SAP Crystal Reviews

502 Ratings
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Score 7.9 out of 100

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Reviews (1-17 of 17)

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December 01, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Support Rating

9
SAP Crystal report is very supportive in daily need of reports or any organization. Basic functionality of operational reports detailing the Sales Order details or PO in a manner which can be used very easily. A readily available solution for delivering any customized need in terms of pixelated reporting can be met easily with the tool.
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October 25, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Rating

3
Case response has been good over the years, but fortunately not really needed since the product is very stable.
However, SAP seems to have lost its focus on Crystal and has not made much of an attempt at keeping it competitive with other products. There has been a push to start exploring other options.
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October 16, 2018
Dell Stinnett-Christy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Rating

3
SAP doesn't actively support SAP Crystal Reports unless you have other SAP software, although good support is available from some SAP employees along with volunteers on the SAP Community site. (I'm one of the people who answer questions there...)
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January 09, 2018
Molly Lippsett | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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Support Rating

2
I don't even know where to look for SAP support - the most helpful resources are StackOverflow articles written by users, the SAP documentation is hard to find and even harder to use.
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January 08, 2018
Ercole Lugari | TrustRadius Reviewer
Score 7 out of 10
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Support Rating

3

The support is slow and very difficult to get hold to

Much better is the knowledge base and SAP forum to get an initial answer

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January 08, 2018
Jeff Hieber | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Support Rating

7
Support forums are a plus and the user community is excellent, I believe SAP could do a better job of providing some initial setup and deployment support to all users. Successful implementation only helps them sell more software.
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January 22, 2016
Nathan Patrick Taylor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support Rating

6
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
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May 10, 2016
Cody Martin | TrustRadius Reviewer
Score 6 out of 10
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Support Rating

5
Most support can be obtained through forums and other users. Typically this provides a better experiencing that contacting SAP directly.
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July 23, 2018
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
1) Support system executives are nice and friendly. They try to understand your problem and try to solve as soon as possible.
2) They give proper direction how to solve your problems.
3) Most of the time you can find your qstions's answer on INTERNET , FAQ's easily so that you don't have to wait for a long time to solve it.
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January 15, 2018
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Rating

10
Support is easily accessible and staff knowledgeable
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January 08, 2018
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Overall the team works to resove issues quickly with follow up emails and phone support.
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January 08, 2018
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Good news - we have had not had to submit an incident for SAP Support; any issue we have had with Crystal Reports we can search the SAP Community site and the error is resolved. It is a top used SAP Community and I recommend everyone use it when they have an issue.
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Feature Scorecard Summary

Pixel Perfect reports (107)
8.5
Customizable dashboards (94)
7.7
Report Formatting Templates (112)
8.0
Drill-down analysis (112)
7.4
Formatting capabilities (130)
8.3
Integration with R or other statistical packages (60)
7.8
Report sharing and collaboration (115)
8.0
Publish to Web (86)
8.2
Publish to PDF (128)
9.0
Report Versioning (90)
7.9
Report Delivery Scheduling (92)
8.5
Delivery to Remote Servers (47)
8.4
Pre-built visualization formats (heatmaps, scatter plots etc.) (51)
7.6
Location Analytics / Geographic Visualization (72)
7.4
Predictive Analytics (42)
7.8
Multi-User Support (named login) (79)
7.9
Role-Based Security Model (77)
8.3
Multiple Access Permission Levels (Create, Read, Delete) (77)
8.1
Single Sign-On (SSO) (36)
8.4
Responsive Design for Web Access (59)
7.8
Dedicated iOS Application (42)
7.2
Dedicated Android Application (38)
7.5
Dashboard / Report / Visualization Interactivity on Mobile (54)
7.7
REST API (8)
7.4
Javascript API (32)
7.1
iFrames (8)
7.1
Java API (32)
6.8
Themeable User Interface (UI) (35)
7.0
Customizable Platform (Open Source) (28)
6.8

What is SAP Crystal?

SAP Crystal Reports and SAP Crystal Server are designed to help users create pixel-perfect, richly formatted, and dynamic reports from virtually any data source – delivered in dozens of export formats, in up to 24 languages. According to the vendor SAP Crystal Reports is a robust production reporting tool, that turns almost any data source into interactive, actionable information that can be accessed offline or online, from applications, portals and mobile devices. SAP Crystal Server enables self-service access to reports, dashboards, and data exploration within a secure infrastructure.

SAP Crystal Features

BI Platform Features

Has featureAdministration via Web Interface
Has featureLive Connection to External Data
Has featureSnapshot of External Data
Has featureOLAP (Pre-processed cube representation)
Has featureROLAP (SQL-layer querying)
Has featureMulti-Data Source Reporting (Blending)
Has featureData warehouse / dictionary layer

Supported Data Sources Features

Has featureMS Excel Workbooks
Has featureText Files (CSV, etc)
Has featureOracle
Has featureMS SQL Server
Has featureIBM DB2
Has featurePostgres
Has featureMySQL
Has featureODBC
Has featureEMC Greenplum
Has featureHP Vertica
Has featureSAP Hana
Has featureTeradata
Has featureSalesforce
Has featureSAP

BI Standard Reporting Features

Has featurePixel Perfect reports
Has featureCustomizable dashboards
Has featureReport Formatting Templates

Ad-hoc Reporting Features

Has featureDrill-down analysis
Has featureFormatting capabilities
Has featureIntegration with R or other statistical packages
Has featureReport sharing and collaboration

Report Output and Scheduling Features

Has featurePublish to Web
Has featurePublish to PDF
Has featureOutput Raw Supporting Data
Has featureReport Versioning
Has featureReport Delivery Scheduling
Has featureDelivery to Remote Servers

Data Discovery and Visualization Features

Has featureLocation Analytics / Geographic Visualization

Access Control and Security Features

Has featureMulti-User Support (named login)
Has featureRole-Based Security Model
Has featureMultiple Access Permission Levels (Create, Read, Delete)
Has featureReport-Level Access Control
Has featureTable-Level Access Control (BI-layer)
Has featureField-Level Access Control (BI-layer)
Has featureSingle Sign-On (SSO)

Mobile Capabilities Features

Has featureResponsive Design for Web Access
Has featureDedicated iOS Application
Has featureDedicated Android Application
Has featureDashboard / Report / Visualization Interactivity on Mobile

Application Program Interfaces (APIs) / Embedding Features

Has featureJavascript API
Has featureJava API
Has featureThemeable User Interface (UI)
Has featureCustomizable Platform (Open Source)

SAP Crystal Screenshots

SAP Crystal Videos (3)

SAP Crystal Downloadables

SAP Crystal Integrations

SAP Crystal Reports for Visual Studio, SAP Crystal Reports for Eclipse

SAP Crystal Competitors

SAP Crystal Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
SAP Crystal Reports 2020 64-Bit$495per single user license
Upgrade Version to SAP Crystal Reports 2020$295per single user license
SAP Crystal Reports 2016 32-Bit$495per single user license
SAP Crystal Server 2020 1 NUL$1,034
SAP Crystal Server 2020 5 CAL10,405

* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

SAP Crystal Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

SAP Crystal Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English, French, German, Japanese, Spanish, Simplified Chinese, Italian, Dutch, Russian, Korean, Traditional Chinese, Portuguese, Swedish, Polish, Danish, Norwegian, Finnish, Thai, Czech, Hungarian, Slovakian, Turkish, Romanian, Slovenian