Swift conversation and Smooth automation
We use SAP conversational AI to set up multifunctional bots to work on the repetitive tasks in the firm. We largely use the bots, and …
Overview
What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise…
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What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until…
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration, and to create AI chatbots from scratch to automate customer support, IT service or buying journey. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.
SAP Conversational AI (discontinued) Features
- Supported: Ease-of-use
- Supported: Proprietary natural language processing (NLP) technology
- Supported: Support for multiple languages and voice activation
- Supported: Full integration with SAP portfolio and non-SAP solutions
- Supported: Leverage data analytics
SAP Conversational AI (discontinued) Screenshots
SAP Conversational AI (discontinued) Competitors
- IBM watsonx Assistant
- Heyday AI
- ORAI Robotics
- Termi
- CREALOGIX Conversational AI
- Microsoft LUIS
- Google Dialogflow
SAP Conversational AI (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Frequently Asked Questions
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.
IBM watsonx Assistant, Heyday AI, and ORAI Robotics are common alternatives for SAP Conversational AI (discontinued).
Reviewers rate Support Rating highest, with a score of 6.5.
The most common users of SAP Conversational AI (discontinued) are from Enterprises (1,001+ employees).
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(65)Attribute Ratings
Reviews
(1-25 of 37)Companies can't remove reviews or game the system. Here's why
May 07, 2022
Swift conversation and Smooth automation
- Greater customer reach and engagement with swift integration with messaging and social media apps.
- Automation of time consuming tasks.
- higher customer interaction
- instant feedback mechanism
- survey and questionnaire links
- conversation starter
March 22, 2022
Platform to build different types of chatbots easily
- I use SAP Conversational AI for the purpose of building different types of chatbots.
- Provides native NLP support for different languages.
- It comes loaded with voice capabilities.
- Excellent ROI.
- Vast widespread usage.
- Multi-application usage with coding softwares.
- Deploying chatbots is very easy.
- Bot testing, analytics and connectivity is simple.
- Companies can use this with no pre-existing infrastructure.
- For the most part, the product delivers value on ROI.
- The intuitive interface makes it easy to open teams to the idea of deploying a chatbot.
- Great use case for anything related to ticketing (ITSM).
- New integrations with SAP products (SuccessFactors, Ariba, etc.).
- It’s a very good initiative by SAP to bring SAP Conversational AI which is much needed in current business scenario and with the emerging other ERP solutions that also have their chatbot tools. Having SAP Conversational AI would reduce dependency on other platforms to build a digital assistant. Also, gives much better integration to SAP’s own various products
- However, it still needs to grow stronger as compared to the capability of IBM’s Watson, Amazon’s Lex and Google’s dialogue flow where it comes to enable its capability to work as voice enabled chatbot to work in Alexa and google home
April 24, 2021
SAP CAI: A Chatbot for the Intelligent Enterprise
- Improved productivity.
- Better user experience.
- Access information on the go without the need of sitting in front of the system.
- For SAP customers, infra cost is less as they would already have SCP.
- It was easier to convince business to use SAP products.
December 13, 2019
How SAP CAI can help you simplify and improve the relationship with your customers.
- The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
December 07, 2019
My SAP Conversational AI Review
- Return on investment.
- Improve our customer experience quality and productivity by using chatbots on mobile and our website to manage mobile subscriptions and support.
- Customer support chatbot capable of understanding any customer request.
December 01, 2019
Easy data integration
- Employee engagement.
- Promoting self service effectively.
- Positive impact by consolidating the chatbot/conversational AI backend to one instance feeding into multiple channels of engagement (Facebook, Slack, website, etc.).
- Positive impact on ROI by reducing the support staff needed to entertain and answer questions from customers that can now be addressed through the chatbot.
- Reduced time to respond to a customer inquiry from minutes/hours to less than a second, improving customer engagement metrics and improving overall customer satisfaction when connecting with the brand.
November 26, 2019
Review of SAP Conversational AI
- High quality.
- High value.
- Less time spent on redundant tasks.
November 22, 2019
Experimental Evaluation Yielded Positive Results
- None so far, because it was only used for experimentation purporses
November 22, 2019
SAP Conversational AI = Sensational AI
- In process of evaluation
November 22, 2019
SAP CAI + Node + Python = Great Bot
- Positive impact in our Help Desk attention service
- Help organize our contact service
- Help propose solutions to our customers
November 18, 2019
CAI looks promising, awaiting value
- Positive is terms for it being a modern-day web technology feature.
- No end-user training needed.
- Quicker adoption by different hierarchy of users.
November 18, 2019
Great product, fantastic support!
- Added a whole new line of business to our company.
- Based on calculations it would result in 80% less manual work on a customer case that needed lots of repetitive manual tasks (in cooperation with iRPA).
November 18, 2019
Good, would love to pay for it.
- Well documented.
- Good community.
November 14, 2019
Nice but only for English
- We didn't use it in a productive environment.
November 13, 2019
SAP tools that make you think of SAP as a startup.
- Fast POC development
- Fast multi platform deployment
- Great collaborative cool for developers and product management teams
November 04, 2019
SAP Conversational AI, through a developer's eyes
- SAP Conversational AI increases ease of operations, which in turn uplifts employee morale.
- It reduces training efforts for new joiners.
- It increases performance and efficiency for mundane operations.
October 21, 2019
SAP Conversational AI for the first lead
- Positive because people are on the website longer
- Better lead generation
October 17, 2019
SAP CAI is amazing!
- Reduced wait time.
- Real-time information available on mobile/official social media platform.