Name: SatisFactory
Author: SatisFactory

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Beta Family

Mission Control - Project Management Software

Aprika Business Solutions

Rymera Wholesale Suite

Rymera Web Co Pty Ltd

Rymera Advanced Coupons

Mandiant Advantage Automated Defense

Mandiant

Analytic Partners

OvalEdge

Dryad

Dryad Networks GmbH

Cymbio

Codecademy from Skillsoft

Skillsoft

SatisFactory is a Feedback Management solution designed to centralize and analyze customer feedback from various sources. According to the vendor, it aims to transform feedback into actionable insights for continuous improvement and foster a customer-centric culture. The product offers multi-brand management capabilities and caters to businesses of various sizes in industries such as banking, insurance, retail, tourism, transport, and energy.

## Key Features

**Feedback Management**: According to the vendor, SatisFactory allows businesses to centralize and analyze customer feedback from sources such as surveys and customer reviews. The feedback can then be transformed into actionable insights for continuous improvement.

**Multi-Brand Management**: The vendor claims that SatisFactory offers the ability to manage multiple brands within a single Feedback Management program. It allows businesses to customize and adapt feedback collection and analysis processes for each brand and compare satisfaction scores with those of competitors.

**Key Performance Indicators (KPIs)**: SatisFactory enables businesses to choose and track key performance indicators to measure customer satisfaction. According to the vendor, relevant KPIs can be defined based on specific business objectives and customer feedback. Real-time monitoring of KPIs allows businesses to evaluate performance and identify areas for improvement.

**Online Review Management**: The vendor states that SatisFactory helps businesses analyze and manage customer reviews from various online platforms. It allows businesses to monitor and respond to customer reviews on sites such as Google, TripAdvisor, and Yelp. The insights gained from online reviews can help understand customer sentiment and identify areas for improvement.

**Cross-Channel Feedback Collection**: SatisFactory enables businesses to collect customer feedback through various channels such as surveys, email, and SMS. The vendor claims that businesses can implement feedback collection methods that align with customer preferences and behaviors. Gathering feedback at different touchpoints throughout the customer journey aims to provide a seamless and consistent feedback collection experience.

**Data Analysis and Reporting**: According to the vendor, SatisFactory allows businesses to analyze customer feedback data to uncover trends, patterns, and insights. It offers customizable reports and dashboards to visualize and share feedback data. The data-driven insights gained from analysis can help identify areas of strength and areas for improvement.

**Sécurité (Security)**: The vendor claims that SatisFactory is compatible with ISO-27001 and offers a Plan d'Assurance Sécurité (PAS) to meet security requirements. The platform is said to have high availability and dedicated technical support.

**Intégration (Integration)**: According to the vendor, SatisFactory is an open solution with over 100 CRM and SI connectors. The platform is developed on a fully API-based model and allows integration with social networks and review sites such as Google, Facebook, TripAdvisor, Booking, Zoover, and Hotels.com.

**Accompagnement (Support)**: The vendor states that SatisFactory provides tailored business support through a Customer Success Manager. Technical support is available for all users, and there are online training resources and regular webinars.

Minitable is a light weighted restaurant SaaS platform.

Minitable

PLUS

LocalClarity

SatisFactory

Customer ratings and reviews influence purchase decisions. Consumer Ratings & Reviews Software typically helps consumer brands and retail businesses:

- Monitor and respond to ratings and reviews across the Web for the purpose of reputation management
- Collect ratings and reviews from customers to create valuable user-generated content
- Syndicate that content or moderate and display it on their website to improve conversion

Consumer Ratings & Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Consumer Ratings & Reviews Software

SatisFactory

Overview

What is SatisFactory?