SAP SuccessFactors

SAP SuccessFactors Reviews

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Ratings and Reviews
(1-25 of 57)

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Meir Brodsky | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Having fields for any kind of data you would need to store on an employee
  • Very comprehensive reporting analytics
  • Integrates and feeds into Payroll systems like ADP so you don't need to update two systems
  • Loading can be very long at times
  • Would be nice to be able to rearrange the order that different data sets appear
  • UI and visuals look a little bit dated
September 02, 2021

Ok but not great

Jessi Keller | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
  • Video play is reliable.
  • It could be easier to approve your learnings.
  • It could be more intuitive about how to find and print your learning certificates.
  • The pin being different than you password for Success Factors is a pain.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It supports around 46 languages across the globe.
  • A robust onboarding portal where new hires access the orientation resources.
  • Access to real-time performance metrics that drive smart compensation decisions.
  • Global job distribution.
  • The system is vast and complex making it difficult for users to use all the functionalities
  • When there are a multitude of data configurations the system can run slow.
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • user friendly homepage
  • recruiting process
  • good cloud solution
  • poor learning module, not state of the art
  • not enough room for flexible solution
  • to have a good experience, it is necessary to have all modules which is too expensive for small subsidiaries
  • long reaction time to ticket
  • Prices are prohibitive, especially licenses strategy for companies under 1000 employees
  • Opportunity marketplace is nice but payroll solution/time management could get more priority - Not state of an art solution.
  • Comp & Ben module is not state of the art
  • SF mobile is not state of the art
  • Standard report is really poor
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Intuitive user interface and customizable
  • Sends reminders of upcoming due dates and notifications when a form is completed
  • Shows tracking and progress information
  • It would be great if there was a list of suggested goals rather than to have to start typing to find one.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Intuitive tool for the users
  • Payroll module fits a lot of different profiles and scenarios
  • Integrated with our SAP ERP
  • The communication module needs to be very well implemented to avoid undesirable mail.
  • The option to search something in the tool needs to be evolved in the next versions.
Allan Morales | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Facilitate the performance management documentation process, making it easy/friendly for the end users. It generates email alerts to help with follow up; the user interface is simple and clean, so the overall experience is very good.
  • When managing processes like succession management, it allows admins to collect all the performance and potential evaluations and quickly combine to come up with a talent matrix at team, department or organization level as needed. We used this feature to guide talent meetings with senior leadership and it was easy to interpret, analyze and make changes as needed while stakeholders were making decisions.
  • The system is very stable and so trusted by admins and end users as well. In addition, the reporting piece is super helpful; it makes our jobs so much easier. We can filter information as needed, by org units, locations, areas etc., and then export to spreadsheet to later build graphics or any other output as needed. There is also a great feature as an admin where you can login as a user. So this is super helpful when troubleshooting or guiding someone, especially if you aren't physically located in the same site or even country.
  • So one thing I would like to suggest, is adding a catalog or competency dictionary where it can serve as reference when setting up development plans. It can have a competency behavioral description depending on the level that the end user has within the organization, and that can be a great guide for all when documenting plans.
  • I suggest enabling the option of pulling some work experience, professional background and even things like a picture from networks like LinkedIn.
  • Another suggestion may be to integrate some sort of chat that is built-in so that when managers and direct reports have their 1:1 conversations given the fact that some people now work remotely or from home, those chat conversations can serve as documentation of coaching or performance management overall.
December 03, 2019

SAP SuccessFactors Review

İhsan Akkarpuz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • User-Friendly interface for each feature. Moving through the pages is easy when determining performance goals and tracking them down until the end of the term.
  • Recruitment & talent acquisition activities are very transparent and smoothly run.
  • Index can be defined for each performance metric with a deep logic behind it (such as percentage, plus/minus incremental values, or cost).
  • Scheduling training materials and searching such content in the product could be a lot easier.
April 17, 2020

