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ScienceLogic SL1

ScienceLogic SL1

Overview

What is ScienceLogic SL1?

ScienceLogic is a system and application monitoring and performance management platform. ScienceLogic collects and aggregates data across and IT ecosystems and contextualizes it for actionable insights with the SL1 product offering.

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Learn from top reviewers

ScienceLogic SL1 Reveiw

Rating: 8 out of 10
August 17, 2024
IncentivizedVetted ReviewVerified User
We were primarily using ScienceLogic SL1 for monitoring and suppressing alerts during maintenance times of our servers enterprise wise. Throu the training we found out there a...
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Stanley Zvenyika
Engineer - Information Technology
Infrastructure Specialist (AD/Exchange)
Multichoice
ScienceLogic SL11 year of experience

Amazing Tool

Rating: 8 out of 10
August 13, 2024
IncentivizedVetted ReviewVerified User
Our organization used to use over 50 tools which have been cut down due to the implementation of ScienceLogic SL1. Computacenter as an organisation has utilized and customized...
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Verified user
Analyst
ScienceLogic SL11 year of experience

Science Logic : Journey from Better to Best

Rating: 9 out of 10
August 1, 2024
IncentivizedVetted ReviewVerified User
Science logic helps our company to provide services to the customers in more easier and relevant ways. We can easily monitor any sort of devices on it in a very unique way. Th...
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ABHISHEK RAJ
Engineer - Information Technology
Associate Technical Analyst
Computacenter india
ScienceLogic SL11 year of experience

ScienceLogic SL1 a master blaster

Rating: 10 out of 10
July 24, 2024
IncentivizedVetted ReviewVerified User
We use ScienceLogic SL1 tool so much, for monitoring, for maintenance, for collector verification, it just stands out everytime. Compared to any other tool this tool stands ou...
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Sumit Behera
Administrator - Information Technology
Linux admin
Kyndryl
ScienceLogic SL12 years of experience

ScienceLogic SL1 Top Notch Monitoring Platform

Rating: 8 out of 10
July 22, 2024
IncentivizedVetted ReviewVerified User
ScienceLogic SL1 is used as our Primary Monitoring Platform, this system replaced out dating Nimsoft platform. the system is very flexible and can be tweaked to our needs / cu...
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Joe Anderson
Engineer - Research & Development
Senior IT Engineer
Digital Space
ScienceLogic SL13 years of experience

Great monitoring solution

Rating: 7 out of 10
July 18, 2024
IncentivizedVetted ReviewVerified User
We use ScienceLogic SL1 to monitor our global infrastructure and maintain our SLA's. Every support personnel has it and it helps us to proactively manage and see the health of...
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Verified user
Engineer
ScienceLogic SL12 years of experience

My ScienceLogic Review

Rating: 10 out of 10
July 17, 2024
IncentivizedVetted ReviewVerified User
We use it to monitor our on prem and cloud platforms (Azure, AWS). It escalates callouts to our engineers via PagerDuty and then raises a ticket in hornbill for the incident.
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Verified user
Professional
ScienceLogic SL14 years of experience

ScienceLogic SL1 - Review

Rating: 9 out of 10
July 17, 2024
IncentivizedVetted ReviewVerified User
We are using ScienceLogic SL1 as part of our offering called [...] which is an integrated platform with ScienceLogic SL1 and Servicenow. This offering caters our shared servic...
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Verified user
Consultant
ScienceLogic SL12 years of experience

ScienceLogic SL1

Rating: 8 out of 10
July 17, 2024
IncentivizedVetted ReviewVerified User
ScienceLogic SL1 one is pretty good, we are able to monitor our services. One thing is that availability report is a pain point to us. We need to take track of availablity re...
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Verified user
Engineer
ScienceLogic SL11 year of experience

It's a top AI-powered IT management and tracking application.

