SAP Conversational AI

SAP Conversational AI

Top Rated
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Score 7.4 out of 100
Top Rated
SAP Conversational AI

Overview

Recent Reviews

Easy data integration

7 out of 10
December 01, 2019
We use Conversational AI in our IT services department to encourage employees to use self-service for their common questions and …
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Awards

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Pricing

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What is SAP Conversational AI?

SAP Conversational AI is a cloud-based enterprise level chatbot building platform.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/registration/contac…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is IBM Watson Assistant?

IBM offers Watson Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

What is Chatfuel?

Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.

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Features Scorecard

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Product Details

What is SAP Conversational AI?

Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant.

Bot Building Platform

SAP Conversational AI provides a powerful building platform that allows for the building of end-to-end chatbots as well as the customization of your digital assistant. Through this platform, you can build or adapt chatbots easily, in days and in full SAP integration. You can also use the platform to create AI chatbots from scratch to automate your customer support, IT service or buying journey.

Digital Assistant

SAP Conversational AI, under the leadership of all major SAP products, participates in the building of a simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant. Any SAP product user can chat with this digital assistant to create a leave request, see the location of a far-away colleague or update the status of an employee after a promotion – all through one unified interface.

SAP Conversational AI Features

  • Supported: Easy-to-use and fastest bot building platform
  • Supported: Proprietary natural language processing (NLP) technology
  • Supported: Support for multiple languages and voice activation
  • Supported: Full integration with SAP portfolio and non-SAP solutions
  • Supported: Leverage data analytics

SAP Conversational AI Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.Screenshot of Connect your chatbot to any communication channel or CRM through our standardized API.Screenshot of Simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant.

SAP Conversational AI Competitors

SAP Conversational AI Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

SAP Conversational AI is a cloud-based enterprise level chatbot building platform.

IBM Watson Assistant are common alternatives for SAP Conversational AI.

Reviewers rate Support Rating highest, with a score of 8.6.

The most common users of SAP Conversational AI are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (71)

Ratings

Reviews

(1-25 of 38)
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Mary Ramirez | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
Dr. ROOPESH RAO | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
SAP Conversational AI is well suited for all the activities related to customer. It directly interact with the customer and gets direct responses quickly. The interaction gives a human touch and appeal as it becomes a conversation starter. The customer is glued to the chat bots and chat bot is easily able solve the queries related customer.
Ashley Lanzoni | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Conversational AI is a powerful platform, with NLP capabilities available in many languages. It can be used for text-based chatbots. It is not limited to any particular industry or use case as it can be used by companies from different industries depending on their needs.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The documentation of SAP AI is limited rather they should be specific with all scenarios which can be solved with SAP AI so that the consumers can unlock its full potential. So I see there is room for improvement. Other than that, the pricing for the software is placed quite premium rather than competitive.
Steven Gomez | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
It is more suitable for areas of customer service experience; however, it is missing the human interaction. Human interaction along with more faster and suitable scenarios will help customers and employees meet their needs in an efficient and timely manner. To provide further information, it is crucial for SAP to input the needs of common issues within each industry and used analytical surveys to show a profile of common issues detected with requests.
Kunal Sonalkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Since SAP Conversational AI is a low code platform for chatbots, it is very appropriate for large-scale natural language processing, deploying chatbot systems, and training AI models efficiently. It gives the functionality for bot building, bot connectivity, bot analytics, and much more. The areas which aren't appropriate are the classical machine learning areas like regression, classification, etc.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Great for common chatbot use cases, such as e-commerce or CRM-related activities. It is now completely integrated with SAP technologies since their acquisition, you have access to interesting use cases and templates from various industries to help you jumpstart your own workflows. For example, you can easily automate the process of gathering additional information for new employees. It works best when kept simple.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Very good product by SAP to build AI Chatbots quickly and deploy on any platform. Unlike other platforms it does not need extensive knowledge of coding for building bots. It comes with very strong analytical capability because of it’s multilingual NLP technology. A complete end to end platform to build, train and monitor. I liked the part of monitoring which is an inevitable part of the platform for support and making bot futuristic.

Another plus point being SAP keeps bringing and adding new features for improving user as well as developer's experience on the bot platform.
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP Conversational AI is well suited for HR scenarios such as fetching your leave information on the go; applying leave and also approving if you are a manager. It is also suited for sales leads such as fetching your tasks on the go; what meetings you have and what are the key insights you need; basically information which you can access on the go without actually being on the system.
Bharath Srinivas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • SAP Conversational AI is very good when it comes to integrating with SAP channels and chatbots can be quickly developed and deployed. But when it comes to using SAP Conversational AI on multiple non-SAP channels, it is a bit of drag.
  • The new FAQ bot creation makes it easier to build a bot for this scenario.
  • The API service consumption needs a good amount of coding. An in build development approach for that would save time.
  • It also has very few fallback channels and integration with other fall back channels is cumbersome.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Looking from a global point of view and the ability to integrate through the use of Webhook, I think any scenario would be available or suitable for SAP Conversational AI: Service Support Center, for financial and credit entities, at the level of educational consultation, etc.
December 01, 2019

Easy data integration

Score 7 out of 10
Vetted Review
Verified User
Review Source
Through triggering several skills, the solution can target specific APIs and display data nicely and in a human-like form. Employees can check their payslips or use it to raise tickets with HR or other departments. By working with some experts in SAP Conversational AI, we were able to meet all our needs.
Score 7 out of 10
Vetted Review
Verified User
Review Source
SAP Conversational AI is very well suited if you are already a SAP shop (i.e. your IT is based on SAP S/4HANA) and are looking for large scale chatbot functionality spanning multiple channels and integrations. It is less appropriate when the deployment is small and you are using a third-party cloud vendor (Google, AWS, Azure, etc.).
Timo Denk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is well suited for a chat bot that is integrated with users to handle user requests that come in in large numbers. In such cases costs can be saved and staff can be replaced. It is less well suited for highly variable requests that come in in small numbers. If customers describe their problem in great detail the bot has problems understanding the specifics (which makes sense, because the rule-based extraction logic cannot comprehend it).
Score 10 out of 10
Vetted Review
Reseller
Review Source
Seeing all the different possible tools to create a chatbot currently available, SAP Conversational AI has one of the simplest user interfaces and is one of the most well-documented resources. It is easy and free to start hacking on a new idea. Having the possibility to integrate it on the many out-of-the-box channels makes it also immediately usable for different use cases.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I like that it is well integrated into services like Amazon Alexa, Slack, Facebook Messenger and others. Plus: the APIs are robust and well documented. It is a hassle-free product that gives you results really fast. It is also good that you can have multiple bots that allow you to demo the product in front of various (potential) customers.
November 14, 2019

Nice but only for English

Score 7 out of 10
Vetted Review
Verified User
Review Source
It is really useful when used in English but I really found it difficult to use for instance in Italian. It's really important to have support for more languages because it's important to keep the use of chatbot simple.
Score 8 out of 10
Vetted Review
Verified User
Review Source
SAP CAI is well suited when you want a bot well trained in French and that can be quickly connected to Messenger/Slack/Teams. SAP CAI is also well suited if your bot is design by non-developers

SAP CAI is not so well suited when working on very complex bots with a lot of API calls and memory use. It can be troublesome to obtain the exact behavior that you want to offer to your users.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Well suited for easy conversational flows without the hassle to manage coding with an expert. Small to medium sized conversations are good to implement. I don't think that deeper conversations would be a problem, but it is initially very time consuming to implement a conversational flow over the backend with drag and drop.
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