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SAP Concur

SAP Concur

Overview

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

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Recent Reviews

Concur rocks!!

9 out of 10
March 22, 2024
Incentivized
SAP Concur seamlessly integrates our Corporate Card transactions and Expense Reports with SAP. Concur UI, workflow and the feature list is …
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So fast and easy!

10 out of 10
March 22, 2024
Incentivized
We use SAP Concur for our travel and expense submission. I work for a class I railroad, so all of the field workers (railroaders) must use …
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Concur

6 out of 10
March 22, 2024
Incentivized
We use SAP Concur in our organization as our expense software. SAP Concur The product allows us to integrate our expense reporting and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 9 features
  • Employee Expense Reporting (221)
    8.7
    87%
  • Customizable Approval Policies (155)
    8.2
    82%
  • Corporate Card Reconciliation (159)
    8.1
    81%
  • Payment Status Tracking (155)
    7.9
    79%

Reviewer Pros & Cons

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Video Reviews

3 videos

Ease of Use: How Concur T&E Helps Universities with Andy Fuller
02:31
Jason Cariage on How SAP Concur Works with EdTech Companies
03:20
User Review: Concur Invoice Streamlines Payment Process & Eliminates Paper Invoice for Business
03:24
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Pricing

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Concur Travel and Expense

$9.00

Cloud
per report (average price)

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Product Demos

Concur Travel, Expense and Invoice Overview

YouTube
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Features

Expense Management

Expense management features

8.4
Avg 8.0

Payment Management

Features that allow for the management of payments across various forms of finance/accounting software.

7.8
Avg 8.0
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Product Details

What is SAP Concur?

SAP Concur captures business spending wherever and whenever it happens. With SAP Concur, users can connect the different pieces and partners of their travel and expense ecosystem - integrating travel spend, ERP, accounting and card data in to a single, cloud-based and mobile system that manages the entire expense process from spend requests to reconciliation. The solution is designed to provide complete visibility into the user’s total spend and the transparency to see every detail of each transaction.

SAP Concur Features

  • Supported: E-receipt import
  • Supported: Approval process control
  • Supported: Multi-currency
  • Supported: Receipt management
  • Supported: Reimbursement management
  • Supported: Integrated travel, expense and ERP data
  • Supported: TMC data integration
  • Supported: Spend control
  • Supported: Mobile applications
  • Supported: Reporting

SAP Concur Screenshots

Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app

SAP Concur Videos

This short demo describes the benefits of Concur Expense, including the time saving mobile function of ExpenseIt, and how partner with apps, like Uber or hotels, make reports. Tracking expenses, workflow process and reporting is also reviewed.
SAP Concur offers a way to simplify invoice-based spending, accelerate accounts payable processing, and gain visibility and control into spend. Concur Invoice automates the invoice management process.

SAP Concur Integrations

SAP Concur Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

SAP Concur starts at $9.

Anybill, Emburse Nexonia, and Emburse Chrome River are common alternatives for SAP Concur.

Reviewers rate Employee Expense Reporting highest, with a score of 8.7.

