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SAP Sales Cloud

SAP Sales Cloud

Overview

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

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Recent Reviews

Salesforce at a glance

9 out of 10
November 29, 2023
Incentivized
Use SFDC everyday for all accounts and sales information. We have to log everything in the platform for it to be "real" and accurate. If …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (95)
    8.6
    86%
  • Customer data management / contact management (99)
    8.4
    84%
  • Workflow management (99)
    8.2
    82%
  • Contract management (94)
    7.4
    74%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.4
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.5
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.3
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.4
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.6
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.6
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.5
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.1
Avg 7.1

Platform

8.1
Avg 7.5
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Product Details

What is SAP Sales Cloud?

SAP Sales Cloud is a sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes.

Connect data and sales processes:
Unite data, processes, and people to deliver sales engagements that drive revenue and customer loyalty

Leverage insight to accelerate sales:
Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business

Adapt and capture new opportunities:
Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities

SAP Sales Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

HubSpot CRM, Microsoft 365, and Salesforce Sales Cloud are common alternatives for SAP Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 9.

The most common users of SAP Sales Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(210)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
November 08, 2023

SAP Sales Its promising!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
SAP's sales cloud platform is incredibly beneficial for businesses due to its use of a pipeline analogy to manage tasks, detect and address potential process issues, and automate various tasks. This automation includes intelligent sales prioritization, guided selling, improved sales forecasting, and more. As a result, your company gains access to a wealth of historical data and predictive tools, enhancing the overall sales performance.
  • Administration of Prospects, Quotations, and Leads.
  • view all client data within the ERP system.
  • Configurable Approval Workflow with management Control.
The product is suitable for companies with a minimum of 15 salespeople or more. It may not be the best fit for customers seeking basic CRM tools and account management only. SAP Sales Cloud is particularly effective in handling intricate sales processes by integrating marketing tools and comprehensive business operations into a unified platform, centralizing all client data and interactions.
Sales Force Automation (9)
80%
8.0
Customer data management / contact management
80%
8.0
Workflow management
80%
8.0
Territory management
80%
8.0
Opportunity management
80%
8.0
Integration with email client (e.g., Outlook or Gmail)
80%
8.0
Contract management
80%
8.0
Quote & order management
80%
8.0
Interaction tracking
80%
8.0
Channel / partner relationship management
80%
8.0
Customer Service & Support (3)
80%
8.0
Case management
80%
8.0
Call center management
80%
8.0
Help desk management
80%
8.0
Marketing Automation (1)
90%
9.0
Lead management
90%
9.0
CRM Project Management (2)
80%
8.0
Task management
80%
8.0
Reporting
80%
8.0
CRM Reporting & Analytics (3)
80%
8.0
Forecasting
80%
8.0
Pipeline visualization
80%
8.0
Customizable reports
80%
8.0
Customization (4)
80%
8.0
Custom fields
80%
8.0
Custom objects
80%
8.0
Scripting environment
80%
8.0
API for custom integration
80%
8.0
Security (1)
80%
8.0
Single sign-on capability
80%
8.0
Social CRM
N/A
N/A
Integrations with 3rd-party Software
N/A
N/A
Platform
N/A
N/A
  • Improved collaboration between sales staff.
  • An abundance of teamwork in the commercial sector.
With SAP Sales Cloud and an integrated ERP system, you have the capability to seamlessly oversee the entire process from lead generation to payment. These two systems work in perfect harmony, empowering salespeople to swiftly make informed decisions, access real-time pricing, review past orders, and more, at any stage of the client sales cycle. Additionally, through seamless integration with Outlook, you can instantly identify email senders and access comprehensive customer data, ensuring a holistic view of your interactions with clients.
The SAP Sales Cloud excels at complex sales processes because it merges marketing tools and full-service business operations into a single Hub that centralises all client data and interactions.
2
Sales analysts: They are responsible for collecting, analyzing, and reporting sales data, such as sales volume, revenue, market share, customer feedback, and trends. They also provide insights and recommendations to improve sales efficiency and effectiveness.
They also are responsible for supporting the sales operations, such as processing sales orders, invoices, and payments, updating sales records, and handling customer inquiries and complaints. They also ensure compliance with sales policies and regulations.
1
They are responsible for integrating SAP Sales Cloud with other SAP or non-SAP systems, such as ERP, CRM, or third-party applications. ABAP, Java, JavaScript, Python, or C#. They are useful for creating custom extensions, enhancements, or integrations for SAP Sales Cloud, as well as automating tasks or workflows, they also are responsible for configuring, customizing, and maintaining the SAP Sales Cloud solution according to the business requirements.
  • Pipeline manegment
  • Workflows easy
  • Integration
  • The interface is very heavy and it makes the platform slow to load
  • Presence of a lot of analytics can sometimes confuse new users
