Name: SCOPE CRM
Author: Scope FinTech Solutions

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Development

Academic Advising

Online Learning

Education

Business Intelligence (BI)

Collaboration

Facility Management

PDF Editors

VoIP

Enterprise

Accounting

Blockchain Payments

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

On-Demand Payment

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Component Content Management

Converged Infrastructure

Data Center Infrastructure Management

Data Masking

Data Observability

Desktop Outsourcing

Endpoint Security

Enterprise Architecture Management

Fraud Detection

HTML Editors

High Availability Cluster

Hyper-Converged Infrastructure

IT Asset Disposal

Infrastructure Capacity Planning

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Software Defined Storage (SDS)

Storage Area Network

Vulnerability Management

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Creative Collaboration

Demand Generation

Email Marketing

Event Registration

Graphics

Marketing Automation

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Swag Management

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Data Loss Prevention

Operational Technology (OT) Security

Security Information and Event Management (SIEM)

Security

Construction Accounting

HIPAA Compliance

Legal Billing

Vertical-Specific

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SCOPE CRM is a client onboarding and compliance management solution designed to assist businesses in meeting Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, according to the vendor. This software solution caters to small to large-sized companies across various industries, including financial institutions, real estate agencies, legal firms, accounting firms, and consulting firms. With its range of features and user-friendly interface, SCOPE CRM aims to streamline the client due diligence process, enhance risk assessment capabilities, and ensure compliance with regulatory requirements.

## Key Features

**Compliance Management Portal**: According to the vendor, the Compliance Management Portal within SCOPE CRM serves as a centralized platform to manage and execute client onboarding and compliance processes. It offers tools for risk assessment, due diligence, and regulatory compliance, aiming to help businesses efficiently meet their obligations under AML and KYC regulations.

**CDD API**: The CDD API, as claimed by the vendor, allows seamless integration of SCOPE CRM's client due diligence (CDD) functionality into users' own software systems. It enables users to perform CDD checks directly within their software environment, eliminating manual processes and improving efficiency. The API provides access to reliable data from trusted sources, ensuring accurate and up-to-date information for risk evaluation.

**CDD On Demand**: The vendor states that CDD On Demand is a web-based version of SCOPE CRM that enables users to perform client due diligence checks directly in their web browser. It offers a user-friendly interface for conducting compliance checks in accordance with AML and sanction regulations. Users can generate certified risk reports for their clients, providing an overview of the risk assessment process and compliance status.

**Risk Assessment Algorithm**: According to the vendor, the Risk Assessment Algorithm is a key component of SCOPE CRM, allowing users to define and apply their own risk assessment policies. It automates the CDD process and incorporates standard background checks, enabling efficient processing of large volumes of client dossiers. The algorithm aims to improve efficiency, reduce errors, and ensure consistency in risk evaluation.

**Integration with Third-Party Solutions**: SCOPE CRM offers integration capabilities with third-party KYC/CDD service providers and other software solutions, according to the vendor. This allows users to enrich their existing software systems with SCOPE CRM's AML and CDD checks, providing a comprehensive compliance solution. The integration is facilitated through the SCOPE CDD API, offering cost-effective options for accessing SCOPE CRM's services and data.

**Client Screening**: According to the vendor, SCOPE CRM provides features for client screening, enabling businesses to assess the risk associated with potential clients. It allows users to conduct thorough background checks, ensuring compliance with AML and KYC regulations. The tool aims to help businesses make informed decisions about their clients and mitigate potential risks.

**Identity Verification**: The vendor claims that the identity verification feature within SCOPE CRM enables businesses to verify the identities of their clients. It offers secure and reliable methods for confirming the identity of individuals, ensuring compliance with regulatory requirements. This feature aims to help businesses establish trust and mitigate the risk of identity fraud.

**Ongoing Monitoring**: SCOPE CRM supports ongoing monitoring of clients, according to the vendor, allowing businesses to keep client records up-to-date and ensure continued compliance. The tool provides alerts and notifications for any changes or updates in client information, helping businesses stay informed and proactive in their compliance efforts.

**Customizable Risk Assessment**: According to the vendor, SCOPE CRM allows users to customize the risk assessment process based on their specific risk assessment policies. Users can define the client information required for risk evaluation and tailor the risk assessment algorithm accordingly. This feature aims to ensure businesses can adapt the compliance process to their unique needs and requirements.

**Certified Risk Reports**: The vendor claims that SCOPE CRM enables users to generate certified risk reports for their clients, providing a comprehensive overview of the risk assessment process and compliance status. These reports serve as official documentation of the due diligence process and can be shared with regulators, auditors, or other stakeholders as required.

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CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Scope FinTech Solutions

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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SCOPE CRM

Overview

What is SCOPE CRM?