The most common users of SAP Concur are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(1562)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Carlos Pinto | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Really intuitive tool that groups all expenses providing clarity for the submitter and the approver. Also suited with analytics that allow quick overview of spending and show where and when spending is occurring. the pre approval and post approval process gives a really strong sense of compliance and reinforces the control environment the company looks for.
  • Integration
  • Approval flow
  • Policy management
  • Alignment between expense and receipts
Sales force, international commuters or travellers. Companies with multi layer hierarchical structures to leverage on the approval layers potential. It’s clearly a tool that requires good preparation and customisation. when there’s a cross functional environment it’s really useful to find hotels and flights and the mobile app is very helpful
Expense Management (2)
100%
10.0
Employee Expense Reporting
100%
10.0
Corporate Card Reconciliation
100%
10.0
Payment Management (6)
93.33333333333334%
9.3
Customizable Approval Policies
100%
10.0
Financial Document Management
100%
10.0
Payment Status Tracking
80%
8.0
Payment Audit Trail
80%
8.0
Duplicate Bill Detection
100%
10.0
Advanced OCR
100%
10.0
  • Central repository
  • Central bookings
In a company that relies heavily on SAP solutions it would only make sense to leverage the integration of concur. Versus other systems concur relies on a quick and easy integration for master data and policies but as well with credit card providers. The integration of travel, hotels, policies, invoice, bookings and also the mobile app are top notch.
SAP S/4HANA.
the integration makes a seamless transition from a manual process to a fully integrated expense reporting system. Concur integrates very well but also contains tools for analytics, reports, approval flows that are linked with workday and other Human Resources systems. Can’t imagine a business world without a system like this to manage expenses.
Centralising all travel & entertainment in one tool integrated with ERP and analytics. Normal day of a pharmaceutical company has thousands of credit card expenses that need to be reviewed, framed in a policy, approved, paid, and accurately accounted for in accounting. The integration makes this whole process seamless differently from before
Admin work has reduced. The handling of documentation, administrative processes for booking, reservation, cancelling, price benchmark and proposals, management of booking and Amadeus platforms it’s really helpful to be a one stop shop for an employee to be quick and efficient while managing travel and entertainment inclusive of customer business meals
Because it’s really easy to start as a concur user and
  • Invoice management
  • Bookings
  • Reporting
  • Invoice repository
Delegation
Full company is using with more than 125000 employees
Sap standard
  • Reporting
  • Sap s4
Sap s4
Time saved was thousands of hours
Integration with ERP
Reporting on specific spending
125000
All. Selling, Marketing, finance, admin
Not sure
  • Sales rep spending
  • Employee travel
  • Implement transfer of value for healthcare professionals
  • Specific analytics
Sap all the way
Yes
GXRS
  • Cloud Solutions
  • Scalability
  • Ease of Use
And being SAP
Would go directly for Concur
  • Implemented in-house
  • Third-party professional services
Deloitte and Capgemini
Yes
Started with commercial organisation and the scaled to other areas
Change management was a big part of the implementation and was well-handled
Good preparation
  • Nothing in particular
Very well implemented
  • No Training
Very well prepared for the users
To the point and adapted to user
Very easy. Online resources
It’s configured to the company needs
Not involved on specifics
Some - we have done small customizations to the interface
Very easy
Some - we have added small pieces of custom code
Very easy
Policy implementation
Yes
Perfect mobile app
Yes
Top notch
No
No
Never had issues
Fast
  • None
Nonexistent
  • File import/export
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • AppExchange or similar marketplace
Not really
Nothing
I don’t know
Easy
Global purchase
Nothing
Yes
Even better
  • User interface
  • None
No
Carol Monk, CPP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Concur Travel, Request and Expense for all US and Canadian businesses. We will be rolling out Concur Expense to EMEA next month. Prior to Concur most business units were processing expense reports manually - from creation to manager review/approval, Finance review/approval to final reimbursement could take weeks. Implementing Concur Travel and Expense has not only cut the processing time way down, but has streamlined the process from beginning to end. It has also opened Headquarter Finance to a whole new world of data they never had their hand on before.

Having one system that allows every employee the same access to book travel (which automatically generates a Travel Request for approval) and process their expense reports from anywhere in the world is a major plus in this day and age. We are looking forward to rolling this out globally so we can streamline and standardize across the board. One company, one policy, one expense report product is our eventual goal and Concur helps in making that happen.

Not only does Concur have a website, they've gone mobile. Combining the Concur mobile app with ExpenseIt and TripIt (as well as others) allows for a much better travel experience for our employees and that's added value.
  • With Concur, travel and expense has gone mobile. No more waiting in between trips to book additional travel or work on expense reports.
  • Their open platform environment allows other business to partner with them easily.
  • Once you learn who your Concur team is you can eventually accomplish just about anything you need to do in and with Concur in regards to booking travel and creating expense reports.
  • While Travel Request is a good idea and Concur mobile is fantastic, the two are not working together yet. If your company requires the use of Request, it cannot be generated when booking travel in the Concur app, therefore our employees have actually had to step backwards since we implemented Request. They can no longer book airfare from the app, only from the website as that's where a Request is generated from.
  • Sales to Implementation has some major room of improvement. Unfortunately you often don't know what you truly need until you're into implementation and by then it's too late as you've already signed a contract. So be as specific as possible when asking questions, even if you think it's something minor...it may turn into something major that costs extra.
The size of the company, travel spend and what the end use need are all things to take into consideration. Smaller/simpler companies that just want a nice online expense reporting system to capture data and reimburse employees would probably just want to use Concur Expense. Larger companies looking for a "one stop shop" will want to ask every question they can possibly think of in regards to each module Concur offers before making any decisions.