Rating: 8 out of 10
July 17, 2024
IncentivizedVetted ReviewVerified User
Clients like the features and compared to other tools, it's pretty stable. ScienceLogic is the best way to keep an eye on all of your IT assets from one place. There are movab...
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Volodymyr Kysil
Manager - Sales
Sales Manager
DICEUS
ScienceLogic SL14 years of experience

ScienceLogic SL1 user experience

Rating: 8 out of 10
July 16, 2024
IncentivizedVetted ReviewVerified User
ScienceLogic SL1 has been used for monitoring our customers infrastructure that includes network, servers datacenter devices. These include switches routers, sdwan devices. Mo...
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Verified user
Consultant
ScienceLogic SL13 years of experience

Convert your congested infra into customized infra by using SL1 business services.

Rating: 9 out of 10
July 16, 2024
IncentivizedVetted ReviewVerified User
We use SL1 to monitor servers, network devices, Databases, and storage devices. SL1 allows us to bifurcate critical devices/applications into dashboards using business service...
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Verified user
Administrator
ScienceLogic SL12 years of experience

My Experience with ScienceLogic SL1

Rating: 10 out of 10
July 16, 2024
IncentivizedVetted ReviewVerified User
We are monitoring events for different customers as per their needs, in this journey ScienceLogic SL1 is really helping us to deliver exceptional results in this involving tec...
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Verified user
Analyst
ScienceLogic SL11 year of experience

User friendly Monitoring Tool

Rating: 10 out of 10
July 16, 2024
IncentivizedVetted ReviewVerified User
For Monitoring
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Verified user
Analyst
ScienceLogic SL11 year of experience

Monitor your Infra with ease, as SL is there always

Rating: 10 out of 10
July 11, 2024
IncentivizedVetted ReviewVerified User
We use ScienceLogic SL1 to monitor the entire IT Infra. We have a dedicated team who is monitoring the SL effectively and reaches out to concern teams proactively before there...
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Shahed Kaleem
Project Manager - Information Technology
Associate Project Manager
Computacenter
ScienceLogic SL11 year of experience
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How ScienceLogic SL1 Differs From Its Competitors

Impact on Infrastructure Visibility

ScienceLogic SL1 not only provides visibility internally but also helps customers understand what their environment looks like today and helps them evaluate for future demands/requirements that the business will need--to start thinking in a proactive way rather than reactive.
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Using ScienceLogic to Support New Business

We are using ScienceLogic SL1 for existing customers, new customers, and also are moving forward to enhance our essential services to clients looking for oversight from a monitoring standpoint. SL1 now will be used across our Managed Services and we are in the planning stage to use it company-wide.
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ScienceLogic Integration

We are still at the very beginning stage of using ScienceLogic SL1. We are just now setting our focus to look at enhancement and incorporate automated workflows. Outside of a few basic runbook automations, we are not doing a whole lot.
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Impact on Infrastructure Visibility

Our NOC now has much better visibility into the critical issues across our organization. We work hand in hand with the NOC to ensure only the important event bubble up to the top and show up on the wall. ScienceLogic SL1 does a fairly good job of allowing customized suppressions of events deemed …
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ScienceLogic Integration

ScienceLogic SL1 has its own automation system that can be used to simplify different tasks such as report generation. There is also an API that can be leveraged if your organization has developers with the skill to utilize it. ScienceLogic SL1 also has official integration with ServiceNow and …
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Impact on Infrastructure Visibility

In one screen we can see if there is any issue in the service. Also, the versability of the product help to monitor different products.
I recommend to buy this platform. Also some development skills will need if some features are not comming in the standard product, this will also imply …
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Using ScienceLogic to Support New Business

These are the main products where we are using ScienceLogic to monitor our services: Cisco Hosted Collaboration Solution, Unified Communications (UC) Management Solutions (VOSS4UC), VMware vRealize Orchestrator, Ansible and Layer X platform.
In most of the cases works quite good. Nowadays, for new …
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Impact on Infrastructure Visibility

Being a Managed Service Provider, we have greatly increased our visibility into customer networks and devices using SL1. It provides a solution that allows us to not only be alerted to customer events and issues, but through the single pain of glass design and multi-tenancy of the application, we …
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Using ScienceLogic to Support New Business

Every new product that we add to our managed service portfolio requires that we have monitoring support in place. This means that we are constantly looking at new devices or solutions to monitor using SL1. This is allowing us to more effectively grow our service offering to our customers.
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ScienceLogic Integration

