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ScreenSteps has been an effective solution for many businesses to organize their documentations and manuals in one place while providing a …
Overview
What is ScreenSteps?
ScreenSteps, from the company of the same name headquartered in McLean, is an integrated knowledge base, online course, and contextual help software platform that helps users train and support customers and employees.
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What is ScreenSteps?
ScreenSteps, from the company of the same name headquartered in McLean, is an integrated knowledge base, online course, and contextual help software platform that helps users train and support customers and employees.
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Product Details
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What is ScreenSteps?
ScreenSteps Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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ScreenSteps has been an effective solution for many businesses to organize their documentations and manuals in one place while providing a search function for end-users. Users have reported that ScreenSteps provides quick maintenance updates to keep content current, making it easy to ensure the documentation is up-to-date and relevant. With this functionality, ScreenSteps allows users to speed up training for new team members and delegate tasks to existing team members, allowing for structured and consistent knowledge sharing.
Further, ScreenSteps has been used as a centralized location for information in call centers, creating a repository for internal knowledge while keeping customers engaged through self-support opportunities. Clients have benefited from the software's ability to onboard customers into Salesforce implementations while also tracking steps taken to solve problems with client's Salesforce. ScreenSteps has also been useful for creating product documentation resulting in highly rated knowledge bases that help improve support efficiency over time. These use cases of ScreenSteps indicate that the software can support businesses of different sizes and industries.
Ease of Use: Reviewers have consistently praised the ease of use in ScreenSteps. Users find it effortless to create and organize documentation. Many reviewers appreciate how straightforward it is to navigate the interface, allowing for easy navigation and organization of different topics.
Search Functionality: The search function on ScreenSteps has been highly rated by users. Its intuitive and straightforward design makes searching for content quick and reliable for users. Some reviewers have noted that the software's robust search feature saves them a significant amount of time when trying to locate specific information.
Consistent Formatting: One of ScreenSteps' most appreciated features is its ability to create consistent product documentation without authors worrying about formatting. This allows authors to focus on sharing their knowledge rather than formatting it. Several reviewers commented positively on this feature, with many stating that it streamlines the process of organizing information, adding screenshots, and quickly annotating them.
Limited web version: Some users have found the web editor in ScreenSteps to be more difficult to use than the desktop version, and they feel that it has limitations with regards to features.
Steep learning curve: Several users feel that there is a significant learning curve associated with using ScreenSteps, making it complex for those who do not use it frequently.
Limited formatting options: The formatting of articles can sometimes be a drawback as some users feel that the software's formatting options are limited, and they wish that ScreenSteps was more robust.
Users commonly recommend the following three things based on their experiences with the software:
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Reach out to support if help is needed. Users have found the support staff to be responsive and helpful, suggesting that reaching out to them can assist in resolving any issues or questions that may arise.
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Take advantage of the software's ease of use for improving training resources. According to users, the software is user-friendly, making it convenient for enhancing training materials and resources.
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Read up in the support portal for additional functionality. Users suggest exploring the support portal to discover additional features and functionality that could further enhance their experience with the software.
These recommendations highlight the software's powerful capabilities, great support staff, ease of use for training purposes, and additional functionalities available through the support portal.