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SAP Conversational AI (discontinued)

SAP Conversational AI (discontinued)

Overview

What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise…

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Learn from top reviewers

Swift conversation and Smooth automation

Rating: 7 out of 10
May 7, 2022
IncentivizedVetted ReviewVerified User
We use SAP conversational AI to set up multifunctional bots to work on the repetitive tasks in the firm. We largely use the bots, and chatbots to be specific on our websites t...
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Mary Ramirez
Administrator - Information Technology
Assistant Director Of Information Technology
J.Crew
SAP Conversational AI (discontinued)3 years of experience

An excellent tool for Conversation starter- SAP Conversational AI

Rating: 7 out of 10
March 25, 2022
IncentivizedVetted ReviewVerified User
SAP Conversational AI has given an edge to our organization's inquiry process. We are able to chat with the potential clients and solve their queries. We are solving live prob...
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Dr. ROOPESH RAO
Consultant - Customer Service
Head Industry Institute Initiatives/Training and placement officer
Datta Meghe Institute of Medical Sciences
SAP Conversational AI (discontinued)2 years of experience

Platform to build different types of chatbots easily

Rating: 9 out of 10
March 22, 2022
IncentivizedVetted ReviewVerified User
It is an accessible and very flexible software. Thanks to its integrations we can use it with different solutions to build different multilingual Chatbots for our instant mess...
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Ashley Lanzoni
Engineer - Information Technology
Software Engineer
Niantic, Inc.
SAP Conversational AI (discontinued)3 years of experience

SAP Conversational AI Excellent Use for Data Orders & Processing Payments

Rating: 6 out of 10
March 16, 2022
IncentivizedVetted ReviewVerified User
SAP Conversational AI is software that I have used to manage my team's finances due to the high cost of material being purchased. The application of SAP has greatly helped my ...
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Steven Gomez
Engineer - Research & Development
Engineer II | Scientific Associate II
Vertex Pharmaceuticals
SAP Conversational AI (discontinued)1 year of experience

SAP Conversational AI - Low code convenient natural language services

Rating: 8 out of 10
March 15, 2022
IncentivizedVetted ReviewVerified User
SAP Conversational AI is primarily used in chatbots to help customers navigate different products in an e-commerce setting. It's low on code so it can be easily integrated wit...
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Kunal Sonalkar
Analyst - Information Technology
Supply Chain Data Analytics & Machine Learning
Publix Super Markets
SAP Conversational AI (discontinued)3 years of experience

Intuitive interface, easy to explain, exciting for the team

Rating: 8 out of 10
April 25, 2021
IncentivizedVetted ReviewVerified User
We are building proof of concepts in the context of ERP and CRM softwares. It is a great platform to easily build and showcase what chatbots are, how it helps customers buildi...
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Verified user
Team Lead
SAP Conversational AI (discontinued)2 years of experience

Sap Conversational AI, a preferred tool for AI digital assistant.

Rating: 8 out of 10
April 24, 2021
IncentivizedVetted ReviewVerified User
We are using SAP Conversational AI to develop intelligent personal assistant for B2B and B2C which serve to day to day business problems to reduce dependency on live agents et...
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Verified user
Consultant
SAP Conversational AI (discontinued)1 year of experience

SAP CAI: A Chatbot for the Intelligent Enterprise

Rating: 8 out of 10
April 24, 2021
IncentivizedVetted ReviewVerified User
It is used as a recommendation for implementing chatbot features in enterprise applications which makes the end-user experience hassle-free, without the need for accessing SAP...
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Verified user
Team Lead
SAP Conversational AI (discontinued)2 years of experience

SAP Conversation AI is easy to build and use. Wish it offered more features.

Rating: 9 out of 10
February 12, 2020
IncentivizedVetted ReviewVerified User
We have submitted multiple POCs with clients for helpdesk and digital assistant bot scenarios. We are pushing chatbots so that they can get quick answers for their day to day ...
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Bharath Srinivas
Employee - Information Technology
Manager
Capgemini
SAP Conversational AI (discontinued)1 year of experience

How SAP CAI can help you simplify and improve the relationship with your customers.

