SAP Crystal



SAP Crystal Report Review

This tool is amazing for reporting. You can generate reports from different types of data sources easily. We are using this tool in the …

First time caller, long time user.

We use it as our main reporting tool as part of our software application for all internal and external reports.
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Crystal Delivers Thousands of Reports Per Week

We use Crystal Reports to generate over 200 standard reports for various data topics from our record-keeping system. These reports can be …
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SAP Crystal Reports review

We use SAP Crystal to automate and generate a set of reports that are usually exported as PDF files directly to the user's email inboxes. …

SAP Crystal overall satisfaction

SAP Crystal is being used by my organization to generate all kinds of reports across the entire organization. The company has been using …
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Decent reporting tool

I used SAP Crystal for report visualization. The graphs in the tool are outstanding with strong information telling ability combining with …
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Popular Features

View all 29 features

Publish to PDF (132)


Report sharing and collaboration (119)


Report Formatting Templates (116)


Formatting capabilities (134)


Reviewer Pros & Cons

View all pros & cons


View all pricing

Upgrade Version to SAP Crystal Reports 2020


On Premise
per single user license

SAP Crystal Reports 2020 64-Bit


On Premise
per single user license

SAP Crystal Reports 2016 32-Bit


On Premise
per single user license

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

BI Standard Reporting


Ad-hoc Reporting


Report Output and Scheduling


Data Discovery and Visualization


Access Control and Security


Mobile Capabilities


Application Program Interfaces (APIs) / Embedding


Product Details

What is SAP Crystal?

SAP Crystal Reports and SAP Crystal Server are designed to help users create pixel-perfect, richly formatted, and dynamic reports from virtually any data source – delivered in dozens of export formats, in up to 24 languages. SAP Crystal Reports is a production reporting tool designed to turn almost any data source into interactive, actionable information that can be accessed offline or online, from applications, portals and mobile devices. SAP Crystal Server enables self-service access to reports, dashboards, and data exploration within a secure infrastructure.

SAP Crystal Features

BI Platform Features

  • Supported: Administration via Web Interface
  • Supported: Live Connection to External Data
  • Supported: Snapshot of External Data
  • Supported: OLAP (Pre-processed cube representation)
  • Supported: ROLAP (SQL-layer querying)
  • Supported: Multi-Data Source Reporting (Blending)
  • Supported: Data warehouse / dictionary layer

Supported Data Sources Features

  • Supported: MS Excel Workbooks
  • Supported: Text Files (CSV, etc)
  • Supported: Oracle
  • Supported: MS SQL Server
  • Supported: IBM DB2
  • Supported: Postgres
  • Supported: MySQL
  • Supported: ODBC
  • Supported: EMC Greenplum
  • Supported: HP Vertica
  • Supported: SAP Hana
  • Supported: Teradata
  • Supported: Salesforce
  • Supported: SAP

BI Standard Reporting Features

  • Supported: Pixel Perfect reports
  • Supported: Customizable dashboards
  • Supported: Report Formatting Templates

Ad-hoc Reporting Features

  • Supported: Drill-down analysis
  • Supported: Formatting capabilities
  • Supported: Integration with R or other statistical packages
  • Supported: Report sharing and collaboration

Report Output and Scheduling Features

  • Supported: Publish to Web
  • Supported: Publish to PDF
  • Supported: Output Raw Supporting Data
  • Supported: Report Versioning
  • Supported: Report Delivery Scheduling
  • Supported: Delivery to Remote Servers

Data Discovery and Visualization Features

  • Supported: Location Analytics / Geographic Visualization

Access Control and Security Features

  • Supported: Multi-User Support (named login)
  • Supported: Role-Based Security Model
  • Supported: Multiple Access Permission Levels (Create, Read, Delete)
  • Supported: Report-Level Access Control
  • Supported: Table-Level Access Control (BI-layer)
  • Supported: Field-Level Access Control (BI-layer)
  • Supported: Single Sign-On (SSO)

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Dedicated iOS Application
  • Supported: Dedicated Android Application
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Application Program Interfaces (APIs) / Embedding Features

  • Supported: Javascript API
  • Supported: Java API
  • Supported: Themeable User Interface (UI)
  • Supported: Customizable Platform (Open Source)

SAP Crystal Screenshots

Pixel-perfect reporting solutionRefresh with a clickBuild pixel-perfect documentsConnect to all data sourcesUse drag and dropBuild interactive reportsExport to popular formats

SAP Crystal Videos

SAP Crystal Solutions: The Mobile Worker Use Case
SAP Crystal Solutions: Identify and Eliminate Clutter in Your Visualizations
SAP Crystal Solutions: How to Buy SAP Crystal Reports Digitally

SAP Crystal Downloadables

SAP Crystal Integrations

  • SAP Crystal Reports for Visual Studio
  • SAP Crystal Reports for Eclipse

SAP Crystal Competitors

SAP Crystal Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Japanese, Spanish, Simplified Chinese, Italian, Dutch, Russian, Korean, Traditional Chinese, Portuguese, Swedish, Polish, Danish, Norwegian, Finnish, Thai, Czech, Hungarian, Slovakian, Turkish, Romanian, Slovenian


View all alternatives

Frequently Asked Questions

What is SAP Crystal?

SAP Crystal is an analytics and reporting software solution for SMBs. SAP Crystal comprises Crystal Reports for pixel-perfect reporting, and SAP Crystal Server for automated distribution and self-service access to reports, dashboards and data exploration.

What is SAP Crystal's best feature?

Reviewers rate Publish to PDF highest, with a score of 9.2.

Who uses SAP Crystal?

The most common users of SAP Crystal are from Mid-size Companies and the Information Technology & Services industry.


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Companies can't remove reviews or game the system. Here's why
Issac Paul | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Developer support is required in case a major change in template is required and the user cannot take informed decision until change is made and SAP developer support is reliable in case of change request.

Also their user community is a good source for clearing any issues and have a reliable community of verified users ensuring the apt solution is received in case of a problem
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Crystal report is very supportive in daily need of reports or any organization. Basic functionality of operational reports detailing the Sales Order details or PO in a manner which can be used very easily. A readily available solution for delivering any customized need in terms of pixelated reporting can be met easily with the tool.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Case response has been good over the years, but fortunately not really needed since the product is very stable.
However, SAP seems to have lost its focus on Crystal and has not made much of an attempt at keeping it competitive with other products. There has been a push to start exploring other options.
Dell Stinnett-Christy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SAP doesn't actively support SAP Crystal Reports unless you have other SAP software, although good support is available from some SAP employees along with volunteers on the SAP Community site. (I'm one of the people who answer questions there...)
January 08, 2018

Deploy and be amazed

Jeff Hieber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support forums are a plus and the user community is excellent, I believe SAP could do a better job of providing some initial setup and deployment support to all users. Successful implementation only helps them sell more software.
Nathan Patrick Taylor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
Score 9 out of 10
Vetted Review
Verified User
Review Source
1) Support system executives are nice and friendly. They try to understand your problem and try to solve as soon as possible.
2) They give proper direction how to solve your problems.
3) Most of the time you can find your qstions's answer on INTERNET , FAQ's easily so that you don't have to wait for a long time to solve it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Good news - we have had not had to submit an incident for SAP Support; any issue we have had with Crystal Reports we can search the SAP Community site and the error is resolved. It is a top used SAP Community and I recommend everyone use it when they have an issue.