Think twice before engaging with SellerCloud-terrible support and service
We implemented SC to automate our online B2B order processing from uploading inventory to ASN's and billing
Overview
What is SellerCloud?
SellerCloud is an eCommerce platform that integrates into multiple sales channels without a per-channel fee. It also functions as a single-source management solution.
Recent Reviews
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is SellerCloud?
SellerCloud is an eCommerce platform that integrates into multiple sales channels without a per-channel fee. It also functions as a single-source management solution.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Workbooks?
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Product Details
- About
- Tech Details
What is SellerCloud?
SellerCloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(2)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users have provided several recommendations for SellerCloud based on their experiences. They recommend investing time in learning the system and not getting discouraged by its complexity. It is suggested to immerse oneself in the system, ask a lot of questions, and thoroughly understand it. Users also advise allowing ample time for training and implementation of SellerCloud, as the setup process can be time-consuming. They recommend having patience during this process and not stressing over navigating around the platform. Lastly, they suggest thoroughly checking if SellerCloud fits into one's workflow before using it. It is recommended to do thorough research and understand individual needs before deciding to use any system.
Attribute Ratings
Reviews
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Score 10 out of 10
Vetted Review
Verified User
We implemented SC to automate our online B2B order processing from uploading inventory to ASN's and billing
- automates order processing
- automates inventory uploads
- Educating customers on the improvements they have made
- When we really needed support, the CEO was willing to step in and help us solve problems.
They step up when you need help.
5
channel management
No
- Integration with Other Systems
- Implemented in-house
No
Change management was a minor issue with the implementation
Not Available
Yes
they took care of the bug
They were responsive before they sold us the package and continue to be responsive.
- integrations
- reporting
Yes
December 11, 2019
Sellercloud... Cost effective solution to omnichannel management
Sellercloud connects all my channels to my 3PL fulfillment warehouse and provides all the inventory and order functionality that we require. We enter wholesale orders manually or by bulk update and online channels are connected for automatic upload of inventory, download of orders and upload of tracking. We are a small company with a large volume of sales and Sellercloud allows us to manage this with a minimum of effort and people.
- Multichannel / Omnichannel connectivity to integrate with a ridiculous number of channels
- Cost effective solution compared to NetSuite/ChannelAdvisor
- Reliable with great support
- User Interface is a bit of a mess and needs an upgrade but you get used to it over time
- Support is impersonal and they have a confusing ticket system
- It has had a positive impact, allowing me to launch products on multiple channels simply and quickly
- It has allowed me to run a growing business with a minimum of resources
Best balance of functionality and cost.