SAP Customer Data Cloud Reviews

12 Ratings
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Score 7.8 out of 101

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Reviews (1-9 of 9)

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Score 8 out of 10
Vetted Review
Verified User
Review Source
Gigya is being used by our customer service team to allow them to support single sign-on across multiple domains within our organization. It is also currently in the process of being evaluated for implementation across the board after hearing about the uptick that social platform integration can provide from Facebook and other popular sites.
  • Our developers absolutely LOVE the Gigya APIs. They rave about them on a daily basis.
  • The support we have received is tremendous. We have run into very few problems, but when we did, they were quick to respond.
  • It was very easy to set up and use on Day One; we were able to be productive almost immediately.
  • Like some other users, we have experience issues sending emails to different language variations. We have been assured that this is being worked on, and we believe that it will be addressed promptly.
  • The "friend list" from Facebook is cached and we have found that the information is sometimes a little tiny bit outdated. Not a big deal.
  • One of our developers expressed the desire for more flexibility and customization of the product as a whole.
Gigya is tremendous for an up-and-coming company to ride the wave of social media, but you have to be ready for it or it will knock you out. The gamification module was the first thing that drew us to Gigya. As I stated earlier, the APIs are outstanding, but you have to have a solid programming team to take full advantage of it.
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Score 7 out of 10
Vetted Review
Verified User
Review Source
Gigya is used to support single sign on across multiple Speedo entities, meaning a frictionless sign on process for our users. The social sign on aspect is also being used.

Gigya is a digital owned product but it’s also used by our social, insights and customer service teams.
  • SAAS based product meaning it’s reliable, scalable and constantly updated
  • Gigya has seem less integration methods, whether it’s via their APIs or commerce screen-sets
  • Gigya comes with pre-built social connectors for pretty much all the social networks globally
  • Gigya provides a suite of reporting tools providing user and social details
  • The social sign on can be impacted by even the smallest of changes made by the social network. Gigya could perhaps do more to communicate this
  • Gigya provides an email sending solution, although frustratingly it doesn’t support the same email being sent to variations of the same languages I.e en_uk and en_us
  • The process of moving changes from environment to environment could be simplified and improved
Gigya is an enterprise solution which is well supported to brands who have a use case to support single sign-on across multiple sites or domains. This simplifies and increases user sign up and engagement.

In addition, Gigya is very useful for meeting requirements for the upcoming GDPR changes. Whether it’s where data is stored, right through to an unsubscribe across multiple sites and domains.
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Score 6 out of 10
Vetted Review
Verified User
Review Source
  • The social sharing elements and analytic's are all solid. It generally manages comments well although there have been some bugs in handling the volume of comments our site delivers daily.
  • There have been some issues with the volume of comments we receive as well as adding words to our blacklisted terms.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Gigya provide a range of flexible APIs which support the development of bespoke engagement tools. They also provide out of the box engagement tools like comments and reactions.
  • Gigya's identity query tool makes it straightforward for users to query the user database using straightforward SQL queries.
  • Gigya's cloud storage is a safe and secure alternative to self-hosted databases.
  • Gigya's out of the box engagement tools lack some of the features of dedicated comments providers. However, it's very possible to supplement these with your own development using the Gigya API.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • On the technical side, it has allowed us to replace other weaker modules. It concentrates everything on one single platform.
  • We have reduce loads on servers. Some calls are going to Gigya not our own servers. We don't have to manage all the sign-in process ourselves - it is all managed by Gigya now. We don't have to log comments on our DB because it lives in Gigya.
  • It was very difficult for us to keep up with FB / Twitter / Google+ changes tothe APIs. With Gigya it always works no matter what's going on with APIs. I used to have a couple of guys looking at this every week, now I don't have to do that.
  • All our numbers went up. Comments, sharing polls, social logins - everything dramatically increased. This is very cool.
  • Numbers for referred traffic from social media channels also went up.
  • Client service is excellent. a Gigya project manager works closely with us. he helps us review what we are doing. Gigya helps us with QA and with best practices.
  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
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Score 7 out of 10
Vetted Review
Verified User
Review Source
  • It really depends on your business needs. If you are looking for something to very rapidly social enable a website, Gigya is awesome. If you want to do more advanced things, it's less useful. The real advantage is keeping up with changes to the Facebook and Twitter platforms, so that social sign-on and other integration continue to work.
  • We are a massively international company, and have to support a very large number of minor social platforms which are used in other countries but not in the US. For Nike, 80% of our social traffic is from Facebook, 18% from Twitter, and the remaining 2% from second-tier international sites. Gigya is very good at keeping up with all these second-tier platforms so we don't have to.
  • There are some issues in keeping up with Facebook and Twitter changes. Generally, they are on top of changes, but sometimes things break.
  • Facebook friend list is cached in Gigya and the displayed list is 24 hours old. This can be a problem when we really need the most up-to-date list. It's often more expedient for us to go to Facebook directly to be sure we have the latest list.
  • we are a preferred partner of both Facebook and Twitter and, as such, we get sneak previews of changes to these platforms well before Gigya does.
  • There are some issues with token management. Essentially, the problem is that session credentials handled by our Nike app are not compatible with Gigya. This means that every individual user has to have an individual authentication key instead of Nike master key which results in more overhead and calls to the platforms to manage session authentication.
Gigya is a good product overall. It's great for going from "non-social" to 'highly-social" very rapidly. But as needs become more complex over time, the value starts to decrease a bit.
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November 12, 2012

