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SAP Service Cloud

SAP Service Cloud

Overview

What is SAP Service Cloud?

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is SAP Service Cloud?

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is SAP Service Cloud?

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

SAP Service Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Reviewers rate Ease of integration highest, with a score of 7.5.

The most common users of SAP Service Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(129)

Attribute Ratings

Reviews

(1-16 of 16)
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Cate Joe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Determined communications strategies, for universal reach and innovative systems.
  • Procedural and accurate analytical competencies, very resourceful in screening the market.
  • Direct email communications procedures, very strong and candid in maintaining a good communications flow.
Joy Loela | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Stable, and advanced engagement solutions, more so those that foster CRM.
  • Quality clients journey modeling, preferred when developing a demand plan.
  • SAP Service Cloud is stable, and technical failures are never encountered.
Essy Janet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automated analytical strength from SAP Service Cloud, for the customers database
  • Standard communication providence from the developer, which strengthens the engagement concepts.
  • Rational and in-depth customer profiling, which is a basic analytical base for companies.
Miley Erickson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The capacity to boost customer relations, making communications swift.
  • Excellent database control, through imports and procedural extraction.
  • Perfect cloud access procedures, that maintain advanced security.
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