We use scripting languages to automate some of our processes. By the use of scripting languages, we integrate it with other platforms to automate tasks, schedules, maintenance, etc. It also provide us detailed information of a specific device in a click of a mouse that makes our process more …
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ScienceLogic Integration

So basically all devices were enrolled to SNOW and connected to ScienceLogic SL1. Once there is an alert or incident it will generate ticket to snow (indicates severity level). IF change or service request we can manually set it to Snow and ScienceLogic SL1 will generate/create a maintenance …
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Impact on Infrastructure Visibility

The capability of ScienceLogic to deliver out-of-the-box reports and dashboards (according to the maturity of the required/technology powerpack) changed the visibility across the infra, application, and services overall. Now, the customer and service provider, have, without the necessity of …
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Using ScienceLogic to Support New Business

We are barely using ScienceLogic SL1 to support new products or business growth. It is being used mostly as a monitoring software solution with capabilities of quick data validation, reports, and dashboards. Given that we can only indicate the tool is being used as a base software, required to …
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ScienceLogic Integration

SicenceLogic SL1 it is not integrated and/or automated to deliver workflows or process across the IT ecosystem. It is being used as a base system, the run book automation or events the tool triggers are used as a source, not the middle of integration or automation, as indicated in the question …
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ScienceLogic Integration

We are able to have a single pane of glass using ServiceNow. All monitoring events and CMDB population is managed by ServiceNow. SiLo is a great monitoring system that integrates well with ServiceNow using its integration server, which provides workflow and rules that work with our systems.
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Impact on Infrastructure Visibility

SL1 has much-improved visibility of and our ability to manage our customer environments.
This has improved as SL1 offers deeper levels of monitoring and also easier management of the platform (Ease of management is important as changes are more likely to get done. If I make an improvement to a …
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Using ScienceLogic to Support New Business

We are using ScienceLogic SL1 to support our Service Portfolio of managed services (Enterprise networks, Collaboration, Datacentre &amp; Cloud and Security). We have reached a level of expertise where we are also able to offer a ScienceLogic service as well (Monitoring as a Service).<br>The …
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ScienceLogic Integration

This is SL1's key strength. SL1 has a great API that enables us to take the data from SL1 and share it with other systems.<br><ol><li>Integration with ITSM case management tool for Incident Management.</li><li>Integration with CMDB asset management database - auto-update the CI's within …
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ScienceLogic Integration

Previously we used ScienceLogic to be a trigger point on our automated self-healing pipeline, but we have recently started testing the out of the box features within SL1 to automate system recovery.

It plugs in well/integrates well with other tooling we use which is assisting us to remove the …

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Impact on Infrastructure Visibility

We forced a common view to be rendered in ScienceLogic so that the vast majority of our 2200 users could see where they were supposed to go based on droplets of our IT culture which we sprinkled across the ScienceLogic legacy user interface. 80% of our customers will use ScienceLogic without …
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Using ScienceLogic to Support New Business

ScienceLogic has supported our ability to integrate with AppDynamics before they really have support for it. ScienceLogic is helping ensure that their Cisco ACI support matches as various engineering groups continue to rev it. ScienceLogic is helping us support and monitor our multi-cloud strategy …
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ScienceLogic Integration

We have only a few of our domain teams which have started to look at this. The vast majority of integration and automation is limited by what SyncSever and our own platform / deployment integrations with ServiceNow for Host Composites, AppMon and AppMon Composites. The teams doing this work are …
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Impact on Infrastructure Visibility

Yes we have changed due to a unified view of the data. This is now the big data for us. We are still under deployment at this moment as we are very new in the game within Canada. At this point, I cannot tell you if that is the case, but we do see some progress on it already.
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Using ScienceLogic to Support New Business

Capacity management on BW and port utilization are the key items. We are able to focus on some of the requirement such as ports capacity measurement on a 5 min interval. The overall exercise of SL1 is to allow us to see the bottleneck at various locations of data traffic.
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ScienceLogic Integration

