SAP Crystal Reviews

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Score 8.0 out of 100

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Reviews (1-15 of 15)

Dell Stinnett-Christy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

3
SAP doesn't actively support SAP Crystal Reports unless you have other SAP software, although good support is available from some SAP employees along with volunteers on the SAP Community site. (I'm one of the people who answer questions there...)
Read Dell Stinnett-Christy's full review
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

8
1) Support system executives are nice and friendly. They try to understand your problem and try to solve as soon as possible.
2) They give proper direction how to solve your problems.
3) Most of the time you can find your qstions's answer on INTERNET , FAQ's easily so that you don't have to wait for a long time to solve it.
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Ercole Lugari | TrustRadius Reviewer
January 08, 2018

Crystal Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Support

3

The support is slow and very difficult to get hold to

Much better is the knowledge base and SAP forum to get an initial answer

Read Ercole Lugari's full review
Jeff Hieber | TrustRadius Reviewer
January 08, 2018

Deploy and be amazed

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

7
Support forums are a plus and the user community is excellent, I believe SAP could do a better job of providing some initial setup and deployment support to all users. Successful implementation only helps them sell more software.
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Nathan Patrick Taylor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

6
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
Good news - we have had not had to submit an incident for SAP Support; any issue we have had with Crystal Reports we can search the SAP Community site and the error is resolved. It is a top used SAP Community and I recommend everyone use it when they have an issue.
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Feature Scorecard Summary

Pixel Perfect reports (103)
8.5
Customizable dashboards (91)
7.8
Report Formatting Templates (109)
8.1
Drill-down analysis (109)
7.3
Formatting capabilities (126)
8.3
Integration with R or other statistical packages (58)
7.4
Report sharing and collaboration (111)
7.8
Publish to Web (83)
8.0
Publish to PDF (124)
8.9
Report Versioning (87)
7.7
Report Delivery Scheduling (89)
8.3
Delivery to Remote Servers (44)
8.1
Pre-built visualization formats (heatmaps, scatter plots etc.) (51)
7.6
Location Analytics / Geographic Visualization (69)
7.1
Predictive Analytics (42)
7.8
Multi-User Support (named login) (76)
7.8
Role-Based Security Model (74)
7.8
Multiple Access Permission Levels (Create, Read, Delete) (74)
7.7
Single Sign-On (SSO) (33)
8.0
Responsive Design for Web Access (56)
7.7
Dedicated iOS Application (39)
6.7
Dedicated Android Application (35)
6.9
Dashboard / Report / Visualization Interactivity on Mobile (51)
7.5
REST API (8)
7.4
Javascript API (29)
7.0
iFrames (8)
7.1
Java API (29)
6.9
Themeable User Interface (UI) (31)
6.9
Customizable Platform (Open Source) (25)
6.7

About SAP Crystal

SAP Crystal Reports and SAP Crystal Server are designed to help users create pixel-perfect, richly formatted, and dynamic reports from virtually any data source – delivered in dozens of export formats, in up to 24 languages. According to the vendor SAP Crystal Reports is a robust production reporting tool, that turns almost any data source into interactive, actionable information that can be accessed offline or online, from applications, portals and mobile devices. SAP Crystal Server enables self-service access to reports, dashboards, and data exploration within a secure infrastructure.

SAP Crystal Features

BI Platform Features
Does not have featureAdministration via Windows App
Does not have featureAdministration via MacOS App
Has featureAdministration via Web Interface
Has featureLive Connection to External Data
Has featureSnapshot of External Data
Does not have featureIn-memory data model
Has featureOLAP (Pre-processed cube representation)
Has featureROLAP (SQL-layer querying)
Has featureMulti-Data Source Reporting (Blending)
Has featureData warehouse / dictionary layer
Does not have featureETL Capability
Does not have featureETL Scheduler
Supported Data Sources Features
Has featureMS Excel Workbooks
Has featureText Files (CSV, etc)
Has featureOracle
Has featureMS SQL Server
Has featureIBM DB2
Has featurePostgres
Has featureMySQL
Has featureODBC
Does not have featureCloudera Hadoop
Does not have featureHortonworks Hadoop
Has featureEMC Greenplum
Does not have featureIBM Netezza
Has featureHP Vertica
Does not have featureParAccel
Has featureSAP Hana
Has featureTeradata
Does not have featureSage 500
Has featureSalesforce
Has featureSAP
Does not have featureGoogle Analytics
BI Standard Reporting Features
Has featurePixel Perfect reports
Has featureCustomizable dashboards
Has featureReport Formatting Templates
Ad-hoc Reporting Features
Has featureDrill-down analysis
Has featureFormatting capabilities
Does not have featurePredictive modeling
Has featureIntegration with R or other statistical packages
Has featureReport sharing and collaboration
Report Output and Scheduling Features
Has featurePublish to Web
Has featurePublish to PDF
Has featureOutput Raw Supporting Data
Has featureReport Versioning
Has featureReport Delivery Scheduling
Has featureDelivery to Remote Servers
Data Discovery and Visualization Features
Does not have featurePre-built visualization formats (heatmaps, scatter plots etc.)
Has featureLocation Analytics / Geographic Visualization
Does not have featurePredictive Analytics
Does not have featureSupport for Machine Learning models
Does not have featurePattern Recognition and Data Mining
Does not have featureIntegration with R or other statistical packages
Access Control and Security Features
Has featureMulti-User Support (named login)
Has featureRole-Based Security Model
Has featureMultiple Access Permission Levels (Create, Read, Delete)
Has featureReport-Level Access Control
Has featureTable-Level Access Control (BI-layer)
Has featureField-Level Access Control (BI-layer)
Has featureSingle Sign-On (SSO)
Mobile Capabilities Features
Has featureResponsive Design for Web Access
Has featureDedicated iOS Application
Has featureDedicated Android Application
Has featureDashboard / Report / Visualization Interactivity on Mobile
Application Program Interfaces (APIs) / Embedding Features
Does not have featureREST API
Has featureJavascript API
Does not have featureiFrames
Has featureJava API
Has featureThemeable User Interface (UI)
Has featureCustomizable Platform (Open Source)
Additional Features
Has featurePowerful options to deliver key insights and a clearer picture of the business to decision makers
Has featureBroader connectivity to diverse data sources to provide real-time operational reports that empower employees to make day-to-day business decisions
Has featureFlexible, customizable report design to give customers and partners the information they need in the reporting format of their choice

SAP Crystal Screenshots

SAP Crystal Videos (4)

SAP Crystal Downloadables

SAP Crystal Integrations

SAP Crystal Reports for Visual Studio, SAP Crystal Reports for Eclipse

SAP Crystal Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
SAP Crystal Reports 2016 - Full version$495per user
SAP Crystal Server 2016 1 NUL$869per named user
SAP Crystal Server 2016 5 CAL$8,744per 5 concurrent users
SAP Crystal Reports Viewer 2016$0per user
SAP Crystal Reports 2016 - Upgrade$295per user

* SAP Crystal Reports 2016 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2016 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2016 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2016, 1 NUL includes 1 license of: SAP Crystal Reports 2016 - SAP Crystal Server 2016 - SAP Crystal Dashboard Design 2016. * As an add-on to SAP Crystal Server 2016 1 NUL, SAP Crystal Server 2016 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

SAP Crystal Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

SAP Crystal Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android
Supported Languages: English, French, German, Japanese, Spanish, Simplified Chinese, Italian, Dutch, Russian, Korean, Traditional Chinese, Portuguese, Swedish, Polish, Danish, Norwegian, Finnish, Thai, Czech, Hungarian, Slovakian, Turkish, Romanian, Slovenian