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SAP Conversational AI (discontinued)

SAP Conversational AI (discontinued)

Overview

What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise…

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Pricing

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What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/registration/contac…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration, and to create AI chatbots from scratch to automate customer support, IT service or buying journey. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.


SAP Conversational AI (discontinued) Features

  • Supported: Ease-of-use
  • Supported: Proprietary natural language processing (NLP) technology
  • Supported: Support for multiple languages and voice activation
  • Supported: Full integration with SAP portfolio and non-SAP solutions
  • Supported: Leverage data analytics

SAP Conversational AI (discontinued) Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.Screenshot of Connect your chatbot to any communication channel or CRM through our standardized API.Screenshot of Simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant.

SAP Conversational AI (discontinued) Competitors

SAP Conversational AI (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.

IBM watsonx Assistant, Heyday AI, and ORAI Robotics are common alternatives for SAP Conversational AI (discontinued).

Reviewers rate Support Rating highest, with a score of 6.5.

The most common users of SAP Conversational AI (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(65)

Attribute Ratings

Reviews

(1-2 of 2)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are building proof of concepts in the context of ERP and CRM softwares. It is a great platform to easily build and showcase what chatbots are, how it helps customers building a new communication channel for their users, and simplify the user experience even for complex business processes. Being able to integrate Conversational AI with non-SAP products is also a winner.
  • Intuitive interface and very lean building process.
  • Non-SAP integrations and "open source" feeling.
  • Frequent updates and changes.
  • Active community.
  • Missing capabilities compared to other competitors.
  • Difficult to understand its positioning after SAP bought RecastAI.
  • Lack of concrete use cases when presented to the SAP community.
Great for common chatbot use cases, such as e-commerce or CRM-related activities. It is now completely integrated with SAP technologies since their acquisition, you have access to interesting use cases and templates from various industries to help you jumpstart your own workflows. For example, you can easily automate the process of gathering additional information for new employees. It works best when kept simple.
  • The intuitive interface makes it easy to open teams to the idea of deploying a chatbot.
  • Great use case for anything related to ticketing (ITSM).
  • New integrations with SAP products (SuccessFactors, Ariba, etc.).
Conversational AI is a lot leaner than the competition, especially compare to Botpress and Microsoft whose frameworks feel less convincing to managers. SAP also provides key use cases with both their own technologies and third-party solutions and the underlying chatbot platform architecture. The onboarding is also easier for SAP customers since it's integrated with the global SAP Identification framework, as well as the One Support Launchpad for incidents, etc.
The community is great, as well as the blogs content published by the product team. The support is the same as any other SAP product, you can open an incident through the ONE Support Launchpad for your component and get technical support - however they do not offer consulting-like support, such as recommending workflows and so on.
The UX is easily one of the best in the market and is also a lot simpler than many other SAP products. The engine to build your workflow is essentially a drag&drop or selection of various components. The API requests and responses service is also streamlined and easy to use. You can also use versioning to easily switch back and forth between your models.
Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using SAP Conversational AI to develop intelligent personal assistant for B2B and B2C which serve to day to day business problems to reduce dependency on live agents etc. SAP Conversational AI is a very effective and efficient platform to build chatbot as it includes very less coding to achieve simple logical solution to a problem as compared to other platforms. It has good exposure to various useful channels like Microsoft teams, Facebook etc. and has a prospect for fallback channel to live agent connectivity as well.
  • It’s rich library of message formatting and rendering and support to various languages.
  • It’s intelligent and capable of recognizing the sentiment level as well as its machine learning capability is amazing to capture the user intentions.
  • Building a bot does not need a lot of knowledge of coding and does not need a lot of coding. It’s very easy to develop and maintain.
  • Tutorial and API reference guide needs improvement so that developers can figure it solution easily. A lot of blogs have been started coming up however, the guide needs to have some examples.
  • Not enough mechanism or tutorial available for bot monitoring.
  • Limited fallback channel options for connected to live agent which does not making it open to other platforms where SAP interaction center.
Very good product by SAP to build AI Chatbots quickly and deploy on any platform. Unlike other platforms it does not need extensive knowledge of coding for building bots. It comes with very strong analytical capability because of it’s multilingual NLP technology. A complete end to end platform to build, train and monitor. I liked the part of monitoring which is an inevitable part of the platform for support and making bot futuristic.

Another plus point being SAP keeps bringing and adding new features for improving user as well as developer's experience on the bot platform.
  • It’s a very good initiative by SAP to bring SAP Conversational AI which is much needed in current business scenario and with the emerging other ERP solutions that also have their chatbot tools. Having SAP Conversational AI would reduce dependency on other platforms to build a digital assistant. Also, gives much better integration to SAP’s own various products
  • However, it still needs to grow stronger as compared to the capability of IBM’s Watson, Amazon’s Lex and Google’s dialogue flow where it comes to enable its capability to work as voice enabled chatbot to work in Alexa and google home
I liked Alexa and Google dialog flow for the feature of Speech of bot and good response of a talking bot. however, building a bot easily without knowing much coding was possible in SAP CAI, which makes it a really good tool. The choice of product to go with also depends on the integrated systems in use and the business case. Hence, the call has to be made cautiously while choosing a platform for Bot.
Alexa, Microsoft Azure, Dialogflow (formerly Api.ai)
A rich platform for easy bot development and deployment. Platform independent and supports various languages. Comes with very good NLP technology which makes it a true AI chatbot development tool. Open to various channels to connect. Has a rich library for to create intuitive and interactive response of an AI digital assistant. Overall a very good product for Enterprise Digital assistant development and deployment.
Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite.
It's quite scalable with the choice of services available.
SAP CAI is quite easy to integrate with most of the channels provided out of the box. Load handling an scalability depends on the choice of service taken which is offered in various tiers and use based.
right now we are exploring the product and its capability.
50
Quite a team members.
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