SAP Concur

SAP Concur

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Top Rated
Score 8.1 out of 10
Top Rated
SAP Concur

Overview

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration. The product is used by over 15,000 clients.
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Recent Reviews

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How SAP Concur Differs From Its Competitors

Concur Travel and Expense Innovation

SAP Concur has helped automate the overall expense claim for the employees in my organisation. Specially during COVID, this tool was extensively used to reimburse claims for employees on account of infrastructure support extended by the organisation. Employees have been actively claiming their …
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Concur Travel and Expense Customer Experience

Using SAP Concur has been extremely smooth for all the users. Typically, a user will login once in a month to log their claim and managers will approve the claims for their team members. Apart from internet bills, employees have also claimed cost of equipments purchased for work from home where it …
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Concur Travel and Expense Integration

- SAP : so that claims in concur are reflected inside SAP and searchable in FBL1N etc
- Tibco : For Concur to import and export data to and from SAP
- Grab : so that employees can feed in their Grab car receipts directly from the app to Concur
- Query and Report Studio : built into Concur reporting …
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Concur Travel and Expense Innovation

- enhancements : ease to change or add new features in Concur
- reporting : able to keep expand and improve the reports that are used by accounts team
- UI : Concur keeps improve their UI and takes feedback seriously
- Concur support : great team to go to when you have difficult questions or issues.
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Concur Travel and Expense Customer Experience

- UI : ease of submitting claims by employees.
- trackable : all their claims are easily trackable within Concur
- users can self reset password, self set others to manage their Concur when they are OOO, if they are approvers they can delegate their approval role to another manager or higher up.
- …
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Concur Travel and Expense Innovation

The ability to capture a receipt within the application is key. Also, attaching to an expense report is also easy. Sometimes no receipt is obtained and we need to summit a lost receipt report. Once this form is filled out a screen capture is easy to attach to SAP Concur just like it was a receipt.
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Concur Travel and Expense Customer Experience

It is an outstanding product that keeps us all current on expenses real time at the point that the expense in incurred. This makes keeping up with expenses a breeze. Even though Covid-19 has been our lives for the past 3 years there were still expenses incurred although smaller as we all worked …
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Concur Travel and Expense Integration

As of now we are using SAP as a stand alone software, in future leadership team might look into its capabilities and determine right use cases. There are multiple documents around its integration capabilities with other tools and softwares which we are yet to try out. looking forward to do it asap
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Concur Travel and Expense Innovation

As mentioned earlier SAP Concur is a wonderful product to use. It is extremely capable to carry our daily ERP workflows mainly to settle travel and reimbursements made by employees. the overall flow is pretty simply and easy to use, the dashboard gives leadership great idea regarding the expenses …
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Concur Travel and Expense Customer Experience

SAP Concur has made admin jobs really easy with structured flow for all the applications they used to receive, the ened to end process became really fast and efficient with SAP Concur. The reports also generated are extremely useful from management perspectives, Its employee friendly and everyone …
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Concur Travel and Expense Integration

They are several but I'll talk about 3 main ones - SAP ERP, Oracle E-Business suite and Microsoft Dynamics. Integrating SAP Concur with these three allows us to connect our expense and invoice data with our financial data, providing us with a more complete view of our company and employees …
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Concur Travel and Expense Innovation

We have configured it to enforce company-specific policies, which can help ensure compliance with financial regulations and internal policies. Also, its mobile capabilities make it easier for our employees on sites or other projects to submit expenses and access their travel itineraries while on …
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Concur Travel and Expense Customer Experience

It has helped users move from manual expense submissions and receipt posting to an automated way of working.

