Name: Score CRM
Author: MTP Software

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Image Recognition

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Integration

Data Mapping

Data Privacy Management

Database Load Balancing

Database Performance Monitoring

Debugging

Edge Computing

Event Monitoring

Fraud Detection

Governance, Risk & Compliance

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Internet Security

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Secret Managers

Security Analytics

Storage Management

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

WAN Optimization

Wireless LAN

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Community

Computer-Assisted Translation

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

Microsegmentation

Security

Animation

Chargeback Management

Chiropractic

Construction Management

Tax Practice Management

Vertical-Specific

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Score CRM is a fully hosted CRM solution designed to streamline operations and provide unprecedented visibility for sports and entertainment organizations. According to the vendor, the product integrates the Sales Office and Box Office through an intelligent integration process with the Ticketing System, eliminating duplicate data entry. Score CRM is targeted at sports teams, entertainment venues, event management companies, ticketing agencies, and marketing and sales teams in the sports and entertainment industry.

## Key Features

**Account and Contact Management**: According to the vendor, Score CRM provides a complete customer and prospect view across the entire organization, enabling tracking of customer interactions and communication history. It offers a centralized database for managing customer information and allows for segmentation and targeting of specific customer groups.

**Contract Management with eSignature**: The vendor claims that this feature allows users to manage multiple contracts, line items, and payment schedules per account. It streamlines the contract management process by enabling easy execution of contracts through online signature capture. Score CRM also provides a centralized repository for contract documents.

**Up Sell Analysis**: According to the vendor, sales teams can quickly and easily identify fans based on ticket type, games attended, or dollars spent. It helps identify potential upsell opportunities and provides insights into customer buying patterns and preferences. This enables targeted marketing and sales campaigns based on customer behavior.

**Tasks and Activity Tracking**: Score CRM allows users to record activities and follow-up actions such as phone calls, emails, and meetings, according to the vendor. It provides a centralized view of tasks and activities for improved collaboration among team members. This feature helps sales teams stay organized, prioritize their workload, and enables better communication and coordination.

**Inventory Management**: The vendor claims that this feature tracks and manages the organization's asset inventory, providing a comprehensive view of available assets and their status. It enables efficient management of merchandise, promotional items, and other assets, ensuring accurate inventory levels and reducing the risk of stockouts.

**Ticket Usage and Fan Loyalty**: Score CRM efficiently tracks attendance for season ticket holders, providing insights into fan loyalty and ticket usage patterns, according to the vendor. It helps optimize the use of ticket packages and maximize fan engagement. This feature also enables targeted communication and offers based on fan behavior.

**Opportunity Tracking**: According to the vendor, Score CRM tracks sales opportunities and forecasts revenue. It helps sales teams prioritize leads and close more business by providing insights into the sales pipeline and revenue projections. This enables better sales forecasting and resource allocation.

**Reports and Analytics**: The vendor states that Score CRM provides enhanced business intelligence through real-time reporting. It generates customizable reports and dashboards for data analysis, helping identify trends, patterns, and opportunities for improvement. This feature enables data-driven decision-making and performance tracking.

**Email & Marketing Campaign Management**: Score CRM offers a flexible and easy-to-use WSIWYG email template designer, according to the vendor. It provides a powerful, intuitive filtering and segmentation capability, enabling targeted email campaigns based on customer attributes and behaviors. This feature also tracks email campaign performance and engagement metrics.

**Renewal Tracking**: According to the vendor, this feature quickly and easily identifies all types of renewals and assigns or reassigns renewal tasks to sales team members. It ensures timely follow-up and renewal of customer contracts, providing visibility into renewal rates and revenue projections.

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Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

MTP Software

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Score CRM

Overview

What is Score CRM?