At this point, we are still in the progress of integrating with ServiceNow. The process wasn't great as that maturity from SL1 isn't there. We are still looking at making things better with the promises from the SL1 Engineering department. However there is always a starting point for every goal …
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Impact on Infrastructure Visibility

i am working as tools consultant with more than 8 years of experience in the industry and has worked on many infra monitoring tools such as UIM, spectrum, solarwinds and now sciencelogic as well. starting with support to teh implementation teams, i am now being part of COE team wherein we provide …
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Using ScienceLogic to Support New Business

Yes, we are using ScienceLogic SL1 and have implemented it for many customers now. It has enabled more customers and is quite easy to deploy and extremely less time-consuming with its agentless monitoring feature. ScienceLogic SL1 has given the flexibility of end-to-end deployment.
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ScienceLogic Integration

Integration with other 3rd-party tools is quite easy and has been achiveable for many vendors. We have integrated ScienceLogic SL1 with tools like moogsoft, BMC BPPM, Spectrum, UIM, and some other in-house tools as well for reporting purposes. This was quite easy to integrate and works as per the …
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Impact on Infrastructure Visibility

With ScienceLogic we have the ability to scale visibility to our needs. It allows for help desk operations to get a quick and easy look into infrastructure and applications that they do not have other access to in order to more quickly address issues. Sometimes the ability to show something that …
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Using ScienceLogic to Support New Business

Our growth with ScienceLogic is limited to new devices for the most part. We sometimes try new processes or features but typically continue with our baseline. There is an ability to utilize new feature and support that comes down from ScienceLogic, we just tend to stick to what we have that is …
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ScienceLogic Integration

We have integrated ScienceLogic fairly well with Service-Now. In a quick and dirty sort of way. We use it to populate a CMDB in ServiceNow, as well as ticket creation and resolution with ServiceNow. Ticket enrichment and remediation automation reduce repetitive tasks and overall reduce manual time …
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Impact on Infrastructure Visibility

Yes it has definitely changed the level of visibility, now it gives us more insight into the network performance. Interface error and discards across the interfaces help us to troubleshoot the latency issue of the applications. Bandwidth utilization of the device helps us to decide if it's the …
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Using ScienceLogic to Support New Business

Yes we are using various reports from ScienceLogic to represent the network performance which thus helps in business growth. Immediate visibility in the network performance and device availability helps us to keep the service SLA to a good value which thus results in a good reputation of network …
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ScienceLogic Integration

It generates the case related to the issue automatically and assigns it to the queue of the appropriate team to look into it. Moreover it scans the CMDB for any newly added devices or recommend devices on a regular basis automatically which helps in measuring the performance of all the active …
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Impact on Infrastructure Visibility

ScienceLogic has allowed us to have a holistic view of our entire infrastructure. We definitely have an hybrid infrastructures, comprising internal data centers, private clouds and public cloud service. We have increased the number of devices, companies since we started using ScienceLogic. …
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Using ScienceLogic to Support New Business

Yes, every new offering will be entirely on ScienceLogic and ServiceNow. Our sales and marketing teams have been trained and provided insight about ScienceLogic and its benefits to be presented to our new potential customers. All our new managed customer onboarding has been implemented in …
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ScienceLogic Integration

These are the benefits we noticed for automating our monitoring through ScienceLogic:

  1. Improved security and compliance. Automatically record and audit all employee actions within a workflow, safeguard vital data, restrict access and roles of users and alert project owners when any problems arise.
  2. Cen…
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Stanley Zvenyika
Infrastructure Specialist (AD/Exchange)
Multichoice (Broadcast Media, 10,001+ employees)
Verified User
Analyst in Engineering
Computer Software Company, 10,001+ employees

Video Reviews

1 video

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ScienceLogic SL1 Review: Provides Integration Flexibility When Managing Large Volume of Devices
02:00
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Pricing

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ScienceLogic SL1

ScienceLogic SL1

N/A
Unavailable

What is ScienceLogic SL1?

ScienceLogic is a system and application monitoring and performance management platform. ScienceLogic collects and aggregates data across and IT ecosystems and contextualizes it for actionable insights with the SL1 product offering.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.sciencelogic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ScienceLogic SL1?

