SAP Conversational AI

SAP Conversational AI

Top Rated
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Score 7.4 out of 100
Top Rated
SAP Conversational AI

Overview

Recent Reviews

Easy data integration

7 out of 10
December 01, 2019
We use Conversational AI in our IT services department to encourage employees to use self-service for their common questions and …
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Pricing

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What is SAP Conversational AI?

SAP Conversational AI is a cloud-based enterprise level chatbot building platform.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/registration/contac…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is SAP Conversational AI?

Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant.

Bot Building Platform

SAP Conversational AI provides a powerful building platform that allows for the building of end-to-end chatbots as well as the customization of your digital assistant. Through this platform, you can build or adapt chatbots easily, in days and in full SAP integration. You can also use the platform to create AI chatbots from scratch to automate your customer support, IT service or buying journey.

Digital Assistant

SAP Conversational AI, under the leadership of all major SAP products, participates in the building of a simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant. Any SAP product user can chat with this digital assistant to create a leave request, see the location of a far-away colleague or update the status of an employee after a promotion – all through one unified interface.

SAP Conversational AI Features

  • Supported: Easy-to-use and fastest bot building platform
  • Supported: Proprietary natural language processing (NLP) technology
  • Supported: Support for multiple languages and voice activation
  • Supported: Full integration with SAP portfolio and non-SAP solutions
  • Supported: Leverage data analytics

SAP Conversational AI Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.Screenshot of Connect your chatbot to any communication channel or CRM through our standardized API.Screenshot of Simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant.

SAP Conversational AI Competitors

SAP Conversational AI Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

SAP Conversational AI is a cloud-based enterprise level chatbot building platform.

IBM Watson Assistant are common alternatives for SAP Conversational AI.

Reviewers rate Support Rating highest, with a score of 8.5.

The most common users of SAP Conversational AI are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (71)

