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SAP Customer Data Solutions

SAP Customer Data Solutions
Formerly Gigya

Overview

What is SAP Customer Data Solutions?

The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 21 features
  • Data Storage (30)
    7.8
    78%
  • Data Enhancement (30)
    7.7
    77%
  • Data Connectors (30)
    7.7
    77%
  • Data Ingestion (30)
    7.5
    75%

Reviewer Pros & Cons

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Pricing

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What is SAP Customer Data Solutions?

The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/custom…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

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Customer Data Management

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Product Details

What is SAP Customer Data Solutions?

SAP Customer Data Cloud enables companies to be able to provide seamless engagements and to securely identify consumers across channels and devices. Users can build trust with businesses, partners, and customers by enabling them to manage consent and preferences throughout their relationship with the business. The vendor aims to help organizations deliver personalized digital experiences through first-party consent-based data that can be governed and orchestrated across the organization from a central platform to drive business value.

SAP Customer Data Solutions Features

  • Supported: Customer Identity Access Management
  • Supported: Enterprise Consent and Preference Management
  • Supported: Customer Data Platform

SAP Customer Data Solutions Screenshots

Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform

SAP Customer Data Solutions Video

Build customer trust through consent based engagement

SAP Customer Data Solutions Integrations

SAP Customer Data Solutions Competitors

SAP Customer Data Solutions Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesSAP Customer Data Cloud supports data localization globally with global data centers in North America, EMEA, Russia, China, and Australia, as well as compliance with regional laws
Supported LanguagesEnglish, French, German, Italian, Spanish, Russian, Traditional Chinese, Simplified Chinese, Japanese, Korean, Brazilian Portuguese, Latin American Spanish

Frequently Asked Questions

The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.

Akamai and ForgeRock Identity Platform are common alternatives for SAP Customer Data Solutions.

Reviewers rate Identity Resolution highest, with a score of 8.

The most common users of SAP Customer Data Solutions are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(117)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
December 12, 2022

from Gigya to SAP CDC

Daniele Antonioli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am a presales solution architect for all our SAP CDC customers to which we have integrated and evolved SAP CDC products.
  • customer base management (all levels)
  • consents management
  • UX/Screen Sets
  • integrations
  • minors management
  • sites explorer
  • documentation navigation (previous version better)
In all our customer's tenants, we have big integrations and solutions that grow over time (multisite integration per country/market and brands, different platforms, ...); for now, I have never found anything inappropriate to the context in which the product was dropped, but I have not used all the features present on the product
  • positive impact in the growth of the customer base and longevity of the sites and technologies on which the platform has been integrated (on our customers)
incredible SLA of the RaaS and general performance with big data
The products I evaluated integrate directly and natively with SAP Customer Data Cloud
SAP Customer Data Solutions, SAP Commerce Cloud, SAP Commissions
15
presales, project management, developers, team leaders, sales
10
solution architect, developers, project managers, team leaders, support team
  • multicountry and multisites integrations
  • minors check integrations
  • B2C and B2B integrations
  • check minors age in relations of consents and tutors
  • multicountry integrations
  • entry point hub for all identity
because it is a valid and powerful product in the CIAM field
Yes
usually replace custom identity management that are not gdpr compliant
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
the product features that can be enabled are varied and are able to cover the needs of customers also in terms of security
i wouldn't change it
  • Implemented in-house
  • Third-party professional services
Noovle; I'm a solution architect in Noovle and I help customers to integrate the platform
Yes
Phase 1: Analisys (Data Model/Mapping)
Phase 2: UI integration (web/mobile)
Phase 3: Consents assessment and configuration
Phase 4: ETL integration
Change management was a big part of the implementation and was well-handled
the lesson I learned is that from the early stages of the project you need to familiarize the customer with the administrative dashboard
  • mobile integration
  • dataflows number limitations
no, except that a good integration and implementation goes through a well-structured and documented analysis phase
  • Online Training
  • In-Person Training
because it was made directly in the company
Because the learning hub is very good
N/A
right for this type of product
no
Yes - we have customized the interface extensively
because the customer asked for very specific UI features and therefore we had to make customizations using the UI builder and specifically the javascript section
Yes - we have added extensive custom code
because the customer asked for very specific UI features and therefore we had to make customizations using the UI builder and specifically the javascript section
no
the support has always been prompt and quick to respond and has always resolved more or less complex issues
no because it is not necessary and not requested by the final customer
Yes
yes
once, due to a platform limitation, we received the support of an engineer who gave us valuable advice to optimize the dataflows we had developed so as not to run into the limitation
usability both on the administrator side and on the end user side is very simple and complete
  • screensets building
  • consents management
  • dataflows building
  • big query execution
  • mobile integration
Yes
the mobile interface works well in the case of a fresh integration, but in the case of an existing mobile application it is often difficult to convince the customer to adapt to the best practices
because the platform actually allows you to scale at any time if designed following best practices
we have never had any performance issues except on the admin dashboard
  • magento
  • sftp
  • ios/android
the integrations are very complex especially in terms of data that is used between platforms
  • sap commerce cloud
  • others B2B
yes
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • ETL tools
Gconnectors, mobile ios/android, customs
it is a versatile platform in terms of integrations
analyze well the data flows between the integrated platforms or to be integrated
because there was a direct relationship with our customer without perhaps a confrontation with us system integrators
because there was a direct relationship with our customer without perhaps a confrontation with us system integrators
none because the negotiation was carried out directly with our client
no
No
  • new features
  • new features
  • improve functionalities
No
No
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