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Sendoso

Sendoso

Overview

What is Sendoso?

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

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Recent Reviews

TrustRadius Insights

One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to …
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Sendoso opens doors!

7 out of 10
June 16, 2023
Incentivized
Sendoso is being used by our sales and consulting team across the organization to help generate leads and steward current clients. One of …
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An SDR's dream!

10 out of 10
August 04, 2022
Incentivized
We use Sendoso for inbound and outbound prospecting. Sendoso helps us warm up to prospects by letting us send gifts if they have a work …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

User Review: Gifting Customers Is Made Easy To Manage & Carry Our With Sendoso
01:54
Active Reciprocity of Sendoso Fosters Positive Results & Strengthens Customer Relations: User Review
03:14
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Pricing

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What is Sendoso?

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sendoso.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Sendoso?

Sendoso, a Sending Platform, is presented by the vendor as an effective way to connect with customers and drive revenue with personalized gifts, branded swag, eGifts, Cameos, and virtual experiences. The vendor states this makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right.

Sendoso Features

  • Supported: Address Confirmation
  • Supported: Amazon Integration
  • Supported: Analytics
  • Supported: Cameo Videos
  • Supported: Send Tracker

Sendoso Screenshots

Screenshot of Sendoso Platform: Inspire action and drive revenue in every phase of the customer journey by sending personalized gifts, eGift cards, food and wine, and other Physical Impressions™ at scale.Screenshot of Cameo Videos: Make connections with key buyers that you didn’t think were possible. Send personalized Cameos recorded by popular celebrities.Screenshot of Address Confirmation: Feel confident packages will land in the hands of your recipients because you can request that they confirm or change the address of wherever they’re currently working.Screenshot of Send Tracker: Get a high-level, visual summary of where your eGifts or packages are in the process of sending and delivery with Send Tracker to time your outreach and follow-up at exactly the right moment.Screenshot of Analytics Dashboard: Know exactly how Sendoso is impacting open and closed-won opportunities. Filter by top 5 to see your best performing campaigns or recent 5 to see results for your latest campaigns. Plus, drill into individual campaign ROI to see how your costs stack up against closed-won opportunities.Screenshot of Sendoso Integrations: Create, click, and connect from wherever you already work. Sales, SDR, and CX teams can execute one-to-one sends from Salesforce and Outreach, while Marketing teams can automate sends to larger audiences from Marketo.

Sendoso Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, UK, APAC, North America

Frequently Asked Questions

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

Alyce by Sendoso, PFL Direct Mail Platform, and Reachdesk are common alternatives for Sendoso.

Reviewers rate Support Rating highest, with a score of 7.6.

The most common users of Sendoso are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(249)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.

Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.

A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.

Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.

Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.

Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.

