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Sendoso

Sendoso

Overview

What is Sendoso?

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

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Recent Reviews

TrustRadius Insights

One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to …
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Sendoso opens doors!

7 out of 10
June 16, 2023
Incentivized
Sendoso is being used by our sales and consulting team across the organization to help generate leads and steward current clients. One of …
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An SDR's dream!

10 out of 10
August 04, 2022
Incentivized
We use Sendoso for inbound and outbound prospecting. Sendoso helps us warm up to prospects by letting us send gifts if they have a work …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

User Review: Gifting Customers Is Made Easy To Manage & Carry Our With Sendoso
01:54
Active Reciprocity of Sendoso Fosters Positive Results & Strengthens Customer Relations: User Review
03:14
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Pricing

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What is Sendoso?

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sendoso.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Sendoso?

Sendoso, a Sending Platform, is presented by the vendor as an effective way to connect with customers and drive revenue with personalized gifts, branded swag, eGifts, Cameos, and virtual experiences. The vendor states this makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right.

Sendoso Features

  • Supported: Address Confirmation
  • Supported: Amazon Integration
  • Supported: Analytics
  • Supported: Cameo Videos
  • Supported: Send Tracker

Sendoso Screenshots

Screenshot of Sendoso Platform: Inspire action and drive revenue in every phase of the customer journey by sending personalized gifts, eGift cards, food and wine, and other Physical Impressions™ at scale.Screenshot of Cameo Videos: Make connections with key buyers that you didn’t think were possible. Send personalized Cameos recorded by popular celebrities.Screenshot of Address Confirmation: Feel confident packages will land in the hands of your recipients because you can request that they confirm or change the address of wherever they’re currently working.Screenshot of Send Tracker: Get a high-level, visual summary of where your eGifts or packages are in the process of sending and delivery with Send Tracker to time your outreach and follow-up at exactly the right moment.Screenshot of Analytics Dashboard: Know exactly how Sendoso is impacting open and closed-won opportunities. Filter by top 5 to see your best performing campaigns or recent 5 to see results for your latest campaigns. Plus, drill into individual campaign ROI to see how your costs stack up against closed-won opportunities.Screenshot of Sendoso Integrations: Create, click, and connect from wherever you already work. Sales, SDR, and CX teams can execute one-to-one sends from Salesforce and Outreach, while Marketing teams can automate sends to larger audiences from Marketo.

Sendoso Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, UK, APAC, North America

Frequently Asked Questions

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

Alyce by Sendoso, PFL Direct Mail Platform, and Reachdesk are common alternatives for Sendoso.

Reviewers rate Support Rating highest, with a score of 7.6.

The most common users of Sendoso are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(249)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.

Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.

A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.

Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.

Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.

Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.

Attribute Ratings

Reviews

(1-25 of 172)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
Sendoso is being used by our sales and consulting team across the organization to help generate leads and steward current clients. One of the biggest problems it addresses is providing a unique way to open doors with new clients who otherwise do not take my calls or respond to my emails.
Angela Kelleher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Sendoso is our go to gifting platform. We use it to surprise and delight customers, award them for tasks and activities completed, and for welcome gifts. Sendoso offers a range of gifting choices, from egift cards to swag, to chocolates and celebratory bubbly. <br>The range of goods available means we are never stuck for choice when gifting our customers across the globe - super important for us!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Sendoso to send swag and gifts to our clients as well as internally for our team members - from onboarding to parental leave, bereavement and team celebrations, Sendoso helps us with it all. Sendoso helps to store inventory that we create for branded swag, it's also a great resource for sending flowers or plants to team, sending baby gifts from the third party vendors and gift cards with a click of a button!
Vanessa Koliver | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Sendoso helps reps like myself engage with customers by sending them corporate gifts, such as ubereats giftcards in exchange for their time to get a meeting booked or a basket of gourmet snacks to thank a client for their partnership. it is used fairly often across our entire sales org
Joseph Lopez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The Sendoso platform has enabled our sales teams to find new pathways for outreach and personalization. From cold outreach (Bottle of Wine) to celebrate acquisitions, Funding, or IPO, to pre and post-call gifting (coffee or lunch gift cards).

Sendoso helps make personal connections with your prospects and clients with intentional gifting and rewarding kind and helpful people who point you in the right direction.

Our booking to attendance has gone up and leveraging Sendoso paired with a few other solutions we have had record quarters back to back.

