Overview
What is SAP Service Cloud?
SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.
SAP Cloud effectiveness overview.
A Closer Look at SAP Service Cloud Capabilities
SAP Service Cloud review, great product for your company.
A Cloud Service that you can really trust if you have the pockets.
Your friendly neighborhood customer service platform
Most Matters in Customers' Relationship
Great application to manage Customer success.
Best customer service offering tool
My honest opinion on SAP Service Cloud
Effective Customer Service Solution
New user - dependint on a local partner
Platform to improve customer service
SAP Service Cloud: Where Banking Meets Best-in-Class Service!
Fast and seamless integration into the SAP Ecosystem.
Awards
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Reviewer Pros & Cons
Pricing
What is SAP Service Cloud?
SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
- FAQs
What is SAP Service Cloud?
SAP Service Cloud Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(129)Attribute Ratings
Reviews
(1-25 of 71)My Review
- Uptime reliability.
- User friendly.
- Good support.
- Maybe have more documentation for training new hires.
SAP Cloud effectiveness overview.
- First is It is highly effective when we consider Customer Relation Engagement.
- Good User Interface by which anyone can get used to it quickly.
- It is providing infinite opportunity of integration with other SAP solutions.
- Affordable Solutions with effective features.
- It has prebuilt charts which helps us to define customer journey with ease of efforts.
- Somewhere I feel like about its Graphics used for User Interface.
- It has Strong, effective CRM features. Reporting interface graphics can be improved, but analysis is the strongest feature.
- Somewhere, It becomes a little hard to understand with its features, but we can improve that part.
A Closer Look at SAP Service Cloud Capabilities
- Analytics and Reporting
- Efficient Ticketing System
- Unified Customer View
- Knowledge Base Management
- Cost Transparency
- Mobile App Functionality
- User Interface Complexity
I had to be careful with our money. SAP Service Cloud has a lot of features, but they can be expensive. Since we didn't need all of them, we found simpler and more affordable options that still did the job.
SAP Service Cloud review, great product for your company.
- Lotting Process
- Manifest Structure
- Storing Data
- Easier Integration
A Cloud Service that you can really trust if you have the pockets.
- Chat Bot
- Socia Media
- e-mail
- Everything is SAP is close, so anything should be done with consulting, so this is an area that can improve if they lets us to use it.
- Sap Service sometimes has uptime issues that we discover and would be great if they let us know
- Is not to user friendly. Requires a learning curve quite relevant.
Your friendly neighborhood customer service platform
- Tracking of the past customer data
- Analysis available for the service tickets
- Seamless integration with other softwares
- Pricing is a bit on a higher side
- The UI could be made ever evolving keeping in mind the changes in the customer service landscape
- Customizations according to requirements could be helpful
Most Matters in Customers' Relationship
- Conducting surveys helping understanding customers satisfaction.
- Perfect in analytics and reporting.
- Integrations with design tools and softwares ensuring seamless collaboration.
- Effective security compliance
- Cost of Implementation,licensing and maintaining is high.
- Limited customising options.
- Integrations with non SAP is complex
Great application to manage Customer success.
- Data management and visualization.
- Managing customer tickets is easier. It shows all the history of tickets raised by customers previously.
- Easy integration with other applications.
- Tracking KPIs and tools to analyze data and make data driven decisions.
- Too many features takes additional time to learn.
Best customer service offering tool
- It makes my all emails, call logs and other data into one place and my team can easily pick the data as per priority wise.
- It helps to respond my customer queries very instantly without missing any one the emails.
- Also it helps to identify the duplicate questions so that we can easily take teh reference from the previous solutions.
- Improvement in cloud connectivity in remotes having network issue
- We face challenges sometimes to integrate a chat tool
My honest opinion on SAP Service Cloud
- Automatically collect all your messages and bring them in one place.
- Easy to integrate with other thard party tools
- Customer relationship management is so good. It's ensure customer satisfaction.
- Top notch Omni channel support
- Great user experience.
- I found it's pretty hard to configure this tool.
- It's slightly costly than other tools.
- Need to improve AI feature.
- I'm not so impressed by internal UI interface. Need to improve.
- Customer feedback feedback manegement is not up to the mark I believe
Effective Customer Service Solution
- Omnichannel Support
- Case Escalation
- Knowledge base
- Analytics and Reporting
- Customization
- Mobile Accessibility
- Customer Feedback Management
New user - dependint on a local partner
- Support
- Availability
- Reliability - no downtime yet for us
- Support in spanish for Latin America
- Academy or education in person in Paraguay
- A partner better organized, with better organization
Platform to improve customer service
- Efficient technologies
- a different user experience
- excellent customer experiences
- cloud could be simpler in your daily use
- less infrastructure
SAP Service Cloud: Where Banking Meets Best-in-Class Service!