Attribute Ratings

Reviews

(1-25 of 172)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use.
  • Excellent customer service.
  • Integrates well with tools we already use.
  • A little clunky to use with Salesforce when trying to send E-gifts to contacts directly from there.
Angela Kelleher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • A wide range of gifts!
  • The best online customer service team I have ever experienced
  • Thorough follow up on gifts sent
  • Can't comment on room for improvement or wanting things done differently. Sendoso is a fantastic platform that is always expanding and growing with their customers. Their customer service should be a model for all companies it's so good! Very impressed overall by my experience with the team and the company.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Send curation
  • Swag ideation and suggestions
  • 3rd party partnerships for sending well curated and thoughtful gifts with a touch of a button
  • On demand support centre
  • Turnover with account managers and dedicated customer support specialists
  • Competitive pricing for swag and curation - I have found some times 3x less with other vendors
Vanessa Koliver | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • seamless integration with salesforce
  • many options to choose from
  • great admin panel to track gifts
  • automated emails that notify reps when the gift has been read, clicked, and redeemed. this can be tracked directly on SFDC on contacts page, but i'd like to get emails instead
Joseph Lopez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Personalized Gifting
  • Great options in gifting + Amazon plugin
  • Great support team
  • Ease of sending gifts
  • Gift reporting insights for gifts a specific person most interact with (PLEASE MAKE THIS A THING)
  • Sales Navigator plugin with gift suggestions based off their profile and interractions
  • Ability to order food or gift from local shops of the prospect to be delivered if that store offers delivery service.
Gianna Barrere | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Takes the heavy lifting off of our teams
  • Great mix of ready-to-send items and custom options
  • Easy integration with HubSpot and Salesforce for tracking
  • The platform isn't always intuitive and sometimes difficult to navigate
  • Syncing campaign status to Salesforce doesn't always work
Janet Wood | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Enabling international gifting -- particularly gift cards.
  • Local gifting -- the new Square integration allows us to give gifts local to the receiver's area.
  • Custom gift bundles. I love working with their send curation team.
  • Reporting could be more intuitive and integrate better with existing tools.
  • Some of the admin UI could be more intuitive, particularly allocating funds to individuals. I'd love to be able to do it from the funds management AND the team management view vs. just one place.
Karilla Dyer | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • The gift and swag options are good
  • Setting up a send int he interface is easy
  • Automated email updates about the send are valuable
  • Their gift card policy. A gift card should not be considered a successful send unless it is redeemed. It is ridiculous that opening an email is defined as a gift card being redeemed.
  • The interface isn't super intuitive. It's easy to set up a send but I find the overall look and feel of the platform to be a bit clunky and unpleasant to work in.
  • Improved service in more regions outside North America.
Nathaniel Duker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Increases hold rate
  • Increases meetings booked
  • Makes people happy
  • I'm not sure if this is just the things that my company has signed up for or not, but part of my territory is in Canada and I'd like more options to send people besides Amazon cards.
Lara Knapp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Offer a variety of e-gifts to send
  • It integrates into SalesLoft
  • Easy to use platform and you can track your progress
  • Although it integrates into SalesLoft, the way it sends Sendosos isn't embedded within the email to give more context. It's sent as an e-gift card only (often times landing in someone's spam rather than their inbox). A workaround is to copy the link and send within the email itself, rather than through Sendoso.
Score 5 out of 10
Vetted Review
Verified User
  • Notifications when parcels are dispatched and delivered
  • opportunities for Eloqua/SFDC integrations
  • personalization of mail kits
  • wide range of gifts available in-store
  • Support in Europe
  • Order timelines - particularly for personalized ABM boxes
  • Best Practices - in particular with regards to SFDC integration
August 04, 2022

An SDR's dream!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Lets prospects choose what gift they want.
  • Tracks if the prospect has clicked or redeemed their gift.
  • Have prospects confirm their address before sending direct mail such as wine and cocktail kits.
  • Notifications when budget is about to expire.
  • Return budget to sales if the prospects don't redeem their gift in a timely manner (1-2 weeks) instead of months.
  • More international gifts.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Packaging.
  • Gift ideas.
  • Organization.
  • Allowing you to see what was sent in a touch after it is sent.
  • It needs to be easier to attach specific shipping labels to items.
  • Canceling items that are sent to people no longer with the company.
August 04, 2022

Sendoso FTW!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Personalized gifts for outreach.
  • Easy to use platform.
  • Incredible support team.
  • Would be great to be able to send multiple Amazon items together to a prospect (or maybe you can and I just don't know how!).
  • Ability to write your own handwritten note through the application using your own handwriting.
  • Request more funds through website that sends to your Sendoso manager.
Score 10 out of 10
Vetted Review
Verified User
  • Enables gifts to be used immediately.
  • Enables gifts to be shared with recipients' choice.
  • Highlights valuing a prospect's time with the small - or sometimes large gift.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Very easy to use and send unique gifts
  • Customizable messaging on top of a creative gift
  • Variety of items to send to others to stand out
  • Being able to send various gifts to companies based in Canada
  • Being able to send longer messages
  • Being able to find someones address can be difficult when using 3rd party website
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • It integrates well with Salesforce and Outreach
  • There are unique options
  • A prospect can choose from a few different options
  • There are so many buttons and drop downs to click before sending something; sometimes I miss one
  • You have to manually choose your settings of sending gifts every time; I wish there was a way to change the " default settings"
  • Sometimes the integration in Outreach lags, and when I'm on another prospects page and sending a gift it still auto-populates as the last prospect's email
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Safe gift giving
  • Ease of use into workflow
  • Positive customer support and service
  • Higher ability to personalize across varying interest, values, and geographic areas
  • Wider array of options (specifically in the $5-$25 range)
  • sometimes the email auto-populates when I send a large # of gifts out in the morning. Sometimes it does not, so I copy each email in preparation, it would be nice to know that each time I open sendoso to send a gift that the email will NOT be the last person to receive a gift but instead the person I'm currently emailing.
  • Alcohol/Drizly gift card
Lauren Bare | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Lets prospects choose what gift they want.
  • Easy to access and redeem the gift.
  • Able to send unique items from Amazon - highly personalized touch.
  • Easy to track when people open and use the gifts.
  • Address confirmation is straightforward.
  • Ability to send e-card animation along with e-gift.
  • Increased visibility into gift cancellations/refunds.
  • Notifications when budget is about to expire.
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