SAP Conversational AI

SAP Conversational AI

Top Rated
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Score 7.4 out of 100
Top Rated
SAP Conversational AI

Overview

Recent Reviews

Easy data integration

7 out of 10
December 01, 2019
We use Conversational AI in our IT services department to encourage employees to use self-service for their common questions and …
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Awards

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Pricing

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What is SAP Conversational AI?

SAP Conversational AI is a cloud-based enterprise level chatbot building platform.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/registration/contac…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is SAP Conversational AI?

Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant.

Bot Building Platform

SAP Conversational AI provides a powerful building platform that allows for the building of end-to-end chatbots as well as the customization of your digital assistant. Through this platform, you can build or adapt chatbots easily, in days and in full SAP integration. You can also use the platform to create AI chatbots from scratch to automate your customer support, IT service or buying journey.

Digital Assistant

SAP Conversational AI, under the leadership of all major SAP products, participates in the building of a simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant. Any SAP product user can chat with this digital assistant to create a leave request, see the location of a far-away colleague or update the status of an employee after a promotion – all through one unified interface.

SAP Conversational AI Features

  • Supported: Easy-to-use and fastest bot building platform
  • Supported: Proprietary natural language processing (NLP) technology
  • Supported: Support for multiple languages and voice activation
  • Supported: Full integration with SAP portfolio and non-SAP solutions
  • Supported: Leverage data analytics

SAP Conversational AI Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.Screenshot of Connect your chatbot to any communication channel or CRM through our standardized API.Screenshot of Simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant.

SAP Conversational AI Competitors

SAP Conversational AI Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

SAP Conversational AI is a cloud-based enterprise level chatbot building platform.

IBM Watson Assistant are common alternatives for SAP Conversational AI.

Reviewers rate Support Rating highest, with a score of 8.5.

The most common users of SAP Conversational AI are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (71)

Ratings

Reviews

(1-25 of 38)
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Kunal Sonalkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Deploying chatbots is very easy.
  • Bot testing, analytics and connectivity is simple.
  • Companies can use this with no pre-existing infrastructure.
  • For the most part, the product delivers value on ROI.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It’s a very good initiative by SAP to bring SAP Conversational AI which is much needed in current business scenario and with the emerging other ERP solutions that also have their chatbot tools. Having SAP Conversational AI would reduce dependency on other platforms to build a digital assistant. Also, gives much better integration to SAP’s own various products
  • However, it still needs to grow stronger as compared to the capability of IBM’s Watson, Amazon’s Lex and Google’s dialogue flow where it comes to enable its capability to work as voice enabled chatbot to work in Alexa and google home
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Return on investment.
  • Improve our customer experience quality and productivity by using chatbots on mobile and our website to manage mobile subscriptions and support.
  • Customer support chatbot capable of understanding any customer request.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Positive impact by consolidating the chatbot/conversational AI backend to one instance feeding into multiple channels of engagement (Facebook, Slack, website, etc.).
  • Positive impact on ROI by reducing the support staff needed to entertain and answer questions from customers that can now be addressed through the chatbot.
  • Reduced time to respond to a customer inquiry from minutes/hours to less than a second, improving customer engagement metrics and improving overall customer satisfaction when connecting with the brand.
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Added a whole new line of business to our company.
  • Based on calculations it would result in 80% less manual work on a customer case that needed lots of repetitive manual tasks (in cooperation with iRPA).
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