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Flowchart

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Higher Education

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Embedded Business Intelligence (BI)

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Budgeting and Forecasting

Crypto Accounting

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Finance and Accounting

Applicant Tracking

Background Check

Contractor Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Compliance

HR Management

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C/C++ Integrated Development Environments

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Remote Monitoring and Management

Tower Servers

Information Technology

A/B Testing

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Social Media Management

Survey & Forms Building

Video

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Sales

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Users commonly recommend the following for SentOne: The pricing is viewed as good and customizable according to users. This allows for flexibility and the ability to tailor the solution to specific needs. Users suggest reaching out to SentOne for explanations and project creation. This personalized approach is appreciated by users who want a more hands-on experience with the software. Trying the software is recommended to determine if it aligns with individual preferences. Users acknowledge that personal liking can vary, so experiencing the solution firsthand is advised.

In addition to these common recommendations, users also mention the following: The attitude and potential of the software are praised by users, indicating optimism towards its capabilities. Requesting a demo is suggested as a way to fully explore and understand the features and functionalities of SentOne. The software is deemed worth a try, especially for social listening purposes, which implies its relevance in monitoring current internet happenings. Users recommend checking out SentOne for a comprehensive examination of online trends and activities. This suggests that the software provides valuable insights into various aspects of the internet.

Great for customer insights: Users have found SentiOne to be a valuable tool for gaining customer insights, such as gender, geolocation, hour histogram, and sentiment analysis. Many reviewers appreciate the ability to gather this information easily and efficiently.

Useful PDF report exports: The feature that allows users to export data as customized PDF reports has been highly praised by many customers. This functionality is particularly helpful in creating summaries for clients and superiors, making it easier to share key findings and results.

Unlimited keyword tracking: One aspect that sets SentiOne apart from other social listening tools is the ability to track multiple topics using unlimited keywords. This flexibility has been well-received by users who value being able to monitor various subjects simultaneously without limitations.

Cons:

1. Customer Support Responsiveness: Some users have expressed dissatisfaction with the responsiveness of SentiOne's customer support, stating that it is not as prompt or helpful as they would expect.
2. Sentiment Assessment Accuracy: Several reviewers have mentioned that the sentiment assessment feature of SentiOne is poor, indicating that it does not accurately detect and analyze sentiments in social media posts and online content.
3. Interface Complexity: A few users found the interface of SentiOne to be a bit complicated at the beginning, suggesting that it may require some time and effort to fully understand and navigate through all its features and functionalities.

SentiOne has proven to be a highly recommended tool for social media monitoring, offering real-time results and a wide range of features in statistics mode. Users have found it crucial for staying up to date with their network and trends in tech, particularly for managing their community. They appreciate SentiOne's effectiveness in monitoring what people are saying about their services and recent activities, as well as its usefulness for prospecting and lead generation to personalize approaches. Overall, users have had a good experience with SentiOne, praising its valuable data and the ease of use it provides.

SentiOne is also utilized for monitoring the internet and providing online customer service through integrations. Users recognize the platform's ability to enable easy access and tracking of consumer reactions, including press releases and social media feedback. They have discovered the value of online monitoring, using it to check email notifications and quickly respond to potential customers for better customer service. Additionally, SentiOne is regarded as effective in managing social media channels, responding to customers, avoiding crises, and gaining customer insights. Users have also found it beneficial for monitoring competition activities and understanding key industry metrics.

In terms of specific functionalities, SentiOne is considered the best on the market for social media analysis, product comparison, sentiment analysis, and automatic reporting. It is widely used for social listening and crisis management, allowing users to address issues promptly and monitor web activity in real-time. Journalists find SentiOne useful for getting a full look at main topics on the internet and using the data as a basis for articles. While users generally appreciate SentiOne's complete and robust platform with an easy-to-use dashboard and navigation, some suggest improvements to the support provided. In conclusion, businesses looking to increase productivity are recommended to explore the capabilities of SentiOne for their social media monitoring needs.

Team

Growth

Free

Freshdesk

SentiOne

Social Media Customer Service

Likelihood to Recommend

Usability

Support Rating

Sentiment analysis widgets tell how many of mentions had positive, negative or neutral meaning.

Monitor all mentions of your brand and easily reply to comments, posts, and messages - directly from one tool.

Manage every channel from one tool and assign incoming requests to various teams.

Set up priorities and automatically assign customer requests from every channel – saving time and ensuring every message gets to where it needs to be.

Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources.

SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.

SentiOne is a customer service automation platform based on AI. It is designed to help with customer communication throughout the whole journey: from listening to your customers’ needs, gathering their feedback & opinions, integrating all customer service channels (social media and portals, forums, blogs) into one dashboard and managing requests effectively with suggested AI answers. Finally, you can also innovate customer experience with conversational AI bots.

SentiOne - Social listening and omnichannel customer service automation tool

SentiOne is a customer service automation platform based on AI. It is designed to help with customer communication throughout the whole journey: from listening to your customers’ needs, gathering their feedback & opinions, integrating all customer service channels (social media and portals, forums, blogs) into one dashboard and managing requests effectively with suggested AI answers. Finally, you can also innovate customer experience with conversational AI bots.
https://sentione.com/

McAfee Total Protection (discontinued)

Sprout Social

Signpost

Skyhigh Secure Web Gateway

Freshchat

Sprout

Senior Software Engineer

SentiOne 2021-06-27 12:23:26

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer support

Support needs

Customer support needs

Needs a lot

Report feature

Social media

Using different

Work fine

Daily report

Home

Social Media Customer Service Software

SentiOne has been a great find for me as well as for my organization. Complete, robust platform with fully functional dashboard, easy to use, and easy to navigate tools and features inside. Support needs some changes other than [that] it is a complete platform. I would recommend this to other businesses to use to be more productive.

The platform easily measures social media, blogs, posts worldwide using different algorithms, collects public mentions, and automatically analyzes the situation then provides a customizable solution that will have more chances to get accepted and will work fine.
It has the best features to be the best in terms of functionalities and features include in it.
Daily report feature is also very intuitive.

Customer support of SentiOne is not up to mark.
They need to be more accessible and responsive to our questions instead of making us hold for hours and do not provide any solution which is tiring and less professional.
Customer support needs a lot of attention and has more knowledge about the platform to be helpful.

The best feature that I like the most and have been using for a long time that its analytical section is up to mark.
When I open the analytical section it gives me the all insights of my audience including their gender, location, days when most of the mentions are published which is great to have. It is best to have more marketing wins as it does not limit the searches of keywords.
This helps to search multiple phrases connected with a marketing strategy which is life and most recent in trends.

SentiOne

Overview

What is SentiOne?