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SAP Conversational AI (discontinued)

SAP Conversational AI (discontinued)

Overview

What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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SAP Conversational AI (discontinued)

SAP Conversational AI (discontinued)

N/A
Unavailable

What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/registration/contac…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration, and to create AI chatbots from scratch to automate customer support, IT service or buying journey. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.


SAP Conversational AI (discontinued) Features

  • Supported: Ease-of-use
  • Supported: Proprietary natural language processing (NLP) technology
  • Supported: Support for multiple languages and voice activation
  • Supported: Full integration with SAP portfolio and non-SAP solutions
  • Supported: Leverage data analytics

SAP Conversational AI (discontinued) Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.Screenshot of Connect your chatbot to any communication channel or CRM through our standardized API.Screenshot of Simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant.

SAP Conversational AI (discontinued) Competitors

SAP Conversational AI (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.

IBM watsonx Assistant, Heyday AI, and ORAI Robotics are common alternatives for SAP Conversational AI (discontinued).

Reviewers rate Support Rating highest, with a score of 6.5.

The most common users of SAP Conversational AI (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(65)

Attribute Ratings

Reviews

(1-25 of 32)
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April 25, 2021

Intuitive interface, easy to explain, exciting for the team

Verified User
Team Lead in Professional Services
Information Technology and Services Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
The community is great, as well as the blogs content published by the product team. The support is the same as any other SAP product, you can open an incident through the ONE Support Launchpad for your component and get technical support - however they do not offer consulting-like support, such as recommending workflows and so on.
April 24, 2021

Sap Conversational AI, a preferred tool for AI digital assistant.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
A rich platform for easy bot development and deployment. Platform independent and supports various languages. Comes with very good NLP technology which makes it a true AI chatbot development tool. Open to various channels to connect. Has a rich library for to create intuitive and interactive response of an AI digital assistant. Overall a very good product for Enterprise Digital assistant development and deployment.
April 24, 2021

SAP CAI: A Chatbot for the Intelligent Enterprise

Verified User
Team Lead in Information Technology
Accounting Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Since it is backed by SAP, it offers a strong support and since SAP is constantly evolving its products the new features get constantly updated in the product which actually helps in a better offering for the end user in terms of capabilities, functionality and the overall user experience. Thus overall support is great.
November 27, 2019

Chatbots using SAP Conversational AI for large multi-channel deployments

AM
Aditya Mohan
Manager
Skive it (Airlines/Aviation, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
5
Overall support is less especially here in North America market. This includes both the support interactional with SAP as well as support documentation available including best practices documents, integration and code samples.
November 18, 2019

Great product, fantastic support!

Verified User
Consultant in Information Technology
Information Technology and Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
ResellerIncentivized
Support Rating
9
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
October 21, 2019

SAP Conversational AI for the first lead

AK
Alex Koss
Trainee
Data One GmbH (Computer Software, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
The support is super responsive and the bot with its framework is well documented. With the built in templates you can create a bot in under a minute. The multi language support makes it easy to deploy a bot on a internationally used website. The chat support is best for smaller questions.
October 17, 2019

SAP CAI is amazing!

Verified User
Consultant in Information Technology
Information Technology and Services Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
This was our first pilot run on our support project and we found that SAP CAI implementation time is much much shorter and simpler to deploy. It is like "ready to use."
The only problem we found was documentation on how to use/ deploy/ etc. It would be great if best practices available were available.
October 14, 2019

SAP CAI - Adding Intelligence to Enterprise

SG
Sudip G
Subject Matter Expert
TATA Consultancy Services (Information Technology and Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
SAP CAI support team is very active. Thanks to the community for making our job much easier! Whenever we needed support we reached out through email and support tickets and our issue got resolved. Without SAP CAI's support we would never have achieved which we have achieved today.
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