Rating: 9 out of 10
December 13, 2019
IncentivizedVetted ReviewVerified User
At that time we found ourselves in the development of Chatbot for our clients through SAP CAI using the established communication channels. Additionally, we use the API to est...
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Verified user
Team Lead
SAP Conversational AI (discontinued)1 year of experience

My SAP Conversational AI Review

Rating: 8 out of 10
December 7, 2019
IncentivizedVetted ReviewVerified User
We use SAP Conversational AI to automate business processes and improve customer support with AI chatbots.
Continue reading
Verified user
Manager
SAP Conversational AI (discontinued)1 year of experience

Easy data integration

Rating: 7 out of 10
December 1, 2019
IncentivizedVetted ReviewVerified User
We use Conversational AI in our IT services department to encourage employees to use self-service for their common questions and activities. We are also looking to expand this...
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Verified user
Consultant
SAP Conversational AI (discontinued)1 year of experience

Chatbots using SAP Conversational AI for large multi-channel deployments

Rating: 7 out of 10
November 27, 2019
IncentivizedVetted ReviewVerified User
SAP Conversational AI is used currently for chatbot for deployment on our organization's website as a digital assistance for customer support and informational conversations t...
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Aditya Mohan
Analyst - Information Technology
Manager
Skive it
SAP Conversational AI (discontinued)1 year of experience

Review of SAP Conversational AI

Rating: 10 out of 10
November 26, 2019
IncentivizedVetted ReviewVerified User
For the following reasons, SAP Conversational AI is being used in our organization: Enables immediate responses to our Business Users’ SAP and support related questions in Fre...
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Ahmed Khan
Professional - Information Technology
Techno-Functional Lead SAP S/4 HANA (SD)
Barrett Hodgson Pakistan
SAP Conversational AI (discontinued)1 year of experience

Experimental Evaluation Yielded Positive Results

Rating: 8 out of 10
November 22, 2019
IncentivizedVetted ReviewVerified User
We use SAP Conversational AI for testing purposes internally. As the holder of the company I experiment with the latest technologies before customers request them. Once custom...
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Timo Denk
Board Member - Information Technology
Founder
Denk Development
SAP Conversational AI (discontinued)1 year of experience
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Awards

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Pricing

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SAP Conversational AI (discontinued)

SAP Conversational AI (discontinued)

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What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/registration/contac…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration, and to create AI chatbots from scratch to automate customer support, IT service or buying journey. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.


SAP Conversational AI (discontinued) Features

  • Supported: Ease-of-use
  • Supported: Proprietary natural language processing (NLP) technology
  • Supported: Support for multiple languages and voice activation
  • Supported: Full integration with SAP portfolio and non-SAP solutions
  • Supported: Leverage data analytics

SAP Conversational AI (discontinued) Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.Screenshot of Connect your chatbot to any communication channel or CRM through our standardized API.Screenshot of Simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant.

SAP Conversational AI (discontinued) Competitors

SAP Conversational AI (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.

IBM watsonx Assistant, Heyday AI, and ORAI Robotics are common alternatives for SAP Conversational AI (discontinued).

Reviewers rate Support Rating highest, with a score of 6.5.

The most common users of SAP Conversational AI (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(65)

Reviews

(1-25 of 37)
Companies can't remove reviews or game the system. Here's why

Swift conversation and Smooth automation

Rating: 7 out of 10
Incentivized
May 07, 2022
MR
Mary Ramirez
Assistant Director Of Information Technology
J.Crew (Apparel & Fashion, 1001-5000 employees)
Vetted Review
Verified User
SAP Conversational AI (discontinued)
3 years of experience
View profile
Pros and Cons
  • It performs relatively well in natural language processing.
  • Permits analyzing the text inputs at anytime.
  • The chatbots are highly customizable- we uploaded the one with a mask during the covid-19 pandemic which went a long way in making our websites fun.

SAP Conversational AI Excellent Use for Data Orders & Processing Payments

Rating: 6 out of 10
Incentivized
March 16, 2022
SG
Steven Gomez
Engineer II | Scientific Associate II
Vertex Pharmaceuticals (Biotechnology, 1001-5000 employees)
Vetted Review
Verified User
SAP Conversational AI (discontinued)
1 year of experience
View profile
Pros and Cons
  • SAP has helped me manage my teams cost in material management.
  • SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
  • Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.

Sap Conversational AI, a preferred tool for AI digital assistant.

