Sauce Labs Reviews

218 Ratings
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Score 7.2 out of 100

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Reviews (1-12 of 12)

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Anonymous | TrustRadius Reviewer
October 11, 2019

Scale your tests. Now!

Score 8 out of 10
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4
While initial response time is quick, the initial question is the only thing that happens fast.
That's a standard request like adding one more error log or make sure I use the latest version of libs.
All further cmmunication goes really slow.
I am not sure my requests reach proper addresses quick enough.
In 50% of cases I receive a response in a few months (in half of cases stating that the issue can't be addressed).
It's often would be enough just to know if the fix is on the roadmap, but slow responses don't allow any planning.
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Anonymous | TrustRadius Reviewer
March 31, 2019

Amazing website

Score 10 out of 10
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10
The people here are just so friendly and personable.
For instance, Tristan Lombard answered every single email with a very cheery tone and not only did he diagnose my issue, he also made sure to ask how my day was going. Keep it up.
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Randall Kelley | TrustRadius Reviewer
July 25, 2018

Get on the Sauce! Sauce Labs will make your automation life A LOT easier!

Score 10 out of 10
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10
They have helped with issues even when the issue wasn't on their side. The success of my automation scripts was their top priority and they did whatever they had to do to help me get the job done and sometimes that meant helping me with stuff that had nothing to do with them.
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Brook Beam | TrustRadius Reviewer
February 22, 2018

The Best Continuous Delivery Testing Service That's Continuously Improving

Score 8 out of 10
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7
On the enterprise license tier, support tickets are answered very quickly. Furthermore, when issues are detected in the service itself, status pages are updated frequently, and notifications sent out with updates on the status of those issues. It would be nice, however, to see issues that are the result of missing features be taken more seriously, or a more seamless integration between support tickets and feature requests, rather than having the consumers of the service have to submit their own feature requests.
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Nancy Cheng | TrustRadius Reviewer
January 16, 2018

Saucy

Score 9 out of 10
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Support Rating

9
The support is good for Sauce Labs. It is hard to get an initial response but the support has cleared our issues with Sauce Labs. Sometimes we have to follow up and it's hard to get a hold of the team initially. Once we get a hold of the team, the issues are always resolved.
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Dmitry Shyshkin | TrustRadius Reviewer
November 17, 2017

Sauce Labs is great!

Score 10 out of 10
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10
There were few times that I needed to contact customer support with questions via email. Every time they get back to me very quickly.
Most of the time support guys were quick and helpful in fixing issues that I have.
They also helped me to find workarounds for the issues that were not on their site, but the third party software I used and they supported.

If the reported issue is already known, they send periodic updates on the progress of that issue.

There are few ways to report a problem to Sauce Labs support team, and the easiest I have found is a built-in report creator that can be accessed from the test itself, so they have all the logs of the test, that has an issue, and just small amount of explanation needed.
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Anonymous | TrustRadius Reviewer
November 21, 2017

Sauce Labs review

Score 8 out of 10
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Support Rating

9
Mine and my teams issues are resolved in a timely manner, the support staff is quick to respond and the majority of dialogue is is very helpful.
Outside of resolving technical issues, SauceLabs is very helpful in recommending tips and enhancements to the automated testing process as well as discussing any kind of improvements to our automation framework to improve SauceLabs integration.
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About Sauce Labs

Sauce Labs is a cloud-based platform for automated testing of desktop and mobile applications. It is designed to be instantly scalable, since it is optimized for continuous integration workflows. (The vendor says that when tests are automated and run in parallel on multiple virtual machines across many different browser, platform and device combinations, testing time is reduced and developer time is freed up from managing infrastructure.) The Sauce Labs testing cloud is intended to be paired with a CI system. According to the vendor, this combination allows developers to easily test desktop and hybrid, native and mobile web applications early on in their development cycles, continuously and affordably.

Sauce Labs provides enterprise-grade security via Sauce Connect™, its secure tunneling protocol for testing behind a firewall while maintaining control of proxy and access policies. Tests are run in the company’s secure data center and VMs are destroyed (not “wiped”) after each run, ensuring customer data is never exposed to future sessions. After tests are completed the Sauce Labs’ dashboard provides a unique build-oriented report with metadata, access to Selenium logs, screenshots, video recordings, and a complete list of commands and responses. Support for SSO lets customers provision new user accounts on the fly with centralized user account management, access control, and usage reporting.

Sauce Labs Features

Has featureAutomated Cross-Browser Testing
Has featureAutomated Mobile Testing
Has featureManual Testing
Has featureReal device cloud
Has featureIntegrations with all CI servers and JIRA
Has featureEnterprise Security
Has featureProprietary Data Center
Has featureSupport for Selenium, Appium and JUnit Testing
Has featureProfessional Services & Onboarding
Has featureInstructor-led Selenium and Appium training

Sauce Labs Screenshots

Sauce Labs Integrations

Jenkins, Bamboo, CircleCI, Jira Software, Azure DevOps Services (formerly VSTS), Travis

Sauce Labs Competitors

Sauce Labs Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Free service available for Open Source projects.

Sauce Labs Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone
Email

Sauce Labs Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No