Scale Computing HC3 Reviews

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Score 9.7 out of 101

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Reviews (1-25 of 165)

Brandon L profile photo
Score 10 out of 10
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Support

10
Support has been excellent. Sales staff, sales engineers, and actual support reps have all been excellent. Getting support staff securely connected to your cluster for troubleshooting or questions couldn't be easier because it only takes one click.
Read Brandon L's full review
Jeremy Robinson profile photo
Score 8 out of 10
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Support

10
The support team is wonderful. They are quick to answer and you don't have to spend a lot of time authenticating your account before speaking with an engineer. They generally have quick solutions to issues and are very knowledgable about the product. This makes sense since they are basically there to administer most back end functions of the system.
Read Jeremy Robinson's full review
Durgesh Kalya profile photo
Score 10 out of 10
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Support

10
Support is very responsive and thorough. They provide every customer with a portal that provides up to date case history, knowledge bases and hands-on support unlike other solutions, when you call Scale, you will hear a human answer your technical questions and provide the right guidance. Scale systems support is built into the solution which provides for seamless access to the systems by the technicians.
Read Durgesh Kalya's full review
Tracy Burton profile photo
Score 10 out of 10
Vetted Review
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Support

10
They are second to none in terms of technical support. In all my time in IT, I've used a lot of different vendors' technical support and I've never had one that I would rate higher than Scale. Responsiveness, knowledge, and willingness to help until they know the issue is resolved are all aspects that Scale has demonstrated on every instance.
Read Tracy Burton's full review
Dominique Joseph Chung profile photo
Score 10 out of 10
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Support

10
In the two years since deploying the Scale Computing HC3 solution, we called support once to ask if we could change the way we configured our redundant SFP+ switches. That is a testament to how awesome the product works if support is barely needed for the multiple migration, updates, management, etc that we've done in that time.
Read Dominique Joseph Chung's full review
David Roden profile photo
Score 10 out of 10
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Support

10
We had a lot of interaction with Scale support when we were getting started. Since then, we have only had a few (mostly routine) support issues. Every time, no matter which tech we speak to, we always feel like we are Scale's most important customer. The help we receive is excellent and well-informed. We never get the sense that someone is guessing, and most of the time we receive additional help or insight that increases our knowledge of, and appreciation for, the product. The people at Scale love their product.
Read David Roden's full review
Chris Waddilove profile photo
Score 10 out of 10
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Support

10
Support has always been awesome - quick resolution times, quick call back times, generally short wait queue. Staff regularly follow-up on tickets even if generally unnecessary (i.e. we know this is the solution to your problem, but would you like us to follow-up tomorrow to make sure it did indeed work and nothing else is outstanding?). Have had to deal with them both during business hours as well as after hours. After hours support was just as awesome as business hours - really nice when you call back and someone remembers who you are/what problem you had and you don't have to completely re-explain it from scratch. Techs are also very technical, I "click" with most of them almost right away.
Read Chris Waddilove's full review
Jeff Miller profile photo
Score 10 out of 10
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Support

10
Support has been perfect so far. Always available. The remote control and assistance help is bar none amazing and so much easier than the competition, making everyone else look like a joke. It's not inexpensive support, but amazingly great value for what you get. I cannot buy similar support for any of the devices we have except maybe Cisco and Verizon. Scale matches or exceeds support offered anywhere.
Read Jeff Miller's full review
Zac Patterson profile photo
Score 10 out of 10
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Support

10
The Scale support since day one has been very reliable just from the standpoint of getting the product here and getting the product out of its box and getting it set up in a rack. From there, we talked to a few reps from Scale which were extremely knowledgeable and helped steer us in the right direction with the installation.
Read Zac Patterson's full review
David Boyer profile photo
Score 10 out of 10
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Support

10
It's very easy to reach support. Responses have always been very fast. They've been very helpful and supportive whether it's a simple operating question or a deeper troubleshooting issue. They stay with the issue until it gets resolved.
Read David Boyer's full review
Jeffrey Wright profile photo
Score 10 out of 10
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Support

10
I have to be honest. I have not had to use the support. That to me means Scale Cluster sells a product that works! A rare thing these days with companies pushing systems out to meet their Marketing Department release demands. Looks good on Scale Cluster and makes other companies just look poorly managed.
Read Jeffrey Wright's full review
Bronn Salmon profile photo
Score 9 out of 10
Vetted Review
Verified User
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Support

8
Support has been great. I have used the chat support and called in as well. I do recommend that they work to improve their knowledge-base support, as I have found it difficult to locate simple answers and had to wait until the next day to contact support via chat. In fact, I am doing that right now.
Read Bronn Salmon's full review
Justin Miles profile photo
Score 10 out of 10
Vetted Review
Verified User
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Support

10
They've been super easy to work with, very responsive when you start a call or an email, and seem very knowledgeable. We have had no complaints in working with support. The built-in tools in the Scale web interface make it easy to let support in to analyze any issues.
Read Justin Miles's full review
Kelly Mumm profile photo
March 08, 2019

Dumped Xen for Scale

Score 10 out of 10
Vetted Review
Verified User
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Support

10
The support from implementation to daily questions is great. We struggled to get a few VMs brought over from our previous Xen server environment. Scale's support spent multiple days on the phone with me diving pretty deep into the Windows OS to resolve issues that had nothing to do with Scale.
Read Kelly Mumm's full review

About Scale Computing HC3

Scale Computing offers edge computing, virtualization, and hyperconverged solutions for customers around the globe. Scale Computing HC3® software promises to eliminate traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications. The vendor says that, using patented HyperCore™ technology, the HC3 self-healing platform automatically identifies, mitigates, and corrects problems in the infrastructure in real-time, enabling applications to achieve maximum uptime even when local IT resources and staff are scarce. The vendor says ease-of-use, high availability, and TCO are key differentiators. The product works for distributed enterprises, global retailers, and SMBs alike.

According to the vendor, key features and benefits include:

  • Install in less than an hour
  • Deploy new VMs in minutes
  • Built-in Browser-based Management
  • Software-defined, hybrid storage system with automated tiering
  • Fully integrated, cluster-wide resource utilization and alerts
  • Single vendor support experience, no disparate systems to integrate
  • Integrated all-in-one appliance
  • Scale-out Architecture
  • Mix and match new nodes
  • Incremental resources improve performance of existing workloads
  • Fast and easy to expand, no downtime required
  • No additional licensing required
  • Start small and grow as your business grows
  • No forklift upgrades

Scale Computing HC3 Features

Has featureSimplicity
Has featureHigh Availability
Has featureScalability

Scale Computing HC3 Integrations

Leostream, Cloud Unity - Google

Scale Computing HC3 Competitors

VMware vCenter Server, VMware ESXi, Nutanix, Hyper-V, HPE SimpliVity (formerly OmniCube)

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
HC12008,500Per Node
HC1250D15,170Per Node
HC12509,665Per Node
HC1250DF16,750Per Node
HC5250D25,700Per Node

Pricing shown in U.S. Dollar. Pricing for other regions available on request.

Scale Computing HC3 Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
20%
Mid-Size Companies (51-500 employees)
70%
Enterprises (> 500 employees)
10%

Scale Computing HC3 Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Scale Computing HC3 Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Unix
Mobile Application:No
Supported Countries:North America, EMEA, Australia
Supported Languages: English