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Sendoso

Sendoso

Overview

What is Sendoso?

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

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Recent Reviews

TrustRadius Insights

One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to …
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Sendoso opens doors!

7 out of 10
June 16, 2023
Incentivized
Sendoso is being used by our sales and consulting team across the organization to help generate leads and steward current clients. One of …
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An SDR's dream!

10 out of 10
August 04, 2022
Incentivized
We use Sendoso for inbound and outbound prospecting. Sendoso helps us warm up to prospects by letting us send gifts if they have a work …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

User Review: Gifting Customers Is Made Easy To Manage & Carry Our With Sendoso
01:54
Active Reciprocity of Sendoso Fosters Positive Results & Strengthens Customer Relations: User Review
03:14
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Pricing

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What is Sendoso?

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sendoso.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Sendoso?

Sendoso, a Sending Platform, is presented by the vendor as an effective way to connect with customers and drive revenue with personalized gifts, branded swag, eGifts, Cameos, and virtual experiences. The vendor states this makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right.

Sendoso Features

  • Supported: Address Confirmation
  • Supported: Amazon Integration
  • Supported: Analytics
  • Supported: Cameo Videos
  • Supported: Send Tracker

Sendoso Screenshots

Screenshot of Sendoso Platform: Inspire action and drive revenue in every phase of the customer journey by sending personalized gifts, eGift cards, food and wine, and other Physical Impressions™ at scale.Screenshot of Cameo Videos: Make connections with key buyers that you didn’t think were possible. Send personalized Cameos recorded by popular celebrities.Screenshot of Address Confirmation: Feel confident packages will land in the hands of your recipients because you can request that they confirm or change the address of wherever they’re currently working.Screenshot of Send Tracker: Get a high-level, visual summary of where your eGifts or packages are in the process of sending and delivery with Send Tracker to time your outreach and follow-up at exactly the right moment.Screenshot of Analytics Dashboard: Know exactly how Sendoso is impacting open and closed-won opportunities. Filter by top 5 to see your best performing campaigns or recent 5 to see results for your latest campaigns. Plus, drill into individual campaign ROI to see how your costs stack up against closed-won opportunities.Screenshot of Sendoso Integrations: Create, click, and connect from wherever you already work. Sales, SDR, and CX teams can execute one-to-one sends from Salesforce and Outreach, while Marketing teams can automate sends to larger audiences from Marketo.

Sendoso Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, UK, APAC, North America

Frequently Asked Questions

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

Alyce by Sendoso, PFL Direct Mail Platform, and Reachdesk are common alternatives for Sendoso.

Reviewers rate Support Rating highest, with a score of 7.6.

The most common users of Sendoso are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(249)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.

Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.

A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.

Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.

Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.

Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.

Attribute Ratings

Reviews

(1-25 of 172)
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Angela Kelleher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are looking for a good value add gifting platform I can highly recommend Sendoso. Their services include fast delivery (for those gifts you forgot to send) and tracking of stock until it ends up in the right hands. An additional bonus is their warehousing capabilities in various locations - we utilize this in North America and Europe. Fabulous to have stock at your fingertips for when you need it!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
For the most part when we have been curating our own swag and having it sent to the warehouse we have had great luck at keeping our costs minimal and then curating a holiday or themed swag box for our staff to be sent. The ease at which we can set up a build your own box and have it curated how we like is fantastic and super helpful. We love the touch of the "handwritten" notes as well! Our team always say they love these.

There have been a few instances where we had issues with Sendoso and how something was handled. One example is when we created and ordered glass travel mugs from KeepCup to be sent to our team. Some of them arrived damaged and they were rejected before we could even do anything about it, we were told after the fact and not given any ability to work with the Vendor for replacements and Sendoso with a plan to use the cups that were still in tact. Through this we lost 4 boxes of inventory and hundreds of dollars of swag for our team and clients - which doesn't sound like a lot but w are a small company and this has a bit impact on us. Not to mention resolving this issue then took 5+ months of admin power and time. In the end we didn't get much resolve and being the customer in the situation felt like we were in between two companies and their policies, KeepCup did all they could to work with us for a resolution but Sendoso didn't. We felt like we got the short end of the stick in this instance.
Vanessa Koliver | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I would recommend Sendoso to anyone that needs a corporate gifting software to streamline the process and strip out the need for cumbersome approvals and reimbursements. It's good because my company sets my monthly budget and I can use it as fit, and it rolls over if I don't so I can plan accordingly based on my future needs if I think one month I'll need more funds.
Joseph Lopez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Great for companies with sales, marketing, and CSM teams to assist in the client/customer experience. Helpful in getting into or expanding accounts with intentional and strategic gifting. Way to create personal connections by celebratory gifting such as promotions, Seed funding, acquisitions, IPO, or new hires.
Gianna Barrere | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We've seen great ROI with corporate gifting using Sendoso and it's definitely a staple in our strategy. On the marketing side, we've been able to increase engagement and demos significantly and we're planning on increasing the number of sends we do next year. The platform does lack some capabilities that allow you to see your touches as a whole. For example, to see what inventoried items are included in touch, you have to click through and go through the entire process that you did to create the touch (instead of being able to see it as a list view). Nonetheless, the pros outweigh the cons and Sendoso has been a great investment for our company.
Janet Wood | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sendoso is really well suited for custom swag bundles, international gift card sending, and US/EMEA-based physical sending. They are currently working to increase international physical gift options, which is great -- because it is lacking in some regions.
Karilla Dyer | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Sendoso was well suited to quickly send new customer welcome gifts, thank you gifts, and gift cards. However, be wary that a gift card is considered redeemed if the customer clicks on the email even if they don't use it. You could lose a lot of money purchasing and sending gift cards no one uses.
Anthony Diorio | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Very good for those that are trying to market themselves to specific segments. Good for community outreach in getting feedback or responses. Not ideal for mass email blasting or “casting a wide net”. Not appropriate for internal company use ie sending gifts from one associate to another. Not to be given to those who do not have the responsibility of speaking to clients or prospects on a daily basis.
Lara Knapp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Good examples to use Sendoso
  • Promotions are a great reason to get in front of your prospect to congratulate them, without asking for anything in return (i.e. meeting). Helping you stand out among other sellers because there's genuine intent behind the email/Sendoso.
  • If someone just got back from PTO, you could send something like. "I saw you were on PTO for the last couple of days - hope you enjoyed your time off. I know when I go on vacation, I empty out my fridge. In case you do the same, let's ensure you aren't working your day away hungry. So, lunch is on me today!" You need to get crafty with your Sendosos if you want to see results (i.e. engagement).
Score 5 out of 10
Vetted Review
Verified User
Sendoso is well suited as part of a Direct Mail tactic in support of targeted ABM plays

