Name: Introducing SearchUnify - The Next-Gen Enterprise Search Solution
Uploaded: 2018-03-26T12:17:56.000Z
Duration: 1 min 51 s
Description: Introducing SearchUnify - A Next-Gen Enterprise Search Solution

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Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

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### Content Management
Users generally praise SearchUnify for its robust content management capabilities. They appreciate the ease of integrating multiple content sources and the ability to provide customized searches across various platforms. The platform's reporting function is highlighted for its informative insights, helping users identify content gaps and optimize their content strategy. Additionally, users value the platform's ability to enhance case deflection through intelligent search suggestions and federated search options. Despite some minor drawbacks such as delayed content visibility and limited real-time search capabilities, users find SearchUnify to be a valuable tool for managing and optimizing their content effectively.

### Knowledge Base and Documentation
Users consistently praise SearchUnify's knowledge base and documentation capabilities, highlighting its ability to centralize content from multiple sources and provide valuable insights for content strategy. They appreciate the platform's AI-powered search functionality, which enhances the user experience by suggesting relevant content and improving self-service options. Despite some initial learning curves, users find that SearchUnify's knowledge base and documentation features offer a comprehensive solution for addressing knowledge sprawl and improving the accessibility and effectiveness of their documentation resources.

### Case Deflection and Self-Service
Users across various organizations are consistently praising SearchUnify's case deflection and self-service capabilities. The tool's ability to enhance self-service offerings and guide users towards relevant content has been a standout feature for many reviewers. Additionally, the platform's effectiveness in reducing support ticket volumes through case deflection has been a key factor in optimizing resources and improving operational efficiency. Users appreciate the ease of implementation and the comprehensive search capabilities that enable them to surface a variety of content for consumption, ultimately leading to a more streamlined self-service process.

### User Experience
User feedback on SearchUnify's user experience capabilities is predominantly positive, with users highlighting the platform's ability to enhance self-service functionalities and provide a seamless search experience. The consensus among reviewers is that SearchUnify's user experience features contribute significantly to improving user engagement and satisfaction. The tool's intuitive design, responsive support team, and versatile search capabilities have garnered praise for streamlining access to relevant information across multiple platforms. Users appreciate the platform's user-friendly interface and the ease with which they can navigate and access content, ultimately leading to a more efficient and satisfying user experience.

### Customer Support
Users generally praise SearchUnify's customer support capabilities. They appreciate the responsiveness and helpfulness of the support team in resolving issues promptly. The support team's flexibility in accommodating meetings and their dedication to understanding and meeting specific client needs have been highlighted. Users find the customer service experience to be excellent, with quick responses to open cases and proactive monthly optimization meetings. The support team's enthusiasm and vision have been commended, contributing to a positive and valuable relationship with clients. Additionally, users value the ease of use of the admin panel for managing the product and the level of customization available to meet specific use cases. The ability to provide valuable insights and drive content strategy forward has been particularly beneficial for users, helping them optimize their resources and enhance operational efficiency.

### Community and Engagement
Users across various organizations consistently praise SearchUnify's ability to enhance their self-service experience and user engagement. The community and engagement functionalities of SearchUnify have been lauded for their effectiveness in guiding users to relevant content, fostering a self-service culture, and promoting user satisfaction. Reviewers highlight the platform's versatility in unifying content strategy across multiple platforms, ultimately leading to improved user engagement and interaction. Additionally, users appreciate the platform's intuitive search capabilities, which have resulted in increased search volume and more efficient information retrieval for community members.

### Search Optimization
Users consistently highlight SearchUnify's search optimization as a standout feature, praising its ability to index multiple content sources efficiently and provide relevant search results. The tool's tuning capabilities, including faceted search and data parsing, are commended for enhancing the search experience and enabling users to identify content gaps effectively. Despite some minor concerns about search result loading times and dashboard usability, overall sentiment leans towards SearchUnify's search optimization being a valuable asset for organizations seeking comprehensive and effective search solutions.

