a plethora of platforms available. SAP Commerce Cloud was chosen as the software for our organization to use because every application can be integrated across all platforms. The training is extensive but there are so many functions and customizations that can be used it was a no-brainer to make the switch.
$100,000 to $500,000
Both
Our company did not purchase premium support. In my experience so far, SAP Commerce Cloud customer service has been extremely knowledgeable and helpful anytime I need to submit a ticket.
No
October 07, 2020
Digitalization Industry's Drug
SAP Hybris Commerce is the infrastructure of the project we have developed for the digital banking sector. The product is used by all technical business units. SAP Commerce is actively used in the current situation because it includes the e-commerce functions needed in digital retailing. In addition, the ability to track the company's stock integrated with existing ERP (SAP and/or non-SAP) systems gives us an advantage.
- With SAP Commerce Cloud, we have strong content management where we define products, catalogs, and promotions.
- It is possible to carry out transactions with SAP Commerce Cloud in such a way that they are integrated with existing ERP systems.
- SAP Commerce Cloud has a platform where web interfaces are decoded.
- It's a very costly product for small companies. Further cost reduction will increase the choice of the product.
- Learning the SAP Commerce system is difficult for a start. In a simpler way, SAP Commerce product can be learned.
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8.6
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9.0
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8.7
88%
8.8
- With the PCM feature included in SAP Commerce Cloud, we can easily manage the product's content and catalog. It is a very important feature for technical business units.
- The use of SOLR indexing technologies, which provide detailed product search functions in SAP Commerce Cloud, allows us to perform fast searches.
November 29, 2019
Data Hub Underperformance
Data Hub is currently used to integrate SAP Hybris with our SAP ECC to support wholesale sales processes. Mainly, it is used to send orders and product data between systems.
- Integration between SAP tools.
- Licensing costs.
- Performance problems when managing huge data volumes.
- It requires continuous rebooting as it stops working without any notice.
- Not possible to work as a cluster.
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- It has no extra licensing costs due to its inclusion of SAP Hybris.
- The low performance, instability and not being a well-rounded product, it has caused a lot of headaches and the dislike of Hybris end-users as well as of the IT team that is trying to support it.
No other product was evaluated as this one was part of the Hybris solution.