Name: Selcomm
Author: Select Software Solutions

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Academic Advising

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Legal Management

Meeting Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Graph Database

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Security Analytics

Software-Defined WAN

System Monitoring

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Computer-Assisted Translation

Content Management

Contest Management

Customer Journey Mapping

Digital Asset Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Information Management (PIM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Quote to Cash

eCommerce Analytics

Sales

Camp Management

Clinical Data Management

Dental

Financial Services CRM

Internet of Medical Things

Loan Servicing

Patient Engagement

Warranty Management

Vertical-Specific

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Selcomm, developed by Select Software Solutions, is a Customer Care, BSS, and Converged Billing System designed to efficiently manage the business operations of telecommunication service providers. It caters to companies of all sizes, including carriers, wholesalers, MVNOs, MVNEs, and ISPs. According to the vendor, Selcomm is widely used in the telecommunication industry by professionals and businesses involved in telecommunication services, communication services, carriers, wholesale providers, and MVNOs.

## Key Features

**Billing Engine**: Selcomm's billing engine offers multiple channels, subscriptions, complex rating, tariffing, discounting, bundles, caps, bill presentment, full accounts receivables and costing, and automated payment processing. According to the vendor, it ensures accurate and timely billing with unlimited scalability and easy configuration of new rate plans through portals.

**Customer Self Service**: Selcomm provides a consistent presentation of customer information and access to all accounts, services, and transaction details. It offers self-care portals for subscribers to manage their own account, including ticket lodgement, bill history reviews, invoice downloads, and usage detail views.

**Network and Provisioning**: Selcomm enables efficient management of network and key feeds, regardless of the source. It supports configuration, onboarding, provisioning, and usage management. The system also includes mediation, VEE (Validation, Enrichment, and Editing), reconciliation, and reporting functionalities.

**Sales & Orders**: Selcomm facilitates the management of multiple sales channels from various sources. It offers configurable rules for streamlined and automated order workflows, credit checking, activations, and enhanced customer service. Additionally, it allows for fast and easy configuration of innovative products to stimulate new market opportunities.

**Converged Billing**: Selcomm ensures accurate and timely billing with rapid configuration of tariffs and discount types. It supports multiple invoice "brands" within one system and allows for customized bill printing with targeted messages, formats, and media. The system also handles multiple feeds from multiple source systems, making it fully configurable and scalable.

**Rating**: Selcomm features a sophisticated rating engine for the construction and mapping of service detail records. It utilizes a high-speed processing engine capable of handling massive volumes of data. The system also supports multiple program threads for efficient processing.

**Tariffing**: Selcomm provides the application of charges to transaction details for service providers. It offers a complex variety of charging at the retail level and allows for the categorization of transactions and the addition of fixed and periodic charges.

**Discounting**: Selcomm offers complex discounting regimes, including volume-based, service group-based, content-based, and threshold-based discounts. According to the vendor, it allows for the application of discounts at the individual transaction or entire bill level.

**Bill Production**: Selcomm enables fully customizable bill and statement formats. It offers multiple delivery options, including hardcopy, PDF, and file. The system also supports service by cost center in the bill for audit and tax reporting, as well as graphical spend comparison and loyalty status.

**Accounts Receivable**: Selcomm includes a fully functional accounts receivable system for managing communications services and customers. According to the vendor, it seamlessly integrates with financial sources, ensuring efficient data integration and management.

Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything.

Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.

Sugar Enterprise

Sugar Enterprise+

Essentials

Advanced

Premier

Selcomm

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Select Software Solutions

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Selcomm

Overview

What is Selcomm?