### Analytics and Insights
Reviewers generally praise SearchUnify's robust analytics and insights capabilities. Users appreciate the detailed dashboards and reports provided, which offer valuable data for driving content strategy and measuring success. While some users find the dashboard to be high-level and desire more detailed insights at a glance, overall, the analytics and insights functionality of SearchUnify is seen as a strong asset by users. The ability to track usage metrics, analyze search patterns, and gain valuable insights into user behavior is highlighted as a key benefit of the platform. Despite some minor concerns about the level of detail in the dashboard and the need for further improvements in search analytics, users acknowledge the value that SearchUnify's analytics and insights bring to their organizations.

### Performance and Scalability
Users consistently highlight SearchUnify's robust performance and scalability features, particularly its ability to handle federated search across multiple content sources effectively. The platform's power AI-driven capabilities enhance search results and provide valuable insights for optimizing content discoverability. While some users mention a learning curve for leveraging advanced search practices, overall, SearchUnify's performance and scalability functionalities receive positive feedback for streamlining search processes and improving user experiences.

### Integration and Implementation
Users consistently highlight SearchUnify's robust integration with Salesforce and other platforms, emphasizing the ease of use and speed of search. While some users have encountered minor technical issues during integration, the overall sentiment leans towards positive experiences with the implementation process. The ability to search multiple content sources within Salesforce and the significant reduction in ticket volume through case deflection are key benefits users appreciate in SearchUnify's integration and implementation functionalities.

### Platform and API Capabilities
User consensus seems to be that SearchUnify's platform and API capabilities are a standout feature. Reviewers praise the platform for its ability to integrate with various third-party platforms like Salesforce, Slack, Confluence, JIRA, and Google Productivity Suite, providing rapid search and increased productivity. The extensibility of the platform allows for indexing and searching across these platforms efficiently. Users appreciate the comprehensive search capabilities that allow for better insights into client search behavior and content performance, ultimately aiding in improving self-service experiences and reducing support ticket volumes. The platform's ability to connect disparate environments and create a unified search experience for clients, partners, and internal team members is highly valued. Additionally, the platform's responsiveness, technical capabilities, and partnership approach with clients are highlighted as key strengths, enabling tailored solutions and effective implementation of specific requirements.

### Administration and Configuration
Reviewers seem to have mixed opinions about SearchUnify's administration and configuration capabilities. While some users appreciate the ease of use of the admin panel and the responsiveness of the support team, others find the setup process time-consuming and the UI of the admin portal challenging to navigate. There are mentions of the need for more detailed documentation, especially for advanced functions like configuring weights for content sources. Additionally, concerns have been raised about the system's stability, with reports of recurring issues and unexpected disruptions during updates.

Users have made the following recommendations based on their experiences with SearchUnify:

1. The vendor is responsive and willing to address business needs, providing a high level of attention and assistance.

2. Users recommend giving SearchUnify a serious look for simplifying and improving the search experience. They believe it offers significant value in terms of features and the quality of results compared to other similar tools.

3. The SearchUnify team is highly regarded for being helpful and open to feedback, actively seeking ways to improve the product based on customer suggestions.

Overall, users recommend considering SearchUnify for its responsive vendor, improved search experience, and helpful team that actively seeks feedback for continuous product improvement.

Quick and Easy Deployment: Users appreciate the quick and easy deployment process of SearchUnify, with several reviewers noting that it requires minimal effort and coordination with onboarding teams. Many users have praised the onboarding teams for their ability to collect requirements and provide a clear deployment project outline, resulting in a smooth and seamless implementation experience.

Intuitive User Interface: The user interface of SearchUnify is highly regarded for its intuitiveness, making it easy for users to navigate and locate various options within the admin console. This sentiment is echoed by multiple reviewers who find the interface user-friendly and efficient in managing their search functionalities.

Versatility Across Platforms: The versatility of SearchUnify is highlighted by many users, as it can be used across multiple platforms such as documentation portals, YouTube, support portals, and learning platforms. This provides users with a unified search experience regardless of the platform they are using, enhancing efficiency and productivity.

Steep Learning Curve: Several users have mentioned that there is a steep learning curve associated with SearchUnify, requiring more time and effort to fully utilize the tool. They feel that additional training resources or guidance would be helpful in overcoming this challenge.

