Skip to main content
TrustRadius
Sauce Labs

Sauce Labs

Overview

What is Sauce Labs?

Sauce Labs is a cloud-based platform for automated testing of desktop and mobile applications. It is designed to be instantly scalable, since it is optimized for continuous integration workflows. (The vendor says that when tests are automated and run in parallel on multiple…

Read more
Recent Reviews

TrustRadius Insights

Sauce Labs has proved to be a valuable tool for various teams and departments within organizations. Users appreciate the seamless …
Continue reading

Nice product overall!

9 out of 10
October 19, 2022
Incentivized
Use for E2E testing reporting. Use for accessing internal web app access with Saucelabs connect (tunnel). Use for debugging with the …
Continue reading

Sauce Labs review.

9 out of 10
October 12, 2022
Incentivized
I use SauceLabs for UI regression testing and API testing. A feature to show how many tests there are in total, not just test suites, on …
Continue reading

Sauce Labs Review

9 out of 10
October 11, 2022
Incentivized
Sauce Labs provides access to several cloud devices in Android and iOS with older OS versions as well, thus providing a wide range of …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Sauce Labs Provides Details for Android Developer and Engineer
02:10
Return to navigation

Pricing

View all pricing

Live Testing

$19.00

Cloud
per month

Virtual Cloud

$149.00

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://saucelabs.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

WebdriverIO + Appium + Sauce Labs = Success? - Live Stream

YouTube

Automated Mobile Testing with Sauce Labs

YouTube

Parallel Testing with Sauce Labs

YouTube

Cross Browser Testing with Selenium, Sauce & Node.js

YouTube
Return to navigation

Product Details

What is Sauce Labs?

Sauce Labs is a cloud-based platform for automated testing of desktop and mobile applications. It is designed to be instantly scalable, since it is optimized for continuous integration workflows. (The vendor says that when tests are automated and run in parallel on multiple virtual machines across many different browser, platform and device combinations, testing time is reduced and developer time is freed up from managing infrastructure.) The Sauce Labs testing cloud is intended to be paired with a CI system. According to the vendor, this combination allows developers to easily test desktop and hybrid, native and mobile web applications early on in their development cycles, continuously and affordably.

Sauce Labs provides enterprise-grade security via Sauce Connect™, its secure tunneling protocol for testing behind a firewall while maintaining control of proxy and access policies. Tests are run in the company’s secure data center and VMs are destroyed (not “wiped”) after each run, ensuring customer data is never exposed to future sessions. After tests are completed the Sauce Labs’ dashboard provides a unique build-oriented report with metadata, access to Selenium logs, screenshots, video recordings, and a complete list of commands and responses. Support for SSO lets customers provision new user accounts on the fly with centralized user account management, access control, and usage reporting.

Sauce Labs Features

  • Supported: Automated Cross-Browser Testing
  • Supported: Automated Mobile Testing
  • Supported: Manual Testing
  • Supported: Real device cloud
  • Supported: Integrations with all CI servers and JIRA
  • Supported: Enterprise Security
  • Supported: Proprietary Data Center
  • Supported: Support for Selenium, Appium and JUnit Testing
  • Supported: Professional Services & Onboarding
  • Supported: Instructor-led Selenium and Appium training

Sauce Labs Screenshots

Screenshot of Sauce Labs UI optimized for continuous integration workflows.

Sauce Labs Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BrowserStack, Perfecto by Perforce, and TestingBot are common alternatives for Sauce Labs.

Reviewers rate Availability and Product Scalability highest, with a score of 10.

The most common users of Sauce Labs are from Enterprises (1,001+ employees) and the Computer Software industry.
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(287)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Sauce Labs has proved to be a valuable tool for various teams and departments within organizations. Users appreciate the seamless integration of the platform with Jenkins CI servers, enabling continuous testing of web applications in real browsers and Dockerized environments. The ability to easily configure proxy tunnels and access firewalled environments and desired browsers via the Sauce OnDemand Jenkins plugin has been a major selling point.

One key use case for Sauce Labs is running regression test suites against different OS and browser combinations, which saves time and effort in maintaining test environments. Developer teams utilize Sauce Labs for running end-to-end Selenium tests, while the testing team manages its usage across the organization. Customer Service and Email Marketing teams also benefit from Sauce Labs, using it to identify and address customer issues and bugs before or after deployment. Additionally, the QA team relies on Sauce Labs for executing daily automation test cases on various platforms including mobile and web.