  • Analytical tools that helps in analyzing the data very efficiently
  • Automating repetitive processes
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
Yes
Pipedrive, Pipefy, Monday, Asana
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Visibility Boost, Intelligent Selling and Scalable and Flexible.
enables sellers to engage with customers through various digital channels, such as web, mobile, social, and chat, and provide personalized and consistent experiences across the customer journey
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We can quickly manage our marketing budgets and responsibilities with the help of SAP Sales Cloud, and we can arrange all downstream components. Due to the user community of experts in charge of resolving difficulties, assisting in the sharing of ideas, and being extremely proactive and prompt in reacting to our company demands, I think it also offers outstanding and highly professional services. I particularly enjoy how this application can organize and save information about our customers and workers, such as tracking customer complaints, producing reports and analyses, and supporting tailored chats that let us efficiently and without any issues engage with our consumers.
  • views of each consumer are provided.
  • Simple to set up according to our company requirements.
  • fostering client loyalty.
  • There is no trial offer.
  • Most of the time, my performance has been stable.
  • Breakdowns are quite rare.
When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.
Sales Force Automation (9)
91.11111111111111%
9.1
Customer data management / contact management
90%
9.0
Workflow management
100%
10.0
Territory management
80%
8.0
Opportunity management
90%
9.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Contract management
100%
10.0
Quote & order management
90%
9.0
Interaction tracking
80%
8.0
Channel / partner relationship management
100%
10.0
Customer Service & Support (3)
86.66666666666666%
8.7
Case management
90%
9.0
Call center management
80%
8.0
Help desk management
90%
9.0
Marketing Automation (2)
85%
8.5
Lead management
90%
9.0
Email marketing
80%
8.0
CRM Project Management (3)
90%
9.0
Task management
90%
9.0
Billing and invoicing management
90%
9.0
Reporting
90%
9.0
CRM Reporting & Analytics (3)
90%
9.0
Forecasting
90%
9.0
Pipeline visualization
80%
8.0
Customizable reports
100%
10.0
Customization (4)
65%
6.5
Custom fields
90%
9.0
Custom objects
80%
8.0
Scripting environment
N/A
N/A
API for custom integration
90%
9.0
Security (2)
85%
8.5
Role-based user permissions
90%
9.0
Single sign-on capability
80%
8.0
Social CRM (2)
90%
9.0
Social data
80%
8.0
Social engagement
100%
10.0
Integrations with 3rd-party Software (2)
95%
9.5
Marketing automation
90%
9.0
Compensation management
100%
10.0
Platform (1)
90%
9.0
Mobile access
90%
9.0
  • Smooth work flow.
  • Due to an increase in customers, improved customer involvement has helped the business achieve a good ROI.
  • Since there are more consumers and payments are received on time, profits have grown.
It is simple to eliminate any barrier that might impede client success if we have a complete understanding of the whole customer chain. Ample ERP capability helps my team to assign appropriate resources to each team so they may successfully complete the allocated task. The back-end data provides us with the planning units that move our goals toward the desired degree of marketing and sales.
The platform is simple to use in many departments, and performance can be monitored effectively. The majority of channels have been digitalized, which has boosted output and enhanced consumer experiences. The majority of applications from different departments have been integrated with the ERP system, which has improved teamwork and standardized processes. Sales representatives may go deeper and give potential customers the most helpful information by monitoring performance.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
It is such a large platform that it gives users the ability to control every aspect of the sales process. Everything is centralized, well-organized, and simple to use, from marketing to data to reporting to customer complaints.
I would need to check the documentation at first.
I did not use direct assisntance but they were helpful for while seeking docs related to launching.
There are several special capabilities, such as the ability to transfer calls, create leads, and decide which lead a given query should be projected or tagged into. We needed such features which was available on premium.
No
Andy Salo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • If you are looking for a pure-play gamification solution, Badgeville is a good answer. Badgeville awards badges, points, missions, has several UI features for your website like modules, toast, and croutons.
  • Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
  • No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
  • I expected to see a strong correlation between gamified actions and driving return visitors, but it wasn't the case.
Lithium, Gigya, and Badgeville. We picked Badgeville primarily because we only needed a gamification engine, and not full set of community features like Lithium. Gigya also addresses more than we needed as they are focused on the single sign on (SSO) space, and gamification is just a feature for them.
The software basically performs as advertised, however, there just isn't much "there there".
The customer support team has been good. Good level of response, and we had escalation pasths when necessary.
4
Community management, development, product management
2
FTE of one community manager and one developer.
  • Gamification for the Offers.com user base.
  • Nothing unexpected.
Unfortunately overall a weak ROI.
No
  • Implemented in-house
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
  • Online training
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
No
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
  • No.
One year renewable contract with flexibility in payment schedule.
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