I am able to take pictures of my receipts and save them within the app to be used later, which I find hugely useful in a world where I am constantly on the move.
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Concur Travel and Expense Innovation

The features are invaluable for a large company, gone are the days of reviewing a large team to manage company expenses and providing feedback to the end user. This has helped us grow and adapt but also policy management has been great for managing stricter pricing polices due to the current climate
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Concur Travel and Expense Integration

These are companies' specific confidentiality requirements that are not required to disclose their specific information about the companies or their applications to the public … that are not required to disclose their specific information about the companies or their applications to disclose their …
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Concur Travel and Expense Innovation

Making the last used option available for selection. Storing the itemized information to be added for the next time claiming purpose. Feature enabling managers to validate the claim and the details added to the application of the reimbursement process. Ability to indicate the type of claim that …
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Concur Travel and Expense Customer Experience

Making the last used option available for selection. Storing the itemized information to be added for the next time claiming purpose. Feature enabling managers to validate the claim and the details added to the application of the reimbursement process. Ability to indicate the type of claim that …
Continue reading

Concur Travel and Expense Customer Experience

<ol><li>Saved time and man hours that would have been otherwise be spent on manual expense report creation and validation.</li><li>Makes manager's life easier by helping them to stream line the approval process.</li><li>Concur travel is a one stop shop for booking all travel related bookings …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 9 features
  • Corporate Card Reconciliation (31)
    8.1
    81%
  • Employee Expense Reporting (38)
    8.1
    81%
  • Payment Status Tracking (30)
    7.9
    79%
  • Customizable Approval Policies (29)
    7.7
    77%

Reviewer Pros & Cons

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Video Reviews

3 videos

Ease of Use: How Concur T&E Helps Universities with Andy Fuller
02:31
Jason Cariage on How SAP Concur Works with EdTech Companies
03:20
User Review: Concur Invoice Streamlines Payment Process & Eliminates Paper Invoice for Business
03:24
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Pricing

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Concur Travel and Expense

$9.00

Cloud
per report (average price)

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Product Demos

Take a Business Trip with SAP Concur
03:40
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Features

Expense Management

Expense management features

8.1Avg 8.5

Payment Management

Features that allow for the management of payments across various forms of finance/accounting software.

7.4Avg 8.4
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Product Details

What is SAP Concur?

SAP Concur captures business spending wherever and whenever it happens. With SAP Concur, users can connect the different pieces and partners of their expense ecosystem - integrating travel spend, ERP, accounting and card data in to a single, cloud-based and mobile system that manages the entire expense process from spend requests to reconciliation. The solution is designed to provide complete visibility into the user’s total spend and the transparency to see every detail of each transaction.

SAP Concur Features

  • Supported: E-receipt import
  • Supported: Approval process control
  • Supported: Multi-currency
  • Supported: Receipt management
  • Supported: Reimbursement management
  • Supported: Integrated travel, expense and ERP data
  • Supported: TMC data integration
  • Supported: Spend control
  • Supported: Mobile applications
  • Supported: Reporting

SAP Concur Screenshots

Screenshot of Snap a picture of your receipt from your smartphoneScreenshot of Use Analytics from SAP ConcurScreenshot of Integrated travel and expense applicationScreenshot of Manage expenses from anywhereScreenshot of SAP Concur mobile app

SAP Concur Video

For business trips, SAP Concur mobile solutions make it easier to book travel and complete expense reports on the go. SAP Concur solutions connect to an extensive partner ecosystem to create an effortless employee experience.

SAP Concur Integrations

SAP Concur Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration. The product is used by over 15,000 clients.

SAP Concur starts at $9.

Anybill, Emburse Nexonia, and Emburse Chrome River are common alternatives for SAP Concur.

Reviewers rate Employee Expense Reporting and Corporate Card Reconciliation highest, with a score of 8.1.