- SAP Service Cloud pulls together messages from different channels - emails, calls, social sites - into one dashboard. This means we can quickly see and respond to any customer question or concern without jumping between different tools.
- It streamlines our workload by automatically categorizing and prioritizing customer issues. This ensures that urgent banking matters are addressed immediately and no query is left unanswered.
- The built-in knowledge base is a lifesaver. When a customer has a common question or issue, we can quickly reference or direct them to pre-existing solutions, speeding up the resolution process.
- While SAP Service Cloud offers a wealth of features, its interface can sometimes feel overwhelming. For newcomers, especially those not tech-savvy, a more intuitive or simplified layout would be beneficial.
- While it allows for some level of personalization, making deep customizations can be challenging. Given the unique requirements of our client's customer service, having more flexibility in tailoring the tool to our exact needs would be nice.
- While SAP Service Cloud integrates well within the SAP ecosystem, it can sometimes be less smooth when linking up with non-SAP third-party tools. Enhancing these integrations would streamline our operations, especially when using other software tools alongside it.
Fast and seamless integration into the SAP Ecosystem.
- Good set of API's allowing integration with other third party solutions.
- Great integration with other SAP products.
- Data governance headaches are avoided by proper controls.
- Documentation varies between versions and it is rather hard to find.
- AI tools are somehow behind the market level - should be improved.
- Hard to configure.
SAP Service Cloud saves you time and is efficient.
- I input all the goals for the day
- I input all information from the week
- I have not gotten into a problem with SAP Service Cloud.
Good product for customer relationship management
- Customer relationship management
- Integration
- Sales management
- Forecasting
- Demand and supply analysis
- Costly for small businesses
- User friendliness
- GUI
- Reporting and Analytics are good.
- Highly scalable
- Great support
- Expensive platform
- It is resource intensive platform
- There is learning curve
Good CRM solution, great value for the price
Using a CRM software for this helps use share information in real time among the multiple stakeholders within the organisation, and to provide a database for best practices for new account managers.
Using a cloud based solution also allows us to delegate security management, which can be costly if done internally.
- Clear user interface
- Security features (MFA Authentication)
- Integration with other SAP solutions
- Lack of documentation for some functionalities
- Lack of multi-language support (especially Japanese)
- AI features could be improved
*Suited for businesses who do not want to build a proprietary solution/server infrastructure, since it is a fully managed cloud service.
*Scenarios where a business want to start using a CRM service without having to pay a high license fee for the start.
Improves Management Processes.
- Hosting detailed summaries of past expenses.
- Strong customer focus.
- Improve compliance & risk management.
- The menu bar can be redesigned.
- More user-friendly.
- Quicker user flow.
SAP Service Cloud Review
- Efficient Ticket Management
- 360-Degree Customer View
- Automated Workflows
- Knowledge Base Management
- User Interface Complexity
- Customization Challenges
Large Enterprises with Complex Processes: Ideal for intricate service needs.
Integrated Customer Experience: Great for seamless customer journeys.
Less Appropriate:Small Businesses: Overkill for simpler service needs.
Rapid Deployment Needs: Learning curve may hinder quick implementation.
Budget-Conscious: High costs may be prohibitive.
Limited IT Resources: Maintenance demands might be challenging.
Cloud solutions
- Data protection
- Data visualisation
- Deployment in secure manner
- Some training docs need to be updated
- Integration part with existing system is quite complex
- Some of features took time to get data upload
Great SAP cloud service.
- It is good software for organization.
- Quick response through SAP.
- Easy to use for new user.
- Simple user interface.
- Second Password authentication should be there.
- Help support to be more visualized.
- Password hint to be added in password column.
SAP service for ultimate solution
- accelerate business issue
- customer oriented solution
- ticket management for whole organizations
- efficient management
- More IOT enabled features
- Automation in Ticketing system
- improve GUI
Good solution if you already have other SAP products.
- For SaaS companies with rapidly growing customer databases that need to be organised and well maintained in order to provide a good customer support.
- Companies with existing on-premise CRM software that need ot update their processes and be fully in the cloud. Both for savings and security.
- Large companies with manual databases that need to be digitalized and uploaded in the cloud so all the group around the world can access the data.
- In terms of deployment the software could be a litlle bit more user friendly.
- Out of the box configurations seems good but are extremely basic and most of the times are not that useful
- Sometimes the price of the different licenses can be quite expensive compared with competitors.