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SAP Jam

SAP Jam

Overview

What is SAP Jam?

SAP Jam is a social network collaboration tool with integrated collaborative processes for knowledge, learning, and HR management. SAP Jam also includes capabilities for the entire sales, marketing, and customer service lifecycles.

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Learn from top reviewers

User Collaboration on Their Time.

Rating: 9 out of 10
December 11, 2022
Vetted ReviewVerified User
Jam is our organization's main collaboration platform. JAM groups are either created by Learning admins or individual users. Some groups are thematic based on business needs, ...
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Chris Salles
Director - Marketing
Director, Organizational Learning & Development
Konica Minolta Business Solutions U.S.A., Inc.
SAP Jam2 years of experience

SAP Jam Benefits

Rating: 8 out of 10
June 22, 2022
IncentivizedVetted ReviewVerified User
For resource planning, production planning and bill of materials, costing, etc. 1) setting up manufacturing operations 2) parts description 3) Labor timing for operation 4) De...
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Verified user
Engineer
SAP Jam7 years of experience

Good for Collaboration

Rating: 5 out of 10
December 3, 2018
IncentivizedVetted ReviewVerified User
SAP Jam is used to create a virtual community environment for our members and constituents. In some cases, these are communities of practices or in other times they are used a...
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Verified user
Manager
SAP Jam4 years of experience
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Awards

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Pricing

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SAP Jam

SAP Jam

N/A
Unavailable

What is SAP Jam?

SAP Jam is a social network collaboration tool with integrated collaborative processes for knowledge, learning, and HR management. SAP Jam also includes capabilities for the entire sales, marketing, and customer service lifecycles.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

SAP SuccessFactors Online Training Demo | SAP SuccessFactors Overview

YouTube
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Product Details

What is SAP Jam?

SAP Jam Integrations

SAP Jam Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(6)

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why

User Collaboration on Their Time.

Rating: 9 out of 10
December 11, 2022
CS
Chris Salles
Director, Organizational Learning & Development
Konica Minolta Business Solutions U.S.A., Inc. (Internet, 5001-10,000 employees)
Vetted Review
Verified User
SAP Jam
2 years of experience
View profile
Use Cases and Deployment Scope
Jam is our organization's main collaboration platform. JAM groups are either created by Learning admins or individual users. Some groups are thematic based on business needs, purposes, or goals. Others are created for events. Lastly, some are created as mini CMSs, allowing group owners to moderate a micro-site that doesn't use collaboration features as much as information-sharing features.
Pros and Cons
  • Easy to setup.
  • Template-based group creation.
  • Permissions are either inherited or set at the group-level by group owners.
Likelihood to Recommend
JAM is only going to work well if your organization is prepared and rewarded for using a collaboration tool. Culture and organizational processes should be addressed prior to implementation. This technology does a great job bringing people together to have expert conversations, but you need to consistently encourage early adopters to push the conversations early.
Most Important Features
  • In-suite capabilities with other SAP products.
  • Do-it-yourself group creation supports the empowerment of others.
  • Template-based widget layouts are helpful for contextualizing.
SAP Jam Feature Ratings
Project Management (4)
60%
6.0
Task Management
80%
8.0
Gantt Charts
N/A
N/A
Mobile Access
80%
8.0
Search
80%
8.0
Communication (7)
52.857142857142854%
5.3
Notifications
100%
10.0
Discussions
100%
10.0
Surveys
70%
7.0
Internal knowledgebase
100%
10.0
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
N/A
N/A
Integrates with Outlook
N/A
N/A
File Sharing & Management (6)
58.33333333333333%
5.8
Versioning
100%
10.0
Video files
80%
8.0
Audio files
80%
8.0
Access control
90%
9.0
Advanced security features
N/A
N/A
Device sync
N/A
N/A
Return on Investment
  • Connecting employees together across a disparate org is crucial and has a positive impact on productivity.
  • Allowing users to create their own groups shifts the power to the people who know what they need and can create instantly. In today's ever-narrowing sales cycle, this is crucial.
  • Mobile-friendly plus a native app is necessary as our direct & dealer channel sales teams are often on-the-go.
Alternatives Considered
We utilize many products in the SAP universe of solutions. Not only was JAM feature-rich and matched our company needs, but the tight integration with our other SAP product lines makes admin as well as usability seamless. While other competitors to JAM offer more features that rely on real-time, most of our use cases were asynchronous.
Other Software Used

