Swift conversation and Smooth automation
We use SAP conversational AI to set up multifunctional bots to work on the repetitive tasks in the firm. We largely use the bots, and …
Overview
What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise…
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What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until…
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SAP Conversational AI (discontinued)?
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration, and to create AI chatbots from scratch to automate customer support, IT service or buying journey. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.
SAP Conversational AI (discontinued) Features
- Supported: Ease-of-use
- Supported: Proprietary natural language processing (NLP) technology
- Supported: Support for multiple languages and voice activation
- Supported: Full integration with SAP portfolio and non-SAP solutions
- Supported: Leverage data analytics
SAP Conversational AI (discontinued) Screenshots
SAP Conversational AI (discontinued) Competitors
- IBM watsonx Assistant
- Heyday AI
- ORAI Robotics
- Termi
- CREALOGIX Conversational AI
- Microsoft LUIS
- Google Dialogflow
SAP Conversational AI (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Frequently Asked Questions
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.
IBM watsonx Assistant, Heyday AI, and ORAI Robotics are common alternatives for SAP Conversational AI (discontinued).
Reviewers rate Support Rating highest, with a score of 6.5.
The most common users of SAP Conversational AI (discontinued) are from Enterprises (1,001+ employees).
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Reviews
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May 07, 2022
Swift conversation and Smooth automation
- It performs relatively well in natural language processing.
- Permits analyzing the text inputs at anytime.
- The chatbots are highly customizable- we uploaded the one with a mask during the covid-19 pandemic which went a long way in making our websites fun.
- More improvements should be made on reporting, maybe upgrade from the cluster of tables and figures.
- chatbox
- feedback link
- marketing
- application forms
- dialogue box
- Help tab must be more user friendly
- GUI can be improved
- User experience can be enhanced
March 22, 2022
Platform to build different types of chatbots easily
- Seamless and intuitive UI/UX.
- Provides native NLP support for different languages.
- Ability to activate by voice
- Multilingual.
- It is a very intuitive platform, but prior knowledge is needed to build a chatbot.
- SAP has helped me manage my teams cost in material management.
- SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
- Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
- Please also SAP Conversational AI to be more user friendly with simpler applications.
- Please also provide a faster load time due to the software taking time to respond to multiple requests thus slowing response times.
- Chatbots.
- Text Processing.
- Bot training and Bot testing.
- Natural language processing features.
- Bot connector doesn't get integrated with multiple messaging channels.
- Pricing can be made more competitive.
- Demos can be made more intuitive for customers with no prior experience.
- Intuitive interface and very lean building process.
- Non-SAP integrations and "open source" feeling.
- Frequent updates and changes.
- Active community.
- Missing capabilities compared to other competitors.
- Difficult to understand its positioning after SAP bought RecastAI.
- Lack of concrete use cases when presented to the SAP community.
- It’s rich library of message formatting and rendering and support to various languages.
- It’s intelligent and capable of recognizing the sentiment level as well as its machine learning capability is amazing to capture the user intentions.
- Building a bot does not need a lot of knowledge of coding and does not need a lot of coding. It’s very easy to develop and maintain.
- Tutorial and API reference guide needs improvement so that developers can figure it solution easily. A lot of blogs have been started coming up however, the guide needs to have some examples.
- Not enough mechanism or tutorial available for bot monitoring.
- Limited fallback channel options for connected to live agent which does not making it open to other platforms where SAP interaction center.
April 24, 2021
SAP CAI: A Chatbot for the Intelligent Enterprise
- Ability to use natural language with a match of near specific or exact words.
- Easy user interface.
- Available actions on the go and apt suggestions for the next step.
- More documentation on the usability features.
- A richer user interface would attract users towards it.
- The algorithm for understanding the words and language and small typos can be improved upon.
- Quick build time
- Easy integration with SAP channels
- Not good integration with voice enabled devices like Alexa
- Difficult to integrate with Teams and compatible messages types. Difficult to get user information when integrated. No control over user input. Not all Output message formats are supported by SAP CAI with non-SAP channels.
December 13, 2019
How SAP CAI can help you simplify and improve the relationship with your customers.
- The management of Natural Language through the use of entities and intents is excellent.
- It allows you to apply good practices using the test of the expressions that are thought to be added in the intents, where it allows you to validate if the expression you are thinking of adding is being taken by two intents.
- As an improvement, I think it would be interesting not to reset the memory when you make the request called from the webhook.
December 07, 2019
My SAP Conversational AI Review
- Bots in any language
- Very easy to use
- Fast time to market
- Classification algorithm.
- Custom enrichments to have a global view of all enrichments for a group of entity values.
- Endpoint that manages gazettes.
December 01, 2019
Easy data integration
- FAQs.
- Getting data from our APIs.
- Small talk.
- Language support.
- UI customization.
- SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.
- It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy both implement as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).
- SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.
- SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
- There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
- It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
November 26, 2019
Review of SAP Conversational AI
- Natural language processing.
- Integration with social networks and legacy systems.
- User-friendly.
- Predefined templates/BOTs.
- Minimum or no code; can be configured by any business user.
- Task scheduler.
November 22, 2019
Experimental Evaluation Yielded Positive Results
- Great user interface
- Quick sign-up to first chat bot time
- Well working machine learning algorithms that understand conversations well
- Add more predefined skills
- Explain better on the web page where the limitations of the current technology are, e.g. is it working with negations, say "The movie was great and everything was great is not what I think".
November 22, 2019
SAP Conversational AI = Sensational AI
- Ease Of Use
- Deployment on Range of Applications - Facebook, Slack, etc
- Integration with Alexa
- Ease of connection to SAP Backend
- Ease of Deployment on Google Hangouts
November 22, 2019
SAP CAI + Node + Python = Great Bot
- Integration with other communication platforms like Telegram, FaceBook Messenger, Amazon Alexa
- Easy to develop intelligent bots
- Excellent performance
- Integration with control version software like Git and GitHub
- Quality revision with integration with SonarQ, for example
- Some additional plugins to extend features
November 18, 2019
CAI looks promising, awaiting value
- Ease of use
- Fewer clicks & navigation
- Performance wise, the product is quite good
- Does not provide out of box support for attachment upload or screenshot processing to the bot
- The CAI Chatbot endpoint doesn't connect directly to our business logic and needs expensive implementation changes
- Authentication process is not available within CAI, it relies on other third party provider
November 18, 2019
Great product, fantastic support!
- Drag-and-drop user interface making it accessible for technical as well as non-technical users.
- Free tier to develop different chatbots without cost -> easily able to start a proof of concept.
- Integratable with lots of different channels.
- Different opensource (GitHub) projects making it easy to customize the Conversational AI client or self-host the connector.
- Great API + documentation making it a breeze for developers to integrate chatbots in different architectures.
- Better copy-paste functionality in order to copy certain intents between bots without having to make them public.
- Possibility to export data of intents and entities to CSV.
- Better version control -> see differences between the versions easily.
November 18, 2019
Good, would love to pay for it.
- Ready-made.
- Reputation from SAP behind the product.
- Good APIs.
- A beginner needs a bit of training.
- It is a free product so I hesitate a bit. I'd feel more comfortable if it costs a bit.
November 14, 2019
Nice but only for English
- Guide new users in onboarding process.
- Let user talk freely without reading from a screen or pressing in it.
- Gaining general information from user before engaging a real employee.
- Other languages besides English.
- Let organize workflows drive the conversation.
- More standard domains.
November 13, 2019
SAP tools that make you think of SAP as a startup.
- User interface. SAP CAI has the best approach to help non-technical people to understand and design chatbots efficiently
- Documentation and community. You always find responses to your questions
- French NLP efficiency
- Documentation update. Some of the very nice tutorials and docs seem outdated or not SAP-branded, which can be confusing
- Fallback channels. The intercom fallback channel has an important lack of speed, and the SAP fallback channel seems complicated to implement in a product development sprint
November 04, 2019
SAP Conversational AI, through a developer's eyes
- SAP Conversational AI is the chatbot platform for SAP product environment. It has very easy integration features with the whole SAP landscape.
- There will soon be a lot of out-of-the-box skills available for different SAP products like SuccessFactors, etc.
- SAP Conversational AI prototyping is free. Hence it is extremely easy to create a POC for a client.
- Conversational AI supports internationalization very efficiently. The only problem is that there isn’t any direct tool in the Conversational AI platform which will translate intents from English to other locales.
- With the latest release, Conversational AI bot connectors have matured a lot, hence the implementation effort for Conversational AI in an SAP landscape has been reduced drastically.
- The Conversational AI bot building platform is very simple to use, and intuitive, hence it isn't an issue for a beginner to start working with it. For simple skills you also don’t need to code.
- There is no option to export all intents. This makes translation of skills very effort consuming.
- There are no data masking features in Conversational AI. Hence some clients feel uncomfortable when their data is being sent to the cloud. But Conversational AI is GDPR compliant.
- It is tricky to implement a Conversational AI bot in a non-SAP environment. Though it is possible.
October 21, 2019
SAP Conversational AI for the first lead
- Simple User Interface
- Simple Backend to work with and easy implementation of conversational flows
- Fast response time
- The overall uptime of the servers
- The options to customize the UI
October 17, 2019
SAP CAI is amazing!
- Multiple language support.
- Short implementation time.
- API based, so easily integrated with other tools like Skype for Business and social.
- Better knowledge centers/forums to train SAP consultants on this technology. No good best practices found on SAP training hub nor on SAP provider (SAP SCN/ FAQ etc). Would like something like SAP best practices for core modules. We find documentation is missing.