We use SentricHR to process payroll. I use it in the HR department. It is also used to request paid time off for our staff at our corporate offices. We have a complex payroll with hourly and salaried employees, and it includes overtime, double time, cash bonuses, and commissions. Prior to our switch to SentricHR a year and a half ago, we had tried two other payroll companies. Both were disasters, especially in the area of support. SentricHR has been extremely responsive whenever we have a question or problem. None of our problems have been caused by SentricHR - that wasn't the case with the other providers. They have also provided solutions to situations that have come up because of the complex nature of our payroll needs. HIGHLY recommend them!
- Customer service/support
- Resolving issues/creating new reports or codes as needed
- Understanding our needs
- Make it easier to determine which report works best for our needs
- Have the ability to create a custom report for specific instances
- Other than that, they're perfect!
SentricHR works well with unusual situations in payroll - they understood that our payroll is not just a basic hourly/salaried situation and were able to create codes and functions to work with our exact needs.