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SAP Sales Cloud

SAP Sales Cloud

Overview

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

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Recent Reviews

Salesforce at a glance

9 out of 10
November 29, 2023
Incentivized
Use SFDC everyday for all accounts and sales information. We have to log everything in the platform for it to be "real" and accurate. If …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (96)
    8.5
    85%
  • Customer data management / contact management (100)
    8.2
    82%
  • Workflow management (100)
    8.1
    81%
  • Contract management (95)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.8
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.3
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.5
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.1
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.3
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.6
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.6
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.3
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.1
Avg 7.1

Platform

8.5
Avg 7.5
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Product Details

What is SAP Sales Cloud?

SAP Sales Cloud is a sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Users can:

Connect data and sales processes:
Unite data, processes, and people to deliver sales engagements that drive revenue and customer loyalty

Leverage insight to accelerate sales:
Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business

Adapt and capture new opportunities:
Provide the flexibility to overcome challenges and unique requirements when shifting with new market opportunities

Read the Solution Brief here https://www.sap.com/india/documents/2020/09/08468ff7-b17d-0010-87a3-c30de2ffd8ff.html

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization

SAP Sales Cloud Video

SAP Sales Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

HubSpot CRM, Microsoft 365, and Salesforce Sales Cloud are common alternatives for SAP Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 9.

The most common users of SAP Sales Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(217)

Attribute Ratings

Reviews

(1-25 of 113)
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February 15, 2024

SAP Sales Cloud Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
For a big sales team it's a perfect tool since it can perform every function, but if the lead flow is less this tool is bit expensive since it has got so many features which might not be useful for a small team. Also it's an expensive tool so where the business is big this is well suited but for a small team it's bit expensive.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SAP Sales Cloud effectively meets our current requirements and demonstrates scalability for potential expansion. While not perfect, it offers a close-to-ideal solution. The integration of SAP cloud analytics is user-friendly, supporting teams without scalability or integration challenges. We're contemplating extending its use to more departments, anticipating improved analytics, operational efficiency, and overall positive impacts on sales and revenue, along with enhanced customer collaboration and vendor management.
January 05, 2024

Your new Sales shooter

Score 6 out of 10
Vetted Review
Verified User
Incentivized
SAP Sales CLoud is not useful in cases where it needs zero downtime upgrades or new monthly releases or micro frontends.Although it is great for any cloud deployments, provides a unified view for the customers. Helps in AI insights recommendations and analytics. It is also optimised for mobile . It is robust and a highly scalable cloud plaform
Jitendra Singh Yadav | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Imagine your company is like a giant ship with lots of different things going on in sales - different products, lots of customers, and a whole bunch of steps in the process. SAP Sales Cloud is like the captain of that ship. It's really good at handling all the details and making sure everything runs smoothly, almost like having a super-smart helper for your big sales team. Imagine your company is like a car, and analytics is like the engine that helps it go faster. SAP Sales Cloud is like a turbocharged engine with lots of cool features. But if your car doesn't need to go super fast, maybe a regular engine would work just fine. It's like choosing the engine that fits your ride without getting too fancy.
Talib Bilal Rah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It helped our organization to prioritize data-driven decision-making, SAP Sales Cloud's robust analytics and reporting features are advantageous. It provides insights into sales performance, customer behaviors, and market trends. it helped our Organization to seamless integration between CRM system and other enterprise applications, such as ERP or marketing automation tools, over there SAP Sales Cloud proved beneficial. Its integration capabilities contribute to a more cohesive and efficient business operation.
November 29, 2023

Salesforce at a glance

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Really, every company that has a sales team (which is nearly every company because, you know, one needs to sell the product or service the company is providing) needs Sales Force for their account tracking, sales process and timelines, notes, deal health, strategy, and anything touching a deal. Helps keep track of all components and people on an account.
Abdy Hernández | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Implementation process including integration with other SAP solution may take time but at the end, it works well. Integration between Quotations and Sales Orders works well if you mantain sales price list updated or if the price is resolved by your ERP integrated with Sales Cloud. Other way, reports for managers to track their sales team are usefull to have a full view of what your team is working and how it's progressing. The Sales Target Planning in SAP Sales Cloud for our organization is difficult to track because we can not see real sales, just pronostics sales.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Well Suited:
SAP Sales Cloud is well-suited for large enterprises with intricate and multi-faceted sales processes. Its ability to handle complex sales workflows, from lead generation to deal closure, makes it beneficial for organizations with diverse sales activities.
Less Suited:
Small businesses with straightforward sales processes and limited resources might find SAP Sales Cloud to be more feature-rich than necessary. A simpler CRM solution might better suit their needs and budget.
Well Suited:
Organizations already invested in the SAP ecosystem, including SAP ERP, may find SAP Sales Cloud advantageous due to seamless integration capabilities. This allows for a more unified and streamlined business process.
Less Suited:
If an organization's culture or employees are resistant to change, the comprehensive nature of SAP Sales Cloud may face challenges in adoption. Extensive training and change management efforts may be required.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Establishing connections and engaging with leads and potentials is very simple and straightforward with SAP sales cloud. There are a lot of default email templates that are available which can be leveraged. Also, a level of automation is provided which saves a lot of time for us. We can define rules and workflows for new leads which helps us engagement with them at all times.
November 08, 2023

