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What is SentiOne?

SentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights and…

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Recent Reviews

TrustRadius Insights

SentiOne has proven to be a highly recommended tool for social media monitoring, offering real-time results and a wide range of features …
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  • $299 per account
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Product Details

What is SentiOne?

SentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights and detect sentiment behind posts. React is an all-in-one customer service management and automation platform, which allows teams to manage online conversations on dozens of channel from the same tool. Automate is a chatbot creation and deployment platform.

SentiOne Features

  • Supported: Social Media Listening & Analytics
  • Supported: Audience insights & Sentiment Analysis
  • Supported: Customer Engagement & Support
  • Supported: Influencer Marketing
  • Supported: Competitors Analysis
  • Supported: Online Media Monitoring
  • Supported: Omnichannel customer service
  • Supported: Supervisor Panel
  • Supported: Automated smart routing
  • Supported: Social media customer service
  • Supported: On-premise chatbots

SentiOne Screenshots

Screenshot of Sentiment analysis widgets tell how many of mentions had positive, negative or neutral meaning.Screenshot of Monitor all mentions of your brand and easily reply to comments, posts, and messages - directly from one tool.Screenshot of Manage every channel from one tool and assign incoming requests to various teams.Screenshot of Set up priorities and automatically assign customer requests from every channel – saving time and ensuring every message gets to where it needs to be.Screenshot of Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources.Screenshot of SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.

SentiOne Video

SentiOne is a customer service automation platform based on AI. It is designed to help with customer communication throughout the whole journey: from listening to your customers’ needs, gathering their feedback & opinions, integrating all customer service channels (social medi...
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SentiOne Integrations

SentiOne Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAustria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Lithuania, Latvia, Mexico, Norway, Poland, Portugal, Spain, Switzerland, Romania, Russia, Ukraine, United Kingdom, United States, Sweden, Serbia, Slovakia.
Supported LanguagesEnglish, Spanish, Polish, Dutch, Czech, Romanian, Estonian, Hungarian, Lithuanian, Latvian, Bosnian, Austrian, Russian, Ukrainian, Croatioan, Danish, Finish, Greek, Norwegian, Serbian, Slovenian, Bulgarian, German, Swedish, Slovak.
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Reviews and Ratings


Attribute Ratings


(1-1 of 1)
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Nick Salerno | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
SentiOne has been a great find for me as well as for my organization. Complete, robust platform with fully functional dashboard, easy to use, and easy to navigate tools and features inside. Support needs some changes other than [that] it is a complete platform. I would recommend this to other businesses to use to be more productive.
  • The platform easily measures social media, blogs, posts worldwide using different algorithms, collects public mentions, and automatically analyzes the situation then provides a customizable solution that will have more chances to get accepted and will work fine.
  • It has the best features to be the best in terms of functionalities and features include in it.
  • Daily report feature is also very intuitive.
  • Customer support of SentiOne is not up to mark.
  • They need to be more accessible and responsive to our questions instead of making us hold for hours and do not provide any solution which is tiring and less professional.
  • Customer support needs a lot of attention and has more knowledge about the platform to be helpful.
SentiOne is one of the best available platforms in the market dealing in customer automation on AI level to help businesses grow. We are very much impressed by their services, all in all as they are offering the best possible solutions to every problem which makes it more reliable and trusted in order to handle business.
  • The best feature that I like the most and have been using for a long time that its analytical section is up to mark.
  • When I open the analytical section it gives me the all insights of my audience including their gender, location, days when most of the mentions are published which is great to have. It is best to have more marketing wins as it does not limit the searches of keywords.
  • This helps to search multiple phrases connected with a marketing strategy which is life and most recent in trends.
SentiOne is a major part of our organization. We are solving a lot of problems in the organization by using SentiOne. It has been operational in our organization for a long time and has a great find for us all in all. I like that feature that it gives me all information about new mentions to my inbox every day and informs me about it which gives day-to-day insights, change or update strategies.
I just love to use this amazing software.
It is very supportive. I am a very contented user.
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