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Sendoso

Sendoso

Overview

What is Sendoso?

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

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Recent Reviews

TrustRadius Insights

One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to …
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Sendoso opens doors!

7 out of 10
June 16, 2023
Incentivized
Sendoso is being used by our sales and consulting team across the organization to help generate leads and steward current clients. One of …
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An SDR's dream!

10 out of 10
August 04, 2022
Incentivized
We use Sendoso for inbound and outbound prospecting. Sendoso helps us warm up to prospects by letting us send gifts if they have a work …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

User Review: Gifting Customers Is Made Easy To Manage & Carry Our With Sendoso
01:54
Active Reciprocity of Sendoso Fosters Positive Results & Strengthens Customer Relations: User Review
03:14
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Pricing

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What is Sendoso?

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sendoso.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Sendoso?

Sendoso, a Sending Platform, is presented by the vendor as an effective way to connect with customers and drive revenue with personalized gifts, branded swag, eGifts, Cameos, and virtual experiences. The vendor states this makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right.

Sendoso Features

  • Supported: Address Confirmation
  • Supported: Amazon Integration
  • Supported: Analytics
  • Supported: Cameo Videos
  • Supported: Send Tracker

Sendoso Screenshots

Screenshot of Sendoso Platform: Inspire action and drive revenue in every phase of the customer journey by sending personalized gifts, eGift cards, food and wine, and other Physical Impressions™ at scale.Screenshot of Cameo Videos: Make connections with key buyers that you didn’t think were possible. Send personalized Cameos recorded by popular celebrities.Screenshot of Address Confirmation: Feel confident packages will land in the hands of your recipients because you can request that they confirm or change the address of wherever they’re currently working.Screenshot of Send Tracker: Get a high-level, visual summary of where your eGifts or packages are in the process of sending and delivery with Send Tracker to time your outreach and follow-up at exactly the right moment.Screenshot of Analytics Dashboard: Know exactly how Sendoso is impacting open and closed-won opportunities. Filter by top 5 to see your best performing campaigns or recent 5 to see results for your latest campaigns. Plus, drill into individual campaign ROI to see how your costs stack up against closed-won opportunities.Screenshot of Sendoso Integrations: Create, click, and connect from wherever you already work. Sales, SDR, and CX teams can execute one-to-one sends from Salesforce and Outreach, while Marketing teams can automate sends to larger audiences from Marketo.

Sendoso Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, UK, APAC, North America

Frequently Asked Questions

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

Alyce by Sendoso, PFL Direct Mail Platform, and Reachdesk are common alternatives for Sendoso.

Reviewers rate Support Rating highest, with a score of 7.7.

The most common users of Sendoso are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(249)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.

Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.

A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.

Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.

Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.

Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Karilla Dyer | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Sendoso for customer engagement and advocacy. Whenever a customer participates in our advocacy program and redeems points for rewards, that is fulfilled through Sendoso. We also send customers swag and gifts as a thank you when they participate in projects with us like provided product feedback, testimonials, or case studies.
  • The gift and swag options are good
  • Setting up a send int he interface is easy
  • Automated email updates about the send are valuable
  • Their gift card policy. A gift card should not be considered a successful send unless it is redeemed. It is ridiculous that opening an email is defined as a gift card being redeemed.
  • The interface isn't super intuitive. It's easy to set up a send but I find the overall look and feel of the platform to be a bit clunky and unpleasant to work in.
  • Improved service in more regions outside North America.
Sendoso was well suited to quickly send new customer welcome gifts, thank you gifts, and gift cards. However, be wary that a gift card is considered redeemed if the customer clicks on the email even if they don't use it. You could lose a lot of money purchasing and sending gift cards no one uses.
  • Salesforce integration
  • Swag ordering
  • Sendoso Direct catalogue
Reachdesk does not have the same gift card policy as Sendoso. They do not make you pay for gift cards that are not redeemed even if the email is opened. I find this to be a significant leg up over Sendoso because this policy seems unfair and creates a lot of waste in our budget.
20
Customer Marketing
Account-based Marketing
3
Project managers
Marketers
  • Customer Advocacy
  • Account-based Marketing
  • Employee Engagement
I am unhappy with the gift card policy.
Julia Brocato | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Sendoso predominantly for its eGifting capabilities. I can send eGifts in the various currencies I need across a slew of vendors. In addition, I leverage their network of Direct vendors that allows me to send perishable baked goods, gourmet food, and plants to our prospects for demand generation and customers for appreciation. We also integrate Sendoso with Marketo to automate some aspects of our gifting campaigns. It helps us increase meeting show rates, event registrations, and overall satisfaction with our company.
  • eGifting, and providing the recipient a choice of gifts.
  • Integrating with Marketo.
  • A diverse network of partner vendors.
  • Inventory Counts
  • CSM reassignment
  • SLA adherance
We find more value with Sendoso using it in a more automated approach on the marketing side of the house. It can be very successful with sales team members and more ABM-style personalized gifting, but we have trouble encouraging them to continually use it. For this reason, we tend to automate gifting more around, webinar registrations, meeting reminders, and the like. We do this through the Marketo eGift URL integration as well as their Marketo Webhook.
  • eGifting
  • Perishable Gifting
  • Gift tracking
  • Increased registration rates.
  • Time savings (compared to other gifting vendors).
  • Bespoke physical gifting capacity.
Sendoso has a more flexible solution than Alyce and at a better price. In addition, it has a wider breadth of eGift options than PFL has. I think PFL does have better inventory tracking but overall needed more on the front end to make it worth it (and gifting in more currencies). I like my Sendoso AM and he's stuck with me for years and understands what my needs are. In addition, their Marketo Integration onboarding team is stellar. Their super sender community is very helpful in sharing best practices and keeping me motivated. All of these teams/services aren't available at the competitors I've vetted that I could tell.
21
Sales, Marketing, Customer Marketing
2
You need a background in Marketing automation or sales operations to use it successfully and have it integrated/visible across your organization, but can operate the platform standalone for less involved use cases.
  • eGifting
  • Perishable gifting
  • Gift status tracking
  • Gifting in multiple currencies
  • Sweepstakes gifting
  • AI/predictive gifting
  • bespoke branded packages
We're very sticky with Sendoso and would prefer to not train the entire sales org on a new platform! That and we've already sent up a plethora of gifts the team can send out (eGifts, physical branded items, treats, plants, etc.).
No
  • Product Features
  • Prior Experience with the Product
We knew Sendoso could send in the currencies we needed because we'd used it at a previous company.
I would probably check out the newer vendors too, (reachdesk won't stop emailing me).
  • Implemented in-house
No
Change management was a minor issue with the implementation
It's hard to get sales teams to use Sendoso, particularly because it's a longer play and you don't see immediate results. Because of this they tend to give it up. Also I would recommend being prescriptive in how the sales team gifts. If you let them free in Sendoso they don't do it right, lol.
  • adoption
  • notecard templates
  • pick and pack fees
Get Sales and Marketing both involved in the implementation so you can strategize on how you'd want to use it across your organization. This will help your CSM roll it out the way you want instead of trying to piecemeal it after you've finished the onboarding process. Also I would recommend using a mix of Sendoso Direct, Inventory and eGift sends. Relying all on one or the other will not serve you well.