Not so well suited to pipeline progression with the SFDC integration. As part of a broader organization it is challenging to bring consistency to the way this is used by sales. This is where a best practice guide or similar would be well received.
Earl Lacey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Sendoso would be great for companies that have high-level and extended sales cycles for their products. This allows you to continue to show interest and encouragement to close the deal throughout the lifecycle. It also helps with customer retention and experience for clients that are bringing in annual recurring revenue. I think Sendoso would be less efficient for teams of less than 50 people with a client base of 100 or less (depending on the level of the client). Ultimately, I don't think you would be able to get your return on investment not because of what Sendoso can or can't do, but because of the base starting price that may eat into the gains from sending gifts you might not get back.
August 04, 2022

An SDR's dream!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Sendoso is well suited for anniversaries, milestones, and moving prospects through the sales cycle (ex: sending teams lunch during demos). I also like to send Sendoso for any inbounds that may come in, especially if they've been engaging with multiple content, attending webinars, and watching video demos. I don't use Sendoso as much for outbound prospecting.
August 04, 2022

Sendoso FTW!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
This platform makes gift giving SO simple and easy to do. I love the way you can track prospects and if they have used the gift or not, the speed at which gifts can be sent, and the ability to send a quick gift card or send something unique. I have definitely pushed prospects over the edge to meet/move a meeting forward with this platform!
Score 10 out of 10
Vetted Review
Verified User
I love when my prospects use or gift what I have sent them. I love when they tell me thank you, that is was not necessary, but well received.

There is nothing wrong with the process - only wish everyone used what I sent them.
Chinwe Ike | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Sendoso is best suited to congratulate prospects on awards, achievements, and life milestones. There aren't many scenarios where a gift is inappropriate. A work-from-home lifestyle makes gifting easy and creates a sensitive way of connecting with prospects from a cup of coffee, to an office/house plant.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for those in sales who are trying to get face time with prospective customers or for those who want to thank individuals for meeting. It's a great touch that goes a long way whether it is a gift card or a physical gift. Sometimes it's not appropriate when you send a gift to someones front door and they take it the wrong way- typically I will send them an email to be on the look out.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It’s a great lever to pull in sales. Gifting should be a part of any sales team playbook & Sendoso fits the bill with the options, reliability, and surprise & delight factor.
Less appropriate - reps using the promise of the gift card to lure in prospects that will ultimately not result in business revenue
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Never not appropiate, you just need to know when its not necessary and wihch personalities generally don't appreciate being sent gifts like this from someone with "sales" in their job title.

For the purpose of when it is well suited: Beyond generic prospecting, it helps reignite old conversations and threads to bring them back to life, helping gift give to people in various countries and show you know a little bit about their culture (I.e. Canadians love Tim Hortons, and take pride that Lululemon is HQ'ed in Canada). It's great for offering the donation part of it to those who would prefer to donate to a charity. This is also good if there is a national event going on that is putting a rather "grim" outlook on the corporate world. Mentioning the recent tornado, hurricane, Breast cancer awareness month, etc... It's a great way to keep the sales pipeline growing and gears moving while being conscious and attentive to larger picture things going on in society without seeming ignorant or oblivious.

Jenna Giglio | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Sendoso provides incentive to prospects for showing up to meetings, as well as, resisting conversations. I cannot tell you how much Sendoso has improved our no-show rate and increased our reschedules. We also use Sendoso for marketing campaigns, and the platform simplifies the process. The interface is pretty user friendly.
Lauren Bare | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Sendoso is well suited for B2B organizations that are looking to build increased rapport and book more meetings with key buyers. Sendoso is well suited for reaching prospects who are working from home or in the office. Sendoso may not be as appropriate for companies with a wide global prospect base where the majority of people are not located in the US/Canada.
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