The most common users of SAP Concur are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 498)
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Score 9 out of 10
Vetted Review
Verified User
SAP Concur is used in Northern Trust as an expense management tool. Employees on a regular basis would claim their business expenses through this application. They would initiate a claim on the Concur and then an automated notification will go to the line manager for validating and approving the expense claim. Once approved by the line manager, the expense form will then be directed to the finance team who will reimburse the expense amount directly to the bank account of the individual who has raised it.
  • Claim procedure is fully automated and once logged and approved, it is straight through processing.
  • The tool allows claim submission for a variety of available expense options one can choose from.
  • AN individual is only required to set up their bank details once and every time the claim is reimbursed it will automatically fetch the bank details updated.
  • The claim form could be enahnced to limit the input fields as less as possible.
  • The tool requires some bit of training for someone who will be claiming the expense for the first time.
  • The "Business Purpose" is a free text field and is required to be filled couple of times i.e. once on the 'Create New claim' screen and then once you proceed further and on the 'Add expense' screen and doesn't automatically pull up from the main screen. This results in duplication.
SAP Concur is quite an advance tool to manage the expenses. Once you are versed with the usage of the application, you can easily log your expense in just three steps - i.e. Create New Claim, Add Expense & Submit. There is an option to attach multiple receipts too. If you have receipts in 'document' format of Microsoft word or excel then ensure to have that converted to either image or pdf as it doesn't currently allow upload of documents/spreadsheets. The "Business Purpose" is a free text field and is required to be filled couple of times i.e. once on the 'Create New claim' screen and then once you proceed further and on the 'Add expense' screen and doesn't automatically pull up from the main screen. This results in duplication.
SAP Concur has helped automate the overall expense claim for the employees in my organisation. Specially during COVID, this tool was extensively used to reimburse claims for employees on account of infrastructure support extended by the organisation. Employees have been actively claiming their internet bills on SAP Concur with the current model of hybrid working.
David Tay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I support it a lot when I was with Roche RSS Malaysia. Was a Senior Analyst there and I was tasked with managing the users and any 2nd level and above issues that arose with it. We have a level 1 helpdesk team that deals with simpler issues such as password resets, how to use Concur etc.

Our team does a lot of configuration and enhancement requests for Concur related. When there are complicated issues that even our team can't resolve or know, we will log a ticket to Concur Support team (from SAP) that will help answer or assist us. It is usually a good experience working with them as they are usually very helpful. Concur is also very stable and rarely has down time or technical issues that are unforseen. Although it comes with a higher price tag but I feel it's worth it especially if it's for large companies that need to manage their travel and expense claims. Ease of use by users is a big plus for Concur.

  • ease of use
  • great Concur Support team that is available 24/7 globally
  • able to integrate with other apps such as Grab, Tibco, SAP
  • more trainings for Concur Support team members as I did met a few bad ones
  • to integrate with even more applications in the future
  • better integration with Hotels, Airports, etc to make claims more hassle free
- suitable for medium or big companies since they are able to afford the cost
- not so much for a smaller company since it's expensive to use, and other cheaper alternatives are available (although less reliable)
- enhancements : ease to change or add new features in Concur
- reporting : able to keep expand and improve the reports that are used by accounts team
- UI : Concur keeps improve their UI and takes feedback seriously
- Concur support : great team to go to when you have difficult questions or issues.
  • Online Training
  • In-Person Training
Excellent, I have met some very helpful persons at Concur Support team that have helped resolve my issues. And these are not easy to resolve.
Dennis Firenze | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As an outside Account Manager staying current with Expenses while traveling is key. SAP Concur is our go to application for capturing receipts and filling out expense reports accurately so approvals can occur quickly. It is easy to take a picture of the receipt in the application have it saved to the server and attached to the expense. All from a smart phone. This application makes business travel easy vs coming back to the office to scan receipts and email them to yourself and attaching to an expense report.
  • Receipt Capture
  • Expense submittals
  • Documenting proof of expense
  • Easier authentication into the application
  • Secure access without VPN connection
  • Can't think of another one
Love the ease of use on this application. Appreciate the smart phone access. Authentication sometimes does NOT work, but, once in the application is a delight to work with.
The ability to capture a receipt within the application is key. Also, attaching to an expense report is also easy. Sometimes no receipt is obtained and we need to summit a lost receipt report. Once this form is filled out a screen capture is easy to attach to SAP Concur just like it was a receipt.
January 23, 2023

