SAP SuccessFactors Reviews

198 Ratings
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April 17, 2020
Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
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Pros and Cons

  • We rarely experience system down time.
  • Customer Support Representative Knowledge - they know very little about the actual functionality of the software.
  • Customer Support Knowledge base accuracy and volume - when you search for something and get over 1,000 matches as often happens - you waste so much time just trying to find an answer - then you end up putting in a ticket with support - see above.
  • Integration between Recruiting and Onboarding is terrible - they are two different systems, so you are administering twice as much.
  • Very clunky - click click click click click - our users do not like the system at all and only use it for the bare necessities.
  • Unexplained issues - if you ask why something happened they state that "they don't have to provide that to their customers" - no joke, it has happened several times when I ask why functionality changed.
  • We had no SAP support during our implementation - then we asked them to review our setup and they wanted to charge us thousands of dollars to fix it - when our implementation was done by one of their "trusted, talented and certified" support partners - that they RECOMMENDED to us.
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December 04, 2019
Roger Castillo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Intuitive tool for the users
  • Payroll module fits a lot of different profiles and scenarios
  • Integrated with our SAP ERP
  • The communication module needs to be very well implemented to avoid undesirable mail.
  • The option to search something in the tool needs to be evolved in the next versions.
Read Roger Castillo's full review
October 31, 2019
Allan Morales | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Pros and Cons

  • Facilitate the performance management documentation process, making it easy/friendly for the end users. It generates email alerts to help with follow up; the user interface is simple and clean, so the overall experience is very good.
  • When managing processes like succession management, it allows admins to collect all the performance and potential evaluations and quickly combine to come up with a talent matrix at team, department or organization level as needed. We used this feature to guide talent meetings with senior leadership and it was easy to interpret, analyze and make changes as needed while stakeholders were making decisions.
  • The system is very stable and so trusted by admins and end users as well. In addition, the reporting piece is super helpful; it makes our jobs so much easier. We can filter information as needed, by org units, locations, areas etc., and then export to spreadsheet to later build graphics or any other output as needed. There is also a great feature as an admin where you can login as a user. So this is super helpful when troubleshooting or guiding someone, especially if you aren't physically located in the same site or even country.
  • So one thing I would like to suggest, is adding a catalog or competency dictionary where it can serve as reference when setting up development plans. It can have a competency behavioral description depending on the level that the end user has within the organization, and that can be a great guide for all when documenting plans.
  • I suggest enabling the option of pulling some work experience, professional background and even things like a picture from networks like LinkedIn.
  • Another suggestion may be to integrate some sort of chat that is built-in so that when managers and direct reports have their 1:1 conversations given the fact that some people now work remotely or from home, those chat conversations can serve as documentation of coaching or performance management overall.
Read Allan Morales's full review
December 03, 2019
İhsan Akkarpuz | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Pros and Cons

  • User-Friendly interface for each feature. Moving through the pages is easy when determining performance goals and tracking them down until the end of the term.
  • Recruitment & talent acquisition activities are very transparent and smoothly run.
  • Index can be defined for each performance metric with a deep logic behind it (such as percentage, plus/minus incremental values, or cost).
  • Scheduling training materials and searching such content in the product could be a lot easier.
Read İhsan Akkarpuz's full review
February 27, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Pros and Cons

  • Candidate Communication and tracking
  • Performance Management
  • Goal documentation
  • Overall look of the platform
  • Ease of use for both admin and employees
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October 23, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Pros and Cons