  • Online Training
  • In-Person Training
Our in person trainings were on zoom, but they are not recordings which is why I listed them as in person. You get a live person to walk you through integrations, how to use the platform, sendings best practices, setting up other users, etc. The customer success team will help you training staff users too. Ours even ran a contest for them to encourage them to send to prospects and they provided the prize!
These were CSM and Onboarding team zoom meetings where they hand-hold you, which is nice especially compared to other company onboardings. After that they have Zen desk articles and regular check-ins where you can get the training you need. I also am on a slack channel with Sendoso staff where I can ask additional questions or look for best practices.
Sendoso allows for a good deal of flexibility, but also allows you to use defaults if you don't have the time or the need to use all of its features. This is especially helpful.
Use the templates! Sales teams aren't great at writing their own creative novel notes and a baseline to start with is helpful. Also follow Sendoso on LinkedIn so you can 'borrow' their sending ideas. Sorry Leslie ;) ;)
Some - we have done small customizations to the interface
We added templates per send, custom branding, hidden old sends using the archive, etc.
No - the product does not support adding custom code
We do a lot of 'configuration' outside of their platform in Marketo like creating gifting landing pages, I believe it's a feature they're making, but now we do it on our own outside the platform.
The support team is very resposnive, so I give them an 8. I deduct a couple of points because usually they cannot help with warehouse problems. They are helpful with most of the time. I like that I can chat with them directly or email support.
I don't believe we get premium support. but as part of the middle tier account we do get some kind of elevated SLA. SLAs are a little fast and loose at Sendoso since they're growing so much, or if a problem takes a long time to resolve because other departments are involved, then you just have to deal!
Yes
Yes, I have reported a bug with Sendoso. Because they are actively releasing new features, especially during COVID, as a part of new releases there are bound to be bugs. They are responsive to users in recognizing bug complaints and acting on them. They're pretty good here.
When some of our inventory went missing as part of a major warehouse move from Las Vegas to Phoenix, the Sendoso team made sure we were made right and repurchased the inventory.
The platform is continually being upgraded to make sure the platform is usable and prevents unnecessary errors. Once you get used to the platform you can get in there and build eGift touches, physical gifts, etc. quickly. You an also send quickly and in a variety of ways. The address confirmation feature makes sending when you don't know where your recipient lives is very helpful!
  • eGift URLs
  • Perishable gifting
  • Gift tracking
  • Gifting administration for sales
  • gifting on a tight timeline
  • inventory tracking
  • warehouse packaging accuracy
Sendoso has really improved here. Along with helping you train your staff, you can now clone gift touches, sync them with salesforce from the platform directly, and send out address confirmations using your own or their email sending platform - they also just released an option for you to white-label your own domain. helping you save time and get a lot off the ground quickly.
Sendoso occasionally has downtime, but it's usually isolated to a single feature and doesn't effect the entire platform. They are responsive when it comes to intaking these outages and are quick to work to resolve them.
Their platform doesn't take a long time to load, and it typically isn't too buggy once a new feature has been out for a while. Reports are pretty quick to generate and are emailed to the user on file for use typically within ten minutes or so. I have not noticed Sendoso slowing down any of the software it integrates with at all.
  • Marketo
  • Groove
  • Google Chrome
Pretty minimal integration effort if you know how to use the software you're integrating with. Marketo was the hardest, but it was still done within an hour or so.
  • Slack
I am not sure!
  • File import/export
  • API (e.g. SOAP or REST)
Not that I can see.
It all went pretty smoothly. Some of the integrations don't do a lot, so there's not a ton you need to to do install the integration.
Not really. Jerry Henry is fabulous when it comes to the Marketo webhooks ;)
Jordan, my AM is a peach. He puts up with me very well. We've had a handful of CSMs who are fine, but Jordan has stood the test of time (and my crankiness).
The onboarding/integrations people are great, also your CSM is a good resource for send ideas and training assistance :) we have regular bi-weekly check ins, but so far I've successfully evaded a QBR.
I am not sure here. I think we did negotiate custom SLAs into the contract.
Be persistent when you need to, and don't feel shy in going directly to the person/department you need to (circumventing a CSM if needed).
No
  • new vendors
  • custom branding options
  • customized branded experiences
  • branded perishables
No
No
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I do outreach, so Sendoso is a great way to start a conversation. It also acts as a great move in a challenging situation where you want the other person to feel important and respected with their time and resources.
