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SendBird

SendBird

Overview

What is SendBird?

SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save…

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Recent Reviews
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Pricing

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Free

$0

On Premise
Up to 1,000 chat MAU

SPROUT

$49

On Premise
Up to 10,000 chat MAU

TREE

$149

On Premise
Up to 30,000 chat MAU, Broadcasting message is available

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sendbird.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Auto Translate Demo - Sendbird

YouTube

Sendbird Calls Demo

YouTube

Demo Day | CEO and Founder of sendbird | John S. Kim | Decode Silicon Valley Startup Success

YouTube

Preston Attebery presents BlockCities to Sendbird CEO John S. Kim - Pioneer Demo Livestream May 2020

YouTube

iOS Chat Live Coding - Channel List Customization | Sendbird Chat UIKit v3 | Mobile Chat Apps

YouTube

Android Chat Live Coding | Sendbird Chat UIKit v3 | Mobile Chat Apps

YouTube
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Product Details

What is SendBird?

SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes.

SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with rich features for significantly boosting chat usability, such as message read count, delivery status, profanity filters, and user-to-user block. These options go along with administration tools that allow developers to manage chat sessions. Additionally, SendBird’s chatroom supports multimedia files, graphs, voting, and content sharing, with all options fully customizable for service providers.

SendBird Features

  • Supported: 1-on-1 messaging and group chat for mobile apps and websites
  • Supported: powerful messaging features incl. message read count, delivery status, profanity filters, and user-to-user block
  • Supported: powerful administration tools that allow developers to manage chat sessions
  • Supported: Chat room supports multimedia files, graphs, voting, and content sharing, with all options fully customizable for service providers
  • Supported: Cross-platform mobile development is supported by SendBird including iOS, Android, Unity, the Web (JavaScript) and Xamarin and will support more extensive platforms down the road.

SendBird Screenshots

Screenshot of SendBirdScreenshot of SendBird chat roomScreenshot of Administration dashboard

SendBird Technical Details

Deployment TypesOn-premise
Operating SystemsWeb (JavaScript)
Mobile ApplicationApple iOS, Android, Mobile Web, Xamarin
Supported CountriesGlobal
Supported LanguagesEnglish, Korean, Japanese

SendBird Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews and Ratings

(2)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
May 16, 2022

Nice in-app chat system

PS
Pradyumn Singh
Software Engineer
FlipPaisa.com (Internet, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are using SendBird in our organization for charting with our users through the mobile app. We primary use it for sales and customer support departments. Its not that hard to implement or integrate with an existing mobile app. We can customise some of the features and user interface according to our requirements.
Pros and Cons
  • It has nice user interface
  • We don't have to face any downtime using SendBird
  • It has nice performance and great efficiency
  • It's support system is not that efficient
  • Documentation needs improvement
  • It's pricing is a little bit high comparing to other available options
Likelihood to Recommend
SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier.
Most Important Features
  • It has nice user interface
  • Various API options are available to use
  • We can easily integrate it with our server using PHP
Return on Investment
  • We had improved the sales and support system
  • We got nice user feedback
  • Increased the chances of user retention
Other Software Used
TeamViewer Meeting (formerly Blizz), TeamViewer, Google Cloud DNS
April 26, 2022

SendBird Chat/Calls/Desk. All great products given your organizational needs.

Verified User
Executive in Product Management
Real Estate Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We used SendBird instead of Stream.io to integrate a chat support experience into a health IT app.
Pros and Cons
  • Moderation around comments & chats.
  • SendBird UIKit was super helpful for the design team.
  • Our devs raved about the API documentation being so thorough & easy to follow.
  • Pricing can get expensive once you go over the 100 MAU limit for the Developer tier.
Likelihood to Recommend
I would absolutely recommend SendBird to others who are looking for a chat solution. I know it also has the ability to have in-app calls & video + a support product line, but for our use case, we only used it for a chat. In hindsight, it may have been better for us to use Stream.io instead given the limited needs we have but thought SendBird had better recognition & reliability when compared to Stream.io
Most Important Features
  • Easy to use chat (asynchronous & synchronous).
Return on Investment
  • Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount.
  • Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in.
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