Limited Reporting Capabilities: Users express a desire for better reporting capabilities in SearchUnify, stating that the current options are insufficient for their needs. They would like to see more robust reporting features that provide detailed insights and analytics to support decision-making.

Challenging Data Analysis: Users find it challenging to turn data into actionable insights using SearchUnify. They mention that some numbers are rounded in the admin display, which requires extra steps to obtain definitive numbers. This can make it difficult to analyze and derive accurate conclusions from the data provided by the tool.

SearchUnify has proven to be a valuable tool for users in a variety of ways. Customers have found it particularly useful for providing custom searches across multiple platforms, including documentation, LMS, community, and knowledgebase sources. They appreciate the easily customizable search results that SearchUnify offers, allowing for quick adoption. Support agents have also benefited from SearchUnify as it enables them to efficiently manage support cases by providing easy access to customer-facing articles and internal process documentation. Users have reported that SearchUnify enhances their experience by facilitating instantaneous access to the specific content they need, regardless of the platform they are on.

One of the significant advantages of SearchUnify is its ability to aid in case deflection, reducing the influx of support tickets and optimizing resources. Users have praised this functionality as it greatly optimizes their support processes. The seamless integration of SearchUnify with Salesforce has also been positively received by users. They find it valuable that all relevant data is readily accessible within a single platform. Additionally, users have commended the SearchUnify team for their responsiveness and continuous improvements in the product. Their willingness to help solve problems and address concerns has been well-received by customers.

SearchUnify's effectiveness in sifting through multiple data sources and presenting the best results to customers and internal employees has been widely acknowledged. By implementing SearchUnify, users have been able to expose learning content in search results, aiding in case deflection and making information more discoverable. This has further improved relevancy in success centers, resulting in faster access to information for customers.

Users value SearchUnify not only for its powerful search capabilities but also for its ability to measure the success of content and identify areas for improvement using data. The implementation of SearchUnify has allowed the best content to shine and greatly influenced search results.

Overall, users appreciate how SearchUnify improves user accessibility to product documentation and shortens search paths, saving them time and effort. The tracking of usage metrics has been a game changer for organizations, enabling them to search across multiple document sets and find information in a timely manner. Ultimately, SearchUnify enhances the overall customer experience by providing quick and relevant access to the information users need.

Elasticsearch is an enterprise search tool from Elastic in Mountain View, California.

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Searchspring headquartered in Denver offers intelligent site search for customer facing web pages and ecommerce, providing product discvoery tools, navigation viacategory page, and other features to improve site navigation.

In February 2020, Searchspring merged with Nextopia to expand its product capabilities, and customer base. Nextopia customers will continue to receive the same services, under the SearchSpring brand.

Essential

Advanced

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Searchspring

SearchUnify

Enterprise search is the organized retrieval of structured and unstructured data within an organization. Enterprise search creates an easily navigated interface for entering, categorizing and retrieving data securely, in compliance with security and data retention regulations. Products in this category can be made available to customers, partners or employees.

Enterprise Search

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SearchUnify's Enterprise Agentic Platform