Would NOT recommend

Score 1 out of 10
Vetted Review
Verified User
Review Source
  • We rarely experience system down time.
  • Customer Support Representative Knowledge - they know very little about the actual functionality of the software.
  • Customer Support Knowledge base accuracy and volume - when you search for something and get over 1,000 matches as often happens - you waste so much time just trying to find an answer - then you end up putting in a ticket with support - see above.
  • Integration between Recruiting and Onboarding is terrible - they are two different systems, so you are administering twice as much.
  • Very clunky - click click click click click - our users do not like the system at all and only use it for the bare necessities.
  • Unexplained issues - if you ask why something happened they state that "they don't have to provide that to their customers" - no joke, it has happened several times when I ask why functionality changed.
  • We had no SAP support during our implementation - then we asked them to review our setup and they wanted to charge us thousands of dollars to fix it - when our implementation was done by one of their "trusted, talented and certified" support partners - that they RECOMMENDED to us.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Assignment Profile: This is an automated way of assigning courses and activities to users (through user interface configuration or through data feed synchronization).
  • Plateau Reports Designer: A client tool to customize the reports in SAP SuccessFactors Learning, widely used by most of the large organizations.
  • BizX integration: It's a SuccessFactors Business Execution (BizX) platform to connect the talent management and human resource management. It has a comprehensive view of the organization's resources skills, expertise, experience, and competency, etc.
  • Domain, Domain Restrictions and Roles: This is mainly to create an organizational structure and to provide the needed security permissions.
  • Integration with Jam, Skype and WebEx, etc.
  • Reports (inbuilt) have to be improved. While comparing with other LMS applications like CSOD, SAP SuccessFactors Learning has limited reports. In order to customize, we have to depend on the Plateau Report Designer (PRD) tool.
  • It's expensive.
  • It is always preferable to already have SAP applications (other applications within the organization) to buy SAP SuccessFactors Learning. It has a dependency.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Ease of navigation and integration with SAP.
  • Optimized performance reviews, goal setting, and cascading organizational priorities.
  • Single sign-on doesn't seem very seamless. There are hiccups and non-SSO login screens are prompted occasionally.
  • Although there are standard integration packages available to other tools like ADP, it requires customization and development efforts to make it work. The connections do not plug and play.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Excellent ATS features!
  • Benefit selection for oncoming employees is a breeze. Our HR Specialists are able to make selections with them during the on boarding process.
  • Very programmable! We were able to customize the software to make it easy to use. We also were able to import so many templates and send them out automatically by simply clicking and dragging a candidate into a new status.
  • The over sized quarterly updates when releasing new products can inundate the mornings as we begin booting up the program.
  • The workflow and reporting pieces could be better. I don't think they are as easy to navigate as they should be.
  • Initially the software is not easy to navigate when integrating and implementing. If you don't have a 3rd party vendor or a very experienced in house team you will most likely not get the best result out of the product.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Data management. All data is in the same system.
  • Reporting. Can extract Excel reports.
  • Fast system. Instant data.
  • Can't open two windows at the same time.
  • Data changes are not instantly modified.
  • Technical support needs to be faster when answering clients.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • A great mobile application that allows staff self-management.
  • A web platform, clear and that helps to know your status at all times.
  • It helps us to manage the training in a clear way for everyone.
  • Some menus are confusing for staff.
  • Access to payroll receipts is complicated.
  • I would like to have personalized alerts for development opportunities.
  • I would like to be able to deliver virtual badges that are visible in the public profile as an incentive.
November 15, 2019

One tool for all HR Needs

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Multiple Modules help to use only one system for all functions.
  • Easy to train cross-functional users.
  • Industry-wide recognized and excellent support team to help.
  • Constant updates make it hard to stay updated with the new system.
  • Expensive compared to other options available.
Maya Darghawth | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Customer service is great. Based on changes, updates, revisions and improvements, we have never had a difficult time communicating with our service reps and getting the help that we need.
  • Many modules are available and depending on the project scope and timeline to implement, you are able to add modules on afterwards.
  • Compatibility with other systems can sometimes be an issue. If there are existing systems and/or processes in place, SuccessFactors Workforce Analytics is not highly customizable and can be difficult to configure when attempting to build certain configurations.
  • The technology and appearance is a bit outdated. Visually, I've seen other programs that are much more user-friendly looking and easy to use. Visually, the program looks very much as if it was developed by software developers without the end-user in mind.
Adam Kasten, PHR | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The Recruiting module is one of the best tools on SuccessFactors. This has so many capabilities and has truly helped managing all the positions and candidates that have applied to our requisitions.
  • The Learning module is a great asset to provide and push out required training for all employees. Tracking and reporting is seamless and easy to execute. Easy to manage, update and provide to all or a few employees.
  • Performance and Goals module is a great way to track and maintain professional and personal goals. This process is easy to track, update when needed, and beneficial for manager and direct reports. Powerful and accurate goal management for all levels.
  • Reporting module is easy to create own customized reports as needed that may not be standard out of the box. Ability to share those reports across groups/employees is extremely beneficial.
  • The org chart functiality is really impressive. You can make edits/changes within the org chart that have real time effects. The ease to view divisions and company org charts is so simple. One of the best features of any HRIS I have ever experienced.
  • The app for ios and android have room for improvement. They are aware of the limitations but amount of access and functionality is not where it needs to be.
  • The homepage of SuccessFactors takes longer to load and refresh itself. Especially true when viewing employee files. That is partially due to how much information is having to show on the page but it still seems to take more time than usual to show each screen.
  • You can't change the amount of time the homepage will lock you out from inactivity. This might seem minuscule but it causes so many painful re-logins and time wasting effort to login again. There currently isn't an option to change the time before lockout.
Tony Morales, PMP, CSM | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • The "Cascading" feature is nice because a leader has the ability to create their own goals and cascade them down to subordinates for goal alignment.
  • SuccessFactors Perform and Reward has a very intuitive interface and provides personal touch features such as the ability to upload a profile photo. This is extremely helpful when a leader has employees all over the world.
  • SuccessFactors Perform and Reward interfaces with our Human Resources SAP database to provide pre-populated employee data.
  • The SuccessFactors Perform and Reward screens have many layers to navigate. Unless you use the tool constantly, a refresher and catch up is needed.
  • SuccessFactors Perform and Reward could be better with providing tutorials and best practices for companies.