SAP Sales Its promising!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The product is suitable for companies with a minimum of 15 salespeople or more. It may not be the best fit for customers seeking basic CRM tools and account management only. SAP Sales Cloud is particularly effective in handling intricate sales processes by integrating marketing tools and comprehensive business operations into a unified platform, centralizing all client data and interactions.
Score 10 out of 10
Vetted Review
Verified User
The entire sales process and the sales data handling experience is made smooth with the help of SAP Sales cloud. Customer data management and product quotation administration are some of the best features of SAP Sales Cloud. With the default templates that are available, we can easily introduce many different touch points to the leads and customers to always stay in contact with them. The integration with LinkedIn sales navigator has also been very much helpful to directly populate the leads information.
HM Shuja | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If any small or medium organization searches for an efficient CRM, I think SAP Sales Cloud is the ultimate solution. Even for smooth Sales Automation, Forecast Optimization, Sales Team Management, Lead management, and customer engagement, it is the perfect solution. But for a very tiny organization with very low turnover, SAP Sales Cloud may no be well suite,
Luciano Pablo Angelini | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
SAP Sales Cloud is a suitable tool for newer or small sales teams, as it leverages their informed decision-making through predictive analysis and guides them step-by-step. The same would apply to sales representative teams helping expand business operations in newer territories/markets.
Nonetheless, I hardly imagine how that benefits an experienced, management-level scheme of professionals, who are more prone to rely on their seniority and know-how to identify opportunities, for example. Likewise, in an industry where the ticket is high enough to reduce the count of open, simultaneous opportunities there would be a worse use case for the workflow recommendation features.
October 27, 2023

SAP Sales Cloud Review.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I think SAP CRM would be suitable for any situation in which you need an effective system for tracking clients and customers. My recommendation would be if you have a Salesforce of at least 50 people and are at least 50+ in revenue, then it would be worthwhile to consider leveraging SAP. At a smaller company, there are likely more cost-effective options.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Features like communication and email tracking will bring transparency and accountability to your pipeline process. There is no better way to streamline your sales process than to use SAP Sales Cloud and you can meet the needs of your customers through integrations you can build with SAP Sales Cloud.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The amount of automation you can use SAP Sales Cloud for is great. It streamlines many of our other software's processes. We use Hubspot as well as Sales Cloud and they work great together. It has greatly enhanced our ability to collaborate between sales and marketing. The analytics we can draw between the two has helped us put more prospects into our pipeline.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
They are great if you want to have a one-stop-shop for contact management, sales and prospect funnel, and combine this all with marketing campaigns. It is cloud hosted, which has benefits to the users, especially if you are a global organization where travel is frequent. You do need a strong support team that will help configure, manage, clean the content, and train the users.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
SAP Sales Cloud is good to use for expert users but requires that IT department, OPS and Support understand the way in the SAP Sales Cloud manage data structure, technian information and cloud. You can use very easy if your department or company wants to acquire all the units of SAP, paying more that initially your company thinks and forcing to adopt other modules that you dont need wasting money and time.
Aman Kumar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
SAP Sales Cloud is well-suited for large enterprises requiring robust CRM solutions to manage intricate sales processes, customer relationships, and in-depth data analytics. It excels in organizations prioritizing precise sales forecasting, streamlined quote-to-cash automation, and advanced lead management. However, it might not be the best fit for smaller businesses with budget limitations due to its pricing. Additionally, companies seeking a more straightforward, user-friendly CRM solution with less emphasis on customization and integration features may find SAP Sales Cloud less appropriate.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think SAP Sales Cloud is suitable for large or growing companies with weak/no CRM system. We first implemented it to uplift our growing sales operations, and it's done a fantastic job at that. It might not be 100% for you if you don't have the scale that requires an SAP tool, or if you already have one of the big CRM tools
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