Overview
What is Semeon Insights?
Semeon is a text analytics platform specializing in VOC data. We tell you what your customers think and want in real-time, so you can improve their CX.According to the vendor, Semeon overcomes language complexity by detecting irony, sarcasm, cultural context…
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What is Semeon Insights?
Semeon is a text analytics platform specializing in VOC data. We tell you what your customers think and want in real-time, so you can improve their CX. According to the vendor, Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather…
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Product Details
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- Competitors
- Tech Details
- Downloadables
What is Semeon Insights?
According to the vendor, Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying, enabling brands to be as responsive as possible. To become customer-centric is to be able in quasi real time to grasp the meaning behind what customers say and the words they use. The vendor says that his helps companies build the best customer experience possible, informing adequately customer support, marketing, communication, product and innovation departments while supporting organization transformation of processes, culture and overall management. Semeon is a text analytics platform specializing in VOC data. The platform reveals what customers think and want in real-time, so you can improve their CX.
- Text Analytics
- VOC (Voice of the Customer)
- Customer Experience Management (CX)
- Natural Language Processing (NLP)
- Machine Learning
- Visualizations: Dashboards, Multiple Export Formats, API
- 3rd Party Integration: Tableau, PowerBI, etc.
- Semantic Analysis
- Intent Analysis
- Social Media Analytics
Semeon Insights Features
- Supported: Data: Our combination of quantitative and qualitative data analysis ensures reliability of conclusions and calls to action
- Supported: Semantic/NLP Analysis: Richness of semantic categories allows for serendipitous discovery of unexpected topics
- Supported: Filtering: We naturally filter sounds that we judge as spam when we are trying to concentrate on what someone is telling us. Semeon’s software does the same thing and more. It filters all the documents that contain irrelevant content and we listen to only pertinent conversations through the analysis.
- Supported: Sentiment: Even when analysing options in a very logical way, we let the emotional side of our brain make the decision. Our sentiment analysis is key to understanding how concepts are being mentioned and what are the feelings around them.
- Supported: Concepts: We believe that what is being said about a brand is better insight than counting words. That’s why our semantic analysis makes sure to bring forward the concepts most associated with a searched term and not fragmenting the idea in words without meaning.
- Supported: Influencers: When we have something to say, we care about people hearing it. With our software showing you what are the right sources and influencers, it can help making sure a message spreads quickly and to the right ears.
- Supported: Intent: Before judging people’s comments too quickly, we look at their intentions. Semeon’s algorithms are able to analyze why things are said because anyone that mentions a brand can be doing it to inform, harm or praise it.
- Supported: Geolocation: We know that smart business strategies involve location. That’s why Semeon can analyze different countries, cultures and languages to make sure we don’t get lost in translation.
- Supported: Prediction: We can make better decisions when we know the future. Correlating trends, sentiments and intentions, Semeon is able to analyse what is causing a change and therefore, forecasting results and allowing brands to adapt accordingly.
Semeon Insights Screenshots
Semeon Insights Competitors
- Synthesio Social Intelligence Suite
- Meltwater
- Crimson Hexagon
Semeon Insights Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English, French, German, Spanish, Arabic, Italian, Dutch |
Semeon Insights Downloadables
Semeon Insights Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 50% |
