SAP Service Cloud

SAP Service Cloud helps us to understand the data insight and improve the processes. Ultimately, it allows us to understand the customer services. It has a user friendly interface which make the job easy to work on it. As a organization, all of these options increase our engagement with the customers.

I used SAP Service Cloud to make our customer service better. It helps us answer customer questions faster and keeps track of what they need. This tool also lets us learn from customer trends and makes sure we provide good service. We use it for things like helping customers online, managing information, and connecting with them on social media. It's like a helpful tool that makes sure we give our customers the best service possible.

We primarily use it to streamline customer service processes. It provides tools for managing customer inquiries, complaints, and service requests efficiently. This includes handling customer interactions through various channels like email, phone, and social media, because we attend thousands of requests every day because of our service. Also we use it the platform for analytics and reporting capabilities, enabling us to analyze service performance, customer satisfaction, and identify areas for improvement.

As being as a analyst I have to maintain the records of emails, calls and other social sites data in collated form. But with the help of SAP Service Cloud tool I can pull all the data into one place which helps me to respond my clients queries instantly and effectively instead of going different channels. It streamline my team workload according to the priority and category wise and my team pick the request accordingly without missing any deadline.

The main aspect of what SAP Service Cloud addresses is improving our customer support and issue resolution processes. Using SAP Service Cloud, we can easily track customer inquiries and complaints, ensuring that no issue goes unresolved. The platform helps us maintain a detailed record of each customer interaction, enabling our support agents to provide personalized and effective solutions promptly.

We use SAP Service Cloud to streamline and share the communication process with our customers.
Using a CRM software for this helps use share information in real time among the multiple stakeholders within the organisation, and to provide a database for best practices for new account managers.
Using a cloud based solution also allows us to delegate security management, which can be costly if done internally.

Earlier more the issue is with data cleaning, data visualisation and make is secured over cloud network. It was a challenging situation which overcome with SAP service and the data is more secured. Easy to keep and mentain the relationship scope with the clients accros the world in more secure way.

SAP Service-cloud is upgraded platform of SAP onprem.its help organizations to run their business smooth and efficiently.from ERP manage to finicial management in all place SAP service manage a key roll.its help organizations to accelerate their business and increase sales revenue.with its intelligent customer service makes its all rounder.

We, as a consulting firm and SAP partner we provide SAP Service Cloud installations to our clients. Mainly for SaaS medium to large companies in need of upgrading their actual CRM's or if they want to start a digital transformation and begin to use a new CRM software. The main problem that this software solves is the need of having all client information stored in the same place. Be able to support your client need and have their background in the same place is the main advantage of the platform

We use SAP to supply a cloud based learning management system in support of a government program. The purpose is to support the training of the 1800 Medicare and Affordabke care act federally facilitated marketplace contact centers

I have used SAP service cloud to address the queries and concerns of existing customers and resolve any issues via tickets creation and tracking to closure. My use case was to take care of the complaints and service requests raised by social and email channels for a Software as a service company.

In our company, the use of SAP Service Cloud makes it easier to connect service operations throughout the company. With its use we achieve customer satisfaction and therefore translates into improvement of the company in general.

We used SAP Service Cloud as a CRM tool for handling customer service management across the organization. It helps us to categorize the cases and to identify the quicker solution based on the nature of issue reported. It has user friendly interface which is low/no code, which allows us an easy understanding about the service request.

Hi We are using SAP C4C service cloud. We are a Service based org. and almost 15000 Plus tickets are created everyday and to support the whole cycle of tickets we are using SAP C4C .Apart from Tickets , we use contracts, Products and other areas as well.

Complete lifecycle of Service is addressed very well by SAP.

SAP Service Cloud is part of the Customer Experience and is designed to help organizations manage customer service and support operations more efficiently for below-line item
1. Ticket Creation system
2. Customer Service Management
3. Case Management related Customer product history
4. SLA Management
5. Reporting and Analytics
6. Integration with various partners for ticket registration

We use it to capture employee inquiries, track responses, and ensure accountability in providing timely solutions.

Main drive was to make it front and center to all employees, easy embedded buttons within intranet pages, etc., the more, the merrier just so we have a centralized HR ticketing system and not deal with flood of emails to different teams.

It is being used as CRM tool for the consumers we have.
Problem Statement :
1. Need Unified CRM tool and migrated from standalone legacy system
2. Tool to have better integration with our SAP ERP system

It brings our customer service to next level, it act like a centralized platform for managing our customer. It allowing us to respond faster than ever before to resolve the tickets so overall duration of the cases reduced. It solved the communication gap between customers and clients and improved the customer relationship.

The Performance of Version 1 of the Sales and Service Cloud needs really to be improved!

Service Cloud is considered to address our critical pain areas around our Engine Services business. We were using Customer Service module for these use cases in the past, but Service Cloud looks promising with more capabilities that cater to Services Industry. The upcoming revisions and roadmap has a lot more to offer that will address the current gaps.

We have been using service cloud to support our engineers who works for other businesses to expedite their issues so that they can run their business effectively. Users can log their cases either on our support portal or through email or through phone, once case is logged then it will be assigned to engineer who takes responsibility for completion and also based on support level and SLA , everything will get tracked and will be useful to other engineers who will solve similar kind of issues in future in the form of knowledge articles.

Can be used for getting data from anywhere and work distributed in the network with other team mates regarding ongoing cutting edge technologies

We use it for Sales, Service & Dashboard, broadcast etcs

Our biggest problem was the need to get all of our service organizations onto the same platform. Service Cloud allowed us to do that. Now we are able to process over 3000 customer inquiries per day and provide a wholistic view of our customers to those that need it.

SAP Service Cloud is a considerable solution in controlling communications, more so from customers and their service providers. SAP Service Cloud is used for analytical efficiency, where the changing purchasing behaviors of customers are identified, professional steps recorded, and effective profiling made. More so, SAP Service Cloud has a determined database control, concerning the contact information of the clients and their preferred taste. Finally, SAP Service Cloud takes charge of marketing, a way that facilitates hefty sales.