SAP SuccessFactors Scorecard Summary

Feature Scorecard Summary

Human Resource Management (7)
77%
7.7
Employee demographic data (19)
76%
7.6
Employment history (20)
83%
8.3
Job profiles and administration (19)
68%
6.8
Workflow for transfers, promotions, pay raises, etc. (20)
67%
6.7
Organizational charting (22)
78%
7.8
Organization and location management (17)
79%
7.9
Compliance data (COBRA, OSHA, etc.) (11)
91%
9.1
Payroll Management (7)
86%
8.6
Pay calculation (10)
90%
9.0
Support for external payroll vendors (7)
85%
8.5
Off-cycle/On-Demand payment (1)
100%
10.0
Benefit plan administration (10)
87%
8.7
Direct deposit files (8)
87%
8.7
Salary revision and increment management (11)
74%
7.4
Reimbursement management (8)
82%
8.2
Leave and Attendance Management (3)
79%
7.9
Approval workflow (14)
80%
8.0
Balance details (13)
79%
7.9
Annual carry-forward and encashment (11)
78%
7.8
Employee Self Service (5)
79%
7.9
View and generate pay and benefit information (16)
69%
6.9
Update personal information (20)
81%
8.1
View company policy documentation (13)
81%
8.1
Employee recognition (13)
83%
8.3
View job history (19)
83%
8.3
Asset Management (1)
76%
7.6
Tracking of all physical assets (4)
76%
7.6
HR Reporting (3)
70%
7.0
Report builder (18)
70%
7.0
Pre-built reports (18)
69%
6.9
Ability to combine HR data with external data (15)
70%
7.0
Onboarding (3)
79%
7.9
New hire portal (22)
80%
8.0
Manager tracking tools (24)
78%
7.8
Performance and Goals (5)
80%
8.0
Corporate goal setting (34)
81%
8.1
Individual goal setting (38)
81%
8.1
Line-of sight-visibility (32)
75%
7.5
Performance tracking (36)
80%
8.0
Performance Management (10)
80%
8.0
Performance plans (36)
79%
7.9
Performance improvement plans (27)
74%
7.4
Review status tracking (36)
81%
8.1
Review reminders (35)
80%
8.0
Multiple review frequency (28)
77%
7.7
Succession Planning (4)
91%
9.1
Create succession plans/pools (24)
92%
9.2
Candidate ranking (26)
89%
8.9
Candidate search (24)
92%
9.2
Candidate development (24)
91%
9.1
Recruiting / ATS (15)
62%
6.2
Job Requisition Management (20)
81%
8.1
Company Website Posting (20)
83%
8.3
Publish to Social Media (14)
73%
7.3
Job Search Site Posting (19)
80%
8.0
Duplicate Candidate Prevention (17)
79%
7.9
Applicant Tracking (20)
82%
8.2
Notifications and Alerts (22)
82%
8.2

What is SAP SuccessFactors?

SAP SuccessFactors Human Experience Management (HXM) Suite helps users reinvent the entire employee experience. The vendor states that users can shift from traditional HR transactions to engaging, end-to-end experiences, using intelligent technology to make each interaction simpler and more meaningful. And by linking employee feedback to operational data, users will understand what’s happening and why, so they can deliver exceptional experiences that keep a business growing.

The SuccessFactors HXM suite aims to cover the important aspects of HR:
  • Core HR and payroll solutions
  • Talent management solutions including recruiting, onboarding, performance and goals, succession and development, and compensation
  • Learning
  • People analytics and planning solutions
  • Employee experience management solutions
  • Collaboration tools

SAP SuccessFactors Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

SAP SuccessFactors Screenshots

SAP SuccessFactors Employee Central: Better manage your organization through a dynamic org chart.SAP SuccessFactors Recruiting: Leverage machine learning capabilities to ensure that your job descriptions contain language that is free from gender bias.SAP SuccessFactors Learning: Provide employees with personalized learning recommendations.SAP Qualtrics Employee Engagement: Leverage employee engagement dashboards to optimize processes.

SAP SuccessFactors Video

SAP SuccessFactors – an Overview

SAP SuccessFactors Competitors

SAP SuccessFactors Pricing

SAP SuccessFactors Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

What is SAP SuccessFactors?

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

What is SAP SuccessFactors's best feature?

Reviewers rate Create succession plans/pools and Candidate search highest, with a score of 9.2.

Who uses SAP SuccessFactors?

The most common users of SAP SuccessFactors are from Enterprises and the Unknown industry.