Ratings

Reviews

(1-25 of 38)
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Mary Ramirez | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • It performs relatively well in natural language processing.
  • Permits analyzing the text inputs at anytime.
  • The chatbots are highly customizable- we uploaded the one with a mask during the covid-19 pandemic which went a long way in making our websites fun.
  • More improvements should be made on reporting, maybe upgrade from the cluster of tables and figures.
Steven Gomez | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • SAP has helped me manage my teams cost in material management.
  • SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
  • Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
  • Please also SAP Conversational AI to be more user friendly with simpler applications.
  • Please also provide a faster load time due to the software taking time to respond to multiple requests thus slowing response times.
Kunal Sonalkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Chatbots.
  • Text Processing.
  • Bot training and Bot testing.
  • Natural language processing features.
  • Bot connector doesn't get integrated with multiple messaging channels.
  • Pricing can be made more competitive.
  • Demos can be made more intuitive for customers with no prior experience.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Intuitive interface and very lean building process.
  • Non-SAP integrations and "open source" feeling.
  • Frequent updates and changes.
  • Active community.
  • Missing capabilities compared to other competitors.
  • Difficult to understand its positioning after SAP bought RecastAI.
  • Lack of concrete use cases when presented to the SAP community.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It’s rich library of message formatting and rendering and support to various languages.
  • It’s intelligent and capable of recognizing the sentiment level as well as its machine learning capability is amazing to capture the user intentions.
  • Building a bot does not need a lot of knowledge of coding and does not need a lot of coding. It’s very easy to develop and maintain.
  • Tutorial and API reference guide needs improvement so that developers can figure it solution easily. A lot of blogs have been started coming up however, the guide needs to have some examples.
  • Not enough mechanism or tutorial available for bot monitoring.
  • Limited fallback channel options for connected to live agent which does not making it open to other platforms where SAP interaction center.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Ability to use natural language with a match of near specific or exact words.
  • Easy user interface.
  • Available actions on the go and apt suggestions for the next step.
  • More documentation on the usability features.
  • A richer user interface would attract users towards it.
  • The algorithm for understanding the words and language and small typos can be improved upon.
Bharath Srinivas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Quick build time
  • Easy integration with SAP channels
  • Not good integration with voice enabled devices like Alexa
  • Difficult to integrate with Teams and compatible messages types. Difficult to get user information when integrated. No control over user input. Not all Output message formats are supported by SAP CAI with non-SAP channels.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The management of Natural Language through the use of entities and intents is excellent.
  • It allows you to apply good practices using the test of the expressions that are thought to be added in the intents, where it allows you to validate if the expression you are thinking of adding is being taken by two intents.
  • As an improvement, I think it would be interesting not to reset the memory when you make the request called from the webhook.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Bots in any language
  • Very easy to use
  • Fast time to market
  • Classification algorithm.
  • Custom enrichments to have a global view of all enrichments for a group of entity values.
  • Endpoint that manages gazettes.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.
  • It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy both implement as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).
  • SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.
  • SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
  • There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
  • It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
Ahmed Khan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Natural language processing.
  • Integration with social networks and legacy systems.
  • User-friendly.
  • Predefined templates/BOTs.
  • Minimum or no code; can be configured by any business user.
  • Task scheduler.
Timo Denk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Great user interface
  • Quick sign-up to first chat bot time
  • Well working machine learning algorithms that understand conversations well
  • Add more predefined skills
  • Explain better on the web page where the limitations of the current technology are, e.g. is it working with negations, say "The movie was great and everything was great is not what I think".
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Integration with other communication platforms like Telegram, FaceBook Messenger, Amazon Alexa
  • Easy to develop intelligent bots
  • Excellent performance
  • Integration with control version software like Git and GitHub
  • Quality revision with integration with SonarQ, for example
  • Some additional plugins to extend features
Vighnesh Kamath | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Ease of use
  • Fewer clicks & navigation
  • Performance wise, the product is quite good
  • Does not provide out of box support for attachment upload or screenshot processing to the bot
  • The CAI Chatbot endpoint doesn't connect directly to our business logic and needs expensive implementation changes
  • Authentication process is not available within CAI, it relies on other third party provider
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Drag-and-drop user interface making it accessible for technical as well as non-technical users.
  • Free tier to develop different chatbots without cost -> easily able to start a proof of concept.
  • Integratable with lots of different channels.
  • Different opensource (GitHub) projects making it easy to customize the Conversational AI client or self-host the connector.
  • Great API + documentation making it a breeze for developers to integrate chatbots in different architectures.
  • Better copy-paste functionality in order to copy certain intents between bots without having to make them public.
  • Possibility to export data of intents and entities to CSV.
  • Better version control -> see differences between the versions easily.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ready-made.
  • Reputation from SAP behind the product.
  • Good APIs.
  • A beginner needs a bit of training.
  • It is a free product so I hesitate a bit. I'd feel more comfortable if it costs a bit.
November 14, 2019

Nice but only for English

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Guide new users in onboarding process.
  • Let user talk freely without reading from a screen or pressing in it.
  • Gaining general information from user before engaging a real employee.
  • Other languages besides English.
  • Let organize workflows drive the conversation.
  • More standard domains.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • User interface. SAP CAI has the best approach to help non-technical people to understand and design chatbots efficiently
  • Documentation and community. You always find responses to your questions
  • French NLP efficiency
  • Documentation update. Some of the very nice tutorials and docs seem outdated or not SAP-branded, which can be confusing
  • Fallback channels. The intercom fallback channel has an important lack of speed, and the SAP fallback channel seems complicated to implement in a product development sprint
Soumalya Nath | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • SAP Conversational AI is the chatbot platform for SAP product environment. It has very easy integration features with the whole SAP landscape.
  • There will soon be a lot of out-of-the-box skills available for different SAP products like SuccessFactors, etc.
  • SAP Conversational AI prototyping is free. Hence it is extremely easy to create a POC for a client.
  • Conversational AI supports internationalization very efficiently. The only problem is that there isn’t any direct tool in the Conversational AI platform which will translate intents from English to other locales.
  • With the latest release, Conversational AI bot connectors have matured a lot, hence the implementation effort for Conversational AI in an SAP landscape has been reduced drastically.
  • The Conversational AI bot building platform is very simple to use, and intuitive, hence it isn't an issue for a beginner to start working with it. For simple skills you also don’t need to code.
  • There is no option to export all intents. This makes translation of skills very effort consuming.
  • There are no data masking features in Conversational AI. Hence some clients feel uncomfortable when their data is being sent to the cloud. But Conversational AI is GDPR compliant.
  • It is tricky to implement a Conversational AI bot in a non-SAP environment. Though it is possible.
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