SAP Concur

Score8.4 out of 10

2,053 Reviews and Ratings

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

Categories & Use Cases

Media

Screenshot of a picture of a receipt snapped from a smartphone

Screenshot of the integrated travel and expense application

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Screenshot of a picture of a receipt snapped from a smartphone

Financial Document Management
Invoices, expense reports, and associated documents are stored within the platform for any future needs.
Category average: 8.6
Employee Expense Reporting
Allows companies to track employee expenses to make cost-effective decisions.
Category average: 8.6
Payment Status Tracking
Tracks what stage payments are at in the process, from approval to receipt.
Category average: 8.7

Payment Audit Trail
Allows admin users visibility into the entire payment process, from receiving the expense claim or invoice to the payee receiving payment.
Category average: 8.5
Advanced OCR
Automatically imports information from invoices, receipts, expense reports, and other scanned documents into the platform.
Category average: 8.1
Duplicate Bill Detection
Detects duplicate invoices or expense reports to prevent double payments.
Category average: 8

#1 most frequent

Manufacturing

19.2%

2,736 installations of 14,237

“Concur is used across our organization for travel booking and expense management for all our employees - from maintenance techs and drivers who have few expenses a month to our senior leaders who travel every week.”
— Human Resources Director, Fortis Solutions Group (201-500 employees)

#2 most frequent

Professional, Scientific, and Technical Services

13.6%

1,935 installations of 14,237

“Concur Travel and Expense is being used for employees to get reimbursed for expenses for travel, meals, entertainment, employee morale, etc. It is being used across the Organization that has branch locations across the country and Puerto Rico.”
— Staff Accountant, AnnieMac (501-1000 employees)

#3 most frequent

Information

6.9%

989 installations of 14,237

“Concur Travel and Expense is being used company-wide by my organization, primarily for expense reporting and booking travel. Accounting was really struggling to acquire the physical receipts for expenses, one of the many reasons employees struggled to get their reports in on time every month.”
— Marketing Operations Manager, Simpleview (201-500 employees)

Nijah Dyer, PACE View profile

Executive Assistant & Business Support in Corporate at The Fidelis Partnership (51-200 employees employees)

Use Cases and Deployment Scope

I am an Executive assistant and use SAP Concur for expense reports and for booking travel. At my last job our expense reporting process was antiquated. using SAP Concur makes the process much easier. especially having the app on my phone. Snapping a quick picture of a receipt is much quicker and less painful than taping a receipt to a piece of paper and scanning 30-40 pages every month!

Pros

The ease of also having the mobile app so that you can upload receipts fast and view expenses on the go.
SAP Concur is smart so it identifies what a charge might be based on previous charges. Not always correct but it tries to think for us to make our lives easier.
Travel Booking + Expense Reporting go hand in and hand seeing all of this in one place is convenient.

Cons

The smart features don't always work. SAP Concur will usually guess and fill in the blanks for what a charge is. but sometimes the guess is wrong.
I support various busy execs and sometimes they don't have time to go in and submit a missing receipt declaration. It would be good if I could submit more on their behalf.
Sometimes it gets difficult with multiple people having access to an executive's SAP Concur expenses and we often have duplicates. which is often confusing. This may not be something you can fix.

Return on Investment

Efficiency
Productivity

Usability

Jackie Grunwald

SVP & CIO in Information Technology at Honeywell (10,001+ employees employees)

Use Cases and Deployment Scope

For travel booking and expense reporting.

Tool is not very intuitive. Many people across the organization complain about it. If you receive an email, taking action from the email works pretty well, but otherwise, most functionality is challenging for many to use.

Pros

Travel booking happens
Expenses are filed and paid
Approval routing and email notification works well

Cons

Difficult to navigate; dashboard is OK
Difficult to find certain travel components
Expense reporting is highly manual, even with company card

Return on Investment

It is functional and supports having a documented process, which is mandatory
It is not saving us time or driving new value

Usability

Alternatives Considered

American Express Global Business Travel Meetings & Events

Cindy Waldner

SAP Business Analyst in Information Technology at Canadian blood services (1001-5000 employees employees)

Use Cases and Deployment Scope

As an employee, i used SAP Concur to submit company expenses

Pros

when creating an expense envelope, it allows me to easily bring in charges on my credit card
easy sign in through SSO
allows me to save all my relevant data to my account, like credit card number, passport number, etc

Cons

can't think of anything, that's a good thing!

Return on Investment

flexibility
efficiency
improved productivity

Usability

Paola Narvaez

Platform Lead in Information Technology at Teck Resources (10,001+ employees employees)

Use Cases and Deployment Scope

SAP Concur is used for expense management and travel. I haven't heard about business problems with SAP Concur.

Pros

Easy to use (final users) with little training
Data integrated with other apps such as Outlook for travel
Real time transactions

Return on Investment

Fast management of travel activities

Usability

Paul McDade

Compliance Director in Finance and Accounting at Sylvamo (10,001+ employees employees)

Use Cases and Deployment Scope

travel and expense management

Pros

centralized acccess
notifications
easy links

Cons

travel options
sorting
interfaces

Return on Investment

improved productivity
centralized multiple systems into one platform
allowed globalization of decentralized tools

Usability

Alternatives Considered

WEX Benefits

Other Software Used

SAP Access Control, Alteryx Platform, AuditBoard

SAP Concur

What is SAP Concur?

Categories & Use Cases

Media

Key Features

Top Performing Features

Financial Document Management

Employee Expense Reporting

Payment Status Tracking

Areas for Improvement

Payment Audit Trail

Advanced OCR

Duplicate Bill Detection

Most Frequent Users

Manufacturing

Professional, Scientific, and Technical Services

Information

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

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