APIs are amazing!

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Out of the box, this is very easy to set up. No technical knowledge is required.
  • The APIs are amazing if you need to do custom extensions to out-of-the-box functionality..
  • Company is fantastic to work with. The support team is extremely responsive and helpful. Among the best support I've ever experienced from a software vendor.
  • Metrics and dashboards very useful. We can learn how we are doing as we go along, make course changes and then iterate.
  • We are looking at gamification module. Currently we have an award system in place: If someone makes five posts, we reward them with a gift or kudos. We have this functionality from another vendor, but as Gigya offers essentially the same thing, we would rather have everything from a single vendor as it would be easier to manage.
  • Integrate comments with other external social comments. Gigya is great at pushing out comments /sharing them with social networks. I wish we could ingest comments from social media sites. For example, I would love to be able to pull tweets into the commenting platform. Gigya is good at pushing content out, but not at taking it in.
  • I wish we could customize the platform a little more. There are numerous plug-ins for chat etc. but we would like the flexibility to be able to do a bit more customization. The tools is very solid and easy to set-up, but we would like a bit more flexibility.
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December 07, 2012

Highly effective.

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It enables social lo-gin and social account creation. It functions very well.
  • Its been very stable with good uptime.
  • Also easy for us to implement. Gigya does maintain the platform and continually make improvements.
  • Support team has been very helpful and very responsive.They are always eager to bring new features to our attention. They just make sure that we get the most out of the product. This is much appreciated.
  • Nothing.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The product does everything that it's supposed to do - and it does it very well.
  • If we ever have any issues, they escalate them immediately and resolve them.
  • The product is highly flexible. We can skin our integrations to make them look exactly as we want them to look. We are not stuck with a standard look-and-feel.
  • The Gigya APIs are very powerful. We are advanced users of the product and we really appreciate the power of the APIs in letting us build out exactly what we want.
  • Really nothing. Sometimes we wish it had some features that are very specific to our use case, but we understand that they are building a platform and not a custom tool. About 80% of features that we want are provided, and these deliver most of the value for us.
Great to work with.
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About SAP Customer Data Cloud

The SAP Customer Data Cloud (formerly Gigya) provides a Customer Identity Management (social login) Platform that businesses can use to identify their customers using both traditional and social registration, consolidate and manage cross-channel customer data, and customize user experiences through integrations with over 50 marketing and service applications. SAP acquired Gigya in 2017.

SAP Customer Data Cloud Features

Has featureCustomized Social and Traditional Registration
Has featureCross-channel Data Aggregation and Storage
Has featureIntegrations with more than 50 Leading Marketing and Service Applications
Has featureAutomatic Data Privacy Compliance
Has featureAudience Insights, Segmentation and Reporting

SAP Customer Data Cloud Integrations

SAP Customer Data Cloud Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

SAP Customer Data Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android