SearchUnify is worth the investment
Use Cases and Deployment Scope
We use SearchUnify for content discoverability. It helps our customers find the solutions quickly across all of our assets from documentation, community, and our developer documents. Similarly the dashboard metrics provide a lot of insight into what people are searching for so that we can add more content that fits what they are looking for.
Pros
- Metrics and Analytics
- Filtered Search
- Customer Support
- Consistent Improvements
- Listens to Customer Needs
- Platform Education
Cons
- Intuitive dashboard with more info help bubbles
- Dashboard Walkthroughs
- Custom Dashboard Reports
Most Important Features
- Search Metrics
- Ease of Use
- Easy to Update and Optimize
Return on Investment
- Ticket deflection
- Increased community engagement
- Increased content discoverability