  • Assignment Profile: This is an automated way of assigning courses and activities to users (through user interface configuration or through data feed synchronization).
  • Plateau Reports Designer: A client tool to customize the reports in SAP SuccessFactors Learning, widely used by most of the large organizations.
  • BizX integration: It's a SuccessFactors Business Execution (BizX) platform to connect the talent management and human resource management. It has a comprehensive view of the organization's resources skills, expertise, experience, and competency, etc.
  • Domain, Domain Restrictions and Roles: This is mainly to create an organizational structure and to provide the needed security permissions.
  • Integration with Jam, Skype and WebEx, etc.
  • Reports (inbuilt) have to be improved. While comparing with other LMS applications like CSOD, SAP SuccessFactors Learning has limited reports. In order to customize, we have to depend on the Plateau Report Designer (PRD) tool.
  • It's expensive.
  • It is always preferable to already have SAP applications (other applications within the organization) to buy SAP SuccessFactors Learning. It has a dependency.
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January 17, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Ease of navigation and integration with SAP.
  • Optimized performance reviews, goal setting, and cascading organizational priorities.
  • Single sign-on doesn't seem very seamless. There are hiccups and non-SSO login screens are prompted occasionally.
  • Although there are standard integration packages available to other tools like ADP, it requires customization and development efforts to make it work. The connections do not plug and play.
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October 24, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • Excellent ATS features!
  • Benefit selection for oncoming employees is a breeze. Our HR Specialists are able to make selections with them during the on boarding process.
  • Very programmable! We were able to customize the software to make it easy to use. We also were able to import so many templates and send them out automatically by simply clicking and dragging a candidate into a new status.
  • The over sized quarterly updates when releasing new products can inundate the mornings as we begin booting up the program.
  • The workflow and reporting pieces could be better. I don't think they are as easy to navigate as they should be.
  • Initially the software is not easy to navigate when integrating and implementing. If you don't have a 3rd party vendor or a very experienced in house team you will most likely not get the best result out of the product.
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October 23, 2019
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Pros and Cons

  • Data management. All data is in the same system.
  • Reporting. Can extract Excel reports.
  • Fast system. Instant data.
  • Can't open two windows at the same time.
  • Data changes are not instantly modified.
  • Technical support needs to be faster when answering clients.
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December 12, 2019
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Pros and Cons

  • Cloud
  • Standard
  • SAP support for Cloud
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November 21, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • A great mobile application that allows staff self-management.
  • A web platform, clear and that helps to know your status at all times.
  • It helps us to manage the training in a clear way for everyone.
  • Some menus are confusing for staff.
  • Access to payroll receipts is complicated.
  • I would like to have personalized alerts for development opportunities.
  • I would like to be able to deliver virtual badges that are visible in the public profile as an incentive.
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November 15, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • Multiple Modules help to use only one system for all functions.
  • Easy to train cross-functional users.
  • Industry-wide recognized and excellent support team to help.
  • Constant updates make it hard to stay updated with the new system.
  • Expensive compared to other options available.
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November 05, 2019
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Pros and Cons

  • Ease of Use
  • Features
  • Customer Support
  • Constant updates
  • Reporting could take extensive time.
  • Interface can be complicated.
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September 12, 2019
Jessi Keller | TrustRadius Reviewer
Score 1 out of 10
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Pros and Cons

  • Video play is reliable.
  • It could be easier to approve your learnings.
  • It could be more intuitive about how to find and print your learning certificates.
  • The pin being different than you password for Success Factors is a pain.
Read Jessi Keller's full review
September 26, 2019
Anonymous | TrustRadius Reviewer
Score 5 out of 10
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Pros and Cons

  • Learning Management - SuccessFactors enables me to see where my employees are with conforming to their mandated training.
  • Learning Plans - SuccessFactors makes it easy to push out required training plans and assignments to my reports with minimal effort on my part.
  • Performance Reviews - SuccessFactors makes it relatively easy to write performance reviews within the application by adhering to an HR established template for our performance reviews.
  • SuccessFactors execution on Objectives leaves me wanting. It is challenging to cascade objectives and have the end result be what you intended.
  • SuccessFactors does not offer a robust solution for saving your work. At times, the web app will crash, and you'll lose data if you haven't recently saved.
  • SuccessFactors navigation of its reporting options is rarely clear. I often find myself needing to run a report just to see what the expected output is.
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November 30, 2018
Maya Darghawth | TrustRadius Reviewer
Score 6 out of 10
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Pros and Cons