SAP Concur user review

Score 10 out of 10
Vetted Review
Verified User
SAP Concur is a great tool for cost/expense management. As a user I have used this tool almost on daily basis to raise travel or other reimbursements. The tool is very simple to use and gives you great visibility into the complete request flow from the time you raise it and till its settled.
  • Report flow
  • Different sections to raise tickets and manage it
  • email notification for the requests
  • Its very basis looking
  • Ability to pre claim and defined auto approvals for some segments
  • better info on different input boxes
In my organization we use it to reimburse expenses made such as certification cost and travel expenses. The tool is really easy to use and straight forward. Its easy to track your requests and manage it. Its easier for managers and leaders to approve budget without going for a hazel to do it manually.
As mentioned earlier SAP Concur is a wonderful product to use. It is extremely capable to carry our daily ERP workflows mainly to settle travel and reimbursements made by employees. the overall flow is pretty simply and easy to use, the dashboard gives leadership great idea regarding the expenses and the approval flow becomes really simple.
Score 8 out of 10
Vetted Review
Verified User
Being a large company, we have several expenses, invoices and other reports to manage on a daily basis. SAP Concur helps us automate the expense report process and make it easier for employees to submit expenses. This helps reduce the amount of time our accounting team needs to spend processing them and ensure that all expenses are recorded accurately.
  • Cost Control through real-time visibility into employees spending, including expenses by category, employee, vendor, or project.
  • Automating Invoice Processing
  • It can automatically extract data from receipts and invoices
  • On your first time of use, its complex to set up and configure
  • It relies on accurate submissions by employees which forces constant manual rechecks
Concur is of great help in streamlining the expense report process and reduce the risk of errors for your accounting expeditions. For our company we benefit from Concur's impact on Cost Control. We use it to gain real-time visibility into employee spending to identify areas for cost savings and help the company stay within budget.
We have configured it to enforce company-specific policies, which can help ensure compliance with financial regulations and internal policies. Also, its mobile capabilities make it easier for our employees on sites or other projects to submit expenses and access their travel itineraries while on the go.
Score 1 out of 10
Vetted Review
Verified User
It is not easy to use Concur online. Takes way too long to add invoices and filter by them. It would benefit from some AI to make judgments based on the receipts. The mobile app doesn't integrate well with Microsoft sign-in, so I can't use that. Unfortunately, every corporation I've worked with has used Concur, and I don't have experience with alternatives. It manages the business problem of tracking employee expenses.
  • Data recording
  • Established brand
  • It is just so difficult to upload receipts.
  • Take too long, too manual.
When uploading receipts and marking what they were used for. It doesn't seem to let you change things easily also. Or upload multiple receipts at once. To provide a concrete example, I travel significantly for work. In order to submit invoices for expenses, I have to separately upload 10-30 receipts. Spending 2-3 hours per trip to input all of the information into SAP Concur. For a platform with so many frequent travelers, there should be an automatic portion of this. I shouldn't have to edit each receipt. It should be able to handle a bulk upload and sort through the receipts with AI. I'm surprised that there isn't a competitor who has a solution that could save that time and headache and replace Concur. ROI-wise, let's say the average traveling business person is making $75/hour and is traveling 2x per month. Let's say the quicker employees can do their expense report in 1 hour - that is $75 per report. Now for a large enterprise, let's multiply that by 500 traveling employees per month at 2x per month. That's $75,000 monthly in employee time that could be saved and directed towards revenue-generating activities if a competitor came along and had a good system for sorting the receipts automatically.
Tracking and categorizing expenses.
Paul Silaghi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Concur Travel and Expense provides a quick and efficient solution for booking a business trip and declaring the related expenses.
  • Good searches
  • Quickness with Expenseit functionality
  • Option for Stamp Tax in Itemization
Concur Travel and Expense encompasses an easy-to-use solution for booking a business trip and declaring the expenses related to it. It's very straight-forward, efficient and has all the needed functionalities
ExpenseIT is a very simple functionality that saves a lot of time for the user
Score 9 out of 10
Vetted Review
Verified User
Concur is used as an expense solution. It allows me and my company to manage and claim for incurred expenses in an organised manner.
  • User friendly
  • Enforces control
  • Uses AI for receipt recognition
  • Allows faster processing
  • Allows easy auditing
  • Allows documentation retention
  • Improve receipt recognition AI
  • Reduce manual inputs further
  • Allow to split costs between employees
- suited for corporate travellers that have related and linked corporate cards