The ScienceLogic SL1 platform aims to enable companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. SL1 uses patented discovery techniques to find everything in a network, so users get visibility across all technologies and vendors running anywhere in data centers or clouds. SL1 is that it collects and analyzes millions of data points across an IT universe (made up of infrastructure, network, applications, and business services), to help users make sense of it all, share data, and automate IT processes.


With SL1, the user can:

  • See everything across cloud and distributed architectures. Discover all IT components—–across physical, virtual, and cloud. Collect, merge, and store a variety of data in a clean, normalized data lake.
  • Contextualize data through relationship mapping and machine learning (ML) for actionable insights. Use this context to understand the impact of infrastructure and applications on business service health and risk, accelerate root cause analysis, and execute recommended actions.
  • Act on data that is shared across technologies and IT ecosystem in real time. Apply multi-directional integrations to automate workflows at cloud scale.

ScienceLogic SL1 Features

  • Supported: Infrastructure Monitoring (Cloud, Container, Server, Storage, Agent-Based, Network, Application, Database, UC/Video, Synthetic)
  • Supported: Closed-Loop Automations (Digital Experience Monitoring, CMDB & Inventory, Incident & Notifications, NetFlow, Configuration and Change Management, Troubleshooting & Remediation
  • Supported: Topology-Driven Event Correlation
  • Supported: Full-Stack Topology Mapping
  • Supported: Business Service Monitoring
  • Supported: Behavioral Correlation (Events, Changes, Anomalies, Topology)
  • Supported: Analytics - ML-Based Anomaly Detection
  • Supported: Incident Automation - Event Forwarding & Email
  • Supported: Dynamic Baselining Analytics
  • Supported: Manage Workflow Health & Endpoints
  • Supported: Dashboards and Reporting
  • Supported: Log Collection
  • Supported: 400+ Pre-Built Monitoring Integrations

ScienceLogic SL1 Screenshots

Screenshot of Application to infrastructure mapping with APM toolsScreenshot of CRM Business Service MapScreenshot of Mobile Banking Business Service Dashboard OverviewScreenshot of Mobile Banking Business Service Dashboard Availability ViewScreenshot of Mobile Banking Business Service Dashboard Anomalies ViewScreenshot of Business Services Leaderboard Dashboard OverviewScreenshot of Network Hotsheet DashboardScreenshot of Office Network MapScreenshot of Azure Map

ScienceLogic SL1 Videos

ScienceLogic SL1 Integrations

  • Kubernetes
  • Cisco HyperFlex (discontinued)
  • Nimble
  • Hyper-V
  • MySQL
  • Dynatrace
  • New Relic
  • OpenStack
  • Cloud -AWS
  • Azure
  • Google Cloud
  • IBM Cloud
  • Aliyun
  • CloudStack
  • etc.
  • Cloud Services – Amazon EKS
  • ECS
  • Fargate; Azure AKS; etc.
  • Containers – Docker
  • etc.
  • Software-defined Networks/WAN – Cisco
  • VMware
  • etc.
  • Network - Cisco
  • F5
  • Juniper
  • Meraki
  • Riverbed
  • Aruba
  • Avaya
  • Fortinet
  • HP
  • etc.
  • Storage - Dell EMC
  • NetApp
  • HPE
  • Hitachi
  • Nutanix
  • Pure Storage
  • etc.
  • Hypervisors – VMware
  • Xen
  • KVM
  • etc.
  • Operating Systems - Unix
  • Windows
  • Linux
  • Business Applications
  • Databases - Microsoft
  • SAP
  • Office 365
  • MS SQL Server
  • Oracle
  • IBM DB2
  • etc.
  • APM - AppDynamics
  • etc.
  • etc.
  • Storage - Dell EMC
  • NetApp
  • Pure
  • HP/Nimble
  • etc.
  • Cloud -AWS
  • Azure
  • Google
  • IBM
  • Aliyun
  • etc.
  • Applications -Microsoft
  • SAP
  • etc.
  • Compute -VMWare
  • Microsoft Hyper-V
  • KVM
  • Linux
  • Unix
  • Converged -Nutanix
  • Unified Communications and video - Cisco
  • Polycom
  • Tandberg

ScienceLogic SL1 Competitors

ScienceLogic SL1 Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, UNIX
Mobile ApplicationNo
Supported CountriesAmericas, EMEA, APAC
Supported LanguagesEnglish

ScienceLogic SL1 Downloadables

Frequently Asked Questions

ScienceLogic is a system and application monitoring and performance management platform. ScienceLogic collects and aggregates data across and IT ecosystems and contextualizes it for actionable insights with the SL1 product offering.