  • Customer service is great. Based on changes, updates, revisions and improvements, we have never had a difficult time communicating with our service reps and getting the help that we need.
  • Many modules are available and depending on the project scope and timeline to implement, you are able to add modules on afterwards.
  • Compatibility with other systems can sometimes be an issue. If there are existing systems and/or processes in place, SuccessFactors Workforce Analytics is not highly customizable and can be difficult to configure when attempting to build certain configurations.
  • The technology and appearance is a bit outdated. Visually, I've seen other programs that are much more user-friendly looking and easy to use. Visually, the program looks very much as if it was developed by software developers without the end-user in mind.
Read Maya Darghawth's full review
May 16, 2018
Adam Kasten, PHR | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • The Recruiting module is one of the best tools on SuccessFactors. This has so many capabilities and has truly helped managing all the positions and candidates that have applied to our requisitions.
  • The Learning module is a great asset to provide and push out required training for all employees. Tracking and reporting is seamless and easy to execute. Easy to manage, update and provide to all or a few employees.
  • Performance and Goals module is a great way to track and maintain professional and personal goals. This process is easy to track, update when needed, and beneficial for manager and direct reports. Powerful and accurate goal management for all levels.
  • Reporting module is easy to create own customized reports as needed that may not be standard out of the box. Ability to share those reports across groups/employees is extremely beneficial.
  • The org chart functiality is really impressive. You can make edits/changes within the org chart that have real time effects. The ease to view divisions and company org charts is so simple. One of the best features of any HRIS I have ever experienced.
  • The app for ios and android have room for improvement. They are aware of the limitations but amount of access and functionality is not where it needs to be.
  • The homepage of SuccessFactors takes longer to load and refresh itself. Especially true when viewing employee files. That is partially due to how much information is having to show on the page but it still seems to take more time than usual to show each screen.
  • You can't change the amount of time the homepage will lock you out from inactivity. This might seem minuscule but it causes so many painful re-logins and time wasting effort to login again. There currently isn't an option to change the time before lockout.
Read Adam Kasten, PHR's full review
July 13, 2018
Tony Morales, PMP, CSM | TrustRadius Reviewer
Score 7 out of 10
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Pros and Cons

  • The "Cascading" feature is nice because a leader has the ability to create their own goals and cascade them down to subordinates for goal alignment.
  • SuccessFactors Perform and Reward has a very intuitive interface and provides personal touch features such as the ability to upload a profile photo. This is extremely helpful when a leader has employees all over the world.
  • SuccessFactors Perform and Reward interfaces with our Human Resources SAP database to provide pre-populated employee data.
  • The SuccessFactors Perform and Reward screens have many layers to navigate. Unless you use the tool constantly, a refresher and catch up is needed.
  • SuccessFactors Perform and Reward could be better with providing tutorials and best practices for companies.
Read Tony Morales, PMP, CSM's full review
September 02, 2016
Kali O'Connor | TrustRadius Reviewer
Score 1 out of 10
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Verified User
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Pros and Cons

  • Workflow can be set up so that approval runs smoothly.
  • Rating reports and anonymity for the 360 review are great.
  • There is absolutely no customer service. Trying to get a hold of someone is nearly impossible and trying to get the right answer is like pulling teeth.
  • The Admin Center is not very intuitive.
  • As an admin I could not easily access all employee performance reviews. I had to go in and proxy as a manager or as the employee.
  • When someone changed managers, the review would forward along, but the dates would become confusing and it would appear that a new review was necessary.
Read Kali O'Connor's full review
August 23, 2016
Ellen Meister | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Pros and Cons

