TrustRadius Insights
Sendbird is a versatile chat solution that has been widely adopted by users for various use cases. Users have found Sendbird to be …
Starting at $0 Up to 1,000 chat MAU
View PricingOverview
What is SendBird?
SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save…
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Pricing
Free
$0
On Premise
Up to 1,000 chat MAU
SPROUT
$49
On Premise
Up to 10,000 chat MAU
TREE
$149
On Premise
Up to 30,000 chat MAU, Broadcasting message is available
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://sendbird.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Auto Translate Demo - Sendbird
YouTube
Sendbird Calls Demo
YouTube
Demo Day | CEO and Founder of sendbird | John S. Kim | Decode Silicon Valley Startup Success
YouTube
Preston Attebery presents BlockCities to Sendbird CEO John S. Kim - Pioneer Demo Livestream May 2020
YouTube
iOS Chat Live Coding - Channel List Customization | Sendbird Chat UIKit v3 | Mobile Chat Apps
YouTube
Android Chat Live Coding | Sendbird Chat UIKit v3 | Mobile Chat Apps
YouTube
Product Details
- About
- Tech Details
What is SendBird?
SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes.
SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with rich features for significantly boosting chat usability, such as message read count, delivery status, profanity filters, and user-to-user block. These options go along with administration tools that allow developers to manage chat sessions. Additionally, SendBird’s chatroom supports multimedia files, graphs, voting, and content sharing, with all options fully customizable for service providers.
SendBird Features
- Supported: 1-on-1 messaging and group chat for mobile apps and websites
- Supported: powerful messaging features incl. message read count, delivery status, profanity filters, and user-to-user block
- Supported: powerful administration tools that allow developers to manage chat sessions
- Supported: Chat room supports multimedia files, graphs, voting, and content sharing, with all options fully customizable for service providers
- Supported: Cross-platform mobile development is supported by SendBird including iOS, Android, Unity, the Web (JavaScript) and Xamarin and will support more extensive platforms down the road.
SendBird Screenshots
SendBird Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Web (JavaScript) |
| Mobile Application | Apple iOS, Android, Mobile Web, Xamarin |
| Supported Countries | Global |
| Supported Languages | English, Korean, Japanese |
SendBird Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(2)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Sendbird is a versatile chat solution that has been widely adopted by users for various use cases. Users have found Sendbird to be effective in creating private chat conversations and moderating them with scalability. This feature has helped businesses maintain secure and controlled communication channels. Additionally, Sendbird solves technical infrastructure problems related to real-time messaging, allowing users to focus on their core business and deliver a competitive messaging product. The platform also automates manual communication tasks, saving time and improving overall efficiency for users.
Start-ups appreciate Sendbird's easy-to-use and customizable cross-platform chat solution as it provides an accessible means of integrating chat functionalities into their applications. The integration process is not only straightforward but also easy to maintain, saving valuable time for developers and managers alike. Although some users have expressed concerns about Sendbird's customer service and refund policy, these issues do not overshadow the benefits it offers.
One significant advantage of Sendbird is its ability to consolidate the notification system of a system into one central chat place, streamlining organization and optimizing efficiency. Additionally, users have praised Sendbird for its stability and peace of mind in providing HIPAA compliant chat integration within mobile apps. Its ready-to-use chat system enhances user engagement and provides a reliable and cost-effective solution for basic chat service needs.
Overall, Sendbird provides a production-ready and performant chat service solution with excellent group communication features. Users value the convenience and cost-effectiveness of using Sendbird instead of developing their own chat tool. Despite some areas needing improvement, such as documentation, support, and bug fixes, users remain optimistic about future releases from Sendbird. As a customizable chat solution with robust API documentation, Sendbird has helped cut costs and development time for many users while delivering a seamless messaging experience for app developers.
Accurate and Fast: Users have consistently praised Sendbird for its accuracy, speed, and adequacy in meeting their needs. Many reviewers have stated that the platform is highly reliable and efficient in delivering real-time messaging services.
Highly Scalable: Sendbird's scalability has impressed users, with many noting that it can effectively handle millions of users without compromising performance. This capability makes it a valuable tool for organizations of all sizes, from small businesses to large enterprises.
Great Customer Support: The customer support provided by Sendbird has received positive feedback from users. Reviewers describe the support team as super active and responsive, appreciating their quick response times and issue resolution. The partnership between users and the account team is characterized by an understanding of business needs, resulting in tailored feature plans and billing packages.
Difficult implementation: Some users have found the front-end solution provided by Sendbird to be challenging to implement. They have encountered difficulties in integrating it into their existing applications, which has required additional time and effort.
Frequent service interruptions and bugs: Users have reported experiencing frequent service interruptions while using Sendbird. Additionally, they have encountered various bugs that have disrupted their usage experience and caused frustration.
Lack of comprehensive documentation: Several users mentioned that the documentation provided by Sendbird is lacking in comprehensiveness. They feel that it does not offer sufficient details, examples, or use cases to fully understand and utilize the platform's features effectively. This lack of comprehensive documentation has made it difficult for users to troubleshoot issues or maximize their use of Sendbird's functionalities.
Reviews
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May 16, 2022
Nice in-app chat system
We are using SendBird in our organization for charting with our users through the mobile app. We primary use it for sales and customer support departments. Its not that hard to implement or integrate with an existing mobile app. We can customise some of the features and user interface according to our requirements.
- It has nice user interface
- We don't have to face any downtime using SendBird
- It has nice performance and great efficiency
- It's support system is not that efficient
- Documentation needs improvement
- It's pricing is a little bit high comparing to other available options
- It has nice user interface
- Various API options are available to use
- We can easily integrate it with our server using PHP
- We had improved the sales and support system
- We got nice user feedback
- Increased the chances of user retention
We used SendBird instead of Stream.io to integrate a chat support experience into a health IT app.
- Moderation around comments & chats.
- SendBird UIKit was super helpful for the design team.
- Our devs raved about the API documentation being so thorough & easy to follow.
- Pricing can get expensive once you go over the 100 MAU limit for the Developer tier.
- Easy to use chat (asynchronous & synchronous).
- Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount.
- Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in.