Best solution for deep automated browser testing: Users find Sauce Labs to be the best solution for integrating deep automated browser testing in a CI/CD pipeline, with multiple reviewers stating this as a key advantage of using the platform.

Ability to run test runs faster: Many users appreciate the ability to run test runs faster by using as many VMs as required, which is particularly helpful for CD/CI processes. This feature has been praised by multiple reviewers for its contribution to improving efficiency and reducing execution time.

Sauce Connect Proxy enables testing in firewalled environments: The Sauce Connect Proxy feature is highly valued by users as it allows companies to test in firewalled environments and localhost. Several reviewers have mentioned how this feature enables easy testing of applications behind a firewall, making it a valuable option for conducting tests securely.

Confusing and Difficult User Interface: Users have consistently found the user interface of the tool to be confusing and difficult to navigate, which has made it challenging for them to perform tasks efficiently. Several reviewers have expressed frustration with the complexity of the setup and configuration process, indicating a lack of user-friendliness.

Stability Issues: Some users have experienced stability issues with Sauce Labs, reporting that the tool is not reliable. These instances of instability can negatively impact the testing process for users, causing delays and uncertainties.

Limited Reporting and Customization Options: The lack of comprehensive reporting and customization options for dashboards is a drawback for users who require more detailed analytics and integration with APIs. This limitation has been mentioned by multiple reviewers, highlighting a need for improved functionality in this area.

Based on user reviews, users commonly recommend the following for Sauce Labs:

  1. Request a trial and take advantage of fast support. Users highly recommend asking for a trial of Sauce Labs. They praise the company's fast support, which is beneficial in getting started with the tool.

  2. Use Sauce Labs for multi-browser and multi-device automation. Sauce Labs is considered the best tool for cloud testing, particularly for testing web applications in different browsers, devices, and operating systems. Users mention its easy adoption and interface as strong points.

  3. Consider test architecture and logging for effective automation testing. Users suggest putting at least 2 retries in the test configuration when performing parallel mobile testing with Sauce Labs. They also advise considering test architecture and test logging to enhance the automation testing process.

Overall, users highly recommend Sauce Labs as a top service provider in the market, especially for continuous automated testing and serious mobile or desktop testing. It is praised for its secure nature and integration with real devices on the cloud. However, users also suggest trying other services like BrowserStack for comparison purposes.

Attribute Ratings

Reviews

(1-25 of 159)
Companies can't remove reviews or game the system. Here's why
October 19, 2022

Nice product overall!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Nice dashboard for reporting.
  • Tunnel stable.
  • Infrastructure stable.
  • Tagging test.
  • Add more feature to saucelabs GitHub Action.
  • Improve error messages.
  • Improve feedback with flaky tests,
October 12, 2022

Sauce Labs review.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • UI is user friendly.
  • Tests' videos and logs are easy to locate and understand.
  • API testing feature works well.
  • More descriptive features of how many total tests are ran and passed/failed.
October 11, 2022

Sauce Labs Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Technical support is commendable
  • Large pool of public devices
  • Screen recordings of test scenarios
  • Improved network speed
  • Availability of public devices with SIM cards
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Selection and availability of a multitude of mobile devices
  • Simple-to-use command line tools and configuration files have proved to be quick to setup
  • Test results with videos and bookmarks make it easy to view failing tests
  • The website UI isn't always the easiest to navigate around, and some of the menus aren't always obvious.
  • Cancelling test runs from the command line interface doesn't seem to work, and it doesn't appear possible to stop a running test.
  • I'd like the ability to pull data files off the devices at the end of the test runs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Platform configuration for multiple operating system / browser version combinations.
  • Supports both manual and automated test case execution.
  • Can provision virtual or physical devices.
  • Provide virtual devices for tablets and phones direct for use without Appium.
  • Decrease the lag time between automated test execution and console display.
  • Better integration publishing test execution results to external test case management systems such as Tricentis qTest.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Supports many browsers and versions.
  • API for collecting test + build data.
  • Great enterprise support.
  • Thorough documentation
  • Scaling VMs horizontally is expensive.
  • Site UX can use an upgrade.
  • Searching for test and build information is cumbersome.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Provides remote testing opportunities when devices are not available locally.
  • Clean user dashboard experience ensuring user-friendly use of the UX.
  • Actual app testing made easy as well as web testing.
  • Multiple device farm connections
  • Latency between input and action can be improved.
  • More devices need to be added more frequently.
  • Even more device farms could be added
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Range of devices are almost endless.
  • Combination of OS, Browser and browser versions are more than satisfactory.
  • Logs of every type at your fingertips.
  • Updates to the core could be better communicated.
  • Documentation can be outdated in certain places. Like broken links or now irrelevant.
  • Chat function would be nice as support even if it's a bot.
Emiliano Vargas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Tests new functionality
  • highlights errors before rollout of new functionality
  • saves countless hours that would have been spent on repetitive, low value work
  • ease of use has to be on here. A toddler could do this.
  • Hard to say. Initial training can be a bother, but that's true with any tool.
  • Once you understand the tool, it's the easiest tool in the world, but understanding it takes time and commitment.
August 02, 2022