Rating: 8 out of 10
Incentivized
April 24, 2021
Verified User
Vetted Review
Verified User
SAP Conversational AI (discontinued)
1 year of experience
Pros and Cons
  • It’s rich library of message formatting and rendering and support to various languages.
  • It’s intelligent and capable of recognizing the sentiment level as well as its machine learning capability is amazing to capture the user intentions.
  • Building a bot does not need a lot of knowledge of coding and does not need a lot of coding. It’s very easy to develop and maintain.

How SAP CAI can help you simplify and improve the relationship with your customers.

Rating: 9 out of 10
Incentivized
December 13, 2019
Verified User
Vetted Review
Verified User
SAP Conversational AI (discontinued)
1 year of experience
Pros and Cons
  • The management of Natural Language through the use of entities and intents is excellent.
  • It allows you to apply good practices using the test of the expressions that are thought to be added in the intents, where it allows you to validate if the expression you are thinking of adding is being taken by two intents.

Chatbots using SAP Conversational AI for large multi-channel deployments

Rating: 7 out of 10
Incentivized
November 27, 2019
AM
Aditya Mohan
Manager
Skive it (Airlines/Aviation, 51-200 employees)
Vetted Review
Verified User
SAP Conversational AI (discontinued)
1 year of experience
Pros and Cons
  • SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.
  • It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy both implement as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).
  • SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.

SAP CAI + Node + Python = Great Bot

Rating: 10 out of 10
Incentivized
November 22, 2019
Verified User
Vetted Review
Verified User
SAP Conversational AI (discontinued)
2 years of experience
Pros and Cons
  • Integration with other communication platforms like Telegram, FaceBook Messenger, Amazon Alexa
  • Easy to develop intelligent bots
  • Excellent performance

Great product, fantastic support!

Rating: 10 out of 10
Incentivized
November 18, 2019
Verified User
Vetted Review
Reseller
SAP Conversational AI (discontinued)
2 years of experience
Pros and Cons
  • Drag-and-drop user interface making it accessible for technical as well as non-technical users.
  • Free tier to develop different chatbots without cost -> easily able to start a proof of concept.
  • Integratable with lots of different channels.
  • Different opensource (GitHub) projects making it easy to customize the Conversational AI client or self-host the connector.
  • Great API + documentation making it a breeze for developers to integrate chatbots in different architectures.

Nice but only for English

Rating: 7 out of 10
Incentivized
November 14, 2019
Verified User
Vetted Review
Verified User
SAP Conversational AI (discontinued)
1 year of experience
Pros and Cons
  • Guide new users in onboarding process.
  • Let user talk freely without reading from a screen or pressing in it.
  • Gaining general information from user before engaging a real employee.

SAP tools that make you think of SAP as a startup.

Rating: 8 out of 10
Incentivized
November 13, 2019
Verified User
Vetted Review
Verified User
SAP Conversational AI (discontinued)
1 year of experience
Pros and Cons
  • User interface. SAP CAI has the best approach to help non-technical people to understand and design chatbots efficiently
  • Documentation and community. You always find responses to your questions
  • French NLP efficiency

SAP Conversational AI, through a developer's eyes

Rating: 10 out of 10
Incentivized
November 04, 2019
SN
Soumalya Nath
Team Lead
Accenture the Netherlands (Management Consulting, 10,001+ employees)
Vetted Review
Verified User
SAP Conversational AI (discontinued)
1 year of experience
View profile
Pros and Cons
  • SAP Conversational AI is the chatbot platform for SAP product environment. It has very easy integration features with the whole SAP landscape.
  • There will soon be a lot of out-of-the-box skills available for different SAP products like SuccessFactors, etc.
  • SAP Conversational AI prototyping is free. Hence it is extremely easy to create a POC for a client.
  • Conversational AI supports internationalization very efficiently. The only problem is that there isn’t any direct tool in the Conversational AI platform which will translate intents from English to other locales.
  • With the latest release, Conversational AI bot connectors have matured a lot, hence the implementation effort for Conversational AI in an SAP landscape has been reduced drastically.
  • The Conversational AI bot building platform is very simple to use, and intuitive, hence it isn't an issue for a beginner to start working with it. For simple skills you also don’t need to code.

SAP CAI is amazing!

Rating: 10 out of 10
Incentivized
October 17, 2019
Verified User
Vetted Review
Verified User
Pros and Cons
  • Multiple language support.
  • Short implementation time.
  • API based, so easily integrated with other tools like Skype for Business and social.
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