SAP Jam Benefits

Rating: 8 out of 10
Incentivized
June 22, 2022
Verified User
Vetted Review
Verified User
SAP Jam
7 years of experience
Use Cases and Deployment Scope
For resource planning, production planning and bill of materials, costing, etc. 1) setting up manufacturing operations 2) parts description 3) Labor timing for operation 4) Design data, cam data, scheduling Inventory management, planning, purchase order, production order, inventory accuracy and check the monthly reports based on sap data. It helps us to create customer support and data management.
Pros and Cons
  • Inventory planning
  • Design data storage
  • Scheduling
  • Production planning
  • Material consumption
Likelihood to Recommend
For doing the historical data analysis, sap is the most convenient way to capture and collect whole bulk data, which makes the analysis so easy and quick. Apart from this, it links all updated costs with each part so that the most updated cost for the purchased part would be used to calculate the system cost.
Most Important Features
  • Part costing
  • Part consumption pattern
  • Inventory planning
SAP Jam Feature Ratings
Project Management (7)
77.14285714285714%
7.7
Task Management
70%
7.0
Gantt Charts
80%
8.0
Scheduling
90%
9.0
Workflow Automation
80%
8.0
Mobile Access
80%
8.0
Search
80%
8.0
Visual planning tools
60%
6.0
Communication (8)
47.5%
4.8
Chat
70%
7.0
Notifications
40%
4.0
Discussions
40%
4.0
Surveys
30%
3.0
Internal knowledgebase
50%
5.0
Integrates with GoToMeeting
60%
6.0
Integrates with Gmail and Google Hangouts
40%
4.0
Integrates with Outlook
50%
5.0
File Sharing & Management (8)
56.25%
5.6
Versioning
70%
7.0
Video files
30%
3.0
Audio files
40%
4.0
Document collaboration
60%
6.0
Access control
80%
8.0
Advanced security features
60%
6.0
Integrates with Google Drive
40%
4.0
Device sync
70%
7.0
Return on Investment
  • Automation in process
  • Ease of communication
  • Lack of change notification
  • Lack of multiple selection search
Alternatives Considered
Other Software Used

Good for Collaboration

Rating: 5 out of 10
Incentivized
December 03, 2018
Verified User
Vetted Review
Verified User
SAP Jam
4 years of experience
Use Cases and Deployment Scope
SAP Jam is used to create a virtual community environment for our members and constituents. In some cases, these are communities of practices or in other times they are used as working groups for individuals to collaborate on a project or work product. It solves the problem of creating a safe, secure space for people to convene.
Pros and Cons
  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
Likelihood to Recommend
When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content).
SAP Jam Feature Ratings
Project Management (7)
18.571428571428573%
1.9
Task Management
N/A
N/A
Gantt Charts
N/A
N/A
Scheduling
N/A
N/A
Workflow Automation
N/A
N/A
Mobile Access
50%
5.0
Search
80%
8.0
Visual planning tools
N/A
N/A
Communication (8)
50%
5.0
Chat
90%
9.0
Notifications
90%
9.0
Discussions
100%
10.0
Surveys
60%
6.0
Internal knowledgebase
60%
6.0
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
N/A
N/A
Integrates with Outlook
N/A
N/A
File Sharing & Management (8)
62.5%
6.3
Versioning
80%
8.0
Video files
70%
7.0
Audio files
70%
7.0
Document collaboration
80%
8.0
Access control
100%
10.0
Advanced security features
100%
10.0
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
Return on Investment
  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
Alternatives Considered
We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well.
Other Software Used
Users and Roles
20
Most of the individuals at our organization who use SAP Jam work in our learning & engagement unit, or work within the mission areas and run projects and programs/courses for our constituents. They are mostly all involved with external engagement and learning and work with groups as small as 20 constituents, up to groups as large as 200.
Support Headcount Required
1
There's really only one staff member in the learning department that supports SAP Jam from a technical standpoint. For more requests, we have to go through SAP Jam support directly to get things done and that can often be a challenge. The technical skills required include being able to develop learning modules or code in additional functionality to the group pages.
Business Processes Supported
  • Connecting constituents with learning opportunities and courses
  • Bringing together working groups or course cohorts to share files and discuss projects
  • Creating a community of practice where individuals can share best practices and problem solve together
Innovative Uses
  • Not that it's innovative, but we use the platform with our external constituents, and my understanding is that SAP Jam was originally developed with the intention of being used internally with employees - specifically for learning purposes (not just virtual community, as we've been using it).
Future Planned Uses
  • The platform could be used internally to assist with employee engagement and learning.
Likelihood to Renew
4
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
Products Replaced
Yes
SAP Jam replaced iCohere as a tool for learning management. I believe iCohere was going away or perhaps wasn't being supported in the same way. This was before my time at the organization.
Key Differentiators
  • Price
  • Product Features
  • Product Usability
When SAP Jam was brought on, the organization did not have an enterprise solution for virtual communities or learning management. Over the years, we had invested in many different platforms without having a strategy to underpin their use. That being said, price was a huge consideration as well as product features. We needed to be able to meet our customer's needs quickly and come in on budget.
Evaluation Lessons Learned
I wouldn't solve for individual use cases or instances. We really need to look at this need from an enterprise level point of view and select a platform (or platforms) that meet the majority of our constituents needs. We also would need to better understand upfront what level of support we're getting and what we're expected to do on our own.
Support Rating
2
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
Exceptional Examples of SAP Jam Support
No
Easy Tasks
  • Document and content sharing are easy
  • Task management tool is easy to use and performs well
  • The polling function performs well
Difficult Tasks
  • I don't find video or screen recordings easy to use
  • Notifications are often overwhelming
Mobile Interface Availability and Impressions
Yes, but I don't use it
Usability
5
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around.
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