  • Proxying feature is fantastic especially when you are trying to troubleshoot an issue for a manager/employee.
  • Making corrections - love how you do not need to insert a new record if there is an error in an employee's record. "Correcting History" - is a strong feature that is used a lot.
  • Country specific fields - Employee Central has country specific fields that work for each individual country. It's great when you have so many different countries for using the product. You can almost "customize" it for your country needs.
  • The support for Success Factors in general, is not at the best.
  • Often when there is a quarterly enhancement, the system will be brought down or something doesn't work the way it should. Maybe better "testing" prior to new releases.
Read Ellen Meister's full review
August 01, 2016
Sierra Hirschi | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
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Pros and Cons

  • They are organized in their set up on their user interface.
  • Generating a Performance review to be sent out is a fairly simple/easy task to do.
  • Generating Reports on who has completed or not completed performance reviews is a simple/quick task.
  • Their customer service is non existent. When calling into their customer service you can never get a hold of anyone. You will stay on hold for 30 minutes and then the line will hang up on you. If you ever do get a hold of customer service they forward you all over the place til eventually the line gets disconnected and you are at the same place you were when you tried to call in the first place.
  • They do not offer any onsite training without paying a arm and a leg to have them come in. They offer only web seminars but you can go through a hour of seminar without getting an answer to the question you have.
  • Getting a password reset is a joke. Its a very hard task to do.
  • They are constantly having problems with their software sending emails telling the user they are working on fixing it. They send these 1-3 times a week!
Read Sierra Hirschi's full review
July 28, 2016
Dana Colucci | TrustRadius Reviewer
Score 3 out of 10
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Verified User
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Pros and Cons

  • Very user friendly - easy to navigate the different platforms.
  • LMS platform offers a vast amount of options and and capabilities that tailor to our specific business needs.
  • The recruitment platform offers a way to track and report on several different areas needed for recruiting and candidate selection statistics.
  • There are multiple ways to access the same function or multiple ways of doing the same thing in the system which can get tricky.
  • The dialog box windows are very small especially in the LMS platform when you open a separate window you cannot change the box size.
Read Dana Colucci's full review
July 27, 2016
Andrea Panasewich | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Pros and Cons

  • SuccessFactors designs their system around best practices.
  • SuccessFactors has quarterly upgrades and added features for their modules that help to improve the system, which helps to improve processes for the organization.
  • SuccessFactors system is cloud based, so employees can log on from anywhere to access the system.
  • Now that SuccessFactors is part of SAP, Data integration between the two systems is very important. There needs to be a an automatic update between the two instead of having to create a bunch of flat files that need to be imported manually. I know there are tools out there, but if your company is not on the latest version of SAP, you don't have a lot of options.
  • SuccessFactors Support is not the best. They are responsive, but most of the time there is a language barrier with their staff and you end up answering the same questions in 5 different ways. It takes too long to get resolution.
Read Andrea Panasewich's full review

Feature Scorecard Summary

Employee demographic data (13)
6.9
Employment history (14)
7.8
Job profiles and administration (14)
7.0
Workflow for transfers, promotions, pay raises, etc. (15)
7.1
Organizational charting (16)
8.3
Organization and location management (13)
8.2
Compliance data (COBRA, OSHA, etc.) (8)
7.5
Pay calculation (8)
8.3
Support for external payroll vendors (6)
7.0
Benefit plan administration (9)
7.8
Direct deposit files (7)
7.5
Salary revision and increment management (9)
8.0
Reimbursement management (7)
6.6
Approval workflow (9)
8.9
Balance details (8)
8.5
Annual carry-forward and encashment (6)
8.0
View and generate pay and benefit information (12)
7.9
Update personal information (14)
8.1
View company policy documentation (9)
7.6
Employee recognition (10)
7.6
View job history (13)
8.5
Tracking of all physical assets (4)
7.5
Report builder (13)
6.1
Pre-built reports (13)
5.7
Ability to combine HR data with external data (10)
6.0
New hire portal (19)
7.4
Manager tracking tools (20)
6.7
Corporate goal setting (29)
7.7
Individual goal setting (33)
8.1
Line-of sight-visibility (29)
7.8
Performance tracking (31)
7.7
Performance plans (31)
7.8
Performance improvement plans (24)
7.6
Review status tracking (31)
8.5
Review reminders (30)
7.9
Multiple review frequency (25)
8.4
Create succession plans/pools (21)
7.8
Candidate ranking (23)
7.4
Candidate search (21)
8.0
Candidate development (21)
7.8
Job Requisition Management (17)
6.8
Company Website Posting (17)
7.1
Publish to Social Media (12)
6.3
Job Search Site Posting (16)
6.9
Duplicate Candidate Prevention (15)
6.4
Applicant Tracking (17)
7.0
Notifications and Alerts (19)
7.1