LogicMonitor, Datadog, and Moogsoft are common alternatives for ScienceLogic SL1.

Reviewers rate Monitoring and Alerting highest, with a score of 7.5.

The most common users of ScienceLogic SL1 are from Enterprises (1,001+ employees).

ScienceLogic SL1 Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)0%
Enterprises (more than 500 employees)100%
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Comparisons

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Reviews and Ratings

(412)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Reliability: Users have consistently praised SL1 for its unwavering reliability in providing monitoring services across a wide range of databases and popular operating systems, ensuring consistent performance without disruptions. The dependable nature of SL1's monitoring capabilities has instilled confidence among users in effectively managing their IT infrastructure.

User-friendly Interface: Customers have lauded the intuitive and user-friendly interface of SL1, specifically highlighting how it simplifies the process of handling agentless monitoring tasks and seamlessly integrates plug-and-play functionality. The well-designed interface enhances user experience by making navigation effortless and streamlining monitoring operations efficiently.

Detailed Monitoring Reports: Users were highly impressed by the comprehensive and informative ping monitoring reports generated by SL1, which offer valuable insights into network performance and system health. The detailed polling reports provided by the platform enable users to make data-driven decisions promptly while maintaining a proactive approach to mitigating potential issues.

Interface Not Intuitive: Some users have found the SL1 interface to be non-intuitive, causing difficulties in completing tasks. The lack of user-friendly navigation and unclear design has been a consistent issue raised by multiple reviewers.

Poorly Organized Documentation: Reviewers have mentioned that the documentation provided is poorly organized, making it challenging to navigate and find necessary information. This disorganized documentation has led to frustration among users trying to utilize SL1 effectively.

Lack of Advanced Monitoring Features: Users have expressed dissatisfaction with the limited database monitoring capabilities, requesting enhanced features for monitoring various types of databases like Oracle, Postgres, and MySQL. The absence of advanced monitoring functionalities for databases and other systems has hindered comprehensive oversight and management within SL1.

Reviews

(1-20 of 20)
Companies can't remove reviews or game the system. Here's why

My ScienceLogic Review

Rating: 10 out of 10
Incentivized
July 17, 2024
Verified User
Vetted Review
Verified User
ScienceLogic SL1
4 years of experience
Support Rating
5
I have found the UK (Ireland) and the US support brilliant to deal with, knowledgeable and they understand me.

My review after working so closely with ScienceLogic SL1 as monitoring tool.

Rating: 10 out of 10
Incentivized
April 25, 2024
JP
Jagannath Prajapati
Associate Consultant
HCL Technologies (Information Technology & Services, 10,001+ employees)
Vetted Review
Verified User
ScienceLogic SL1
4 years of experience
Support Rating
10
So far, it's good as part of my overall experience, except for a couple of use cases. The support team is well knowledgeable, has technical sound, and is efficient. When support escalates to engineering, the issue gets stuck and takes months to resolve.

SL1 in a Managed IT Services Environment

Rating: 10 out of 10
Incentivized
January 04, 2024
BG
Benjamin Gerber
Technical Lead
Computacenter (PTY) LTD (Information Technology & Services, 10,001+ employees)
Vetted Review
Verified User
ScienceLogic SL1
1 year of experience
View profile
Support Rating
10
We had an issue with a report that was not working correctly. In our company, we need to log a ticket with our Service Desk, which relays the request to our SL1 team. They have an SLA they need to adhere to, and if they cannot resolve with a specific issue, they then in turn log a request with SL1. I think that the Sl1 feedback in getting an issue resolved, is quicker than what our own team get get it resolved.

SL1 is continuously evolving and it effectively integrates with other softwares to become Manger of managers.