- less appropriate for infrequent travellers where cash advances are required
The mobile app feature with an integrated OCR has been a very useful addition.

It allows me to capture expenses on the go and then process them easily later on.
Score 7 out of 10
Vetted Review
Verified User
We use it for booking travels and expenses. The integration between the two processes helps to speed up reimbursement
  • Corporate Credit Card integration
  • Receipts uploads via App
  • Flights and Hotel bookings
Travel and expense end to end
Reducing travel costs and expense processing time
Score 9 out of 10
Vetted Review
Verified User
The Concur app is extremely handy to photograph receipts while traveling in the moment saving the hassle later. I find the application to be user friendly for the most part. I wish there were a bulk edit option to choose the location of the expense as this could be adjusted for the whole trip when it does not register.
  • fields well labeled
  • mobile app option a huge plus for travelers
  • errors with explanations so you know what to fix
  • bulk edit of expense location missing
I recommend everyone on my team who is traveling download the mobile app to more easily track their receipts.
The mobile app offering meets users with the device they use most. The features allow for missing receipt submission and comments to explain unusual expenses.
Hamza Saleem Virk, ACCA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I regularly use Concur Travel and Expense to book my official trips and claim back the expenses. The process is pretty smooth and addresses the business problems such as timely reimbursement of costs, approval workflow and integration with AMEX credit card.

It's easy to get travel and accommodation rates using concur and book the travel hassle-free.
  • Sorting of hotel rates by area and relevancy
  • Best travel options with relevant timings and pricing as per company policy
  • Automatically fetching costs from AMEX credit card
  • The user interface can be made more friendly
  • There should be a robust mobile app
  • Facility of chatbots
Well suited:
To book hotels and travel (rail/air tickets) in accordance with company policy
More transparency and visibility in the process of claiming and reimbursing the expenses
Less suited:
Receipts scanning option in the app is not that much efficient
It saves time and drives efficiency with the automation of the process. This means fewer chances of errors and disputes and saving time which leads to focus on productive tasks by the employees.
Score 10 out of 10
Vetted Review
Verified User
For expense management and reimbursments any time there is any travel in my organization for conferences or consults.
  • Attachments
  • Line Items
  • Categories
  • Input Summary
  • Email Submissions
  • Cleaner UX
When traveling for consults or conferences Concur Travel & Expense Management is ideal
It has helped us align employees globally with a standard practice for expense and travel management
November 21, 2022

Time saving

Score 8 out of 10
Vetted Review
Verified User
We can book our travels from Concur Travel and Expense: plane, train, car, and hotel
We do our travel expenses with Concur Travel and Expense app and Concur Travel and Expense web version but we can’t use only the app. Expenses need to be finalized on the web version.
  • Capturing expenses receipts
  • Reconciliate debits on my credit card and expenses note
  • Being able to handle expenses note fully on app
  • Flight selections
I like being able to use the app for creating expenses note and taking pictures of my receipt; it saves time.
Score 10 out of 10
Vetted Review
Verified User
We use Concur for travel request, travel and expense management
  • Self Service
  • Policy Enforcement
  • Mobile experience
  • User interface
  • Prepopulation of expense reports
  • e-receipts
Concur is an ideal travel and expense management solution for small business to enterprise customers.
More efficient travel and expense management, self service and automated policy enforcement
November 17, 2022

I love ExpenseIT

Score 10 out of 10
Vetted Review
Verified User
I use Concur for my travel expenses and especially ExpenseIT makes the process of handling receipts very efficient.