What is SAP SuccessFactors?

SAP SuccessFactors Human Experience Management (HXM) Suite helps users reinvent the entire employee experience. The vendor states that users can shift from traditional HR transactions to engaging, end-to-end experiences, using intelligent technology to make each interaction simpler and more meaningful. And by linking employee feedback to operational data, users will understand what’s happening and why, so they can deliver exceptional experiences that keep a business growing.

The SuccessFactors HXM suite aims to cover the important aspects of HR:
  • Core HR and payroll solutions
  • Talent management solutions including recruiting, onboarding, performance and goals, succession and development, and compensation
  • Learning
  • People analytics and planning solutions
  • Employee experience management solutions
  • Collaboration tools

SAP SuccessFactors Features

Human Resource Management Features

Has featureEmployee demographic data
Has featureEmployment history
Has featureJob profiles and administration
Has featureWorkflow for transfers, promotions, pay raises, etc.
Has featureBenefits information
Has featureOrganizational charting
Has featureOrganization and location management
Has featureCompliance data (COBRA, OSHA, etc.)

Payroll Management Features

Has featurePay calculation
Has featureSupport for external payroll vendors
Has featureOff-cycle/On-Demand payment
Has featurePayroll history for each employee
Has featureBenefit plan administration
Has featureDirect deposit files
Has featurePayroll tracking and auditing
Has featureSalary revision and increment management
Has featureReimbursement management
Has featureStatutory form management

Leave and Attendance Management Features

Has featureApproval workflow
Has featureEmail notifications
Has featureBalance details
Has featureTravel absence management
Has featureAnnual carry-forward and encashment

Employee Self Service Features

Has featureEmployee login
Has featureView and generate pay and benefit information
Has featureUpdate personal information
Has featureRequest time off
Has featureView job history
Has featureView company policy documentation
Has featureView company news and information
Has featureEmployee recognition

HR Reporting Features

Has featureReport builder
Has featurePre-built reports
Has featureAbility to combine HR data with external data

Integration with other HR capabilities Features

Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

Has featurePerformance plans
Has featurePerformance improvement plans
Has featureReview status tracking
Has featureReview reminders
Has featureMultiple review frequency

Succession Planning Features

Has featureCreate succession plans/pools
Has featureCandidate ranking
Has featureCandidate search
Has featureCandidate development

Onboarding Features

Has featureNew hire portal
Has featureManager tracking tools

Performance and Goals Features

Has featureCorporate goal setting
Has featureIndividual goal setting
Has featureLine-of sight-visibility
Has featurePerformance tracking

Recruiting / ATS Features

Has featureJob Requisition Management
Has featureCompany Website Posting
Has featurePublish to Social Media
Has featureJob Search Site Posting
Has featureDuplicate Candidate Prevention
Has featureApplicant Tracking
Has featureNotifications and Alerts

SAP SuccessFactors Screenshots

SAP SuccessFactors Video

SAP SuccessFactors – an Overview

SAP SuccessFactors Competitors

SAP SuccessFactors Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android