User Collaboration on Their Time.
Jam is our organization's main collaboration platform. JAM groups are either created by Learning admins or individual users. Some groups …
Overview
What is SAP Jam?
SAP Jam is a social network collaboration tool with integrated collaborative processes for knowledge, learning, and HR management. SAP Jam also includes capabilities for the entire sales, marketing, and customer service lifecycles.
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What is SAP Jam?
SAP Jam is a social network collaboration tool with integrated collaborative processes for knowledge, learning, and HR management. SAP Jam also includes capabilities for the entire sales, marketing, and customer service lifecycles.
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- No setup fee
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- Premium Consulting/Integration Services
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What is SAP Jam?
SAP Jam Integrations
SAP Jam Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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December 11, 2022
User Collaboration on Their Time.
Score 9 out of 10
Vetted Review
Verified User
Jam is our organization's main collaboration platform. JAM groups are either created by Learning admins or individual users. Some groups are thematic based on business needs, purposes, or goals. Others are created for events. Lastly, some are created as mini CMSs, allowing group owners to moderate a micro-site that doesn't use collaboration features as much as information-sharing features.
- Easy to setup.
- Template-based group creation.
- Permissions are either inherited or set at the group-level by group owners.
- The main collaboration function is in the form of discussion forums. Asset-editing a la Office365 or Google Docs would be welcome.
- JAM has a mobile app, but not all user-generated content is automatically adapted for mobile-view.
- Users have some control over their notifications by group, but there is a missing level of control that would benefit from.
- In-suite capabilities with other SAP products.
- Do-it-yourself group creation supports the empowerment of others.
- Template-based widget layouts are helpful for contextualizing.
60%
6.0
52.857142857142854%
5.3
58.33333333333333%
5.8
- Connecting employees together across a disparate org is crucial and has a positive impact on productivity.
- Allowing users to create their own groups shifts the power to the people who know what they need and can create instantly. In today's ever-narrowing sales cycle, this is crucial.
- Mobile-friendly plus a native app is necessary as our direct & dealer channel sales teams are often on-the-go.
We utilize many products in the SAP universe of solutions. Not only was JAM feature-rich and matched our company needs, but the tight integration with our other SAP product lines makes admin as well as usability seamless. While other competitors to JAM offer more features that rely on real-time, most of our use cases were asynchronous.
June 22, 2022
SAP Jam Benefits
For resource planning, production planning and bill of materials, costing, etc. 1) setting up manufacturing operations 2) parts description 3) Labor timing for operation 4) Design data, cam data, scheduling Inventory management, planning, purchase order, production order, inventory accuracy and check the monthly reports based on sap data. It helps us to create customer support and data management.
- Inventory planning
- Design data storage
- Scheduling
- Production planning
- Material consumption
- Multiple selection limitations
- Error proofing in wrong command
- Multiple time confirmation
- Multiple time checkbox
- Part costing
- Part consumption pattern
- Inventory planning
77.14285714285714%
7.7
47.5%
4.8
56.25%
5.6
- Automation in process
- Ease of communication
- Lack of change notification
- Lack of multiple selection search
December 03, 2018
Good for Collaboration
SAP Jam is used to create a virtual community environment for our members and constituents. In some cases, these are communities of practices or in other times they are used as working groups for individuals to collaborate on a project or work product. It solves the problem of creating a safe, secure space for people to convene.
- Managing members with the communities is easy (including inviting them to join).
- Publishing and editing content is easy with the platform.
- The interface is easy to use and navigate.
- Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
- Analytics on engagement aren't great.
18.571428571428573%
1.9
50%
5.0
62.5%
6.3
- Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
- We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well.
20
Most of the individuals at our organization who use SAP Jam work in our learning & engagement unit, or work within the mission areas and run projects and programs/courses for our constituents. They are mostly all involved with external engagement and learning and work with groups as small as 20 constituents, up to groups as large as 200.
1
There's really only one staff member in the learning department that supports SAP Jam from a technical standpoint. For more requests, we have to go through SAP Jam support directly to get things done and that can often be a challenge. The technical skills required include being able to develop learning modules or code in additional functionality to the group pages.
- Connecting constituents with learning opportunities and courses
- Bringing together working groups or course cohorts to share files and discuss projects
- Creating a community of practice where individuals can share best practices and problem solve together
- Not that it's innovative, but we use the platform with our external constituents, and my understanding is that SAP Jam was originally developed with the intention of being used internally with employees - specifically for learning purposes (not just virtual community, as we've been using it).
- The platform could be used internally to assist with employee engagement and learning.
Yes
SAP Jam replaced iCohere as a tool for learning management. I believe iCohere was going away or perhaps wasn't being supported in the same way. This was before my time at the organization.
- Price
- Product Features
- Product Usability
When SAP Jam was brought on, the organization did not have an enterprise solution for virtual communities or learning management. Over the years, we had invested in many different platforms without having a strategy to underpin their use. That being said, price was a huge consideration as well as product features. We needed to be able to meet our customer's needs quickly and come in on budget.
I wouldn't solve for individual use cases or instances. We really need to look at this need from an enterprise level point of view and select a platform (or platforms) that meet the majority of our constituents needs. We also would need to better understand upfront what level of support we're getting and what we're expected to do on our own.
No
- Document and content sharing are easy
- Task management tool is easy to use and performs well
- The polling function performs well
- I don't find video or screen recordings easy to use
- Notifications are often overwhelming
Yes, but I don't use it