Also, while Concur is pretty much tops in the US for travel and expense they are still pretty new at the game in most other companies. They are still in the learning phases, but are gaining ground. I believe they will have a lot to offer globally within 5 years.
  • Increased efficiency with the overall expense reporting process.
  • Faster workflow and processing of expenses from report submission to reimbursement.
  • The only negative impact I can think of is all on the administrative side, so nothing that end users would notice.
400
Employees that use Concur cover a wide variety of functions - from service technicians to Sales to Finance to executives.
4
We have a System/User Administrator, a corporate Travel Manager and two backups with overall access to Concur backoffice to address various needs. The System Admin is in Concur on a daily basis and supports all of the Expense Processor at each site as a backup.
  • Data Data Data
  • Expense report processing
  • Mobility
  • Provide an Expense Dashboard to upper management
  • Automated reports to end users reminding them of unsubmitted expenses they need to address.
  • We will be rolling out Concur Expense first globally, then will follow that with Concur Travel
Since we are only just branching out into rolling Concur out globally we will continue our partnership with Concur for a few years at the least so we can have a true view of what all they can do for us.
  • Implemented in-house
Yes
Phase 1 and 2 - We implemented Concur Travel and Expense simultaneously, but with different Concur implementation teams, in the US and Canada.
Phase 3 - Currently in the process of implementing Concur Expense and Request to EMEA
Phase 4 - Will implement the remaining countries for Concur Expense
Phase 5 - Will implement Concur Travel globally
Change management was a small part of the implementation and was well-handled
Be willing to spend extra time with "non-computer" people. Depending on the type of business you are in you may have employees with just some basic understandings of computers and SaaS type products. Use this opportunity to explore your patience, slow down and take the time to train everyone at each level. Meet them where they are.
  • What you buy from the Sales department is not always what you get come implementation time. The contracts are too vague, so ask for specifics on absolutely everything.
  • Participation in training sessions, or lack there of really.
  • Travel and Expense have separate implementation teams, but we didn't learn this until after we started with implementation
  • Each department at Concur is separate from the next. They are still working on cross-training: Expense, Travel, Request, Mobile, Invoice, Reporting Services, Audit Services.....they are all separate from each other
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.
A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Yes
We pay extra for the End User Support Desk so employees have one number at Concur to call for help. The USD can't always assist, but they can help with the basics.
If I were being asked to rate each section of support, different department would get different ratings. My Service Administrator is the best - always fairly quick to respond to my cases and for pressing matters I can contact him directly.
It is my understanding that some of the User Support Desk employees do not have the level of knowledge needed for some the calls and questions they receive. Clients look forward to improvements in this area by Concur.
Yes
The bugs we have reported have a had a mixed bag of resolutions. Some were fairly quick, one has been open for a year and a half and another for 3 months. The last two still sit with R&D.
I had an immediate need earlier this year where I pulled in our Account Manager. She quickly found the right person at Concur who no longer works cases, but still dropped what he was doing to help us correct an issue. After our issue was resolved he gave me his contact information in case I ever needed him again. Service like that from some Concur employees is what I choose to focus on more often than the occasional dropped ball.
  • Booking travel is as easy as going onto any travel booing site.
  • Concur mobile is super easy to use as it's what multiple generations use for every day life anyway.
  • The ExpenseIt app for US/Canada is pretty slick. Our employees are liking this one. Just waiting for advances in other languages.
  • Having to wait for everything to pull into Concur so an employee can do an expense report - they wait on cc charges to import, they wait on e-receipts, they wait on other smart expense items. In this instant gratification world we live in these days, it's hard for the end user to wait so they end up submitting expense reports without all the pieces
  • Reporting. If you want something other than the canned, standard reports, you pretty much have to pay extra for Concur Reporting services.
Yes
Love it!
Patiently waiting for Concur to roll out their new End User Experience - hoping this will increase the rating of overall usability to a 9 or 10.
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall. We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption. While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Sean Warren | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Concur was used for Expense management as well as Travel at both Omniture and Adobe. It was then integrated into SAP at both locations. It was used company wide by Omniture (ticker" OMTR) who was then bought by Adobe. Adobe like most other Fortune 500 companies was using Concur / SAP and that made transition all the better for both parties. Under the guidance of the CFO was asked to evaluate T/E software. I looked at the top five that were the most well known.
  • Integration in to Anything. Concur will integrate into almost any package in the world. Making manual journal entries from outside systems a thing of the past. There are a robust set of API's that will accommodate the quick books install and easily handle the SAP / Oracle install.
  • Travel: Once your rules are in place for travel management Concur not only takes care of all the work, it will enforce the rules. If a flight is 500 dollars cheaper and it see that you still selected a flight with your preferred carrier, your superior is notified and you have to explain why. That's one feature that could pay for the install in most companies.
  • Mobile: The mobile suite of products will impress anyone. The ease of use and simplistic yet elegant design of the mobile apps assure a high adoption rate by all.
  • Workflow: Few competitors can rival Concur's rule based engine. These rules make things like SOX easy to evidence.
  • Compliance: Audits can be cheaper and cost of concur used to offset them. How? Because concur can go directly to many of the vendors and provide evidence (Receipt) with out an end user being able to manipulate it, the sample sizes chosen in an audit will be smaller. That's a small item but there are many others that are too exhaustive for this review. Summed up though, the system is closed end to end from and audit POV and that means smaller samples can be taken and that results in a cheaper audit. All of the BIG FOUR firms are extremely familiar with Concur and that makes things easier as well. Our particular partner (ENY) already had scripts that could read from concur. Again, making it faster and cheaper for the audit. This is perhaps one of the areas that are most often overlooked.
  • Finding a weakness in Concur is hard. Concur implementation could be challenging for companies with NO IT department. How many very small companies don't have the expertise to integrate into their accounting package? The likely scenario is that they are so small they would not need it.
  • Again, finding a weakness is difficult in Concur. If I could dig enough into the development, I may find a bug or two, but top to bottom the product is as strong as you will find.
Concur is suited for most companies but in particular those that are processing lots of expense reports with any amount of travel. Concur's cost may seem expensive on the surface. When combined with travel and the reduced entries and approvals with workflow into an accounting package, the costs are easily absorbed into the savings. While smaller companies can take advantage of Concur and especially the travel rules that will save them money, it is the enterprise that reaps the advantages.
  • Concur allowed the company to close a full day faster. So many times, companies are rushing through the month end close. Concur allowed the process to be done one full day sooner. This was a huge win that many thought was possible but were not willing to use as ROI until it was confirmed.
  • EFFICIENCY: Previously many reports were done and were consistently late, and mis-categorized. Because Concur can book expenses almost 'on the fly' for users and the accounting department, it was able to almost completely eliminate reports that were chronically late by the same individuals....Translation: Concur was easy to use, Adoption was 100% and reports were instantly sent in.
  • Adoption: Many times, companies use software and do not receive a high adoption rate. With concur, you will have 100% adoption. The excel sheets go away and executives can even do their own expense reports because to the ease and simplicity of creating a report.
During the comparison I looked at Expesnsify, SAP's T/E module and a few others. There is simply no match for Concur. I would say that many other products can rival Concur in the expense area but the two particular areas to be aware of are 1) Travel (compliance and prices) 2) Work Flow (rules engine and approval process) 3) Reporting (Concur uses a Cognos based engine that will do just about anything users could need that was not being sent to an EDW (enterprise data Warehouse) for reporting.

