Overview
What is SAP Concur?
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
Concur Review
Go SAP Concur
SAP Concur Review
Expenses - employees can easily capture and submit …
SAP Concur Expense and Request
Rich's Concur review
Concur Expense Reporting is a blessing for administrators.
SAP Concur - speed up the Expense Reporting and Travel Planning
SAP Concur for expense and travel
Traveling with Concur
Concur rocks!!
SAP Concur Review
SAP Concur made travel and expense easy for our company!
So fast and easy!
SAP CONCUR FOR TRAVEL EXPENSE MANAGMENT
How SAP Concur Differs From Its Competitors
Concur Travel and Expense Customer Experience
Concur Travel and Expense Integration
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Streamlined expense reporting and reimbursement processes through automated receipt recognition and categorization using OCR technology.
Increased visibility and control over organizational spending patterns across projects, clients, and departments.Improved accuracy in …
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Integration
Concur Travel and Expense Innovation
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Integration
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Integration
Concur Travel and Expense Innovation
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Customer Experience
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Integration
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Customer Experience
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Customer Experience
Concur Travel and Expense Innovation
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Customer Experience
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Concur Travel and Expense Innovation
Concur Travel and Expense Customer Experience
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Employee Expense Reporting (226)8.787%
- Customizable Approval Policies (159)8.282%
- Corporate Card Reconciliation (163)8.080%
- Payment Status Tracking (159)7.979%
Reviewer Pros & Cons
Video Reviews
3 videos
Pricing
Concur Travel and Expense
$9.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9 per month
Product Demos
Concur Travel, Expense and Invoice Overview
Features
Expense Management
Expense management features
- 8.7Employee Expense Reporting(226) Ratings
Allows companies to track employee expenses to make cost-effective decisions.
- 8Corporate Card Reconciliation(163) Ratings
Allows companies to reconcile employee expenses with company card statements.
Payment Management
Features that allow for the management of payments across various forms of finance/accounting software.
- 8.2Customizable Approval Policies(159) Ratings
Policies for different types of approvals can be customized, sent to multiple approvers, automatically approved, etc.
- 8.2Financial Document Management(132) Ratings
Invoices, expense reports, and associated documents are stored within the platform for any future needs.
- 7.9Payment Status Tracking(159) Ratings
Tracks what stage payments are at in the process, from approval to receipt.
- 7.5Payment Audit Trail(145) Ratings
Allows admin users visibility into the entire payment process, from receiving the expense claim or invoice to the payee receiving payment.
- 7.9Duplicate Bill Detection(129) Ratings
Detects duplicate invoices or expense reports to prevent double payments.
- 7.1Advanced OCR(120) Ratings
Automatically imports information from invoices, receipts, expense reports, and other scanned documents into the platform.
- 7.8Electronic Funds Transfer(110) Ratings
Funds can be transferred via EFT as opposed to paper checks.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SAP Concur?
SAP Concur Features
- Supported: E-receipt import
- Supported: Approval process control
- Supported: Multi-currency
- Supported: Receipt management
- Supported: Reimbursement management
- Supported: Integrated travel, expense and ERP data
- Supported: TMC data integration
- Supported: Spend control
- Supported: Mobile applications
- Supported: Reporting
SAP Concur Screenshots
SAP Concur Videos
SAP Concur Integrations
SAP Concur Competitors
SAP Concur Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1566)Attribute Ratings
- 6.6Likelihood to Renew29 ratings
- 7.2Availability9 ratings
- 7.2Performance6 ratings
- 6Usability71 ratings
- 8.9Support Rating36 ratings
- 9.5Online Training4 ratings
- 8.2In-Person Training4 ratings
- 8.7Implementation Rating9 ratings
- 9.1Configurability4 ratings
- 9.6Product Scalability47 ratings
- 8.7Ease of integration47 ratings
- 8.8Vendor pre-sale4 ratings
- 8.8Vendor post-sale5 ratings
Reviews
(1-4 of 4)Great value, great potential!
- Integration
- Approval flow
- Policy management
- Alignment between expense and receipts
- Employee Expense Reporting
- 100%10.0
- Corporate Card Reconciliation
- 100%10.0
- Customizable Approval Policies
- 100%10.0
- Financial Document Management
- 100%10.0
- Payment Status Tracking
- 80%8.0
- Payment Audit Trail
- 80%8.0
- Duplicate Bill Detection
- 100%10.0
- Advanced OCR
- 100%10.0
- Central repository
- Central bookings
the integration makes a seamless transition from a manual process to a fully integrated expense reporting system. Concur integrates very well but also contains tools for analytics, reports, approval flows that are linked with workday and other Human Resources systems. Can’t imagine a business world without a system like this to manage expenses.
- Invoice management
- Bookings
- Reporting
- Invoice repository
- Reporting
- Sap s4
- Sales rep spending
- Employee travel
- Implement transfer of value for healthcare professionals
- Specific analytics
- Cloud Solutions
- Scalability
- Ease of Use
- Implemented in-house
- Third-party professional services
- Nothing in particular
- No Training
- None
- File import/export
- API (e.g. SOAP or REST)
- Javascript widgets
- AppExchange or similar marketplace
- User interface
- None
Review of Concur as a support agent
Our team does a lot of configuration and enhancement requests for Concur related. When there are complicated issues that even our team can't resolve or know, we will log a ticket to Concur Support team (from SAP) that will help answer or assist us. It is usually a good experience working with them as they are usually very helpful. Concur is also very stable and rarely has down time or technical issues that are unforseen. Although it comes with a higher price tag but I feel it's worth it especially if it's for large companies that need to manage their travel and expense claims. Ease of use by users is a big plus for Concur.