Sauce Labs Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Live, automated and continuous testing available.
  • Testing on real and virtual devices.
  • Automate tests at every stage throughout the development cycle.
  • Improved dashboard for the test status.
  • Improvement in loading.
August 02, 2022

Sauce Labs Review

Gek-Hui Yeo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Cross browser.
  • Real private mobile devices.
  • Excellent customer support.
  • Performance dashboard analytics.
  • Allow users to be in multiple teams. Currently one user can only belong to one team.
  • If the team has its own private devices, it can’t use the private devices belong to the whole company organisation. We should allow a team to access their own devices and the company devices.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Running mobile test cases in different environments.
  • Running WEB browsers tests on different versions.
  • I like Sauce Labs recordings for easy debug.
  • Even looking into failure logs helped me a lot.
  • Running IOS, Android tests execution is slower.
  • We cannot run proxy tests on Sauce Labs.
  • A11y scanning needs to be implemented in the tool.
July 11, 2022

Get Saucy!

Chris Hyde, MIS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • SauceConnect is great to allow tunnelling to test systems that are behind a firewall. There are many great features and they are adding more all the time.
  • The fact that they maintain all WebDrivers and every version of browsers in invaluable. If we have a need for a specific platform, they have it.
  • They have been having increased unexpected downtime lately. This is interruptive at times.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Video recordings are good.
  • We can access the video without logging into Sauce Labs. Able to share the management.
  • Customer service is good.
  • Execution time is very long compared to other web driver setups.
  • Because of the time it takes, we are not able to use our regression testing. We are using Sauce Labs only for creating test cases up to the test cases running successfully. If anything fails, we will get the video to fix the issue. After that we are using other web drivers to run the test suite.
Scott Lazenby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Customer support is very responsive and helpful
  • Innovation from their Technology leadership
  • Support from their partner team is by far the best of any vendor
  • Product is intuitive, reliable and easy to pitch
  • Pitch tracks and tips for selling the new tools they acquired
  • Pricing page is hard to understand
  • Combination pricing examples across tools would be helpful
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Provides a comprehensive selection of browser and platform versions for test automation and CI/CD pipeline support
  • Provides a rich selection of browser/platform availability for customer issue reproduction
  • Provides a comprehensive set of virtual mobile device configurations for automation and availability
  • Sauce Labs' SaaS and self service tools work and perform well
  • Mobile app state persistence without using real devices
  • More cost-efficient mobile push notification capability
  • Lack of VPC integration
Score 10 out of 10
Vetted Review
Verified User
  • Saves Time!
  • Generate Reports!
  • Multibrowser Testing!
  • API Testing!
  • I would want it to work for Internet Explorer too
  • I would also want it to generate .pdf or .doc type documents
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Device virtualizion
  • Enterprise support
  • Selenium configuration management
  • Cypress support / configuration
  • Insight into test runs. I want to know what tests are slow or flaky and why.
  • Better dashboards. Managers / Directors want something they can consume with valuable high-level information in minutes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • configuration and capability to pre-upload
  • automated testing in VMs
  • real mobile devices supported through public cloud
  • friendly support
  • webinars to share knowledge and upcoming products
  • aggressive acquisitions to keep up with the next trends in test automation
  • pretty reports
  • generous with product previews
  • friendly all-around folks
  • patient with renewals
  • some tests are missing from results output
  • issues with running tests on certain iOS + device combinations
  • unit concurrency is halved for Apple devices (!)
  • expensive
Ramaseshan NS | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Running tests reliably in a cloud-based environment.
  • Parallel test execution is easy and stable.
  • Supports a wide variety of devices and browsers.
  • Sometimes for running mobile scripts it takes a long time to open the simulator and run.
  • As its run on cloud there is some latency we experience.
  • But its a awesome tool.
Return to navigation