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SearchUnify has proven to be a valuable tool for users in a variety of ways. Customers have found it particularly useful for providing …
Overview
What is SearchUnify?
SearchUnify is a unified cognitive platform built on a core of cognitive technology, ML & an insights engine. It powers intelligent enterprise search & multiple AI-based support applications - that include an Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler,…
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What is SearchUnify?
SearchUnify is a unified cognitive platform built on a core of cognitive technology, ML & an insights engine. It powers intelligent enterprise search & multiple AI-based support applications - that include an Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor…
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Product Demos
Introducing SearchUnify - The Next-Gen Enterprise Search Solution
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
What is SearchUnify?
SearchUnify is a unified cognitive platform built on a core of cognitive technology, ML & an insights engine. It powers intelligent enterprise search & multiple AI-based support applications - that include an Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor - for improved support and self-service outcomes. A cognitive platform, SearchUnify aims to power improved outcomes for customers across verticals. The vendor states global enterprises including Automation Anywhere, Rubrik, Databricks, Bluebeam, Mavenlink and Zuora use SearchUnify to achieve revolutionized information discovery.
SearchUnify Screenshots
SearchUnify Integrations
- Adobe Experience Manager
- Slack
- Salesforce
- ServiceNow
- Zendesk
- Microsoft Dynamics 365
- Higher Logic
- Khoros
- SharePoint
- MadCap Flare
SearchUnify Competitors
SearchUnify Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish |
SearchUnify Downloadables
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
SearchUnify has proven to be a valuable tool for users in a variety of ways. Customers have found it particularly useful for providing custom searches across multiple platforms, including documentation, LMS, community, and knowledgebase sources. They appreciate the easily customizable search results that SearchUnify offers, allowing for quick adoption. Support agents have also benefited from SearchUnify as it enables them to efficiently manage support cases by providing easy access to customer-facing articles and internal process documentation. Users have reported that SearchUnify enhances their experience by facilitating instantaneous access to the specific content they need, regardless of the platform they are on.
One of the significant advantages of SearchUnify is its ability to aid in case deflection, reducing the influx of support tickets and optimizing resources. Users have praised this functionality as it greatly optimizes their support processes. The seamless integration of SearchUnify with Salesforce has also been positively received by users. They find it valuable that all relevant data is readily accessible within a single platform. Additionally, users have commended the SearchUnify team for their responsiveness and continuous improvements in the product. Their willingness to help solve problems and address concerns has been well-received by customers.
SearchUnify's effectiveness in sifting through multiple data sources and presenting the best results to customers and internal employees has been widely acknowledged. By implementing SearchUnify, users have been able to expose learning content in search results, aiding in case deflection and making information more discoverable. This has further improved relevancy in success centers, resulting in faster access to information for customers.
Users value SearchUnify not only for its powerful search capabilities but also for its ability to measure the success of content and identify areas for improvement using data. The implementation of SearchUnify has allowed the best content to shine and greatly influenced search results.
Overall, users appreciate how SearchUnify improves user accessibility to product documentation and shortens search paths, saving them time and effort. The tracking of usage metrics has been a game changer for organizations, enabling them to search across multiple document sets and find information in a timely manner. Ultimately, SearchUnify enhances the overall customer experience by providing quick and relevant access to the information users need.
Quick and Easy Deployment: Users appreciate the quick and easy deployment process of SearchUnify, with several reviewers noting that it requires minimal effort and coordination with onboarding teams. Many users have praised the onboarding teams for their ability to collect requirements and provide a clear deployment project outline, resulting in a smooth and seamless implementation experience.
Intuitive User Interface: The user interface of SearchUnify is highly regarded for its intuitiveness, making it easy for users to navigate and locate various options within the admin console. This sentiment is echoed by multiple reviewers who find the interface user-friendly and efficient in managing their search functionalities.
Versatility Across Platforms: The versatility of SearchUnify is highlighted by many users, as it can be used across multiple platforms such as documentation portals, YouTube, support portals, and learning platforms. This provides users with a unified search experience regardless of the platform they are using, enhancing efficiency and productivity.
Steep Learning Curve: Several users have mentioned that there is a steep learning curve associated with SearchUnify, requiring more time and effort to fully utilize the tool. They feel that additional training resources or guidance would be helpful in overcoming this challenge.
Limited Reporting Capabilities: Users express a desire for better reporting capabilities in SearchUnify, stating that the current options are insufficient for their needs. They would like to see more robust reporting features that provide detailed insights and analytics to support decision-making.
Challenging Data Analysis: Users find it challenging to turn data into actionable insights using SearchUnify. They mention that some numbers are rounded in the admin display, which requires extra steps to obtain definitive numbers. This can make it difficult to analyze and derive accurate conclusions from the data provided by the tool.
Users have made the following recommendations based on their experiences with SearchUnify:
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The vendor is responsive and willing to address business needs, providing a high level of attention and assistance.
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Users recommend giving SearchUnify a serious look for simplifying and improving the search experience. They believe it offers significant value in terms of features and the quality of results compared to other similar tools.
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The SearchUnify team is highly regarded for being helpful and open to feedback, actively seeking ways to improve the product based on customer suggestions.
Overall, users recommend considering SearchUnify for its responsive vendor, improved search experience, and helpful team that actively seeks feedback for continuous product improvement.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
January 24, 2023
SearchUnify is worth the investment
We use SearchUnify for content discoverability. It helps our customers find the solutions quickly across all of our assets from documentation, community, and our developer documents. Similarly the dashboard metrics provide a lot of insight into what people are searching for so that we can add more content that fits what they are looking for.
- Metrics and Analytics
- Filtered Search
- Customer Support
- Consistent Improvements
- Listens to Customer Needs
- Platform Education
- Intuitive dashboard with more info help bubbles
- Dashboard Walkthroughs
- Custom Dashboard Reports
- Search Metrics
- Ease of Use
- Easy to Update and Optimize
- Ticket deflection
- Increased community engagement
- Increased content discoverability