Name: SecondLook
Author: TENA Companies

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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The SecondLook Audit Software, developed by TENA Companies, Inc., is a software solution designed to streamline the mortgage Quality Control (QC) process. According to the vendor, this software is aimed at lenders and servicers of all sizes, including mortgage lenders, mortgage servicers, compliance officers, quality control professionals, and financial institutions.

## Key Features

**Customizable Selection Algorithms**: According to the vendor, the software supports various selection algorithms, including random, targeted, and discretionary, for both fixed and statistical sampling methodologies. This flexibility allows users to choose the most suitable approach for their auditing needs.

**Report Templates**: The software provides a range of standard and customizable reports, including analysis of audit findings, trend analyses, summary reports, and follow-up reports. The vendor claims that these reports facilitate clear and effective communication of audit results.

**APR Validator**: The software independently computes the Annual Percentage Rate (APR) using imported and auditor-supplied data, according to the vendor. It automatically notifies the auditor of any discrepancies found, aiming to ensure accurate and compliant APR calculations.

**Customizable**: The software is built on a rules-based platform, allowing easy customization of audit testing scripts to fit the unique requirements of each firm, according to the vendor. This flexibility aims to enable the software to adapt to different workflows and specific auditing needs.

**Smart Scripts**: According to the vendor, the software utilizes dynamic testing scripts that include only relevant questions based on the loan being audited. This approach aims to streamline the auditing process by eliminating unnecessary questions, potentially saving time and improving efficiency. Optional state compliance testing is also available.

**Continuous Updates**: The vendor claims that the software stays up-to-date with changing regulatory requirements by utilizing a pool of over 15,000 continually updated audit questions. All additions, deletions, and revisions to audit questions are published to the software on a monthly basis, aiming to ensure compliance with the latest industry standards.

**Consumer Testing Scripts**: In addition to mortgage auditing, the software includes a catalog of dynamic testing scripts for secured and unsecured consumer loans, auto loans, HELOCs, credit cards, and private student loans, according to the vendor. This feature aims to expand the software's usability beyond mortgages, catering to a wider range of loan types.

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SecondLook

Audit management software supports enterprises, non-profits and agencies in carrying out internal audits according to industry standards and in accordance with any industry, department, or company-specific rules and regulations.

Audit

TENA Companies

Monitoring Tasks

Remote monitoring

Monitoring of network operational activities through the use of remote devices known as monitors or probes

Network device monitoring

Monitor the real-time performance and health of devices on your network

Multiple Server Monitoring

Server Monitoring is a process to monitor server's system resources like CPU Usage, Memory Consumption, I/O etc.

Multi-device monitoring

Network device monitoring in real time for any devices on your network

Automated alerts and notifications

System generates alerts and notifications to provide timely intervention if required

Management Tasks

Various tasks required to keep systems running smoothly

Patch Management

Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.

Service configuration management

Service configuration management looks at all stages of the service lifecycle in order to provide information about an organization’s performance

Software and hardware inventory

Management of the physical and software from acquisition through disposal.

Policy-based automation

Policy-based management is an administrative approach  used to simplify the system management by drafting rules to deal with common situations

Reporting

Report generation to help with system monitoring tasks

Performance data reports

Standardized reports containing system monitoring data and metrics

Customizable reporting

Administrators can use reporting engine to build custom reports

Data visualization

Ability to produce visualizations to simplify understanding of data

Risk analysis

Indicators of risk factors that need to be addressed

Management of security aspects of system monitoring

Data backup and recovery

Antivirus and malware management

Detection of security risks like malware and viruses

Administrator access control

Management and restriction of user access to specific system assets

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SecondLook

Overview

What is SecondLook?