  • Expense IT
  • Travel Assistant
  • Credit Cart integration
  • Itimizations of Hotel bills
The handling of receipts right after purchase is genius. Also the matching against credit cards transactions is really helpfull.
It was a way to standardize our travel expense process.
Score 10 out of 10
Vetted Review
Verified User
Travel expenses. I have never experienced any issues and highly recommend the product
  • Attaching pictures of invoices
  • Creating a reports
  • Workflow
  • Change the workflow order - accounting then supervisor
Very good for travel expenses
It helped organiye the Travel and Expense processes from manual to fully automatic
Score 10 out of 10
Vetted Review
Verified User
We use Concur Travel & Expense to book business travel and claim expenses
  • ease of use
  • all in one app
  • fast & efficient
  • apple watch app integration
it combines all travel requirements very efficiently making it a simple end user solution to use and understand
it simplifies the process of end users making travel arrangements and managing expenses
Score 10 out of 10
Vetted Review
Verified User
We currently use the program to book all of our travel and expenses, both using the IOS application and web based desktop edition. This has streamlined our expenses process and makes booking travel a breeze.
  • Booking flights/hotel/cars all via the one interface and making the process quick and easy
  • Being able to submit and manage expenses via the ios app on the go
  • Keeping an audit trail of all travel and expenses
  • Managing budgets for hotels and travel make it easier to stay within the company policz
  • It would be great if it could interface with 3rd party apps such as uber
The application is works very well for a large company where it is an impossible tasks to keep on top of travel and expenses. it maybe wouldn't be needed for a small company but invaluable for medium/large companies
The features are invaluable for a large company, gone are the days of reviewing a large team to manage company expenses and providing feedback to the end user. This has helped us grow and adapt but also policy management has been great for managing stricter pricing polices due to the current climate
November 17, 2022

User's perspective

Score 7 out of 10
Vetted Review
Verified User
Used for travel approval and expenses
  • Approval process is simplified
  • German breakfast rules
  • Per diem input rather confusing
Actually new user, so not much experience yet. Tool seems to be good for aproval / expense process but might need further customization
November 17, 2022

All good news with Concur

Score 8 out of 10
Vetted Review
Verified User
Travel and recurring reimbursements
  • Seamless to use
  • Able to capture and leverage information stored in the system
  • Updates via email
  • I have not tried on Mobile but something we can more advertise
Hardly run into any issues with Concur.
User adaptability
November 17, 2022

Concur review

Score 9 out of 10
Vetted Review
Verified User
We use Concur for Travel and Expense
  • Easy to use
  • Easy to get support
  • performance on Concur Mobile
Concur Travel and Expense is really easy to use and saved us lots of time from creating the report to get the reimburse. The whole process is very straightforward.
it's extremely helpful to have the mobile version so we can easily check at any time.
November 17, 2022

Easy expense management

Andrew Collins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Concur for expense reports, company card transactions, and personal expense reimbursement. We have around 850 employees and 13 locations across North America. We have Concur linked to our credit card bank to automatically import and assign charges.
  • Reading handwritten receipt totals in the mobile app
  • Linking to bank for transaction imports
  • Often there are fields that randomly get copied to other expenses in a report (description is one).
  • Simplify process for resolving errors and warnings
Concur makes it very simple to handle card transaction import and assignment, expense report submission, and employee reimbursements.
Prior to a merger, both companies had separate instances of concur. We were able to merge the two instances pretty seamlessly.
Rania Azzoug | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Concur on a regular basis to expense my travels and to book trips. It makes everything really organised and is super easy to use.
  • Travel booking
  • Expenses
  • Uploading information
  • I would like it to be more easier to upload several receipts all at once.
  • I would like it to be easier to reserve your flight seats.
  • I would also like there to be an option to choose card as opposed to cash.
It is super suitable to use when I expense my travel at work and also to book my work trips.
It has saved us both time and money. It also keeps everything nicely regulated.
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