Gianna Barrere | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Sendoso for a wide variety of use cases and it's impactful at all stages of our funnel, from generating demand and inbound demo requests, down to retaining our most tenured clients. It's useful for several teams and purposes, including marketing, sales, and client success.
Janet Wood | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Sendoso across our sales, marketing, and CS organizations. I help facilitate our marketing use case. The platform has been huge in helping out teams consolidate swag and gift sending to customers and prospects. It's great because it also helps our teams be less wasteful. Any left over swag can be inventoried and used by other teams OR can be saved for a future project. It's also enabled international gifting, making that much easier for our team. We use Sendoso as part of our customer marketing, HubSpot communities, solutions marketing, partner program, case study, and customer reference programs, and more.
Karilla Dyer | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Sendoso for customer engagement and advocacy. Whenever a customer participates in our advocacy program and redeems points for rewards, that is fulfilled through Sendoso. We also send customers swag and gifts as a thank you when they participate in projects with us like provided product feedback, testimonials, or case studies.
Anthony Diorio | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Sendoso by sending eGift cards to prospects, clients, and partners to gain access and show appreciation for their time and business. It is a differentiator in the outside sales realm that sets us apart from the competition. An email with an attached coffee gift card is a great door opener and a welcomed email over the more common “salesy” spam emails.
Lara Knapp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Sendoso as a tool to break the ice with prospects/be more memorable, and send thoughtful e-gift cards after I see on LinkedIn that they were recently promoted. Or perhaps I got an out-of-office message saying they'll be on PTO, maternity leave/paternity leave, etc. <input value="true" id="hippowiz-ass-injected" type="hidden"><input value="none" id="hvmessage-toextension-listener" type="hidden">
Score 5 out of 10
Vetted Review
Verified User
We use Sendoso for Direct Mail sends as part of our broader ABM go-to-market strategy

In parallel, we are using Sendoso for gifting services - both to open new pipeline/opportunities and to help support in accelerating open pipeline
Earl Lacey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Sendoso at my company for a variety of reasons. The top reasons we engage in the Sendoso platform are for customer milestones, sales cycle touch points, cross-sell/up-sell opportunity visibility, a new product launch for a customer, large sponsorships and events for bulk orders, employee celebrations, review and brand management campaigns, and customer testimonials, just to name a few! This allows our company to be very flexible in how we cater to our customers and new acquisition clients. We typically focus on using Sendoso as our primary incentivization to get in front of the client in a passive and delightful way, while also providing them some sort of value in the gifts during any decision-making process.
August 04, 2022

An SDR's dream!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Sendoso for inbound and outbound prospecting. Sendoso helps us warm up to prospects by letting us send gifts if they have a work anniversary, are new to their role, or have reached any milestone in their life such as having a baby or getting a promotion. Prospects are more willing to accept a meeting and this helps us build relationships and move them through the sales cycle.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Sendoso to get my foot in the door with potential clients. Since the pandemic, it has been very difficult to meet clients face to face. I used Sendoso to send gift cards to treat clients to lunch while having virtual meetings.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We had a rocky start with Sendoso. First with them losing product, then items being shipped outside of SLA it was all-around not working out. We began to have weekly calls and were able to get back on track with re-ordering products and getting realistic and honest answers about what was going on. Now, Sendoso has turned into the asset it is known to be and has been great at delivering on its mission. We use it for delivering all types of gifts, swag and raffle items and are thankful they we able to make a change for the better.
Score 10 out of 10
Vetted Review
Verified User
We use Sendoso to help with prospecting, gratitude, booking meetings and sharing best practices to our current clients, internally for kudos and above all, to share goodwill. Everyone like a free lunch, and being thanked for jobs well done. It is a pleasure to both give - and receive gifts - plus the ability to have your recipient "gift" their own gifts enables "paying it forward" to all parties.

I too get rewarded when I do a good job and that is a win-win for the org and myself!
Chinwe Ike | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Sendoso helps me with personalized outreach to prospects inbound/outbound in a fun way. I use Sendoso daily, to reach prospects in a unique way, relevant to them, where I'm able to build relationships with prospects.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sendoso helps us schedule meetings with prospective customers as well as confirm their attendance to our meetings/demos of our platform. We leverage Sendoso to "break through the noise" of calls/emails/etc. and stand out to leadership at various companies. For me, I love to send coffee gifts to either get 5 minutes on someone's calendar or to stand out by saying "hey I hope you're crushing it this month!"
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Sendoso is great for outbound reps with the two examples below proving to be the strongest and most efficient uses in my experience:

1. Meeting confirmations with a gift card for coffee
2. Physical gifts of $50-$100 for a high level prospect to get their attention

Sendoso is not good for “luring” prospects in long term with the promise of a gift card for attending a meeting, webinar, etc.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Sendoso regularly among our business development department. It's been a large help with seamlessly and efficiently sending safe and fun gifts to prospects and clients across a wide geographic region and gift size.

Sending is easy, safe, and almost always receives very positive feedback from those who are redeeming. It's become such a large piece for us that it's now a part of our general training and has helped a great deal with gift giving to specific clients and helping personalize what otherwise is a rather "regular" act of kindness.
Jenna Giglio | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our SDR'\s have been utilizing Sendoso for quite some time now to provide incentive to show up to discovery and demos, as well as accelerate the sales cycle. As someone who has used similar platforms before, Sendoso is by far the best! Specifically their customer service, we have never had such a smooth implementation process when adding on a new tool to our tech stack. Also, they really listen to their customers in regards to new product features! I highly recommend Sendoso!
Lauren Bare | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Sendoso for driving outbound opportunities with key prospects, in tandem with our other Marketing campaigns such as email nurture and display advertising. Sendoso helps us warm up prospects to be more open to talking to us and willing to accept a meeting and show kind gestures throughout the Sales cycle and build increased rapport.
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