Executive Summary: Individually one package may rival Concur in one area or another. Collectively I don't a package that has the same abilities.
Ten. They are the second largest pure SaaS based company in the world. They are second only to SFDC. There is no way I would consider changing. I have used Concur in my last three jobs and until others are able to develop a better travel management tool that is built into their expense management with all the other features in mobile, the choice will be easy. There is a reason for companies that reside in the magical upper right corner. Concur is squarely in that company. The management of Concur with partial ownership by Amex has proven to create a compelling product that few of the rivals can come close to. While others may rival the feature set or an individual module, collectively in any product comparison matrix, I see no one that can handle the customization, features and strength of the company as Concur can. Others are only competing on price. This is a great product.
  • Vendor implemented
Yes
The implementation followed the classic 'as is', 'To be' and Gap completion model. Concur is a very easy implementation that is can be done with very little effort in most companies.
Change management was minimal
  • A couple of items came up for the 'pick up' of files that are sent to Concur. These are normal firewall issues.
  • There were a couple of items that I consider user error. These were users looking for reporting items that are not native to concur reporting. These are user education issues.
I put a nine because I could always go faster and no one is perfect. Concur has a professional services groups that does a great job.
  • Travel: Give the details of your trip (It remembers all of your locations, how you pay, FF numbers) Concur shows you the options and your travel is complete. Pick a flight that is X% higher than the lowest (The company decides X) and you have to email your manager why you chose that particular one!
  • Mobile: If you are out and have expenses, take pic with your phone and viola, you have submitted them to Concur to be matched in your company credit card.
  • Reporting: IF you like congnos and the ability to practically report against anything, then you will enjoy the reporting side.
  • I personally did not have any issues with cumbersome items. I can see that for some there could be an issue if you have never used SaaS based software and have a bunch of spreadsheets to complete when in the mapping of the Concur to Accounting package with the integration.
  • If a smaller company does not know how to implement SSO (Single Sign on) I suppose it could seem challenging. I would not say this is a Concur issue though. SSO was a breeze for us in the install. I am trying to be fair here.
Yes
The concur interface is simple, fast, and can handle all of your needs. The mobile portion supports SSO (single sign on) and will allow the end user to take pictures. These photos are then matched to the company recorded expenses. Making it a very tight system that can in many ways prevent items of risk in an audit.
ITs not ERP software. It's T/E software. I believe that the thing to point out here is this: The software is supposed to be simple and easy. The software is going to be used by every person in the company. It has to be easy for adoption to remain high. Concur does this. I think that the competitors do this as well but with out all of the functionality that Concur offers.
No
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