SearchUnify Elevates Support and Self-service outcomes for Leading Enterprises

Since Grazitti’s inception in 2008, we have served the needs of global enterprises in marketing, sales and support. Our products and services have helped over 1,000 customers, including several Fortune 500 companies, build their web presence, automate marketing and sales, and streamline support. We have a comprehensive set of compliance certifications such as SSAE 16 SOC 1 and SOC 2 Type II Audits, ISO 27001, HIPAA, PIMS, and other attestations to validate our commitment to operational, data security, and privacy best practices. Services: <ul><li>Artificial Intelligence</li><li>Online Community Services/Community Management as a Service (CMaaS)</li><li>CRM</li><li>Marketing Automation</li><li>Mobile App &amp; Web Dev</li><li>Digital Marketing</li><li>PM-BA Services</li><li>Design</li><li>Analytics</li><li>IT Services Management</li><li>Information Security</li><li>Quality Assurance</li></ul> Products: <ul><li>SearchUnify Cognitive Search</li><li>Knowbler (Knowledge Enabler)</li><li>SearchUnify Virtual Assistant (SUVA)</li><li>Agent Helper</li><li>Sinergify – Salesforce and Jira Integration</li><li>KaseSync – Community and CRM Integration</li><li>Community Helper</li><li>WordPress Marketo Connector</li><li>Drupal Marketo Integration Connector</li><li>Alteryx Connectors</li><li>AEM Marketo Connector</li><li>Email to Case Advance</li><li>Khoros Salesforce Case Connector</li><li>M-Clean: Real-time Marketo Dedupe App</li><li>M-Hive: Marketo Assets Backup</li><li>Maginate: Magento Marketo Connector</li><li>Salesforce Knowledge and Khoros Connector</li><li>Selenium Framework</li><li>ZakCalendar Scheduler</li><li>Cartiveo: Shopify Marketo Connector</li><li>G-MAC: Grazitti Modular Assets Creator</li><li>Onemark – A Pre-fill Solution for Marketo Forms</li><li>ScoreNotch – Dynamically Gamified Communities</li><li>Email to Case Advance – Streamlined Case Management</li><li>IdeasPro – Effective Idea Management</li><li>Zendesk – Salesforce Connector</li><li>GuideIn – Building Walkthroughs on Salesforce Communities</li><li>Dupe Manager – Simplified Data Deduplication</li><li>Field Service Booster</li><li>Khoros-Salesforce Integration</li><li>Vanilla-Salesforce Integration</li><li>Higher Logic-Salesforce Integration</li><li>Salesforce Knowledge-Khoros Integration</li><li>Ettiq– Advanced Community Management Solution</li><li>Grigo – Centralized Hub for Multiple AI Platforms</li></ul>

Grazitti Interactive

SearchUnify's Unified Cognitive Platform for Heretto

SearchUnify Ranked No.1 in Enterprise Search Data Quadrant Report

Elevating Search Relevance Effectiveness With AI and Human Collaboration

SearchUnify Named a Gold Medalist in Enterprise Search Data Quadrant Report

Enterprise Search in the Era of Large Language Models

SearchUnify Named a Leader in 2023 IDC MarketScape for Worldwide General-Purpose Knowledge Discovery Software

SearchUnify Named a Champion in 2023 Enterprise Search Emotional Footprint Report

Introducing SearchUnify - A Next-Gen Enterprise Search Solution

Introducing SearchUnify - The Next-Gen Enterprise Search Solution

SearchUnify is an intelligent enterprise search solution that provides rich insights and relevant search results. It empowers you to become the self-service leader by enabling your employees, support engineers, customers, and partners to effectively leverage your collective enterprise information. To put it simply, SearchUnify offers a myriad of benefits such as:

- Search across multiple platforms leveraging federated search;
- Use machine learning to show personalized and relevant information;
- Act as a channel for product insights;
- Provide control on search results to ensure relevancy; and 
- Deliver real-time search analytics.

Having a hard time believing it? Well, you do trust your eyes, right? Then register for a live demo and witness the magic!
You can visit  our website for more information: - https://www.searchunify.com/

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SearchUnify 2023-01-20 16:32:01

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Data sources

Provides fast

Fast deployment

Excellent features

Flexible and intuitive

Excellent service

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Service and support

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No downtime

Provides support

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Home

Enterprise Search Software

We use SearchUnify for content discoverability. It helps our customers find the solutions quickly across all of our assets from documentation, community, and our developer documents. Similarly the dashboard metrics provide a lot of insight into what people are searching for so that we can add more content that fits what they are looking for.

Metrics and Analytics
Filtered Search
Customer Support
Consistent Improvements
Listens to Customer Needs
Platform Education

Intuitive dashboard with more info help bubbles
Dashboard Walkthroughs
Custom Dashboard Reports

Search Metrics
Ease of Use
Easy to Update and Optimize

Ticket deflection
Increased community engagement
Increased content discoverability

SearchUnify

Overview

What is SearchUnify?