  • easy to send
  • looks legit in the world of spams
  • who does not like free stuff so makes a BDR's life a bit easy
  • more options
  • increasing their services area in Asia and more parts of Europe
  • NA
best suited - To start a conversation or when an account stops responding a Sendoso has helped me to get them back to talk Less appropriate - have not faced that scenario yet!
  • Increased engagement
  • BD team a tool that can be used in crisis situation
  • a great tool to start a conversation if someone has mentioned something specific (that they are coffee lovers etc)
30
Sales and Revenue
2
I.T department
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Purchased, implemented, planned, built, and executed in Sendoso. Used extensively for direct mail, outbound sales, customer success, and extended digital and marketing initiatives. A dedicated super sender who loves using this platform. The team at Sendoso goes above and beyond and that shows in every initiative we launched collaboratively. A solid solution with many ways to be used (digital cards, gifts, onboarding, etc).
  • Outbound.
  • Marketing.
  • Direct mail.
  • Mobile analytics.
  • Intuitive targeting.
  • Ease of use.
Outbound marketing, ABM, Sales initiatives and direct mail nurtures. Easy to use for junior to senior level contact touches. An intuitive platform that makes it simple to target effectively and track spending.
  • Better outbound results.
  • Positive ROI.
  • Great reach and engagement.
Much lower entry point and faster deliverables.
Sales Marketing, Customer success, Executives
3
Marketing operations, sales account managers, etc.
  • Outbound sales.
  • Marketing.
  • Land and expand in new regions.
  • Targeting titles and companies.
  • Targeted nurtures.
  • Driving up sell and adoption.
Zoey Copeland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our marketing and sales teams use Sendoso, and sometimes HR does as well. Marketing implemented Sendoso as part of our ABX strategy, but we also use it for marketing events (promotion, event experiences, follow-ups). The Marketing and HR teams also use it for employee engagement, like wine tasting kits for happy hours or branded swag rewards for sales employees.
  • Sendoso has great customer service. Everybody is super responsive and helpful. Our CSM even helps us with tedious admin tasks when we're limited by the platform's back office.
  • We love how flexible Sendoso is. If you can think of it, it (or something really similar can be sent.) You can also request that vendors and gifts be added as Sendoso direct options, which means the options really are limitless.
  • Sendoso has scaled really well through our sales organization. As higher-level account owners saw the amazing success of our BDR team, they started begging to use it. Our sales org has historically been very slow to adopt technology, and this has been one of the best rollouts I've ever seen.
  • The back office is an absolute nightmare. The UX is unintuitive and doing any kind of repetitive task, like cleaning up underutilized touches and funding sources or setting up a touch with multiple variations like clothing sizes or colors is absolutely nightmarish and time-consuming.
  • Whenever a send goes out and there's not enough money in the dedicated funding account, there's no warning. That's not even the problem, though. My complaint comes from the way that the system then charges our AMEX on file.... one time for every item in the send. So when I sent 124 aprons as a follow-up gift from an event, I got 124 charges/invoices for $2.87. When we have to send every receipt and invoice to accounting that's insanely time-consuming and frustrating.
  • If you use a credit card on file and not invoices, the receipts do not have a fixed reference number. I don't even know how this can be a thing.
Sendoso is well-suited to a team that will have a very organized, process-oriented person as a part of the on-boarding process. You also need users who adapt to new technology well and raise their hand when they encounter difficulties.

If you have a huge, sprawling sales and marketing org, you will probably encounter a lot of difficulties with Sendoso unless you have a dedicated person who does nothing but manage logistics within the platform.
  • Sendoso enabled us not just to keep momentum, but to build it during the first wave of business shut-downs in 2020.
  • We used Sendoso to develop an event series that produced more than $4Million in net new pipeline.
The only similar platform I've personally evaluated is Alyce. I really deeply prefer Alyce's UI on the backend, but it just doesn't have the same flexibility as Sendoso, nor does it serve our use case with sending follow-up gifts from events.
42
Our marketing team manages and uses Sendoso, and end users for Sendoso within our organization are also in sales and HR.
1
I am the main person who supports Sendoso, and I was not involved is the setup and implementation period, although I wish I had been.

Your Sendoso point person should be organized, patient, and quick to pick up new technologies. The Sendoso platform has many quirks in the back office. If you have a very large team using Sendoso for many different use cases, it could probably be a full-time position, but the right person could get everything set up and maintained alongside other duties.
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