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SendBird

Score8.9 out of 10

2 Reviews and Ratings

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What is SendBird?

SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes.

SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with rich features for significantly boosting chat usability, such as message read count, delivery status, profanity filters, and user-to-user block. These options go along with administration tools that allow developers to manage chat sessions. Additionally, SendBird’s chatroom supports multimedia files, graphs, voting, and content sharing, with all options fully customizable for service providers.

Categories & Use Cases

Media

SendBird
SendBird chat room
Administration dashboard

1 / 3

Reviews

What users are saying about SendBird.
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Nice in-app chat system

Incentivized
Pradyumn Singh
Software Engineer in Information Technology at FlipPaisa.com (51-200 employees employees)

Use Cases and Deployment Scope

We are using SendBird in our organization for charting with our users through the mobile app. We primary use it for sales and customer support departments. Its not that hard to implement or integrate with an existing mobile app. We can customise some of the features and user interface according to our requirements.

Pros

  • It has nice user interface
  • We don't have to face any downtime using SendBird
  • It has nice performance and great efficiency

Cons

  • It's support system is not that efficient
  • Documentation needs improvement
  • It's pricing is a little bit high comparing to other available options

Most Important Features

  • It has nice user interface
  • Various API options are available to use
  • We can easily integrate it with our server using PHP

Return on Investment

  • We had improved the sales and support system
  • We got nice user feedback
  • Increased the chances of user retention

Other Software Used

TeamViewer Meeting (formerly Blizz), TeamViewer, Google Cloud DNS

SendBird Chat/Calls/Desk. All great products given your organizational needs.

Incentivized
Verified User
Executive in Product Management (11-50 employees employees)

Use Cases and Deployment Scope

We used SendBird instead of Stream.io to integrate a chat support experience into a health IT app.

Pros

  • Moderation around comments & chats.
  • SendBird UIKit was super helpful for the design team.
  • Our devs raved about the API documentation being so thorough & easy to follow.

Cons

  • Pricing can get expensive once you go over the 100 MAU limit for the Developer tier.

Most Important Features

  • Easy to use chat (asynchronous & synchronous).

Return on Investment

  • Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount.
  • Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in.

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