SAP Service Cloud

We use SAP Service Cloud to manage customer support more efficiently and trackably. As employees of a financial company, we have many customers to handle and keep satisfied. SAP Service Cloud helps automate many repetitive tasks, and Customers come to us with problems through multiple channels, such as email, calls, and web forms. Everything is handled with smoothness, all thanks to SAP Service Cloud.

• Reduced average resolution for the customer problems.
• Operational cost reduced to its lowest.
• Customer satisfaction improved and customers are happy with us now.
• Increased team productivity.
• Improved management visibility through dashboards.

Oracle Service

Miro, GoTo Connect, TeamViewer, LogicMonitor, Webex Calling

SAP Service Cloud in our organization is solving the problem of different data on different location with centralized data. Due to this, it is easy to manage customer support across channels like Email.

Additionally, it is also helpful to track the tickets end to end. And it automatically updates the ticket, task routing and manages the whole service request end to end.

• From customer service point of view, SAP Service Cloud has had a positive and effective impact on overall service quality and efficiency in customer service.
• It has impacted our work in ticket resolution by reducing the resolution time.
• We have also experience an improvement in customer satisfaction by giving the responses faster and kept the consistency in the service.
• If we talk about ROI, then it comes with higher investment initially and demands extra efforts in initial implementation.

Zendesk Suite and Salesforce Agentforce 360 for Nonprofits

Atlassian Jira, Zendesk Explore, Salesforce Agentforce Service

It is playing a vital role in our customer service department for handling our customers issues across all the channels. After implementation of this solution it reduce load time almost 50-60 percent. Now issues getting resolved very quickly. Sometimes some tickets automatically resolves without any human intervention. We can customise knowledge base for better and quick resolution. Maintaining consistency and transparency on all issues makes this wonderful support solution.

• Builds brand image as well as value.
• Reduce human errors and response time.
• Better productivity reduce maintenance costing.

SAP Service Cloud has allowed us to maintain a very personal relationship with our clients. Through its powerful CRM service, information flows clearly, and we never leave anyone unattended.

Previously, we struggled with this because we lacked a way to maintain constant and up-to-date contact. Clients complained about a lack of communication and demanded improvements to our customer service process.

With the new workflows, we've replaced unnecessary delays with solutions that leave our clients very happy and satisfied with our services.

• Observamos un crecimiento del 35% en la velocidad de nuestros procesos de ventas en comparación con el año anterior.
• El ROI de la compañía tuvo una mejora del 15,57% en el último trimestre
• Nuestros plazos de entrega se redujeron en un 20%, generando clientes más satisfechos.

Odoo CRM

monday.com, Meta Business Manager, Google Ad Manager

SAP solution we use as customer support service solution for handling customer queries across every channel like email and phone. It is centralised platform gives us the complete overview of the customer tickets or queries. It maintain consistency of responses. By doing the automation of the tickets it gives prioritization and escalation to the right department for quick resolution. It decrease manual efforts and increase response and resolution time. It has superb knowledge base management, analytics and reporting. Overall it improves our customer satisfaction index.

• Better customer satisfaction and resolution time.
• Reduce operational cost and reduce manual efforts a lot.
• Better decision making and management transparency & insights.