Taegis ManagedXDR

Onboarding Process Needs Improvement: Some users have found the onboarding process of Taegis ManagedXDR to be challenging due to technical hurdles and installation not being an out-of-the-box experience.

Syntax Understanding Required for Advanced Searches: Several reviewers have mentioned that advanced searches require understanding syntax, which can be a challenge for some users.

No Mobile App for Alerts: Users have reported inconvenience in accessing alerts as there is no mobile app available for Taegis ManagedXDR. This means they must log into a web portal to view them.

Users commonly recommend the following actions based on their experience with the product:

1. Building out collectors in the public cloud: Many users emphasize the importance of having someone with technical skills to configure and set up collectors in the public cloud. This allows for better visibility and monitoring of cyber threats.

2. Running a Proof of Concept (POC) and reviewing event source and API integrations: Users suggest conducting a POC to test the platform's capabilities and ensure it aligns with their specific requirements. They also recommend carefully evaluating event source and API integrations to enhance visibility into security incidents.

3. Leveraging Secureworks training and support: Several users highlight the value of taking advantage of the comprehensive training and support offered by Secureworks. This can help users maximize the effectiveness of the platform and improve their cybersecurity operations.

It is worth considering these recommendations if you are looking to hire a security team to monitor your infrastructure. Additionally, it is advisable to understand the level of effort your cybersecurity team will need to exert when selecting a SOC provider.