- ease of use
- great Concur Support team that is available 24/7 globally
- able to integrate with other apps such as Grab, Tibco, SAP
- more trainings for Concur Support team members as I did met a few bad ones
- to integrate with even more applications in the future
- better integration with Hotels, Airports, etc to make claims more hassle free
- not so much for a smaller company since it's expensive to use, and other cheaper alternatives are available (although less reliable)
- Employee Expense Reporting
- 100%10.0
- Corporate Card Reconciliation
- 100%10.0
- Customizable Approval Policies
- 100%10.0
- Financial Document Management
- 100%10.0
- Payment Status Tracking
- 100%10.0
- Payment Audit Trail
- 100%10.0
- Duplicate Bill Detection
- 100%10.0
- Advanced OCR
- 100%10.0
- Electronic Funds Transfer
- 100%10.0
- increased transparency into expense and travel claims
- great reporting that we can generate for accounts team to reconcile
- many enhancements that can be enabled in Concur, such as changing certain fields, translations, integrations.
- easier for employees to use, hence more claims are submitted by them. This is good for engagement.
- Tibco : For Concur to import and export data to and from SAP
- Grab : so that employees can feed in their Grab car receipts directly from the app to Concur
- Query and Report Studio : built into Concur reporting tool that helps to generate many great reports.
- reporting : able to keep expand and improve the reports that are used by accounts team
- UI : Concur keeps improve their UI and takes feedback seriously
- Concur support : great team to go to when you have difficult questions or issues.
- trackable : all their claims are easily trackable within Concur
- users can self reset password, self set others to manage their Concur when they are OOO, if they are approvers they can delegate their approval role to another manager or higher up.
- benefitted accounts and audit team greatly as we had sent them many customized reports based on their needs.
- Online Training
- In-Person Training
Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff.
There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
For reporting we are able to request up to 10 customized Report Studio type reports that are very difficult to create.
A great solution to track business expenses
- Very intuitive software.
- Allows tracking of all expenses in one place.
- Easy to track approvals througout the organization.
- The booking of airfare can be lengthy at times as it goes trought many steps. It would be interesting to use an interface closer to the one used by travel site.
- Team members can either take pictures or upload them onto the websites, making tracking of expenses very easy and a time saving experience.
- Ability to take pictures with cell phone and import them into a report.
- Product Features
- Product Usability
- Product Reputation
- Online training
- in-person training
- Importing expenses from cell phone
- Approving expense reports
- None
- Coupa
- Workday
- File import/export
- Single Signon
Great for End-Users, lots of room for improvement elsewhere
- Employee expense submission: Concur does this very well. It's generally easy for users to understand and navigate, with little training.
- Concur-Pay: This streamlines getting employees reimbursed. On whatever cadence you like, approved employee expenses are paid via direct debit to their account. It works really well, and we've never had issues with it in the US, and are in the process of rolling it out internationally. Similar functionality for paying expenses incurred via corporate cards is also great.
- iphone App: They did a good job with this. Being able to snap a picture of the receipt is great. In fact, the receipt functionality (for capture of receipts, and attaching to expense reports) is really good.
- Expense Workflows: While I don't love the Admin side of this, the flexibility is there: lots of ability to customize your expense report workflows.
- Documentation: Concur's documentation is the worst of any SaaS app I've worked with. It's not that it's sparse, but that it's poorly organized, difficult to search, and has a lot of extraneous info (e.g. documentation revision info).
- SaaS: I'd call Concur a mostly SaaS app. It still feels like an on-prem app in lots of ways, including UI logic and layout, and the unavailability of some Admin functionality (i.e. you have to go through support)
- Integration: They seem to be improving here, with the release of more APIs. But when we started, they sold us in part on "we integrate with NetSuite", which turned out to be a Boomi integration, which they'd never done before. For such a widely used app, I'm generally surprised at the lack of maturity in this area (their salesforce connector is another example).
- Application ecosystem: there's very little in the way of an application ecosystem, e.g. Salesforce's AppExchange or NetSuite's SuiteApps. I suspect this is in part because Concur doesn't bundle API access with a basic subscription. Even with the Professional Enterprise edition, API access is an add-on, which from the perspective of encouraging an ecosystem of 3rd party developers to create integrated applications that extend your application is daft, to say the least.
- Support: the support SLAs are long compared to other SaaS apps, and in my experience are frequently missed. Filing a case is more difficult, with a far too complex system of menus and sub-menus, and responses aren't always helpful--again, this is compared to other SaaS apps.
- Professional Services: Their approach to PS is outdated. As far as we can tell, you can get a PS engagement in only two ways: 1) buy an add-on module that requires implementation, and 2) a PS subscription (?!?!). Want to sign an SOW for a best-practices review, or some config updates? Nope, not without a subscription. This has lead us to look for 3rd party consultants. Again here, their partner ecosystem seems underdeveloped.
- The "bread & butter" use case is submission, review, approval, and payment of employee expenses. Concur does this very well, with a relatively low cost. I haven't done comps so can't give ROI metrics, but it's certainly cheaper and better than doing the same thing with NetSuite.
- No functions are easy or elegant, almost everything feels more difficult than it needs to be
- However, it does many processes well, once configured
- Picking one function that's relatively easy: the UI for configuring audit rules is pretty good, surprisingly so considering other parts of the application
- Too many to list. . .administration feels painful across the board. Even adding a custom field is needlessly difficult
- NetSuite
- Salesforce
- Workday (planned)
- Expense control (audit, review, etc.)
- Expense reimbursement
- Travel management
- Online training
- Self-taught
- Workday
- Project management tool
- Salesforce
- File import/export
- API (e.g. SOAP or REST)
- ETL tools