Overview
What is SAP Service Cloud?
SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.
SAP Service Cloud - Leading Customer Service Excellence
Customer retention with SAP Service Cloud
My Review
SAP Cloud effectiveness overview.
A Closer Look at SAP Service Cloud Capabilities
SAP Service Cloud review, great product for your company.
A Cloud Service that you can really trust if you have the pockets.
Your friendly neighborhood customer service platform
Most Matters in Customers' Relationship
Great application to manage Customer success.
Best customer service offering tool
My honest opinion on SAP Service Cloud
Effective Customer Service Solution
New user - dependint on a local partner
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is SAP Service Cloud?
SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
- FAQs
What is SAP Service Cloud?
SAP Service Cloud Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(128)Attribute Ratings
Reviews
(1-3 of 3)Effective Customer Service Solution
- Omnichannel Support
- Case Escalation
- Knowledge base
- Analytics and Reporting
- Customization
- Mobile Accessibility
- Customer Feedback Management
- Cost Savings
- Improved customer satisfaction
- Complexity and Learning Curve
- Scalability
Trust
Complete lifecycle of Service is addressed very well by SAP.
- Ticket Management
- Contracts
- Personalization on screens wrt business roles
- Organizational structure
- Contracts lifecycle needs to be improved
- Speed and performance is issue sometimes
- Expert services and SLAs on incidents.
Ticket allocation
Contract Management
Products Management
Customer Management
- reduced customer service resolution time
- customer service cost
- improved customer satisfaction
ABSL
BODL
- Ticketing
- Contracts
- NPS
- Warranty
- Detractor Tickets
- Contracts extensions
- Ticket allocation based on localities , pincode and Service Partners
- Adding more products to the portfolio
- interacting the C4C with different trade partners
- integration with other products to make system smooth
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
1. We would consider figuring out the system performance as sometimes system performance goes down.
2. User-based license costs should be less.
3. More drag-and-drop customization for end users.
4. System end support from the organization should be prioritized.
2. System performance was monitored as it was going down when system was hosted at SAP.
3. The old version of the SDK file with changed data was shared on priority basis.
4. At the time of project implementation (hyper care) SAP did help a lot on issues.
5. Issuing of license was also very fast.
SAP Service Cloud at its best
1. Ticket Creation system
2. Customer Service Management
3. Case Management related Customer product history
4. SLA Management
5. Reporting and Analytics
6. Integration with various partners for ticket registration
- Integration Capabilities
- Automation and Workflows
- Performance and Scalability
- User Interface Complexity
2. Integration with SAP
- Ticket Registration Ease with lesser AHT
- Data-Driven Decision-Making
- Resource Requirements
- Customization Effort
2. Pre-built Connectors
2. Scalability -databases can manage an increasing volume of data or queries without significant performance issues.
- Customer Support & Engagement
- Work Flow Automation
- API Integration
- Security & Compliance
- Data Reporting
- Predictive Analytics for Customer Retention
- Knowledge Management for Product Development
- Field Service Optimization
- Chatbots
- Integration with FSM
- Service technician Geo Tagging
- Cloud Solutions
- Integration with Other Systems