Rating: 8 out of 10
May 03, 2023
MG
Monika Gupta
Monitoring solutions architect
Tata Consultancy Services Ltd. (Transportation/Trucking/Railroad, 10,001+ employees)
Vetted Review
Verified User
ScienceLogic SL1
3 years of experience
Support Rating
7
Few support engineers actively work on the issues and respond to us immediately with updates.
Few engineers take a long time and we have to explain them several times until they start working on it.

Cognizant Review

Rating: 10 out of 10
Incentivized
November 28, 2022
SP
Satish Phatge
Tools CoE Lead
Cognizant (Information Technology & Services, 10,001+ employees)
Vetted Review
Reseller
ScienceLogic SL1
1 year of experience
Support Rating
9
We are SI partner and sofar got very good support every time we reached the vendor and also escalation metrics is good

So far so good

Rating: 10 out of 10
Incentivized
October 12, 2022
Support Rating
5
Portal/Email responses are my main concerns. Let’s pickup a phone call and start working. We open case because we have exhausted our internal resources and definitely requires your attention. At this time; support should try and get a phone call going with client rather going through multiple portal case updates.

SL1 Shines

Rating: 10 out of 10
Incentivized
June 02, 2022
RD
Rob Duram
Solutions Architect
AVI Systems (Telecommunications, 501-1000 employees)
Vetted Review
Verified User
ScienceLogic SL1
10 years of experience
View profile
Support Rating
8
Platform support is great. Development support if you are developing your own dynamic apps (like the product is touted for) is non-existent without paying for PS time.This is something that SL has needed to address for years but has not.

My ScienceLogic Review

Rating: 10 out of 10
Incentivized
May 11, 2021
RN
Ron Naef
Applications Engineer
CDW (Information Technology and Services, 5001-10,000 employees)
Vetted Review
Verified User
ScienceLogic SL1
1 year of experience
Support Rating
5
Support seems to continue to kick the ticket back with either some sort of weak answer or we go in the back and forth of questions and answers in this sorry of excuse support portal.

ScienceLogic - Enterprise Considerations

Rating: 10 out of 10
Incentivized
April 05, 2021
Verified User
Vetted Review
Verified User
ScienceLogic SL1
2 years of experience
Support Rating
8
We are working through the reproducibility cost-of-entry issues. There is room for improvement, but I also clearly want to commend the support team for their responsiveness and remediations when our stacks have significant problems.

ScienceLogic SL1 Review

Rating: 8 out of 10
Incentivized
March 11, 2021
Verified User
Vetted Review
Verified User
ScienceLogic SL1
2 years of experience
Support Rating
3
the Support dont have any SLA defined. more over for some actual high critical issues, it take them days to provide 1st response and even with the 1st response, it is never any solution but just another bunch of queries. whatever the criticality, support don't call you for troubleshooting and try to reply with mail trails and you have to seek and ask for webex sessions quite a lot times to get one. though engineer are polite but responce time is very poor.

Flexibility, performance, and capability. Ideal platform to do more than you expect from a single product.

Rating: 10 out of 10
Incentivized
March 02, 2021
MC
Matthew Carter
Systems Administrator
1901 Group (Information Technology and Services, 201-500 employees)
Vetted Review
Verified User
ScienceLogic SL1
4 years of experience
Support Rating
8
The only problems that aren't solved tend to be defects that get assigned to engineering to be addressed in future builds. Sometimes non-urgent issues can take a long time to be properly addressed, but anything causing us impact to our ability to provide for our customers is taken care of by support rather quickly.

EM7/ScienceLogic....good but not great!

Rating: 6 out of 10
Incentivized
July 11, 2019
Verified User
Vetted Review
Verified User
ScienceLogic SL1
11 years of experience
Support Rating
5
In some cases and depending on the support representative support is good, but in general, it requires customer management of the case vs. vendor management of the cases....like pulling teeth... time-consuming, etc, etc. Also want to comment that this applies to the Technical Support Group and the PSO Group at ScienceLogic. Support appears to be degrading over the past few years vs getting better and I suspect this is a result of structural changes in support group e.g. off-shoring/subcontract support. The roll-out of a new case management system and self-support tool made obtaining support much more difficult.
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